by fyrflyer on Aug 11, 2020
Huge facility, yet the customer service gives you the impression of a family run business. Even with all of the COVID procedures in place, they have enough staff working to keep the lines short, the store stocked and the facilities clean.
by raylene on Aug 11, 2020
Great time and great staff! Everyone there is so friendly and nice! Thank you
by adrian9975 on Aug 11, 2020
Great , made everything easy for my family
by mizv3322 on Aug 07, 2020
Best experience ever! Disabled and the slip at Havasu Marina made my entire trip so much more enjoyable and worry free. The check in is so efficient and staff are so friendly and accommodating.
by jjandanna on Aug 07, 2020
Had a great time! Staff was great, parking was good too!
by tonyde on Aug 07, 2020
The staff was friendly and helpful. Storing the boat in a slip is very convenient and not having to launch your boat every day is a bonus. We will definitely be using you guys again on our next trip
by rozman63 on Aug 05, 2020
Easy to rent. Friendly staff. Great value. Easy access. I wish policy would change.... my friend uses my boat but I live in California and can’t be present to register boat. I was told absolutely NOT! I would have given copy of my DL and signed note authorization. And still a no. Wish that would change.
by jschwing on Aug 04, 2020
Easy in... Easy out... very accommodating crew of people
by cousineddy on Aug 02, 2020
Nice ramp, great slip!convenient gas,fair prices, what else can a guy ask for??
by kilnme21 on Jul 31, 2020
As always it was a great stay at Lake Havasu Marina. ⚓️
by martyeagles on Jul 31, 2020
No problem at dock putting boat in slip!!!
by gingerw on Jul 30, 2020
Easy launch, wide with gentle slope to water. Slip was easily found, with plenty of cleats for tie down.
by sanger on Jul 30, 2020
The easiest And most hassle free tome we have EVER had getting a slip at this Marina. Believe me I was dreading the process because we had come straight from Oregon Where we purchased our boat. The gal who checked me in was pleasant and not the grumpy ole man
by macfamily7 on Jul 29, 2020
It’s always such a pleasure to keep our boat at the marina. Thank you for making it such a trouble free stay!
by mvfihmhqavld98h7snyr on Jul 29, 2020
Great slip spot . Had a great time . Easy to use.
by ray3619 on Jul 29, 2020
this place is amazing , everything about this place is awesome , even during the covid , allways great
by 1bnunnally on Jul 28, 2020
Another awesome weekend and slip location, Thank you Havasu Marina and Staff!
by badkitty6633 on Jul 28, 2020
Great customer service, clean and well maintained!!
by sbevington on Jul 25, 2020
Pre planning a trip to the lake just got a whole lot easier ! Staff is friendly and the trip was awesome!
by havasumike on Jul 25, 2020
Love the place, the only way to boat on Lake Havasu. Found the folks to be very friendly and helpful. The fees were reasonable and the facility was very accessible. Lake Havasu Marina has become my launch facility of choice for Lake Havasu.
by renegd1 on Jul 24, 2020
Easy to make reservation from home. Docks were clean, well maintain and easy to get into. Would make my reservations again thru Dockwa.
by 6197874998 on Jul 21, 2020
Great job easy to use
by samz on Jul 20, 2020
Like always my stay was great. I’m so impressed with the way the marina has been running so smooth. The law in for emend has been on top of there game in witch keeps the drunken bonehead nonsense down. Thanks for all the good times.
No Name Pirate.
by itofamily on Jul 20, 2020
Very nice marina and fantastic service all around. At the end of my stay I decided I would like to add an additional day for my slip rental and the staff made it a very painless experience.
by malibu on Jul 19, 2020
Ridicules that you have to pay $20 to get passed the gate to check in at the store to get the boat slip. Marina double booked my slip. So when I came off the lake, 3 nights in a row, I had another boat in my slip. Talked to “security” at the gate and at the light house, and nothing got done.
