The people at the marina were helpful and friendly . They took care of me and my family and our boat . I had some battery problems . The service department took care of me got me new batteries and got me and my family back out on our boat. I already made a booking the return
Service department is the worst I have ever worked with in my over 40 years of boat ownership. The only way to communicate with the service department is to go in person as the service department does not answer the phone, return voicemail, or reply to email messages. The Service Manager is totally unprofessional and condescending. They are unable to make even simple repairs and they do not stand by their work.
Love the marina, the staff and all the great folks we meet each time we go to Marco Island.
Stay was great. Facilities OK. Bathrooms could be better. The WiFi is not good. Hard to even answer your email. Access to marina very good. Depth was fine.
Great Restaurants nearby. Ships store is very nice. Floating Docks were nice. Staff was very helpful and helped us into our slip. Will stay on our trip back to Key West next winter.
We did not stay at Rose Marina. Scheduled for the 13th but had to cancel because of mechanical problems.. could not reach a real person to cancel or reschedule. Dockwa was also cumbersome and poorly responsive. Will not pay if our account is billed.
Rose Marina has great docks and great service, truly wonderful, very professional people. They are very busy and appear to be prosperous, so why are their bathrooms and showers such an embarasment? Why is their WiFi all but useless even with a booster?
Dockwa is a royal pain, no personal contact available, no questions can be asked, you get bombarded w/e-mails, must reveal credit card w/o sense of security, etc. Rose Marina advertises wi-fi, cable tv, on-site technicians - none available.
Great staff and management! Still getting things back to normal after Irma, but enjoyed the stop..)
Charles is great. Nice fuel dock. Glad they are doing well after the hurricane
nice ship store. bathroom/shower room was functional at best. friendly staff
swflboater you sound like the owner. What a bunch of bologna, your marina stinks, lousy service, way over priced, dirty, and very rude management. I am so sorry I bothered you asking for service. That will never happen again. Stay away from this one.
Our transient dockage stay here was a pleasure. We were greeted and taken care of with first class service! During our stay, we also needed boat repair service. Let's face it...nobody is happy spending money to get their boat repaired, but when you have to, you want to feel that the work was done correctly and be treated by the service staff with respect and professionalism. I have a 54' searay and recently had it serviced at Rose Marco River Marina, and that is exactly what I experienced! It cost me $4600, but the service writers kept me in the loop by communicating the progress to me almost daily, and they were courteous and professional. I had the bottom painted and boat detailed, as well as some repair issues with the trim/tilt, and other misc repairs. The whole job was done within 10 days and the work was done right! I don't know what happend with you there "PirateTom", but my experience was the complete opposite. Perhaps they've made changes and improvements since you were there. I didn't like spending the money, but at least they left me feeling like it was worth paying the price for the quality of work that was completed! This is a first class Marina!
Floating or Fixed we have slips to accommodate all varieties and lengths of vessels including super beam catamarans. We dispense non-ethanol 90 octane gasoline and marine diesel via 8 fuel dispensers at two separate fuel docks. We offer the regions only true high speed diesel pump for larger vessels.
Located just 90 miles North of Key West, Rose Marina offers deep water and direct access to the Gulf of Mexico and local inter-coastal waterways. Nestled in Factory Bay we offer fixed wooden and floating concrete docks all of which have water, power, free WiFi and free waste pump out. Our dockmaster and waterfront staff are available everyday from 7 am to 6 pm to assist in any way.
The Marina as we know it today has taken many forms through the years. Opening its doors in 1969, the Marina's original name was the Marco River Marina. It consisted of a parking lot, a small ship's store and a wooden T shaped dock extending from it. Years later Bill Rose bought the marina from its original owners. At which time he changed the name to Rose Marco River Marina and began using the Compass Rose (a symbol also used by his other companies) as the Marina's logo.
In December of 2010 we formally changed our name to Rose Marina, this was as much to memorialize Bill Rose as it was to cut down on confusion (nobody would ever say our name correctly as Rose Marco River Marina, it was a mouthful)… now our name is short, memorable and honors Bill. Rose Marina is now an entity in the Rose Family of Business overseen by family and long time business partners of Bill Rose, many of whom reside here, vacation here, and use the marina personally.
In order to insure a great experience for all, we ask that all our guests review and agree to abide by the rules below. If you have any questions, please do not hesitate to contact the dockmaster on duty. 1) Showers, bathrooms, garbage collection and laundry facilities are available to all guests. Showers require a key to access, a refundable deposit is required to acquire a shower key. Please see waterfront staff for hours of operation and location. 2) Fish cleaning waste must be disposed of in the appropriate receptacles. 3) Major in-water boat maintenance or repair is prohibited. 4) We have nighttime security from 6 PM to 7 AM every night. 5) Collier County statutes do not allow live aboards for more than five consecutive days or ten days per month. 6) Fuel is available on the floating dock in front of our waterfront operations office. Please see our waterfront staff for assistance in pumping safely. 7) Check in is from 1:00 PM until the marina closes at 6:00 PM. Check-out is at 11:00 AM. 8) For your safety we do not allow storage of any materials on the docks or gangways without approval. 9) Oil and Fuel waste disposals are available. See waterfront staff or dockmaster for location and charges. 10) Quiet hours are between 10:00 PM and 7:00 AM daily. 11) Barbecue grills of any kind are prohibited on the docks. 12) Our Ship's Store has a complete stock of boating merchandise including environmentally friendly cleaning products.