by transient on Sep 01, 2020
Nice Marina w/ lots of convenient shopping & dining opportunities. Only real issue are the bathrooms...old, dark and showering is difficult when everything gets wet.
Thank you for taking the time to write a review of our Marina. I would like to get some clarification on what you mean by "showering is difficult when everything gets wet?" And not sure what you mean by "dark" ? The bathrooms were updated in 2016 and have several lights throughout which are all in working order there is also some natural light that comes through. Are you referring to the "dark" colored countertops? If I could get some clarification on this review I would love to share your feedback with our Marina Committee so we can look into how we can improve the bathrooms. Thank you!
by sailawayforfun on Aug 31, 2020
UPDATE: The bathroom was dirty. The women's was even LOCKED. I understand and acknowldege your technology issue. You should have a backup plan. Put a name and number in the window of the building. Do something to facilitate some communication with your customers. At the end of the day we are all paid via customer service. You are very fortunate to have a spectacular city "Sister Bay" to be the destination.
This is a horrid marina. The women's bathrooms was inaccessible. The Mens was absolutely filthy. The showers especially. The literature stated there would be someone there till 4pm. We arrived at 3:15 and no one around. We had to contact DOCAWA for internet code and bathroom code.
When arriving we were told to be on channel 9. No one was monitoring CH9. We called the marina via cell phone and no one answered. HUGE improvements are needed in STAFF and facility. This is a very busy marina. Don't know why it can't be better.
I again want to apologize for the misunderstanding. As I stated through OUR DOCKWA chat , there was an internal error and we did not have a record of your reservation for that day. Due to the slow activity (2 arrivals) we decided early that morning to close 2 hours early to let our staff have a few extra hours to regroup and prepare for another busy weekend. Had we had your reservation in the system, we most certainly would have contacted you ahead of time, as we did with our other arrivals, to determine what your arrival time would be. As for your comments regarding the bathrooms, we do not have 24 hour bathroom attendants on staff, however, we do clean, sanitize and stock all of our bathrooms several times throughout the day. I imagine that had your arrival been a more pleasant experience you would not have been as inclined to rate us 1* nor make harsh comments regarding our staff. We try our best to provide exceptional service to everyone and I am sorry we failed to do so with you. And I again apologize for the mistake in your reservation. Technology is not as full proof as we would like it to be and unfortunately errors due happen from time to time. We just hope that people understand.
I do hope in the future when in Door County that you find another Marina in our beautiful area that will better meet your needs. Regards, Amy- Marina Manager
by dayytripper on Aug 30, 2020
My wife and I have visited SBM a couple of times this season and enjoyed each visit. We reserved a slip for this weekend a couple weeks ago and still decided to come (despite the the less than favorable winds :-) ) because we wanted to get in our last cruise to Sister Bay. The staff was very friendly and accomodating. We very much appreciated their help with the crazy weather and waves! We are so glad we decided to make the trip! We cannot wait for next summer and hope to see them next year!!
by zo2jpl1axxteeh1y2q8v on Aug 26, 2020
Sister Bay was beautiful. The people were friendly and the star gazing at night is something you have to experience. I wish there was better transportation to neighboring Fish Creek and Egg Harbor. This isn't a reflection of the marina, but just the town itself.
by debbaune on Aug 26, 2020
We enjoyed another wonderful stay at the Sister Bay Marina. The Marina is great to to work with - Chris and others always answering the phone and also responding immediately when hailing upon arrival with dock hands ready to assist. Protected Harbor with much activity. Fun to watch the sailboats and other watercraft pass by. The area here is very beautiful- both by water and walking into the village. Everything is easily accessible. We look forward to future stays in the Sister Bay Marina. Thanks to the staff!
Brad & Deb
by tucanoru on Aug 25, 2020
great location however lots of water on the dock sloppy messy
by gleuer on Aug 23, 2020
Men shower could be improved, but everything else was fine.
by cogenkugel on Aug 17, 2020
Very nice little marina. Bath house is ok for a municipal marina. It was clean for the most part. Employees were polite. We didn't need any services so nothing to add there. We just parked the boat and ran out into the bay and came back in for 3 days. It is right down town so close to everything in Sister Bay. We will go back.
by billbassett on Aug 15, 2020
Great time. Friendly, helpful staff. Located in the middle of town near all activities. Beautiful sunsets right from our boat. Bill
by acdscout on Aug 11, 2020
Great place! We stayed here for 4 nights and only planned for 3! We didn’t want to leave quite yet and they were able to accommodate us last minute! The staff was friendly and very helpful as we went in and out of our slip for day trips to the beach. Will definitely be back!