Very unorganized and no one takes responsibility or positive action.
by kevinemcmaster on Jul 19, 2020
Super easy check in. Nice facilities. Good launch ramp. We will be back!!!
by skeray1 on Jul 17, 2020
Nice weather. The reservation worked out very well.
by wesleyhb on Jul 13, 2020
First time using this marina as we typically stay at Nautical Resort. It was great having ample parking and quick access to the boat and slip. We came in later at night one evening and the lighting was great for navigating as well. Will be back again in a month!
by excop918 on Jul 09, 2020
People were great and very accommodating. Very convenient!
by darkfire on Jul 07, 2020
easy check in great marina
by bschip1957 on Jul 05, 2020
We live here and use the marina frequently. All the personnel are awesome! It was a busy weekend. God Bless you all and stay safe.
by rhart92626 on Jul 03, 2020
Long lines to get into the marina. They don't have a separate entrance for the people renting the slips. I had stuff stolen from my boat. It's hard to find your slip. The numbers are hard to see. Other then that the slips are in good condition.
by md95119 on Jul 02, 2020
Everything was great. Our slip could use a little maintenance, but nothing that impacted our trip.
by susqdabg5nmgyp4ynrw8 on Jun 29, 2020
Thanks to the helpful staff at Lake Havasu Marina for always helping us out and for the kind treatment! We look forward to our visit each time!
by havasu99 on Jun 29, 2020
Good, clean and safe.
by mm34rhf5auskq9lwfhax on Jun 29, 2020
slip was perfect. No issues at all.
by tomflies1 on Jun 29, 2020
Very difficult to find your slip, especially at night. Signage is very hard to follow, letters and numbers are hard to view. When we did find it, somebody had already put their boat there.
by bobbyantillon on Jun 28, 2020
Great time! Hassle free using Dockwa
by lilharvdogg on Jun 26, 2020
Only stayed one day and my boat broke but the marina is always awesome to put your boat in and slip.
by alvinlayton on Jun 23, 2020
The people running the office at the marina are ALWAYS very nice and helpful. However, the per night price of the slip at $43 is way to high. The facilities are nice but not great.
by nickolajoy on Jun 22, 2020
Roxanne & Rhonda (and everyone there) were such a pleasure to work with! It is obvious that they love their jobs and care about the customer. My husband made a mistake on the dates and we were a day short on our reservation , so we had to add a day or our trip was ruined, The girls were so helpful and accommodating which made our trip! I also want to complement the entire staff (the gentlemen at the front registers in the store) for their friendly and caring attitudes. I definitely recommend this place!!
by cesarmata on Jun 22, 2020
Easy registration and friendly employees.
by jtambe on Jun 22, 2020
This was my first time... Easy convenient and safe... I will stay here again for sure
by rb on Jun 20, 2020
Slip I rented (H-13) had some nails/screws sticking out from the rubber rub rails that could damage side of boat if you scraped up against them.
by cobra22 on Jun 18, 2020
Best staff ever!! Always pleasant. Great location.
by vincentgomez on Jun 16, 2020
I have been coming here for along time, the staff always do a great job.
by floyd5 on Jun 16, 2020
It's always a great time launching our boat from Lake Havasu Marina. Staff is especially nice and helpful from the moment you enter.
by ineed4fun on Jun 14, 2020
Amazing I am spoiled. Can't wait till you draw my name for long term... thank you again Roger .
by annieg13 on Jun 14, 2020
thank you had a great time
by cuebawl on Jun 14, 2020
Too complicated! Wasn't able to use the slip for a family shared boat because the registration is in another family members name. Went to check in for the slip after hours and they couldn't find my reservation. Finally the following day I was able to get my assigned slip for jet skis that are in my name. Well, the slip assigned, was being occupied by another vessel. Therefor, we paid for 4 nights an got to use the slip for 2 nights. NO REFUND, CREDIT OR EVEN AN APOLOGY. There has got to be a better way!
by nathan61197 on Jun 11, 2020
Cannot wait to get a permanent spot at the Marina. Wonderful experience. So much easier for my husband who is a 100% disabled Vietnam combat veteran.
by smitty1958 on Jun 10, 2020
The staff at Lake Havasu Marina did a great job,In and out of there very quickly and very friendly
by jcardenas993 on Jun 08, 2020
Fast and easy ! Thank you!
by michaelmundt on Jun 06, 2020
Gas price at marina was high???
by cpro on Jun 04, 2020
Lake Havasu Marina has always had excellent service. Thank you.
by tensunl on Jun 03, 2020
great, was able to get slip the same day I booked it.
by havasufmly on Jun 02, 2020
We Love Lake Havasu Marina!
by georgeohana on May 30, 2020
Everything was perfect we got treated like royalty and the dock was perfect
by vaughn7937 on May 30, 2020
You guys do a great job. I am very thankful and greatly appreciate your effort.
