by AJ S. on Nov 15, 2023
My husband and I recently had the pleasure of working with Marcy and Nick at Safe Harbor Great Oak Landing Marina, Chestertown MD.
Our first interaction was scheduling an emergency haul out for sail drive repair. I cannot express how impressed we both were with the exceptional service and professionalism we experienced in scheduling the haul out and working with our preferred Volvo vendor.
We returned to Safe Harbor Great Oak Landing as a result to continue work on our boat.
Macy consistently managed to schedule the work required promptly and precisely. Her attention to detail and commitment to customer satisfaction were truly remarkable.
Nick is a master at his craft. His high-quality repairs encompassed a wide range of tasks, from bottom job to hull repairs, gelcoat work, mast repairs, and even installing the shaft shark. His skills and knowledge were evident in the flawless execution of each task. Not only does he excel in his work, but his kindness and professionalism also set him apart.
Both Marcy and Nick are not only experts in their fields but also incredibly personable. They made our entire experience enjoyable, and their dog-friendly approach was the cherry on top. Having them on our boat felt like having trusted friends aboard.
Tad and I wholeheartedly recommend Nick and Marcy for their expertise, professionalism, and genuine kindness. They both are invaluable assets, not only to the Safe Harbor Great Oak Landing Marina, but also to any boat owner. We are grateful for their exceptional service and look forward to seeing them again in the future.
by Paul P. - Verified user on Nov 06, 2023
Friendly staff and accommodating. Unfortunately water very low and approach tricky so decided not to attempt entry into marina.
by Dave N. - Verified user on Oct 21, 2023
Staff was great, offered to stay late if needed for fuel. We were on the older fixed docks which we prefer over the floating docks. Grounds were well taken care of and rest rooms were clean and spacious.
by Lisa O. - Verified user on Oct 13, 2023
Great facilities and very helpful and knowledgeable staff.
by John I. - Verified user on Sep 26, 2023
They have great dock staff.
by Kathleen K. - Verified user on Sep 19, 2023
Marina is fine. Dock improvements are happening, and being changed to Floating docks. Bathrooms are nice. But they REALLY need to improve the WIFI situation!
by Kay S. - Verified user on Sep 10, 2023
Very attentive and capable staff. Great restaurant.
by George G. - Verified user on Sep 07, 2023
Great marina great people!
by Richard D. - Verified user on Sep 06, 2023
Great time over Labor Day weekend. Nice folks, good service and the restaurant was much improved.
by Thomas B. - Verified user on Sep 05, 2023
Excellent excellent excellent excellent
by Michael M. - Verified user on Sep 04, 2023
I have been going to great Oaks form over 40 years. The staff at ther marina were well below par. They answered a question and then offeered no solutions to alleviate your problems. they did not answer the radio on Channel 16 or 9. They gave me a slip assignment and when we got there, there was already a boat in the slip. What a shame.
by Bryant G. - Verified user on Sep 04, 2023
We had an excellent time . Great marine excellent help at the slip when we arrived. We love Great Oaks Landing!
Thank you for your review! We look forward to seeing you again!
by Terri B. - Verified user on Sep 03, 2023
Always a great time and staff is super friendly and helpful
by Roy W. - Verified user on Sep 03, 2023
The marina is very nice, restaurant was slow and just OK. Pool and the beach is great. WI FI was terrible, could not use the Computer or make a phone call. The people the work there are great, especially Eric the shuttle driver.
by Tim T. - Verified user on Aug 28, 2023
Would rate 5 stars but the piers need a lot of work and are very outdated. Hopefully will be upgrading to floating docks in the near future.
by Donald H. - Verified user on Aug 26, 2023
Beautiful location,and the restaurant is great.
by Steven S. - Verified user on Aug 26, 2023
Lots to Do. Good. Food, music. Staff was helpful and friendly
by William M. - Verified user on Aug 22, 2023
The dock guys were awesome 👌
by steven m. - Verified user on Aug 20, 2023
Cool place drinks at the restaurant are a little weak
by Brandon M. - Verified user on Aug 20, 2023
Very well kept marina.
by Mary H. - Verified user on Aug 20, 2023
Not disability friendly.
by JAMIE H. - Verified user on Aug 20, 2023
Pros- We had 4 boats, could be all next to each other. Great live music, good food, beautiful sunsets
Cons- WiFi awful and not floating docks
by Ellis M. - Verified user on Aug 18, 2023
Great spot. The staff was responsive on the VHF and very helpful throughout the stay. Restaurant and live music were both very enjoyable.
by Liz S. - Verified user on Aug 16, 2023
Great marina. Beautiful beach! The hotel rooms could use new duvet covers and the rugs in the hallways need to be professionally cleaned. The walls are thin, so expect to hear the neighbors. The coffee station in the hotel needs to be tended to. It's never stocked well and cups are in short supply. All in all, we had a great stay!
by PAUL H. - Verified user on Aug 14, 2023
Firstly the staff was great all around. But for starters. Pool bar not open at all
Jelly Fish didn’t open till 2 no music there
Then the main bar/restaurant didn’t open till 5 there was a DJ Friday night at the main bar he was good food was good also then no breakfast. You have a nice restaurant when it’s open. But we were disappointed
by Mark K. - Verified user on Aug 14, 2023
friendly staff just a great place to relax and meet other boaters.
by Joseph A. - Verified user on Aug 14, 2023
Staff was very friendly. Matt runs a great team. Transient docks getting long on the tooth - splintery and cracked boards. Neighbor had problem getting 50A to connect. Thank goodness he had a Reverse Y adapter (2-30A to 1-50A/250) and a friend brought over and extension to use the 30A plug on my side of the finger pier. The biggie complaint is the poor wifi. Second is poor Verizon cell service. I know you don't really control Verizon, but if you constantlycomplain they might put in closer cell.
