by capntom on Jul 28, 2020
It was ok, we could have used some mature help upon arrival. They sent two young kids who knew nothing about docking, and who gave us no local knowledge on the tie up techniques and were totally ignorant on how to properly connect a shore power cord. NEVER plug a shore power cord into a live circuit on the pedestal. Chris told his trainee “be sure the pedestal power switch is turned on before plugging in”
He was quiet snotty when I tried to educate him also.
by deeann on Jul 26, 2020
We really enjoyed the slip we were in, the view was beautiful and staff was very nice.
by cptmike on Jul 25, 2020
Dock staff pretty much unhelpful. Seemed annoyed that I asked for help on and off the dock. Facilities are very marginal.
by si on Jul 24, 2020
BEWARE. I had originally scheduled two nights as a transient. An unexpected circumstance caused me to delay my arrival for two days. They said l could not change dates and charged me their full rate, including electricity for the first day. Then a couple days later they charged my card the full charge for the second day, including electricity. Watch out for this place. They will take advantage of you after you trust them with your credit card info.
by laborrelli on Jul 21, 2020
Great location. Friendly and knowledgeable staff. Easy in and out.
by med on Jul 10, 2020
Even as Tropical Storm Fay continues to bear down on us, Montauk Marine Basin refuses to honor their own cancellation policy. We were forced to cancel due to severe incoming weather conditions. It was a matter of safety and the only reasonable choice, as following our original plans and keeping our reservation would have meant risking life, limb and property. Additionally, one of our crew members is currently in fragile health due to ongoing cancer treatment, and traveling through the predicted 8 foot seas would have compromised her health greatly. Despite this, rather than following their own policy and charging us 50% for the cancellation, MMB chose to immediately charge us the full price of our entire 4-night stay. No where on the website does it say that they are entitled to do this, but they did it anyway. This unethical move impacted 4 vessels traveling together and amounts to a windfall of several thousand dollars for Montauk Marine Basin, yet they have found no room to work with us on a fair resolution.
Should they, at some point, decide they DO have a conscience, I'm happy to retract this complaint, But for now.... buyer beware. These are unscrupulous people.
by emco11356 on Jul 08, 2020
Nice marina and nice people.
by bongorno1 on Sep 03, 2019
Great service and a clean facility. Love the TIKKI bar!
by rooster631 on Aug 25, 2019
Always a great stay.
by crsilk on Aug 25, 2019
Employees at marina very helpful and friendly.
by vy16synedi_kgwh7husy on Aug 24, 2019
Love the boat basin. Always have a great stay.
by moonman104 on Aug 19, 2019
Great time at MMB. Everything you need right there. Staff was great. Highly recommended.
by ralmada1 on Aug 18, 2019
Dock hand was extremely helpful. Laid back vibe. Tiki Bar was great! We'll definitely be back.
by saylor on Aug 18, 2019
Busy marina with boats coming and going on fuel dock. Facilities are tired-- docks roped off with safety tape for areas with soft planks. Larger boats are assigned to fixed dock. The young staff is friendly, but not well trained. Location is near several good restaurants and the Tiki bar with live entertainment. Good Uber service to access town.
by gustaf on Aug 10, 2019
Very friendly staff, helped dock us right away. Restroom were a problem though as they were vandalized.
by malsted on Aug 07, 2019
Very convenient place to stay. We will be back.
by dmelnick on Jul 30, 2019
Starting with what was good.
Location was very nice. Easy walk to Gossman's.
The 50 Amp electric worked well just over 200 Volts.
Water Source was plentiful.
There is a really cool Tiki bar that plays live music on the property.
Also if fishing is your thing this place is a great place with bait station and ice maker on premises.
Now the things that I was not thrilled about:
We are accustomed upon arrival for dock hands to board the boat and help tie up the boat. The reason we appreciate this so much is we are not familier with the tide swing in the area and it saves alot of effort trying to get the lines just right. On this day the dock hand did a pour job of securing the stern and never offered to assist in helping with bow or spring lines.