I sincerely thank your whole team.
by 20448072 on May 27, 2020
Thank you LHC Marina for a great experience on Memorial Day Weekend. Only suggestion I could think of is to make a separate "no boat" lane right when you turn into the marina drive.
by jchmela on May 26, 2020
As always everyone at Lake Havasu Marina are Awesome and friendly and if I could I would give Maryann who work’s in the office a 10 she was awesome😎 very helpful
by yliana91 on May 25, 2020
As always!! Perfect, thank you!
by thericker on May 21, 2020
having the boat docked at the Marina was a great experience it was really helpful for us being senior citizens see you next time next year
by tnsanders56 on May 21, 2020
I loved the launch ramp!
by preinoehl on May 21, 2020
Slips are very narrow; it was difficult for us to get our pontoon in the slip (but we managed without hurting anyone or anything LOL). Frustrated that we couldn't get in to the marina on Saturday without waiting in a line (45 minutes). Asked Security why they weren't letting us in (if we had a pass) and he advised you don't have enough people. There wasn't anyone that could have taken 30 minutes to open the back gate to those of us with passes???
Otherwise, it was nice to have a slip for the weekend.
Processing on line and at the store was easy !! Thanks again.
by ghaidet366 on May 20, 2020
Would have been a 5 star, nice facility, nice slips, but need a separate entry for persons already with their boat in a slip and trailer on property. Had to wait in regular line with boats and trailers until the guard shack just to park my truck, an hour wait..
by rstar83 on May 19, 2020
Everything was easy and great
by mvazquez18 on May 12, 2020
I would give this five stars but my slip was on "O" Dock which was nearly to the end of the marina.
by cplanchon on May 05, 2020
Everything went very smooth and the docks were in good condition
by stephen12004 on May 05, 2020
All good . Had L dock as usual. A little bit of a walk from the parking lot. Store on lockdown, CC only
by jszimmer on May 04, 2020
easy, wish they had electronic assignment through a text in case you are there after 4 though.
by prentice on May 03, 2020
Very convenient and not overly pricey. Will do it again. Best way to enjoy your weekend and limiting your dealings with the crazy launch ramps.
by 4545pebbles on May 03, 2020
Was so nice to have a slip on Saturday ! Thank you & I will recommend
by nsiemensma on Apr 30, 2020
great time, staff was wonderful! Very professional and well organized in all the insane crowds! Great job guys!
by maerip on Apr 27, 2020
We did not get our slip. They didn't send us a slip assignment and were closed when we got off the water at 6PM on Sunday. We pulled out boat out of the water and did not use the slip. I sent them a message that I want my money back & I hope Dockwa will help me get a refund!
by jgerardi on Apr 26, 2020
Great launch ramp, and marina. The staff is always super friendly and helpful every time we go.
by mfurter11 on Apr 05, 2020
Everything great. Except too many people fishing in the marina. Am planning to be back next early spring.
by jsg on Feb 27, 2020
We have been Launching at Lake Havasu Marina for over 20 years.
We had an overnight slip rental reservation for Sunday February 23, 2020.
Early afternoon on Sunday the London Bridge was closed.
We could not get to the marina with our boat in tow as there is no other access.
We did not see any signs other than BRIDGE CLOSED and the police waving us off away from the bridge.
We informed LH Marina and they said it is not their policy to refund slip rental fees.
Lake Havasu Marina- Are you serious? Did you know the bridge was going to be closed? Could you have told us?
We had no idea the bridge was going to be closed and for how long.
Thank you Lake Havasu Marina.
PS- don't forget to check your YELP page
Mr. Graham, We're sorry to hear about your situation. Unfortunately, we have no control over when the city closes the bridge for a special event. The closures are typically no more than 15 minutes, and it only happens a couple of times each year. Next time, please give us a call if you have any issues so we can make sure to help you out! We look forward to seeing you again soon!
by advantage1 on Jan 29, 2020
This marina is a godsend especially on the major Summer holiday weekends... It includes one the the best launch ramps in town along with shore power and dump station. It is very well lit for nighttime use. The staff is very friendly and helpful. I recommended all of my fellow boaters to use this marina when boating in Lake Havasu
by elopez1556 on Oct 17, 2019
Paid for Friday. Website said it closed at 5pm. Arrived at 3:50pm. It was closed. Didn’t get reimbursed for Friday.