by Charles A. - Verified user on Aug 13, 2023
Great slip and dock hands were great and Matt the manager was awesome.
by Michael S. - Verified user on Aug 13, 2023
Terrible marina, nasty staff!
by Beth & Kevin B. - Verified user on Aug 13, 2023
Matt Harris was very accommodating and good communication. Our slip was nice as well.
by Craig D. - Verified user on Aug 06, 2023
Staff was great. The pool area with the bar was great.
by Mark D. - Verified user on Aug 06, 2023
Great location and awesome staff
by Mark K. - Verified user on Aug 06, 2023
First time there, had a good time
by chuck s. - Verified user on Aug 06, 2023
Pricey but nice
by Robert S. - Verified user on Aug 04, 2023
Beautiful marina and very helpful staff!
by Coy B. - Verified user on Jul 31, 2023
Great time ! Thanks
by Michael K. - Verified user on Jul 25, 2023
Great facilities and the entire staff couldn’t be more accommodating.
by Robert A. - Verified user on Jul 24, 2023
Our boat was so loaded with barnacles, we had to change plans and decided to see if we could possibly get a room for the night at Great Oak instead of coming by boat. Chrystal was fantastic, very helpful! Would highly recommend Great Oak Landing. We also had a fantastic dinner at their restaurant!!! Will definitely be back!!
by Ron U. - Verified user on Jul 24, 2023
Great Oak Dock hands were plentiful and willing to accommodate !
by Angela D. - Verified user on Jul 24, 2023
The staff was exceptional. The Dock hands were always easy to find and showed up to help docking. The restaurant was good food and they did a great job of feeding our group of about 40+, however there were some timing issues with certain tables/individuals getting their food very late. Last year the WIFI signal wasn't very good, but it was much better this year. :) The docks are in poor shape, but I've been told that they're building floating docks this winter. Having the live music was nice too. Overall, the marina, pool and grounds are good and we enjoyed our weekend!! We will be back!
by Andrew S. - Verified user on Jul 24, 2023
Dock hands were awesome helpful and courteous. Bathroom codes need to be shortened.
by Edward G. - Verified user on Jul 24, 2023
Nice facility, well kept. Lots of helpful dokchands.
by James M. - Verified user on Jul 23, 2023
We had a great time! We will be back.
by Harold G. - Verified user on Jul 23, 2023
First time back to Great Oak Landing in 3 years. Safe Harbor has purchased it in the meantime. Several of the docks have been upgraded to floating docks with apparent plans to convert the remainder of the marina, including the transients, in the future. Great facilities.
by Edward - Verified user on Jul 23, 2023
Would have been 5 but we requested a t head and wouldn’t give us one and they did have the space available
by Chris T. - Verified user on Jul 23, 2023
Absolutely the worst experience I’ve ever had on the water. Train wreck.
by Timothy W. - Verified user on Jul 20, 2023
Great time and good
by James R. - Verified user on Jul 17, 2023
Awesome. Love it there. Be there many times.
by Sharon B. - Verified user on Jul 17, 2023
From the docking, the Pool, the service, the entertainment and the restaurant we had an excellent visit. I can’t thank everyone enough for this enjoyable time. It was so good that we are all coming back in August. So Miss-B-Haven, Jess/Jillian and Crabby til Dawn will see you soon. Once again thank you.
by Matthew H. - Verified user on Jul 16, 2023
Awesome 👏🏻 ………………..
by Mark G. - Verified user on Jul 16, 2023
Facilities were nice. Beach was awesome. WiFi is terrible. Dock crew was
by Brendan S. - Verified user on Jul 16, 2023
WiFi was a bit spotty, but that’s to be expected in an area like this. Other than that everything was wonderful, from the service from ALL the dock hands when we arrived, to the service/servers at the pool & restaurant, to the food, drinks & entertainment throughout our stay!!
by Dawn H. - Verified user on Jul 16, 2023
We loved it! Great place to stay! The pool and bar were great. The restaurant was excellent! The docks are immaculate. ALL THE STAFF we dealt with gave us excellent service. I can’t say enough good things about the place and the people.
by Patrick L. - Verified user on Jul 16, 2023
The Safe Harbor staff was less than accommodating to our group. They did not fulfill promises made. None seemed happy to be there and it showed. We will not be utilizing Safe Harbor marinas for future trips.
by Ottavio G. - Verified user on Jul 15, 2023
We are part of the BYC Cruise. Always a pleasure staying there. We have been boating there probably 40/50 years. The improvements are great. Dock hands were right up to the task and our dinner was fabulous. We’ll be back again. And using Dockwa is a godsend!! Couldn’t be any easier!! Thanks
by Susan C. - Verified user on Jul 14, 2023
The staff especially Matt and the dock helpers were so good to us. The shuttle was much appreciated because the marina is very big and it was hot. People on our dock were very friendly. We loved the poolside bar and the refreshing pool. Bathrooms were neat and clean. Restaurant food was delicious.
by Todd K. - Verified user on Jul 09, 2023
This visit, like every visit was great. Had a nice dinner at the Landing. Watched fireworks from our boat, which was really cool. All around good tumescent. Matt and the rest of the crew are always on point! You know we will be back!!
by Patricia L. - Verified user on Jul 09, 2023
Great resort. Wish there were more food options Mon -Thurs.
by Anonymous - Verified user on Jul 08, 2023
Great location on the upper Bay. Staff was great on all fronts but the docks are a bit rough, especially the electrical outlets. The 50 amp receptacle wouldn't hold our splitter and I had to tie both 30 amp plugs to the piling to secure them and maintain a solid connection. We will definitely go back but would hope management addresses the electrical infrastructure.
by Robert F. - Verified user on Jul 08, 2023
Tricky entrance to the creek. Nice marina, pool, bathhouse. Fuel prices way too high over local competition.
by RICH L. - Verified user on Jul 04, 2023
This is a really a nice marina. We have visited numerous times over the last 30 years. It is 10 miles from the nearest town. This was a holiday weekend and they were charging holiday rates and requiring a 2 night minimum stay. This was fine. Also, we are SHM Members just visiting. However, Monday July 3rd, when we walked up for dinner, the restaurant was closed! On normal weeks it is closed on Mondays and Tuesdays and open only 4 hours on Wednesday and Thursday. This makes sense, since the marina is not within 10 miles of any towns.
