by acoutz4 on Sep 14, 2020
Marina didn't confirm reservation until mid afternoon on the day I was to arrive, therefore I wasn't able to plan accordingly and didn't end up using the dock slip I paid for. Also, since the confirmation was granted so late, I was unable to cancel in a timely manner and now I'm out money.
Hello, we are sorry you had issues regarding your dock space. Did you by chance try to call, text, email, or message the rental regarding your dock space? We have not seen a response regarding wanting to cancel, being refunded, etc. Thank you!
by clanhenry on Jun 30, 2020
Everything was Great!
by ah82 on Jun 22, 2020
The staff was quick and friendly. Check-in for our slip only took a couple of minutes and they double-checked to make sure the slip was empty.
by rickelman on Jun 16, 2020
Registering for the boat slip was easy and the response was prompt. The staff at the boat slip was nice and seemed to try to do what they could to accommodate. I was given a slip number and went to check out the slip and there was a boat in the slip. I was told to use the next slip. Because of weather I did not put the boat in the water until the next morning. Upon arrival there was another boat in the slip assigned the day before. I was told to use the one next to it. After being out on the lake all day we returned again to find the slip assigned occupied and was told to use any open slip. This was quite annoying and leads me to believe your system does not work too well. I am glad I did not leave any dock lines or bumpers who know where they would have ended up.
by reast317 on May 26, 2020
My experience was great from the time I arrived until the time I checked out. The staff was very courteous and eager to assist.
by char6722 on Aug 26, 2019
The staff was friendly and helpful.
by tdrykos on Aug 11, 2019
Great marina in it's simplistic form. Be prepared because this marina is small and very laid back compared to other marinas I've docked at. However, if you need something, the staff is very nice and ready to help!
by rheege on Aug 01, 2019
Another good stay at Raccoon Lake. No problems, billing was simple and employees friendly.
by as627 on Jun 18, 2018
Was given three different dock slip locations, due to other people not following their assignment. They worked it out, but more accountability on customers to do what their told would make the process easier for everyone.