by lobasso on Oct 02, 2019
Dock Goddess... errr Master, was more than accommodating during check-in. Always feel safe and at home when we arrive at Lake Havasu Marina!
by mgoodwin31 on Sep 29, 2019
Great marina, friendly staff
by badlarry on Sep 16, 2019
The Lake Havasu Marina staff is always professional, and the facilities are are well maintained, especially considering how busy this location can be during peak times.
by stevepam on Sep 15, 2019
Great time. Wonderful staff, everything was perfect. Thank you!!
by 6267570128 on Sep 09, 2019
It was a great spot for docking our Pontoon boat. We asked for an end spot and they honored our request.
by kmannen on Sep 09, 2019
The staff is always very friendly!
by jeffhinkley on Sep 09, 2019
Easy check in, clean, nice facility and friendly staff!
by wndystv on Sep 09, 2019
Lake Havasu Marina is a great place to stay !!! Customer service always an A+ as well
by losiwife on Sep 02, 2019
The right side of the dock sank! We told them Thursday and no one came to fix it. Then the monsoon comes and the dock slammed against the side of our boat and scratched the hell Out of it it! Unacceptable considering how much they charge for a boat slip!
by wwoodhall on Aug 28, 2019
staff was friendly. The dock was well lit and clean
by methridge67 on Aug 25, 2019
Great marina. Clean, well organized, excellent maintenance, and very friendly and professional staff.
by lkeese on Aug 21, 2019
The stay was hot and great in the water. The Docks were good.
by pammy10 on Aug 19, 2019
Very nice stay. Will rent again!
by bkeller850 on Aug 19, 2019
Great facility for overnight mooring
by mhhairstudio on Aug 18, 2019
Very friendly staff
Easy in easy out for launching
Nice sturdy boat slips and clean
by redduly on Aug 16, 2019
Very helpful staff. Tina went out of her way to accommodate me.
by bheck53 on Aug 12, 2019
need a outside slip and Sue at Havasu was very accommodating
by kahunax80 on Aug 05, 2019
very convenient & easy to access
by jayboston199 on Aug 05, 2019
Dockwa makes it easy, no reason not to use it......
by ecabreezy on Jul 30, 2019
Easy check-in. Great navigation to launch by staff. Nice customer service in the office.
by s6wersmwvskpzevvuvxu on Jul 29, 2019
Love this easy way to schedule a slip reservation without the last minute hassle at the marina.
by joezo2 on Jul 29, 2019
Great experience! As always, the team was very friendly and professional. I always have a great stay here. See you Labor day weekend.
by dsuviate on Jul 23, 2019
Checking in to the marina is such a simple and quick process. Having a slip in the marina and not having to pull the boat in and out of the water is a huge Plus!!
by brd1123 on Jul 22, 2019
I live and love my town here. Sue at the front desk is awesome as always.
by 17darlene on Jul 20, 2019
Docks are new and clean.
Ramp was easy to use.
They consistently clear out seaweed.
Very nice in office.
by doraleez on Jul 15, 2019
Great Marina Nice wide fingers for easy entrance on windy days
by bhaastyle on Jul 15, 2019
Awesome slip as usual!
by tucksons on Jul 12, 2019
Very easy to check in at the marina. Very clean store and docks! Tons of parking. We will definitely use this marina again.
by mzebrow on Jul 11, 2019
Everyone and everything was great. My only comment would be that the dock cleat at the nose of A53 is loose and would be secured.
Thank you all again
by littlemanshan on Jul 09, 2019
Unfortunately, I booked my marina slip only a day in advance. I booked July 6-8 which was fine. Then I needed to book one more day as I thought I would need the slip til Tuesday. However, due to unforeseen circumstances we ended up leaving Monday. I went in Monday morning to the Marina to advise them of my change of plans and to see if I could get a credit for Tuesday. They said NO. and that you have to give a week's notice. How can you give a week's notice when you only booked it 3 days ago??? I think they should have refunded me for Tuesday..... oh well....
by koozman on Jul 07, 2019
Great people Very nice.Will us again Great to deal with
by sckennedy7 on Jul 06, 2019
The marina is great. Staff is kind and courteous!
by ddutchman on Jul 02, 2019
Easy check in and check out. Docks are in very nice condition.