However, on a 4 day Holiday Weekend the restaurant should have been open. For those staying in their modest 28 room motel and visiting boaters, there was no alternative food venues, available.
They had an impressive fireworks show from up on their 9 hole golf course.
by Thomas H. - Verified user on Jul 04, 2023
The Dockmaster and staff are excellent. Thanks
by Donald K. - Verified user on Jul 02, 2023
Very nice dock hands at the gas dock. Busy marina with a lot of amenities. Beach bar, volleyball, basketball and golf. Pizza was very good at the restaurant. Getting in and out of the marina is a little tricky in larger boats. We hit bottom or side leaving a few minutes after high tide. Hard to judge if not familiar with entrance. If you like a lot of people and boats it’s a nice stop. Everyone was very nice.
by Mitchell P. - Verified user on Jun 27, 2023
We never made it there. engine trouble forced us to put in at Port Annapolis marina for repairs. Still trying to see if we can get a refund.
by William R. - Verified user on Jun 18, 2023
Great time mad the doc master was great the staff was great Dan and Michelle do a great job in a restaurant and a jellyfish told
by Angela C. - Verified user on Jun 12, 2023
Nice facility. The dock was helpful coming in. Everyone was very nice. We booked last minute and the dockmaster was very helpful.
by Bryan C. - Verified user on Jun 11, 2023
Great time. Staff was professional
by Roy H. - Verified user on Jun 11, 2023
The dock hands were great! Helped us in slip and secure our boat. We loved the pier we were on, a great stay, access to everything. Can’t wait to come back.
by Rich M. - Verified user on Jun 05, 2023
Helpful dockboys, clean restrooms, great party scene ay Jellyfish Joel's.
by William D. - Verified user on Jun 02, 2023
I am a big Safe Harbor fan. Stayed one night. Restaurant was not open but got fuel. Looks like Safe Harbor is putting a lot of effort into sprucing the place up. Great location at the top of the bay with a nice tiki bar and beach.
by Mark b. on May 31, 2023
Definitely not the “premium” resort advertised on their website. The good- The beach bar and pool were great. The bands were great. The bad - Our reservation was messed up which caused confusion on arrival. The restaurant service was incredibly slow for bad food. We sat for 20 minutes before getting water and it took an hour to get appetizers. During that time we only got drinks one time. The food was mediocre at best and they ran out of all salad. The bathrooms were beautiful, but why they use the cheapest toilet paper on the planet is a mystery. The men’s toilet seat looks like it came from truck stop. Come on guys! These are cheap and easy fixes! Garbage was piled up outside the dumpster like the pyramids of Giza. Gross…. Probably won’t come back.
by bob g. - Verified user on May 30, 2023
We visit every year, and always are treated so well. Management is on their game, a lot of young people to help do anything needed. I've never been disappointed and will return often.
Thanks for a nice Memorial Day!!
by Joseph A. - Verified user on May 30, 2023
Good bands, good food. Will be back!
by Garry J. - Verified user on May 28, 2023
Great staff. ............................
by Fred I. - Verified user on Oct 31, 2022
Leslie was a wonderful hostess The entire Great Oaks crew is very professional.
by Charles M. - Verified user on Oct 29, 2022
Coming down the bay after a long day from Cape May we decided to stop at Great Oak Landing rather than continuing on to Annapolis. A tricky approach but very doable. Look at your charts and instruments as the channel is narrow and takes a couple of sharp curves. Looking for a restaurant or yacht club? Non here during early part of the week (October). New \"Safe Harbor\" restrooms/showers are beautiful, you will want to take a shower even if it's not a shower day for you! \nDock hands \"red shirts/jackets\" were very friendly guys. Showed us where the gas grills were so we could cook our emergency rations...some of the worlds best hot dogs (Sahlens) from Rochester, NY.\nMarina is pretty tired but stacks of new floating docks waiting for installation seem to indicate Safe Harbor is spending money and better days are ahead. \nWe really dislike the Dockwa impersonal (all on line approach) to contacting and reserving a sleep. We may be old fashioned but it sure takes a lot out of the boating experience to not be able to find a phone number and if you do have a marina employee say that they can't even talk to you about slip availability. I hope that Marina. Com and Dockwa and the like will adapt to be just more friendly and not just efficient.... leaving many of us wondering if we have good cell service or internet connection.
by Steve K. - Verified user on Oct 16, 2022
Very nice,friendly staff will be coming back
Thank you for your review! We are thrilled you had a great visit, please come back again!
by Eric H. - Verified user on Oct 10, 2022
The WIFI internet service is horrible and I found I wasn't the only one with this complaint. The general manager stated this is his #1 complaint and the front desk has flyers at the desk to hand out to anyone who approaches them with this complaint so the Captain may contact the third party provider. The additional problem is you cannot get very good cell service so any communication with the provider is horrible and calls get dropped during troubleshooting. I eventually had to quit trying it was over an hour with their techs and multiple call backs for dropped calls. Nothing we tried was working and I heard this from multiple other Captains when I asked them how their internet service is. Very frustrating.
by James G. - Verified user on Sep 19, 2022
Always a great time! Band during the day at Jellyfish Joels, band at night up on deck. and a restaurant that never disappoints, great service and great food!
by Michael S. - Verified user on Sep 18, 2022
Great time! Good friendly people!
by Brian H. - Verified user on Sep 07, 2022
Friendly and helpful staff. Very well kept Marina.
by John G. - Verified user on Sep 06, 2022
We were there to support the Great Oaks Yacht Club for their duck race, what a great event. After we were able to enjoy the music / bar at Jellyfish Joel's and the restaurant for dinner and drinks long into the evening. Safe Harbor made this a great place for our large group of boats.
