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by Neil G. - Verified user on Sep 20, 2024
2024 update: As before, it's a first class marina. I'll ding them, though for charging for water. I'm a light user, and only wanted to fill a 5 gallon jug. A $10 flat fee? Really?
The launch and office staff are great and the facility is first class. I inadvertently booked a slip instead of a mooring and the adjustment was made and a credit issued without question. We'll be back. Update for 2021: Great to be remembered. The staff is great and COVID restrictions are gone. We’ve happily extended our stay. And back again for three days in 2023. The marina remains first class
by Deborah M. - Verified user on Sep 16, 2024
Easy in, easy to town, easy out! People are wonderful.
Marina Response:
Thank you, Deborah. We appreciate you choosing Provincetown Marina and are glad you stayed safe through the storm. Looking forward to your return next season!
by Jim M. - Verified user on Sep 15, 2024
Everyone on staff were a pleasure to work with
Looking forward to the next visit
by Alex W. - Verified user on Sep 12, 2024
Great staff, solid dock's and a fun town. The only negative is that bathroom doors are not secured.
Alex / Serenity
Marina Response:
Thank you, Alex. Provincetown is always a fun place to visit - thank you for staying with us!
by JOEL B. - Verified user on Sep 10, 2024
Easy and beautiful location. Crazy town! Nicest people at the marina.
Marina Response:
Thank you for staying with us, Joel! Provincetown is a beautiful, historic, and fun town we are so glad you visited and enjoyed your time. And thank you for recognizing our staff. It is always our goal to provide the best customer service. Thank you for the review, we hope to see you again!
by David H. on Sep 09, 2024
Fantastic service in a very protected harbor. Spectacular views from their slips. First class facilities. Close to downtown too.
Marina Response:
Thank you, David!
We are thrilled you were impressed with the facilities and were able to soak up views of the stunning Provincetown harbor. It is a wonderful place to visit with plenty to do, so we are very happy you got a chance to explore the downtown.
by Glenn L. - Verified user on Sep 07, 2024
Friendly, efficient, clean and well maintained.
by Mary S. - Verified user on Sep 05, 2024
Excellent marina, facilities and staff. Great location too!
by John F. - Verified user on Sep 05, 2024
A very nice marina and stop for us. Disappointed we were unable to use the golf cart this year even though last year we could.
by Capt B. - Verified user on Sep 04, 2024
Great marina close to everything with great staff also!
Capt Russ
by Colin M. - Verified user on Sep 04, 2024
Great facility, helpful staff, clean showers.
Marina Response:
Thank you for staying with us Colin! It is our pleasure to maintain clean and comfortable facilities for all our guests to enjoy during their stay. Thank you for recognizing our team as well. We pride ourselves on customer service and your kind words mean a lot! Thank you for the review and we hope to see you again!
by Ximena T. on Sep 03, 2024
Great location, facilities, customer service, cleanness and overall great experience.
Marina Response:
Thank Ximena, we are so happy to hear this! And thrilled to know you enjoyed the location as well as our facilities. Thank you for the review!
by Michael M. - Verified user on Sep 03, 2024
Everyone was very helpful! Very clean!!
Marina Response:
It is our pleasure to help make your stay the best it can be! Thank you, Michael!
by Andrew D. - Verified user on Sep 03, 2024
Fantastic weekend! Very friendly and welcoming staff. Clean, well maintained facilities. Will definitely be back! Thank you.
Marina Response:
We are so glad to hear that, Andrew! Thank you for choosing Provincetown Marina, we look forward to seeing you again soon!
by Al J. - Verified user on Sep 03, 2024
Beautiful facility, nice people.
Marina Response:
Thank you! Glad to hear you enjoyed your stay and we thank you for sharing your experience!
by Mark S. - Verified user on Sep 03, 2024
Very nice facility, excellent docks and staff. Located in the center of town
Marina Response:
Thank you for the review, Mark! We are very happy you enjoyed the location and thank you for speaking so highly of our facility and staff.
by Brad W. - Verified user on Sep 01, 2024
Nice facility, clean and well laid out. Excellent launch service associates and equipment. I recommend for both.