Also since there was no Pole closer to the mid ship or bow I almost drifted into the new Viking next to me and last second I saw what was happening and climbed over the helm chair to grab the bow thruster to avoid contact.
I normally have my son with me except that he needed to bring the tender over and when he asked the dock hand where he can tie up even temporarily the dock hand said I don't know. So I was left on my own!
In the 3 days we were there we never saw a dock hand walking the dock to check on any of the boats.
The Docks are old and dilapidated. The poles are old and weathered with no pole caps on top.
The adjacent property had a fish cleaning station that someone left a garden hose spraying through the fence all day and night onto the dock. So every time anyone on our dock need to get onto land we would get wet.
There is no person to contact at night in case of emergency. I know this because I tried to call about the water spraying across the dock.
I eventually walked thru the spray around the fence and relocated the hose to stop spraying the dock.
On the plus side the complete lack of Dock hands made staying past 11am check out easy if wanted to since we never saw them.
I wouldn't tell or suggest to others not to visit there. I would just prepare them for the less then yacht club experience that we experienced and to be prepare to take maters into your own hands.
by d6dayton on Jul 22, 2019
It is a very nice marina walking distance to many restaurants and shops
by gottaway on Jul 15, 2019
Great bait and tackle shop! Most down to earth marina in Montauk.
by harbour1 on Jul 14, 2019
Not really a cruisers port, all about fishing, power was not adequate, we were there for 3 days and the owner said he would get someone to make a small repair, never showed up.
by rjlaw101 on Aug 25, 2018
Friendly service. Nice dock space.
by overboard on Aug 20, 2018
Bath rooms were nasty...
by fouramelia4 on Aug 18, 2018
Facilities are outdated. Staff was nice. View from boat was nice.
by jddiana on Aug 17, 2018
Always love it here! My only complaint is that the wifi could be stronger. Staff is friendly and very helpful in docking. It is also a great location and close to the Hopper.
by gino3781 on Aug 08, 2018
Staff was helpful and efficient... Marina was clean as well as the bathrooms... already recommended to others...will be back
by drogers100 on Jul 21, 2018
Friendly staff, multiple bars / restaurants within walking distance, fuel available and easy in / out.
by perryg on Jul 15, 2018
A perfect place to stay for our start and end point of our summer cruise. Would have liked to have had a bulk fuel discount. Our 2nd year through for our New England cruising. Close to the restaurants and activities which made for a nice walk in the evening.
by mikeyudin on Jul 09, 2018
Good marina, friendly staff. Owner Chase met us dockside at 10:30PM on July 4 and made sure we are getting a good spot.
by malmeida on Jul 02, 2018
It's a quiet marina within walking distance of restaurants and beach. The docks needs a little work. Super friendly.
by johnmartin on Jul 01, 2018
As always, convenient, easy to dock and friendly staff!
by hsessa on Jun 16, 2018
We loved it so much we haven't left yet!
by cbucket3 on Aug 09, 2017
They were very nice. It was a pleassure to be there. Thanks so much
by eddiei on Aug 08, 2017
We fished in the Star Island shark tourmamernt on 8-4 & 8- 5th. Even though the tournament was out of Star Island we stayed at Montauk Marine Basin. The service and staff at Montauk is far superior to Star Island Much more friendlier too. On the way over to Montauk from Point Judith we experienced some engine trouble. After making one phone call to Chase over at Montauk Marine Basin he had there Cat technichian Chriss waiting for us on arrival. In just a few minutes he changed out our fuel filters and water seperators on my 62' Ocean Sport Fish and we were good to go. Just another example of why we wouldn't stay anywhere else.
Capt Ed Ingalls
The owner and staff at Star Island marina seem to be highly annoyed with the boaters that stay there.
by jboullie on Jul 04, 2017
Arrived and radioed in. Told we were at "slip 32". No idea where this is, no signage. A stop at the fuel dock got us a dockhand to meet us there so we could find the slip. We arrived close to closing time so by the time we tied off and went to get the bathroom/shower key, everyone had left and the place was locked. No bath or shower access until the next morning. If a guest arrives, they should make sure they have a key before leaving for the night.