The dock master and his entire crew of deck hands could not have been more helpful to our large group of boats. Well done
Thank you for your review! This is Dockmaster Matt's first season, and we are thrilled to let him know he did a wonderful job with the number of transients and guests we experienced this holiday weekend! We hope to see you again! Have a great summer!
by Richard P. - Verified user on Sep 06, 2022
very good marina and staff
by Anonymous - Verified user on Sep 05, 2022
Everything was excellent except the WiFi which was unusable 80% of the time.
by Ned F. - Verified user on Sep 05, 2022
Great food and dock master was right there to help out. Had a lot of fun watching the band TX Ned
Thank you for your review! We hope to see you again soon.
by Lyn L. - Verified user on Aug 28, 2022
The steps leading to the pavilion are loose and dangerous. I tripped on the asphalt edge and fell and was injured. There was a listing on the internet that indicated a hot tub, but had been converted to a bar that was not staffed. The pool lounge chairs were dirty and there were cigarette butts on the path. The music from the band was too loud.
Lyndora, please accept our apologies for your injury. We take member safety and experience very seriously, and will make repair needed to prevent further injuries. While there is no listing or recent history of a hot tub on this website, or at shmarinas.com, our marketing team will certainly research to make any corrections. Our pool furniture is one of the items we will upgrade for the upcoming season, we appreciate the feedback. If you choose to give us another chance to make your stay more enjoyable, it's on us! Please call the office to make arrangements. Thank you.
by Frank B. - Verified user on Aug 21, 2022
Matt and his staff were super! Great marina, nice amenities— we will be back!
by Mark F. - Verified user on Aug 21, 2022
Helpful dock hands, knowledgeable dock master, well maintained grounds. Beautiful picnic area for group cookout.
by John P. - Verified user on Aug 08, 2022
Outstanding marina! Our group had another fantastic weekend visit that included some pool time and docking out in the cove in front of the marina/Jellyfish Joel's. Marina is very well maintained. Thanks again!
by Dana M. - Verified user on Jul 26, 2022
Dock master and dock hands were very friendly and professional.
by Mark N. - Verified user on Jul 25, 2022
Excellent stay, wonderful time. Staff was friendly and helpful.
by Bob K. - Verified user on Jul 25, 2022
Dockmaster was great as were his staff!! Extreme heat conditions did not deter them or their customer service!!
by Tom W. - Verified user on Jul 25, 2022
Tremendous vacation spot! great docks, great food, music and drinks.
Hopefully now that Safe Harbor has purchased it, they can do something about the Phone and internet connections as they are hit or miss. otherwise one of the best on the bay
by Andy G. - Verified user on Jul 25, 2022
The staff was very helpful and knowledgeable.The rest rooms and showers were very nice although the security code was 9 digits a little over the top.
The playground was held together with boat jacks ,Not a good look or very safe.
by Joseph R. - Verified user on Jul 24, 2022
Always a great time here. Again, facilities are clean, Matt was awesome. Wish the Wi-Fi was a llittle better. But that’s nitpicking. Will keep coming back
by Gene L. - Verified user on Jul 19, 2022
The facilities are always nice there. We were happy to be able to enjoy the restaurant and band but our biggest and best surprise this year was the dockhands and dock master. A really helpful and knowledgable group made this stay very pleasant.
by John K. - Verified user on Jul 15, 2022
Chris the dock master was excellent and very helpful during our stay. Facilities; restaurant, pool, showers and Wi-Fi were the best of our trip around upper bay.
by Chris C. - Verified user on Jul 05, 2022
Everyone was very accommodating and helpful. They had dockhands waiting for us as we came in both times. They provided a welcome gift bag. Wonderful stay, thanks so much!!
by Martin M. on Jul 02, 2022
Well it's been great until Safe Harbor took over. Tried via Dockwa to rent a slip on Friday night (July 4th weekend), and it wouldn't let me. Had to back all the way up to Tuesday night then it would go thru. Then messaged via Dockwa to change my res to Wednesday night no problems. I figured I'll come in and depending on the weather I'd ad some nights. No go! I was told I needed to go thru Dockwa so when I tried the cell phone reception is so bad it was impossible. I took the boat out into the basin never even using the slip I rented and spent the night on the anchor. Came in a couple times for ice, no one was at the gas dock. Sign said call so I tried.... again no cell service. Waited 10 min then went back to the boat and accidently sucked up my boat anchor into my jet ski. Swam in pulling my ski to boat ramp and was met by 2 employees which were nice but told me I need to pay $50 per night for my truck and trailer. WTF? I told them I have a slip here they said it didn't matter it's $50 per night. It was only a 12 foot jetski trailer as I took the boat trailer home already. I figured $10 or $20 per night NOT $50. As the ski was broke down at this point I took it home and it was a 2 hour drive round trip but I wasn't paying $50 per night for a jetski trailer. I told the employee that I was coming over to extend my slip rental for more nights. He told me they couldn't help me with that and I had to do it via Dockwa. So again I wasn't getting cell phone service so I couldn't extend my stay so at this point I left and I won't be back. When I was there the marina was at least 60% empty so I didn't understand why It wouldn't originally let me make a reservation for Friday night. You have plenty of room for a cell tower and since making money is your main goal I suggest you contact Verizon and get one especially if you're going to require everyone to make reservations via on line thru Dockwa website. Verizon will pay you A LOT of money to put a tower up and everyone know how bad cell service is there! For the last 5 years I have been coming there renting slips directly at the office and or gas dock. This was the 1st year I was told only Dockwa. I have spent a lot of money up on the deck at the restaurant with my family along with buying T-shirts and other merchandise not to mention all the food and drinks out at Jellyfish Joel's. Disappointed this year as I have heard a lot of people there left felt the same way! Footnote... all the employees were very nice and were just doing their job!