Not so nice welcoming committee with thorny dockmaster with lots of bravado...
Marina Response:
Hi Brad, thank you for the review! We appreciate you visiting the marina and are glad you enjoyed the launch service. Our staff is dedicated to delivering top-notch, professional, and efficient service. During peak times, it can be challenging to meet every request, and we ask for your understanding and respect towards our team. Thank you for recognizing our facilities, we are proud to provide a clean and comfortable environment for our guests.
by malcolm g. - Verified user on Sep 01, 2024
What an awesome spot to enjoy a very vibrant seaside community. Safe dockage or mooring options. Great dock help! Professional, helpful, and attentive. This is a must stop if looking to see amazing beaches, seals, and whales. In town offers more shopping, food and events than most other New England boating stops.
Marina Response:
Thank you Malcolm! We are so glad you enjoyed your stay at the marina and got to experience all that wonderful Provincetown has to offer. We hope to see you again!
by Phil B. - Verified user on Sep 01, 2024
The amenities and accommodation were superb. The dock staff was helpful and courteous. The evening man, Tom, went above the call of duty to ensure the comfort and satisfaction of the guests. We’ll be back.
Marina Response:
Thank you, Phil! We are thrilled to hear about your experience and your kind words about our staff. We look forward to your return!
by Sean G. - Verified user on Aug 30, 2024
great accommodations and service
Marina Response:
Thank you, Sean! We are happy to hear you were impressed with the marina. Please come again!
by Richard H. - Verified user on Aug 29, 2024
We have been coming to “Ptown” on our boats for almost 30 years and we always enjoy ourselves in this very fun & special town.
The new owners of Ptown Marina have invested in long term improvements and customer amenities that all boaters will appreciate, including strong floating concrete docks, reliable shore power, good fuel, and great marina staff who actually do come help you with your mooring lines. From mega yacht owners & their crews, cruisers traveling the coast, fishermen looking for their next catch, or locals needing a safe berth in a storm, this will be a great stop for you.
Marina Response:
Richard, it is such an honor to have you return year after year. Our team has worked hard to transform the marina into a world-class destination, and we are so glad to hear you speak so highly of the facility. And thank you for recognizing our staff. We truly welcome all and we thank you for staying with us. Thank you for this glowing review!
by Hanno Z. - Verified user on Aug 29, 2024
Perfect organized, very friendly.
Marina Response:
Thank you, Hanno! We are proud to provide friendly service at the marina. We appreciate you staying with us and leaving a review!
by Sean C. - Verified user on Aug 29, 2024
Great place & great marina, with excellent service.
Marina Response:
Thank you Sean! It is our pleasure to create an enjoyable stay. Thank you for choosing Provincetown Marina!
by Darlene G. - Verified user on Aug 28, 2024
The facility is nice, the docks are sturdy, the location is great. Dock staff seems put out and unfriendly. Whether it was grabbing lines, or asking where trash was deposited (while they were on a golf cart, why not ask to grab the bag) they seemed put out. Why not bring the keys to you at the boat, vs making us walk to the office. Office staff is very friendly, but for the kind of prices this marina charges (top dollar) we expect more.
Marina Response:
Hi Darlene, thank you for the review! We are glad to hear you enjoyed the location in lovely Provincetown. We appreciate your feedback, we always aim to provide warm and helpful service and sincerely apologize that your expectations were not met. We will review your comments with our staff to ensure we are always providing the best possible guest experience. It is great to hear that you were impressed with the facility and docks! We thank you for staying with us and hope to see you again.
by Tom G. - Verified user on Aug 21, 2024
Very Professional staff, great Bathrooms. Convient to all. A bit pricey but you get what you pay for.
Marina Response:
Hi Tom, thank you so much for staying with us and recognizing our staff! We pride ourselves on providing a valuable experience with quality facilities. Happy to hear you enjoyed the restrooms. We hope you stay with us again on your next visit to Ptown.
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