Great marina and great folks
by bholmes on Jul 01, 2019
Staff was polite was extremely courteous. Facility was well maintained would use this marina again.
by jirwin5771 on Jul 01, 2019
Awesome ! The girls in the office were great.
by sj2glpowell on Jun 26, 2019
Great experience, good location in the docks!
by knndykm on Jun 24, 2019
Always great there! I always feel like our boat is safe .And super nice people at the marina.
by mdaceves on Jun 18, 2019
The docks and launch ramp are very nice, plenty of room and the facility was very clean.
by rodneyjd on Jun 14, 2019
We have been using the marina each summer for the last 15 years. We avoid weekend launches because we are there to go boating not hang out with a crowd.
Service this past trip was great. The "A" dock was in great condition. My kids really enjoyed the new snack trailer as well. For me the online reservation option is a welcome change.
by kcorippo0218 on Jun 10, 2019
Very expensive $31 per night PLUS $20 day use and launch fee. Huh, how do you use the dock that I just rented if you don't launch your boat???. Rent should included 1 launch and 1 pullout. F dock 20' side very dangerous. finger on dock was very tippy. Very hard for a senior citizen to walk around on to tie up the boat without falling in.
by jnjfp87 on Jun 02, 2019
Thank you for being understanding and supportive when our boat broke down.
by nikisha73 on May 19, 2019
Great staff at the Marina..
by ardavis655201 on May 15, 2019
Great place, everyone was friendly and helpful,the ladies at the marina where hilarious, well stocked store
by leflars on May 15, 2019
Always a good experience here. Employees are great! Gas available. Ramp and docks are very good.
by srobbi on Apr 29, 2019
Had a great time. The new system to reserve a dock was easy and convenient.
by 604barry on Apr 26, 2019
Excellent marina, great staff. They need to return the bench to the south washroom
by thchavez05 on Apr 17, 2019
Great facilities and very helpful and friendly staff. So convenient on a busy weekend to just park your boat at the end of the day and walk away, instead of waiting to trailer and launch each day!! Highly recommended!!
by anotary4u on Apr 10, 2019
I have been coming to Lake Havasu and using the Marina for a little over 35 years. The staff are the wonderful. Generally we have no problems. This past weekend we had booked and payed for a slip for 5 days. We came in 2 days late since the slip was prepaid it wasn't a problem. Upon check in I was given tags and paperwork designating G16 to be our slip. ( I believe the gal was new)
anyway after finding another boat in our slip at 6 pm it was difficult to let someone know we weren't sure where to park our wave runners.
It was a hassle!! I hope we wont encounter the problem again.
thought you should know.
by sailscott on Jan 13, 2019
We slipped our motor sailboat for one month (mid-Dec. to mid-Jan.). Great experience! Excellent facilities, security, staff, and neighbors. Looking forward to next year! 🙌🏼😎⛵️🌅👍🏼 Thank you!
by sandravaughn on Jan 13, 2019
Need to have more slips available for handicapped people.
by nickelbkue on Sep 30, 2018
Hi.. never made it ...barely out of phoenix.. blew axle bearing on boat trailer... maybe next time.. thanjs
by shanleym on Sep 26, 2018
Always have great fun while we visit at Lake Havasu. It's our favorite lake.
by rxdianna1 on Sep 18, 2018
I am local and don't use the slips often but, I love that you can make reservations online now at DOCWA. Very user friendly and no more running to Marina to get a slip when I have company coming that can't back a trailer. lol I do use the Marina a lot and love the service.
by tbone on Sep 10, 2018
I thought the slip was inexpensive. But I was in slip K21 and was too far from the parking lot. Had to carry a lot of supplies a long distance. I'm usually in the "A" section right across from the fuel dock. Other than that there is plenty of parking. Plenty of fuel and supplies.
Thank you for the review!
by jodellz on Sep 10, 2018
Staff was great location easy to get in and out
by maurivivanco71 on Sep 04, 2018
Marianne at Lake Havasu Marina is a 10 star. She was always very helpful, kind and polite. I will always use this marina for my future stay because of Marianne!
by jasonianni21 on Sep 04, 2018
Mary Ann and the manager were very accommodating to me and i really appreciate them working with me and my family. Everything was perfect. I will stay again
by garcia9644 on Sep 03, 2018
Excellent! This experience was great! Very easy and made for a wonderful weekend!
by btmgwilli on Sep 03, 2018
Love the convenience of putting the boat in a slip. However, our #M4 slip was in disrepair and the algae was thick. Other docks were completely clean. Considering the price to dock, it's reasonable to expect to see active algae control and slip maintenance occurring at all times. Never saw an employee on or near docks.