Thank you for your feedback. The Wi-Fi in this local area, and our marina is an ongoing challenge. We have installed landlines for members and guests to make important calls, when connection is weak. We appreciate your kind words about our staff! They work very hard to make our members and guests have an enjoyable stay. I hope you will visit us again, and see why so many enjoy this destination.
by Aaron W. - Verified user on Jul 02, 2022
Clean and beautiful bath facilities! We grilled out, I have never used a grill so nice!
by Frank M. - Verified user on Jun 27, 2022
Dock hands were quick to attend our docking, Jelly Fish Joel’s was great, the food was great in the restaurant, great weekend!
by Dave C. - Verified user on Jun 25, 2022
Nice Marina. Employee’s we’re helpful and polite. 9 hole golf course gave was fun
by Richard D. - Verified user on Jun 22, 2022
Very nice Marina and stay
by William T. - Verified user on Jun 02, 2022
Nice bathrooms very clean and new
by Leo K. - Verified user on May 31, 2022
We stayed here a few years ago and since then it just seemed too busy and understaffed.
Thank you for your review. We apologize for your disappointing visit. Safe Harbor Great Oak Landing staff strive to make your stay enjoyable. On this Memorial Day Holiday weekend, we did experience an unexpected surge in transients, and were caught off guard. Should you decide to give us another chance, please call the office, we'd love to have you back!
by Tim d. - Verified user on May 30, 2022
Been there many times before. Will not be back for a long time. We where on G pier perfect spot to listen to the band. But had some ego boater that was tied up at Jellys. He played his music louder then band and not family appropriate. Pay this much money and had to listen to that all day. No thank you. Came to relax not to hear someone needing his ego stroked. Bar should be able to control offensive music and asked them to keep it down. There where others that respected boaters around them. If I was a full time slip holder I would be leaving. Food went down hill at Jelly’s. Not worth the money.
Thank you for your review. We apologize for your unsatisfactory visit. As with any busy holiday weekend, we try our best to accommodate all visitors. Should you decide to give us another try, we can work to find you a slip that is further from loud music, so you may enjoy your stay. Please call the office, we hope you will visit again.
by Celeste S. - Verified user on May 29, 2022
The stay was fine but if you're going to send a dockhand to help they really need to do something. I got the boat in position, the dockhand grab the lines but never tied them off. She almost wound up in the water. Securing each line is important, starting with one is essential.
Thank you for your review. We strive to provide a positive experience during your visit. We will review dock operations with our crew to be sure they assist with more confidence in the future. Have a great summer!
by Carey P. on Apr 10, 2022
This incident is not a reflection of the core values and mission set forth by our marina to provide exceptional service and positive experience for our members and their guests. Our team has worked tirelessly to change the culture at this marina, and has made great strides in improving the property and the environment. This unfortunate altercation between hired security, Mr. Hudler (who was found not guilty by the district court) and two weekend guests, is not an example of our commitment to our members to provide an enjoyable place to boat. We appreciate all feedback, and happy to address any concerns. If you'd like to speak in person, please contact the marina to set up with the RVP.
by Gary S. - Verified user on Nov 02, 2021
Entry to the marina was pretty narrow. I grounded while entering but got off and made it in okay. Contacted the marina and they had no slip assigned and I was offered the fuel pier which I took. No dockhands were available but a gentleman helped us tie up. He was very helpful. Informed us the restaurant was closed and no fuel was available. Nothing was within walking distance. I tried three power recepticales before I got power. Restrooms/showers were amazing but there was no water when I tried to shower at 7:30AM. All in all the wifi worked and that's about it. It's the end of the season, but don't welcome guests if this is the best you can do.
We appreciate the feedback. The recent storm and unexpected surge left our utilities compromised during your visit. We can do better, and would be happy to offer you a complimentary night during our season in 2022. Please come back again!
by Scott S. - Verified user on Oct 11, 2021
Very happy. Was transit for two nights. Great staff. Very helpful. Restaurant was great. Will be back. Fully recommend
by Allen J. - Verified user on Sep 29, 2021
Staff was very friendly. Restrooms were very well maintained…exceptionally clean. - thank you!
by Dave B. - Verified user on Sep 27, 2021
Great facility and grounds. Plenty of dock help and the food and music at the Landing was very good. I especially liked the pool table, fun.
by Joseph M. - Verified user on Sep 16, 2021
Helpful employees and nice pool. Docks are a little old but really nice beach. Have a 9 hole, basically a par three course but dont rent clubs. Best bathrooms I have seen in a marina ! Will try to get back but not on tuesday as restaurant is closed and nothing is close food wise.
by Nancy P. - Verified user on Sep 12, 2021
Third stay, just as good as the others. Enjoyed the relative quiet after Labor Day! Service still friendly and excellent.
by raymond z. - Verified user on Sep 07, 2021
Staff was excellent,had a great time.will recommend this place
by Robert A. - Verified user on Aug 30, 2021
Docks need work. Internet is non existent. Why advertise if you can’t deliver.
by Eric A. - Verified user on Aug 29, 2021
Very nice, clean bathrooms good dock hand
by Jake K. - Verified user on Aug 23, 2021
Awesome first experience!!
by Lisa F. - Verified user on Aug 17, 2021
Wonderful stay. The Dockmaster awesome. Very friendly and quick to respond along with dock mates when extra help was needed!
by George T. - Verified user on Aug 16, 2021
Marina was good. Getting old but staff was awesome.
