by vmoretta on Feb 18, 2019
The bathroom is public; only one shower for the entire marina; the bathroom is public.
Dozens of small rental boats, fishing boats, tour boats and the very large ferry to key west was next to our boat.
Dozens and dozens of people traffic in and around the pier!
This is a busy commercial marina. Do not go there if you are looking for a traditional marina.
We do not recommend it
by jitylu on Feb 13, 2019
Dock assistance when pulling in was USELESS.
COILDNT WAIT YO GET OUT OF THERE.
very commercial. Tour boats and lines to get on them everywhere. Facilities crappy.
by allegr456 on Jan 26, 2019
This is a low quality marina for transients. The washroom facilities are poor, not cleaned in days, maybe weeks, although we did see the cleaning person twice during our stay, but the floors had all sorts of stuff on them; i.e. tile that fell off the wall just laid there, toilet tissue despenser never refilled, old band aids and paper towling lying in the shower stall, etc. Only one shower stall and one toilet for the entire facility. My wife exclaimed about the same for the women's facility as well. It's clear the owner places emphasis on the power boat storage garage, best I've seen, multiple racks and a gorgeous building. But the rest of the facility was amongst the poorest I've seen. Very nice store, lots of boating clothing, minimal boating supplies. The best part of the stay was the dock help, we received good help on bringing the boat in and then casting off a few days later. If you are looking for a much better spot on Marco Island, go to Marco island Marina
We apologize for the condition of our restroom and shower facility, we have a planned renovation that is set to start very soon. The renovation will include new restrooms, showers and laundry as well as a boater clubhouse for our guests. We are working as diligently as possible to make the renovation so that our guests can enjoy a comfortable stay at our marina. Again we are very sorry for any inconvenience that this has caused and we hope that you'll return to our marina in the future.
by learemington on Dec 27, 2018
staff was great. very efficient taking care of our fueling and pump out on arrival and moving to assigned slip. Vert friendly.
However....the slip we were assigned to was across the dock from a monster catamaran used for a daily ferry to key west. They had their fender lines tied across their boarding ramp and the dock making a trip hazard for us older folks and I have a bad knee. When the crew started up the engines in the morning we were gassed big time. their exhaust was right in front of our bow. They let it run for about 10 minutes and shut down for boarding. A little before 8 am they restarted and gassed us again. Not to mention the noise on the dock from passengers boarding.
One complete side of A dock is dedicated to large tour boats where we were docked. No fun.
all the marinas in south Florida are pricey and you should expect a nice facility. There is no boaters lounge, 1 afterthought shower for each men and women, bathrooms that are open to the public and just a ratty looking building next to the fuel dock.
We left the next day, went to a marina about 100 yards away and had the same price with top notch, first class accomodations.
I would not recoment this marina and not return.
by sailingvesselkalon on Dec 25, 2018
Facilities:1 star- The marina is old and in need of updates. When we called upon entering to check which side we would need to have lines set up they said we would be between two fingers. All lines set up and they flagged us in between a set of pilings. The pilings had broken wooden hooks and no protection.
The staff: 4 stars. Very helpful but don’t seem to be as experienced with larger sailing vessels. Will was great and the rest of the team. It was Christmas weekend so very very busy.
5 Star Shout Out to Mike the parts and service mechanic / manager. We needed a relay for our starter and he went out of his way to check the details; find the Yanmar part and even recommend possibly another part that was needed. when I went back to get the old part to make sure it was right , and my wallet to purchase the replacement and the additional , he told me to hold off on the one part because he didn’t want to sell me something I didn’t need. He even printed schematic forms and explained. You don’t get that in a lot of marina chandleries today!
by hddaddy on Oct 29, 2018
The people at the marina were helpful and friendly . They took care of me and my family and our boat . I had some battery problems . The service department took care of me got me new batteries and got me and my family back out on our boat. I already made a booking the return
by luvmarcoisle on Oct 16, 2018
Service department is the worst I have ever worked with in my over 40 years of boat ownership. The only way to communicate with the service department is to go in person as the service department does not answer the phone, return voicemail, or reply to email messages. The Service Manager is totally unprofessional and condescending. They are unable to make even simple repairs and they do not stand by their work.
by loyski on Jun 17, 2018
Love the marina, the staff and all the great folks we meet each time we go to Marco Island.
by mojito on Apr 27, 2018
Stay was great. Facilities OK. Bathrooms could be better. The WiFi is not good. Hard to even answer your email. Access to marina very good. Depth was fine.
Great Restaurants nearby. Ships store is very nice. Floating Docks were nice. Staff was very helpful and helped us into our slip. Will stay on our trip back to Key West next winter.
by drvraney on Apr 15, 2018
We did not stay at Rose Marina. Scheduled for the 13th but had to cancel because of mechanical problems.. could not reach a real person to cancel or reschedule. Dockwa was also cumbersome and poorly responsive. Will not pay if our account is billed.
by leoticheli on Feb 15, 2018
Rose Marina has great docks and great service, truly wonderful, very professional people. They are very busy and appear to be prosperous, so why are their bathrooms and showers such an embarasment? Why is their WiFi all but useless even with a booster?
by screw on Jan 26, 2018
Dockwa is a royal pain, no personal contact available, no questions can be asked, you get bombarded w/e-mails, must reveal credit card w/o sense of security, etc. Rose Marina advertises wi-fi, cable tv, on-site technicians - none available.
by j24jaded on Jan 17, 2018
Great staff and management! Still getting things back to normal after Irma, but enjoyed the stop..)
by pkharris73 on Dec 04, 2017
Charles is great. Nice fuel dock. Glad they are doing well after the hurricane
by deczajka on Sep 05, 2017
nice ship store. bathroom/shower room was functional at best.
by asdfgh on Jul 03, 2012
swflboater you sound like the owner. What a bunch of bologna, your marina stinks, lousy service, way over priced, dirty, and very rude management. I am so sorry I bothered you asking for service. That will never happen again. Stay away from this one.
by swflboater on Apr 14, 2010
Our transient dockage stay here was a pleasure. We were greeted and taken care of with first class service! During our stay, we also needed boat repair service. Let's face it...nobody is happy spending money to get their boat repaired, but when you have to, you want to feel that the work was done correctly and be treated by the service staff with respect and professionalism. I have a 54' searay and recently had it serviced at Rose Marco River Marina, and that is exactly what I experienced! It cost me $4600, but the service writers kept me in the loop by communicating the progress to me almost daily, and they were courteous and professional. I had the bottom painted and boat detailed, as well as some repair issues with the trim/tilt, and other misc repairs. The whole job was done within 10 days and the work was done right! I don't know what happend with you there "PirateTom", but my experience was the complete opposite. Perhaps they've made changes and improvements since you were there. I didn't like spending the money, but at least they left me feeling like it was worth paying the price for the quality of work that was completed! This is a first class Marina!