Oct 4, 2017 4:30 pm EDT. Called the marina via cell phone about an hour out. Auto-attendant transferred me to a person who picked up the phone and immediately hung it up. Tried calling 2 more times but no answer after auto-attendant transfer. Tried contacting the marina on ch 16, then 9 and then 8. After a couple of minutes, someone responded on ch 8. I told the person I was about an hour out and requested a face tie since I had never docked the new to me boat before and the wind was blowing at over 25 knots. I was told to pull up to the fuel dock and they would take care of me. When I arrived the winds were a steady 30, gusting to 40 knots. I pulled up to the fuel dock and the person in the shack looked up but did not come out. As I got closer to the dock I tapped my horn and he came out. I explained that I was told to pull up to the fuel dock upon arrival. He asked who told me that and I said the person who answered on ch 8, to which he replied, "That was me". I told him I had a reservation and gave him my name. He said I wasn't on the list. I showed him my email confirmation (Sandwich Marina reservation #ZQEF4JLQ). He saw the email was from the dockmaster and made a less than pleasant remark. I told him the reservation was for 2 x 30 amp circuits and asked if the power was on at the nearby power pole. He responded yes. He cleated my bow line and told me that the next face dock south was where I should be. However, there was a sailboat already there leaving only about 15 feet of dock for my 42' boat. He told me I had to be gone by 6am and then left. When I went to plug in I found the power pole had a padlock on one side and only one 30 amp circuit on the opposite side. Luckily I had additional cables. I extended one line and ran it further down the dock to the next pole.
The next morning I was on the dock at 5:50 and met another marina employee who was opening up. I related what happened. He found a slip for me and helped tie my bow once I got in the slip.
Overall, very disappointed in how things were handled... the poor phone & radio communications, the power pole issue, the 6am departure mandate, etc. Not a very good experience, nor one I would want to repeat.
It was painless, I didn't even have to go to the office.
Excellent clean and spacious showers and toilet facilities. Very poor markings on slips. Easy to see "D" slips. "C" was totally unidentifiable without guidance from the Harbormaster's office.
Good marina with good restaurants
Great staff! Very helpful and facilities were very clean! Sorry it was a short visit.
Always very accommodating and friendly. Thank you very much! John Caddell, M/Y YOREL
Wonderful as always.
Easy stop on route to the islands. Helpful staff. Clean new restrooms and a new restaurant in the harbor that was great. Easy place to gas up with good prices. Will return.
Convenient, helpful staff. Great docks and facilities. Nice folks all around.
Lovely Marina and town. Excellent facilities and great restaurants and things to do nearby. The one big issue was that we didn't sleep the entire nights as fishing boats were being launched and departing from 1 am and returning around 6 am. ALL NIGHT LONG!!!
Everything was excellent. Thank you
Great stopover. The wind and rain were howling around us, but the boat barely moved all night. Several restaurant choices nearby with a chandlery and supermarket within walking distance.
Nice new marina office with restroom and shower facilities. There is also a new restaurant nearby Fisherman's Wharf, in addition to the other two existing nearby eateries. Shopping a 10 min walk. Revisited the Cape Cod Visitor Center which is very informative. Nice message from staff prior to stay and friendly dock assistants. Some confusion about our slip assignment which was straightened out. Note: No able to call marina staff directly on telephone.
Nice, knowledgeable people. Clean facilities.
Very, very convenient location. But no laundry service yet. New harbor master building a Pee Spot. Could be a 5 star.
Dock attendant said it was mandatory that I sign up with Dockwa in order to stay at the Marina. Dockwa May work for some, but does not work for me! Please cancel my subscription! As for the Marina, not a trash can in sight! Docks in rough shape, no help to tie up, winds 25nts SW, etc. As a full time delivery Capt for the past 35 yrs. I will use the Marina for fuel, but plan not to lay over.
Fabulous facility, services, and staff - at a critical location! This is the harbor of refuge if you are waiting for a favorable tide to transit the canal to the west (Ebb) or need to rest after an east (flood) passage. The docks are well laid out, in great condition, and well-equipped. There is an accessible fuel dock and pumpout services are handy. The shore facilities are completely new - harbormaster office, restrooms, and terrific restaurant! All you could want.
Marina was very convenient for passing thru the canal. Arrived late left early so we didn't spend anytime ashore. The prepay and check in thru dockwa was easy.
Stopped in after dock ... stayed near the fuel dock - the attendant knocked on the cabin door at 6:30am (before opening) to ask if we wanted to fuel and be on our way. It was a nice gesture. Pumps have auto cutoff and 20gpm. A walk to town is easy with a market/bank/liquor store etc. Dock hands helpful and cordial. An excellent stop.
The Sandwich Marina has been operated by the Town of Sandwich since its inception in 1989. Transforming the former harbor of refuge into a first class marina with 140 seasonal slip holders, 42 commercial slips and 24 transient slips available. Fuel service, showers and a variety of local amenities make this the perfect stop over for many. Reservations are strongly recommended.