Had problems with the power.
Rest rooms were very clean.
Pool was good too.
Restaurant had some issues but overall I would recommend a stay there.
by Michael M. - Verified user on Aug 16, 2021
It was my first but not last visit to Great Oak. My group had a great time there. We rafted up in the creek across from the marina, swam and relaxed before grabbing our slips. We had 3 dogs with us and found the marina very dog friendly. Most of the dogs we saw were under control by their owner's. The bath house was very clean and nice. The Landing restaurant was nice and the food good. Our waiter was very good. The marina staff was very friendly and helpful. When they went by our boat they asked if we had any trash we needed to get rid off. They really made you feel at home. Jelly Joel's Tiki Bar is a must if you have the time. And if you have your golf clubs with you there is a 9 hole executive course to play. All in all Safe Harbor Great Oak Landing is a must destination for a couple days if you are cruising around the Bay...... Fair winds and following seas.....S/V Saba Bound.....
by Kelly S. - Verified user on Aug 15, 2021
We had the best stay. The dock hands and Dock Master were very friendly and helpful. The pool was nice to use and the pool bar was convenient. The main bathrooms and showers at the bath house were very clean. D dock is definitely the place to be. Close walk to the restaurant, pool, and bathrooms. Jellyfish Joel's is a short walk away. We caught the golf cart service and didn't have to walk at all. It was a great weekend with great friends.
by GARY Z. - Verified user on Aug 15, 2021
Dock master and staff were great. Marina still needs upgrades and repairs. But better last year.
by Thomas O. - Verified user on Aug 10, 2021
The pool was in much better condition than during our visit last year. The dock hands were very helpful when assisting me with docking. I did like to see the dock hands cleaning the piers of bird droppings in the morning, keeps the marina looking nice. Good to have the Tiki Bar opened on the pool deck for fresh frozen drinks.
by Robert B. - Verified user on Jul 26, 2021
An amazing place.My family and friends had a wonderful time
by Matthew G. - Verified user on Jul 25, 2021
This was our first trip as transients on our boat. While we have visited in the past we have never stayed overnight. It was a wonderful experience from the start with Deckhand Emma, through to the end. Everyone staff, guests, members were so kind. The beach day was perfect. It was a fantastic experience for a little couples getaway. We look forward to seeing you soon!
by Thomas T. - Verified user on Jul 18, 2021
We had a great time at Great Oak and Jellfish joels this weekend!
Lots of Music (and social distancing) - Dan was a great and friendly host at the restaurant and beach bar. All the dock hands were helpful and accommodating.
Great weather was a big factor! - Will book again.
by Allyson J. - Verified user on Jul 12, 2021
This was our first visit to Fairlee and we will absolutely return!! Josh was hands down the best dock master we have had the pleasure of meeting. He was always friendly, helpful and accommodating. The facilities were the cleanest we’ve seen and the live music was an unexpected treat. We could have sat along the bay beach, watching the boats come and go all week. Thank you Safe Harbor for an excellent stay!
by John T. - Verified user on Jul 11, 2021
Outstanding Stay!! Josh and his team do an amazing job - We’ll be back for sure!
by Charon S. - Verified user on Jul 07, 2021
Love the upgrades that have been done so far! Staff was awesome and very helpful.
by Michael B. - Verified user on Jul 06, 2021
Great marina, we will be back!
by Dwayne H. - Verified user on Jul 05, 2021
Staff was super attentive, Safe Harbor has brought Great Oaks up a notch even tho this was a real nice fun marina before.
by Tony C. - Verified user on Jun 28, 2021
Very pleasant. Lots of features pool, grills, restaurant, and tiki bar.
by Rick F. - Verified user on Jun 25, 2021
Very nice except it took awhile to get someone to give us our slip assignment. No answer on the vhf and transfer to the fuel dock was not answered.
by Rita K. - Verified user on Jun 21, 2021
Beautiful place, friendly staff, great entertainment and wonderful restaurant, The Landing! And golf to boot! What a great place with tons of amenities! Bathhouse was modern and beautiful! Complimentary Shuttle service to the beach- couldn’t ask for more! We’ll be back! Lovely time!
by Jeffrey D. - Verified user on Jun 19, 2021
Everyone was great. Josh the dock master, and the dock hands went above and beyond normal service. He should be recognized and rewarded. Josh is an asset to the marina and us customers. Thank you, can't wait to return.
by Diane K. - Verified user on Jun 14, 2021
We traveled with 4 other boats and had a great stay! All the staff was great, very helpful!! Loved the restaurant and enjoyed the wait staff as well.
by Pat P. - Verified user on Jun 14, 2021
Very good service
Restaurant disappointed. It took 2 hours to get food and they were out of many items
by Thomas V. - Verified user on Jun 14, 2021
Everything was fine up to a point, the assistance backing the the boat into the slip was appreciated. The service at the restaurant was OK, the problem was the 2 hour wait time. The meal was very good, I had the crab cake platter.
I returned to my boat on D dock and the power boat across from me was playing vulgar music so loud that your security personnel had to ask the boat owner at 11 pm that he had to turn it off. Which the owner did.
by Mark P. - Verified user on Jun 08, 2021
We visited Great Oak Landing the first weekend in June as transients. We were traveling with friends who were on their own boat. As usual, Josh the Dockmaster, was so accommodating. He was able to work out our reservations so that our friends and us were docked side by side, We know this can't always be accomplished, but it's nice to know when slips are available Josh goes out of his way to make his customers happy. Had dinner at The Landing Restaurant, and as usual owners Michelle and Dan treat you like old friends, not to mention great service and great food. (Our server Charlie was exceptional). Everything was great! Great Oak Landing is our go to transient marina, for both long holiday weekends, and short over night trips. Mark and Kelly, aboard Summer Rental.
by Kathy C. - Verified user on May 31, 2021
Very clean bath houses ! Nice dock crew!