by mbstevens21 on Aug 27, 2018
Clean marina, great ramp and great staff. Will definitely launch here in the future
by ortega0269 on Aug 26, 2018
Very nice place very clean and
everyone was very helpful. Did not like paying the extra $20 dollars parking fee for the truck.
by sjbarrera on Aug 19, 2018
The staff was super nice and check in was quick and easy. The downfall is the docks are full of weeds. Not just a little, like overgrown gonna clog up my engine thick!
by 2415 on Aug 14, 2018
Always the very best!! Smooth holiday weekend, the staff was great. Relaxed and service with local hospitality.
Thank you. We're glad you had a great time!
by mrsbeerkan on Aug 14, 2018
Awesome marina. Staff in the store are fabulous!!!
by brandmeier33 on Aug 09, 2018
We had planned to only stay for 2 days but they had no problem extending our stay for 5 days, we were grateful for the accommodations. We will definitely be back!
Great to hear! We look forward to your next visit!
by mtds2096 on Aug 06, 2018
The employees were super nice and we loved being able to rent a slip for our Sea Doos.
by mastodgel on Jul 29, 2018
Put way back in marina at the end of row , little manueverability in windy conditions . When it was time to load boat up on Saturday marina parking was so full I could not get to my trailer. Totally blocked by other inconsiderate boaters. Security had to help me physically pull trailer out of slot and get hooked up. Not acceptable since we asked or told to not block any other trailers when we arrived.
by ashcroft on Jul 26, 2018
Friendly and informative staff at main gate and in store, great launch ramp, parking, and slip access.
by heroman on Jul 18, 2018
We loved it. It's secure, well illuminated, organized, clean, and easy access to your boat. Definitely, we are going to stay there in the near future. At the registration, the lady was helpful and understood what we needed. She was polite and professional. Thank you for making our stay pleasant and uneventful.
by mclprops on Jul 18, 2018
It made the trip, not having to worry about first come first server for a slip. Thank you.
by cruztym1 on Jul 08, 2018
30' slip, Outstanding stay for the week of the July 4th
by acastro on Jun 30, 2018
Great! Never have a trip that I’m not happy with!
by shanchase99 on Jun 30, 2018
Was a nice stay but my boat is disgusting now..
by 1rvrrnr on Jun 23, 2018
Great place to store your boat overnight or for the week and or month very easy access in and out. I arrived early and was able to check in early the clerk was great she showed my an overview of the slips to make sure it was suitable for me, will defiantly store my boat there again
by cbutcher on Jun 20, 2018
Docks are very nice, parking was great. This was our first time launching and docking in Lake Havasu. Check in was fast and the lady that helped us was super nice! She pointed out a free map of the lake and even walked outside to point out our slip, launch ramp and parking areas (trailer & truck). Overall great experience!
We're glad to hear you had a great experience! Thank you for the review.
by alabrum on Jun 19, 2018
We arrived late (630pm) and didn't realize that we had to have checked in earlier in the day to get into the marina and get our slip #. This was super inconvenient and NOT communicated to us.
We're sorry to hear about your situation. During the summer season, our store stays open until 5:30 pm. In order to receive your slip assignment, you do have to stop by and check-in at the store. We try our best to explain this process to customers not only prior to them making a reservation, but we also send 2 email messages that remind customers of our check-in process. Hopefully you enjoyed the rest of your weekend, and we hope to see you again soon!
by lrichelieu on Jun 16, 2018
We had a great time!
by clelandracing on Jun 16, 2018
Very nice docks, very clean facility. Gas is to expensive but that's the only complaint. Everyone there is very kind and professional.
by fxs777 on Jun 12, 2018
Easy set up and location.
by mski on Jun 05, 2018
This was my first time using the Lake Havasu Marina to dock my boat for the weekend. Check-in was quick and easy, the staff was very friendly and the slip was easy to get in and out. I would definitely recommend this marina!
Thank you for the review!
by andreaa on Apr 27, 2018
We had a seamless and enjoyable stay! From beginning to end, everyone was very helpful and friendly, from the guys at the gate to the ladies in the office. We reserved a slip for the Desert Storm Poker Run and even though it was an extraordinarily busy weekend - the marina team went above and beyond to make sure our reservation went smoothly!
