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by Mark B. - Verified user on Apr 16, 2025
the staff were very accommodating to make our stay complete. Example, presently they do not have a bicycle rack, but they provided a secure spot for our bicycles. Also, the pool was wonderful and our slip was very convenient.
by Donna M. - Verified user on Apr 06, 2025
The dock hand was distracted and apathetic. He never told us how to pay for our fuel. He was on his phone most of the time. We were called to pay up at the office. The pool bathrooms were dirty with toilet paper in the toilets unfleshed. Pool furniture was piled on top of each other.
We expected more for the price.
Marina Response:
Hi Donna,
Thank you so much for taking the time to share your experience with us. We're really sorry to hear that things didn’t go as smoothly as they should have during your visit. That’s definitely not the kind of service we aim to provide.
We’ve followed up with our dock team to make sure guests are getting clear, helpful communication—especially when it comes to fueling up. We’re also taking a closer look at the pool area and restrooms to make sure they’re being cleaned and maintained properly moving forward.
We truly appreciate your feedback—it helps us improve and serve our guests better. We hope you’ll consider coming back so we can give you the experience you were expecting (and deserve!).
by Stephan L. - Verified user on Apr 02, 2025
Always great. They need to get the dredging done, but we made it work for the night.
by Dorothy G. - Verified user on Mar 29, 2025
The marina was nice but we had the $3.00 per foot changed to $4.50 per foot due to how busy they were. I had checked the prices on their website and missed this "Transient Rates are subject to change based on occupancy and demand.* sentence. I booked through Dockwa and nothing indicated that the price had increased that much. The marina said it was their "new system" and it was clear on Dockwa. I disagree but lesson learned.
Marina Response:
Hi Dorothy,
Thanks for sharing your feedback—we really appreciate you taking the time to leave a review. We’re glad to hear you found the marina nice, but we’re sorry about the confusion and frustration around the transient rate.
We understand how that pricing change could have caught you off guard, and we agree—it should always be crystal clear. While the rate flexibility is noted on our site, we’re taking a closer look at how it's displayed on Dockwa and in our communications to avoid this kind of confusion in the future.
We truly value your visit and hope you’ll give us another chance down the line. If you do return, feel free to reach out directly—we’d love to help make your next experience smoother and more enjoyable.
by John S. - Verified user on Mar 24, 2025
Everyone is professional. Even though I have the smallest boat in the Marina, I get treated like everyone else.
by Grady M. - Verified user on Mar 19, 2025
Very good service!! Stayed 2 nights and didn’t worry about the safety of my boat.
by Paul W. - Verified user on Mar 17, 2025
excellent staff - clean facilities- restaurant nearby
by Cynthia S. - Verified user on Mar 08, 2025
Marina facilities clean & convenient. Absolutely took advantage of the Uber amenity to explore town. Staff very friendly & knowledgeable.
by Brian M. - Verified user on Feb 26, 2025
Very well run Marina. It was protected from wake and ICW influences. Convenient for service providers to access your vessel. First Mate Services was relocating off property and still was able to schedule me for full engine service. Appreciate the free Uber service that they include with your dockage in immediate area. Good to provision and site see.
Older facility but extremely well run and clean. Entire staff acted like they appreciated my business and handled dock lines with great expertise. Would recommend them without reservation for others transiting this area.
by Jim T. - Verified user on Jan 23, 2025
Great staff and marina! Very accommodating. I stop here often and will be back.
by Edward S. - Verified user on Jan 08, 2025
Excellent, clean and friendly.
by Sandra C. - Verified user on Dec 26, 2024
The bathroom s were filthy
The slip we rented had immovable object on the pier narrowing the walkway to 25% of which we had to walk the dogs and take our scooters through
In the early morning hours before six the bathrooms were locked and NO access
The downtown was 2 miles a way
The good thing is they agreed to renegotiate the fee
Should have anchor in the downtown area
And avoided the aggravation
Would Not recommend unless there is bad weather
Marina Response:
We understand that the holiday season is a time for relaxation and enjoyment, and we appreciate your understanding regarding the temporary bathroom situation. Our team is committed to maintaining a clean and comfortable environment, and we are actively working to ensure that our facilities meet the highest standards moving forward.
We offer free Uber rides to all of our guests and encourage you to take advantage of the local attractions and festive activities happening in downtown St. Augustine, less than 2 miles away. From the enchanting holiday lights to unique shopping opportunities, there's something for everyone to enjoy.
If you have any further questions or need assistance during you stay, please don't hesitate to reach out to our staff. We're here to help make your experience as pleasant as possible. Thank you for choosing our marina, and we hope the substantial discount on the last-minute dockage request contributes to you to having a wonderful holiday season!
by Steve P. - Verified user on Dec 07, 2024
Great Marina. Good friendly staff it was a great stay. Good staff. Loved the uber car change
by Richard S. - Verified user on Nov 19, 2024
Tough current entering but got it, nice facilities and clean. Went to pump out and had difficulties accomplishing it so much so I had to go without
by Dehlia t. - Verified user on Nov 19, 2024
Great marina! Very quiet and well protected. Needed a last minute slip and the staff was more than willing to accommodate us. Very helpful and friendly staff.
by tom o. - Verified user on Nov 12, 2024
Best stop for transient dockage. on east coast. Love fueling in slip. Unfortunately the Kingfisher restaurant was closed. Being ablecto fuel in slip then walk to dinner is very important on my decision where to stop.
by Vincent A. - Verified user on Nov 12, 2024
Staff was very helpful and professional
by Tony P. - Verified user on Nov 11, 2024
Nice place. Little tight docking. Long walk from parking to M dock.
by Tom M. - Verified user on Nov 07, 2024
One of our regular stops on the ICW, the new floating dock is top notch. Staff is great as always!
by David W. - Verified user on Nov 04, 2024
Quick easy stop. Great docks and easy fuel service. Dock staff very attentive and helpful
by harry d. - Verified user on Nov 04, 2024
very nice marina.......easy to navigate to from inlet......deep channel....
by Cheryl G. - Verified user on Nov 03, 2024
After a long day on the water, Mike helped us into our slip like the pro that he is. Able to fuel up right in our slip!! A lovely facility - we will definitely be back.
by Peter R. - Verified user on Oct 29, 2024
Excellent in every aspect.
by Brian F. - Verified user on Oct 29, 2024
Almost immediate confirmation of our reservation was appreciated.
Great transient dock. Courteous and efficient staff.
by Philip B. - Verified user on Oct 27, 2024
All went well . Staff was good .
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