Thank you for the review! We were happy to be able to accommodate you for an extra night. Hope to see you again in the near future! Tank you again for the kind words, we appreciate it!
by thegreek on Aug 10, 2020
We had two different animals in our last 2 visits to this marina. We were there July 28-30. We had excellent response from staff and were assigned slip B21-22. Got a pump out. Great job by staff and facilities. Forward to our visit the following week Aug. 4-6 different experience. We also had high winds that day just like the review from Aug. 5. When we arrived we were assigned slip 49. This necessitated going into the marina turning around to access the slip. At 43’ our boat was protruding into the fairway narrowing it across from the clipper ship. Also because of the high winds the center post in the dock scraped all night long immediately next to our cabin. Twice we went into staff and asked about a slip reassignment. There were a number of empty slips at the time and small day boats tied up individually in slips. Yet the staff both times said they could not change our slip assignment. We were disappointed in their lack of flexibility and customer concerns. I guess it comes down to slip utilization. Small day boats should be accommodated in slip 49 where two small boats could moor and have access in and out. When you make your Dockwa reservation you do not know what slip you have been assigned so what is the problem with reassigning a slip as long as all the reservations can be accommodated. We have been in this marina the last two years and last year there was a much better job of maximizing slip usage. If done correctly it would also increase revenues for the marina and Town. Not a bad thing either.
After the below response, nice attitude. Who is actually responding for Sister Bay Marina? A name? I am sure the Town administration and Chamber of Commerce would be interested in your comments. YOU asked me to post a review of your marina and my experience , then you get snarky telling me to visit another marina? Wow, so much for customer service.
I’m sorry you had a difficult time maneuvering your vessel. Please understand that we have over 40 transient slips, of which are all different sizes including WELL sizes. We do our best to accommodate as many vessels as we can, precisely why we could not relocate you, because we were sold out. There are a lot of factors involved with placing vessels in slips I.e boat length, BEAM size, dates of stay, specific slip requests...I wish it were as “easy” as you describe and we could just let everyone choose their slip location, but unfortunately just because you may see an open slip does not mean your vessel will fit for the days you requested. I apologize that you did not enjoy your slip location and hopefully you will find one of the other marinas in Door County to be a better fit for you in the future.
by ghenkelmann on Aug 05, 2020
The day prior to our arrival we received an email stating that the marina would be closed at 3:00 PM on the day of arrival "due to weather". We had no alternative. The marina provided facility access codes over the phone but indicated there would be nobody around when we arrived. This is crazy. Because it was windy when assistance docking is needed most they decided to go home early?! To the credit of the staff they arranged with a local business to have someone on hand to help us. We arrived 40 minutes after their early closure (4 hours before the schedule). Since nobody was around that evening and the next morning the bathrooms were not maintained and supplies were not replenished either. Bad decision on the marina managements part.
I apologize that you did not enjoy your recent experience with us. Just to clarify, we did not send you an email indicating we would be closing early the day PRIOR to your arrival. We did however, notified you the DAY OF your arrival when we received notification that there was a small craft advisory.
We tried to accommodate your arrival by making arrangements for someone to assist you when you did arrive and I apologize if that was not sufficient.
As our website and signage states, there are times when we adjust our hours based on weather and activity and we always communicate those adjustments to our boater’s as soon as possible.
As for the restrooms, we do not have 24 hour bathroom attendants on staff, however, we do clean, sanitize and replenish the supplies several times throughout the day.
Again, I apologize for your experience and I appreciate you taking the time to review our Marina.
by elliemol on Aug 02, 2020
Great launch area. Bathrooms were for ppl who docked there and very clean. Nice lot to park trailer in and close to marina.
by norbklatt on Jul 29, 2020
Great ! The staff is friendly and always ready to assist you if needed . We’ve met many boaters that have turned into good friends.
by ericboson on Jul 19, 2020
Great friendly staff. Very helpful. Would highly recommend.
by 1curt2 on Jul 09, 2020
Outstanding service and assistance. Very accommodating in foul weather.
by knot_normal on Jul 08, 2020
Very nice small marina
by ebags007 on Jul 03, 2020
Great place great staff always there when you need them
by twv on Jun 21, 2020
Very nice marina and town. The docks could use new wood planks.
by jlwolff on Aug 26, 2019
we came in after you were closed so we didn't get wi-fi password or access to the marina bathrooms or showers which we would have liked. I thought that was included in the fee.
by kenlyn66 on Aug 25, 2019
Nice marina! Hunter and the rest of the team was friendly and helpful. We went biking, many restaurants within walking distance. Clean bathrooms.
by gsmithv87 on Aug 19, 2019
Always have a good time here and staff is very helpful
by tforell on Aug 07, 2019
Great location so much within walking distance! Helpful staff and dog friendly.
Nice that they offer pump outs right at your dock. Would stay again.
by bgronevelt on Aug 07, 2019
Nice marina and staff. The bathrooms and showers could use some updating and up sizing.
by cmleys on Aug 06, 2019
This marina is amazing. Friendly and helpful staff. Clean bathrooms/showers. Lovely town of Sister Bay. Beautiful sunsets. Will be back!
by richh04 on Aug 05, 2019
The marina is fine but we had no power post so we have to use a post down the dock. Not a big deal, only one slip that I saw like that. Very small and busy. There is a boat launch inside so watch out for the little ones. They did manage to fit a 60-70’ boat in here so they can make most boats fit. Bathhouse was small and poorly ventilated but over. Overall it was good, close to most things, has floating docks, pretty quiet after they stop the music at Al Johnsons’s, and there are great views of the sunset. It’s nice enough but idk about $2 per foot nice.
by archiedoodle on Jul 21, 2019
Helpful staff and quality docking facility in spite of the high water of Lake Michigan. Lots to do in Sister Bay close to the Marina.
by douglashatfield on Jul 14, 2019
Great marina with helpful staff!! Great town to visit!!