Thank you for the review. We're glad you had a good experience and we look forward to seeing you again soon!
by amy1988 on Mar 31, 2018
by mattisaki on Mar 30, 2018
Booked the slip for my Malibu 23 LSV in mid January for the 26th of March. Broke my ankle wakeboarding at the end of January. Wasn't sure if I was going to make it for the Havasu trip at all with 10 people. Kept my reservation. Decided I would be up for the trip but wasn't sure if I was going to bring the Malibu, based on inexperienced and new boaters in my group. Three people cancelled on March 24th and I found out that one of the other boaters that was going to make it was bringing a Four Winns Horizon 190. Also the wind report was 20 knots so wakeboarding and surfing wasn't going to happen. Didn't really want to captain the Malibu with inexperienced boaters, a recovering broken ankle, kids on the boat, high winds, and another boater bringing a boat that would accommodate our party. No brainer. Called and spoke with Mary Anne at Lake Havasu Marina on March 25th. I explained the full situation. She said that policy stated that I had to bring my boat and we could not use the slip for another boat due to inclemental weather. She was more than happy to cancel my reservation without refund because policy states cancellations must be made seven days in advance. However, if we made another paid reservation for the Four Winns after the cancellation for the slip I booked over two months prior, maybe, we would be able to use the slip after Re-Reserving and making another payment. That's if someone else wasn't trying to book a slip at the same time and submitted their information before us. I politely declined and bit my tongue through that frustration and told her to leave my reservation in place after multiple attempts on her part to get me to say that in effect, I was cancelling my reservation. She also stated that she would contact management who was not there and see if there was anything that could be done. Because during spring break apparently Lake Havasu Marina managers are not at the marina. She called me back a half hour later and said very nicely again that technically I was cancelling my reservation and we could try to Re-Reserve the slip through Dockwa on a first come fist serve basis and there was no guarantee we would get the slip I already paid for by paying for it again because the registered owner of a different boat accompanying our party was bringing his boat instead due to circumstances. But hey, that's policy. Again she urged me to cancel my reservation. When I wouldn't cancel my reservation she said that the reservation was made through Dockwa, therefore there was nothing she could do and that I could try to contact Dockwa to change my profile to the owner of the Four Winns Horizon 190. Disclaimer: I talked to Mary Anne in January because I did not understand the Lake Havasu Marina website page well enough to figure out that the only way to book a slip at Lake Havasu Marina was through Dockwa, otherwise, why wouldn't she have booked my reservation during that phone call in January instead of redirecting me to the Dockwa site on the Lake Havasu Marina page. I contacted Dockwa and spoke to Ryan on March 26th. He was very nice and stated that he would change the information in my Dockwa account to reflect the change in boat and registered owner. According to Lake Havasu Marina policy, the registered owner of the boat as well as registration have to be present, which they were. However it was ultimately up to Lake Havasu Marina and their policy. He even stated that the fees were already paid for the slip and that Dockwa didn't receive my money, Lake Havasu Marina did, and maybe they could credit the fees that were already paid, which he stated after talking to Mary Anne, they would not. Bottom line, I paid for the slip and it was up to Lake Havasu Marina to accommodate the changes due to circumstance. They did not. So I paid for a slip that I was not able to use due to Marina policy. I feel that the way it was handled by the Lake Havasu Marina, specifically Mary Anne, was very unaccommodating, and flat out insulting to stand by Marina "policy" to try and get me to cancel my reservation which seemed to be the ultimate goal, and second best scenario for them to get my party to pay for the same slip twice. It's not about the money, we are boaters, an overnight mooring fee is nothing, it's the principal. My experience was price gouging, Mary Anne stated that they were fully booked in our conversation on the 25th when I was repeatedly pushed by her to say that technically I was cancelling my reservation, which I found very disrespectful, ethically poor, and overall disappointing based on an unbending policy. Thanks for nothing but a lot of wasted time and a very small amount of money which is more important to Lake Havasu Marina and their unavailable management staff than business ethics, their customers, fairness, building good rapport or reputation.
Sorry to hear about your experience. We definitely don't encourage customers to cancel their reservations, but we do understand that customers sometimes have to change their plans. It looks like there must have been some miscommunication regarding your reservation. We make every effort to help out the customers; however, one thing we can't change is the weather! Please give us a call so we can further discuss the issues.
by fortunare on Feb 18, 2018
Nice docks with very limited electricity and NO water.