Thank you for the review and we hope to see you again soon.
by Ronald F. - Verified user on Oct 06, 2020
Very accommodating. First time there. Will return. Would recommend but it seems everyone already knows!
by walter p. - Verified user on Oct 04, 2020
Everyone very nice and courteous. Dinner in restaurant was great and social distancing was observed.
by Mary S. - Verified user on Sep 28, 2020
We were a little disappointed on our stay this time. Our previous stay was so enjoyable and relaxing. This trip there were people in slip #146 that were drinking a lot, very loud, and kept us awake until 1:30 am, even after we asked them to be a little quieter. We tried to call the Manager on Call, but we were not able to get anyone to answer the phone. And we could not find a number for Security to ask them for assistance. I know that Security usually roams the docks, but this excessive noise and disturbance went on for a few hours and we never saw Security to be able to ask them for assistance. While we love coming to Great Oak Landing, and agree that everyone deserves to have a fun time, we were disappointed to have paid almost $80 and not be able to enjoy ourselves and have to explain to our granddaughter how the way these guests were behaving was inappropriate.
by Marshall S. - Verified user on Sep 25, 2020
Josh the dockmaster was great. Facilities are nice. Enjoyed the golf course. It's not elite by any standards but it's still golf. The music at the restaurant was good. And we only hit bottom briefly with our 50 ft sailboat.
by Tyler B. - Verified user on Sep 20, 2020
Staff was amazing everyone was super nice and helpful. Facilities were super clean and nice. Food was delicious. Views were beautiful. I’m not sure if they do fireworks all the time or if we just got lucky but they were awesome. The “free” WiFi was pretty terrible. Had to pay extra to be able to watch videos and even then it was spotty. I don’t mind having to pay extra for high speed but if I pay I want it to work well. Still not a huge deal. Only suggestion I would make for the marina is to put big signs up marking the docks. I’d never been there before so pulling in I didn’t really know where I was going and it wasn’t super clear. I’m not sure if it’s marked and I didn’t see it or not. The dock master did see me coming and pointed me in the right direction which was helpful. I didn’t even have to call. They saw me coming and came over to help tie up. Can’t wait to go back.
by Justin S. - Verified user on Sep 13, 2020
Facilities are nicely maintained and staff is very friendly. We will definitely return!
by Sandra B. - Verified user on Sep 08, 2020
Everybody was so nice and accommodating. Very friendly staff.
by Ray R. - Verified user on Sep 08, 2020
Great place to relax or go wild! Your choice! We like choices!
by Clarence W. - Verified user on Sep 07, 2020
From the dock hands to the cleanliness of the marina.... we loved it and had a wonderful experience.... we will return for sure!
by Paul L. - Verified user on Aug 24, 2020
Always a great time and plenty of excitement and atmosphere all around. Weekend bands are entertaining and Jelly Fish Joel’s is always a favorite destination. There is a lack of phone service that can’t be helped, but it is made worse by the issues they are having with the WiFi. If you need to stay connected, be aware, if connection is no big deal then this is a top destination!
by Francis S. - Verified user on Aug 24, 2020
Let me start out by saying I never took my boat to a marina. I have a 23 foot fishing boat with a small cuddy cabin. My friends are always going to different marinas and talked us in to trying it out. The marine is very nice and clean with nice amenities. When we arrived the the water was down in the whole facility and was not restored till late night so we were not able to clean up before dinner. The bathrooms in the restaurant could not be flushed which was gross. Ordered food in the restaurant that took over a hour to get a few subs. Bar had no clean glasses because water was off. Could not get any juice or soda that used water as a mix. So beer or wine. Not a great experience for our first time.
by Charles L. - Verified user on Aug 22, 2020
dredging needed at mouth of creek. Can only enter at higher tides. Bathrooms are a long walk from the piers. Clean. Water system pumps brown water and the restaurant bathrooms did not work because the water system was overwhelmed. Food at the restaurant, marginal at best. When busy, service is poor. Band was great. Diesel pump broke, had to move to different pump.
by Ernest R. - Verified user on Aug 19, 2020
The restaurant and Jellyfish Joel's are not open Mon-Thursday which is understandable. Property is well maintained to include the restrooms. New pool side furniture was attractive and comfortable. Staff was wonderful as always.
by J. M. - Verified user on Aug 19, 2020
We visited during the week. First the good: The location is terrific. The bathhouse was clean. Resident boaters were very friendly.
The bad: The staff were present on the grounds — I know because I saw teenage dockhands zipping around on golf carts occasionally. I can’t saw I ever saw one of them doing what I would call a “job.” Communication with the marina staff could be called “difficult” at best. Although they knew when to expect us, the marina could not be raised on the radio to provide a slip assignment or guidance on where to go. The piers are not well marked from the water, and when we did get someone on the phone, the communication skills still left a lot to be desired. Once we got to a slip, we only ever saw the mostly teenage staff at a distance, goofing off. We did see a pump-out cart drive past once, and that appeared to be driven by an adult. The office was closed and locked (with an “open” sign lit, and the fuel dock was left unmanned. The ice freezers were padlocked. Other boaters requested our help getting in and tied up, which is fine, as we are always happy to help, but they have dock hands... somewhere. The piers themselves are not well maintained; a few soft boards, a lot of raised nails, and leaking faucets. Immediately adjacent to the office was the marina’s runabout, which was left poorly tied, and which I found wedged under the stringers of the dock at high tide, taking on water. I freed the boat to save it from sinking, but could not find anyone to whom I could report the incident. Boaters came into the fuel dock and left, unable to get anyone to answer the radio or phone to provide assistance.
The contrast: We came to this marina exactly a year ago and had a vastly different experience. Last year the radio was attended, the dockhands were present, and extremely helpful, the office was open, ice was available, the fuel dock was manned, and hands did dock-walks checking on vessels and pier conditions. What a difference a year makes! I don’t know if the management changed, but I can’t stress how disappointed I was by our visit.
by CINDY T. - Verified user on Aug 02, 2020
Apparently no one there knows how to answer and communicate by radio this year. Multiple boats in our group had issues getting a response for slip assignment and multiple boats recd slips with boats already in them. Staff needs to get it together. Also, we were kicked out of the pool by securiity at 8pm Friday night, yet there was zero seating to watch the band. It was just the 2 of us having a quiet conversation. And PLEASE stop with the light sensors in the shower. Who wants to shower in the dark? Luckily our group made the trip enjoyable. Y'all need to work on the details though.
by James F. - Verified user on Jul 29, 2020
Beach on bay had lounges and ample shade. No jelly fish! Par 3 golf course was fun, bath house clean and modern, pool area nice. Good Dinghy Creek.
by Scott S. - Verified user on Jul 27, 2020
Had to walk out to the golf course to get cell service so we could find out there was no Uber or Cabs available. Lucky for us a nice gentleman from the marina gave us a ride into town where we had booked a room for the night.
by Nadia A. - Verified user on Jul 20, 2020
1.The bathhouse was spotless. Keep it up !
2.There is shuttle service to take you out to “Jellyfish Joel’s” the beach bar. Live music is always a + !
3. The area is beautiful. Tons, I mean tons, of boats anchored right off the marina.
1.There was none to help dock and welcome us upon arrival. No info regarding internet password, bathroom codes, general directions was given, neither in person nor through email. Had to rely on folks at the dock for info.
2. The internet sucks. And the cell service is poor. If you are looking to “disconnect from the world” you will be fine.
3.The restaurant’s food is good. But it’s far from a fine dinning experience despite the average prices for entrees.
4. The pool is VERY small and packed most of the day. You’re better off at the beach for a swim. Just make sure to arrive early to grab chairs and a spot under the umbrellas.
by Joseph D. - Verified user on Jul 16, 2020
Nice quiet weekday. Dock hands were great.
I highly recommend adding a narrative, photos and even a video clip on getting into and out of Fairlee Creek. I believe you would get a lot more visitors if you take the fear out of getting in.
by Nancy B. - Verified user on Jul 12, 2020
The dock staff did not assist with docking.
The electricity on the dock was not grounded, we had an alarm going on our boat and had to move to another slip to get good electric contact. We tried five different plugs that had problems.
Piers are in need of upgrading.
Bath house is lovely.
Pool furniture needs replacing.
We are looking forward to returning after Safe Harbor makes some improvements which should be great! Looking forward to it.
by Kris O. - Verified user on Jul 11, 2020
Great facilities, great food and service at the bar/restaurant, and great ,music each night of the weekend.
We will definitely be back!
by Chris T. - Verified user on Jul 06, 2020
Not wellOrganized . Also No One answered the radio so I can see what slip I’m supposed to go into had to pull up to the gas dock and that took 15 minutes to figure it out.
by Anonymous - Verified user on Jul 05, 2020
Friendly staff beautiful marina and reasonably priced.
by Jim F. - Verified user on Jul 02, 2020
Peaceful and relaxing, the calm before the holiday weekend craziness. The bath house was very clean and well maintained. The staff was helpful and friendly
by Kirk Y. - Verified user on Jun 28, 2020
Stayed Fri & Sat nites. A lot of housekeeping underway as it’s under new ownership. Very good restaurant despite the Covid- curse. Piano Ted was live Saturday nite & great. We’ll be returning for sure.
by Frank F. - Verified user on Jun 14, 2020
First time getting a slip - so nice decided to stay a second night. The bath houses are a 10 out of 10. Be sure to bring a water filter for your boat hook up - the water stains from rust.
by Larry H. - Verified user on Jun 08, 2020
Well maintained slips, clean facilities, very responsive staff, and super friendly slip neighbors. No downsides to Great Oak Landing. Looking forward to when Jellyfish Joel's and the peninsula with live music can open again!
by Harold G. - Verified user on Jun 08, 2020
Nice visit (our fourth). They seem to be handling the Covid crisis as well as possible. Restaurant was open and serving outside. Pool was unfortunately closed. Only complaint is that there has been some shoaling at the entrance to the alley that leads to the fuel dock which we bumped (5 ft. draft) which should either be marked or preferably dredged. We'll be back in the future.
by James F. - Verified user on Aug 05, 2019
The inlet to the creek is very treacherous for a large vessel. Avoid an outbound tide if possible.
by James B. - Verified user on Sep 03, 2018
Beautiful marina, helpful staff, great bands
by Thomas T. - Verified user on Jul 30, 2018
Very pleasant- nice dockage. Pool small but nice. Dock staff helpful and friendly. Be ready for potentially high current at entrance turn when tide is running ~ up to 3-4 kts. at the elbow. Be ready to maneuver.
by Alan C. - Verified user on Aug 06, 2017
Great dock staff and helpful slip neighbors. WiFi didn't really work. But restaurant is very good, Little store decent, gym so-so and v nice pool area. Pretty area to bike if you have one. The creek is also one of the few places we'd actually swim in on the Bay.
by Chris R. on May 28, 2014
Overall it was a nice 2 days and we would go back. Although according to my wife we don't need to make it a regular thing. We are extremely adaptable and change paths pretty quickly. This appears to be important at this marina. From the reservation, dock assignment, restaurant, pet policy and kids club be prepared for differing information from the employees. In summary, I would recommend this place but be prepared for some disorganization and do not rely on anyone other than yourselves and you will be fine!