by Duncan P. - Verified user on Nov 20, 2023
Cash was so helpful when we arrived at 4:45 pm. She grabbed our lines and helped us fuel. So appreciative of her help and friendly demeanor. This was a great stop in the ICW. You can walk to dinner at Dano’s and the pelicans and dolphins give you a show at sunset!
by S L. - Verified user on Jun 03, 2023
Management is borderline hostile to the boaters. Docks are deteriorating with minimal repairs
by James T. - Verified user on Jun 01, 2023
Docks are falling apart, the power and water are intermittent, and they went through 3 sets of employees in the 2 months I was there. There are a list of other issues that I only heard about, the bottom line is that of the employees, patrons, contractors, neighbors and a few random strangers that had heard of the place, none of them had anything good to say about the ownership.
I would strongly suggest avoiding this establishment until it's under new owners.
by Chris K. - Verified user on May 30, 2023
Worse Marina. We have lived and traveled on our boat for 4 years. Never have we seen a place so poorly operated. If a boater had a positive experience, the person who provided good service has been fired or quit. No one stays.
DO NOT trust the fuel or diesel. Water gets in the tanks from every rain. Pump out is at the fuel dock and they don't know how to use it ($20 per pump out and the price will change often). Who knows what the rates are. Everyone is quoted a different rate, and will change it on you. I paid $16.50 a ft, but it's been quoted up to $35 a ft. Staff will never help grab lines, they will ask other boats to help tie off lines. They have been told its a liability. (Should be their job) The docks are in extremely poor shape, replacing only what the fire marshal requires. Constant litigation, code violations, and suits with the city. Unsafe walkways, docks falling apart, missing and weak pilings. Power issues all over, inconsistent depth, some as low as 3 feet. I've seen multiple boats on the bottom. Laundry machines are rusted, small, and gross. Charging a liveaboard fee for zero amenities. (Which is always changing, I paid $200) Can not receive mail or packages, no wifi, no security, no maintainance, require the liveaboard guests to clean the bathrooms, and they refuse to buy paper towels and cleaning supplies. They will scream at staff, guests, and micromanage. Even in front of other boaters. Try to avoid at all cost. They do not understand how to bill and use their system, multiple complaints weekly about overcharging and multiple charges. We were charged 3x in 1 month. Others are charged again after leaving. We were told they are no longer taking boats over 20 years old, and you can't sell your boat in the marina. They unplugged our boat for "maintance" (Not using a licensed electrician, but a fellow boater) popping all my breakers. Saw a boat sink, and they just walked by, offering no help and not calling the boat owner for 2 days. There are many other marinas with great fuel, friendly staff, and beautiful amenities close by. Just go elsewhere.
by silva s. - Verified user on May 13, 2023
Wish the bathrooms had AC but otherwise a good stay!
by S J. - Verified user on May 11, 2023
Always a warm pleasant stay. Helpful dock hands. Clean restrooms. And an abundance of playful dolphins in the bay.
by Jeffrey L. - Verified user on May 02, 2023
Staff was friendly . Stayed a little late so could fuel.
by Eric L. - Verified user on May 01, 2023
Management changed...went from good to bad quickly. I wouldn't recommend it except for short stays or fuel.
by Kayla C. on Apr 20, 2023
Stay far away from this place even if for a night. Do not give this hateful and demented owner a dime of your money, trust me. We’ve been here since November and the owner seems to come up with a different, absolutely absurd new rule every day. Anywhere from trying to charge $40 for pump out, $20/day for displaying LED Christmas lights on boats, no liveaboards with kids (according to him there is no such thing as homeschooling), no bottom cleaning, no boats under 40’, no boats older than 10 years (which clears out the entire marina). It just goes on and on. All of the intelligent and hardworking people that had been working there he’s fired or they quit for mental health reasons because he treats everyone like crap here. Including family. And if you want clean bathrooms, don’t come here after April 4th since all cleaning will now be up to boaters even though they pay a liveaboard fee. Docks are falling in, pilings are weak or missing, tripping hazards are everywhere. And good luck getting help with your lines coming in or leaving. You’re on your own. We have been in touch with the city code enforcement who is once again asking them to come into compliance.
by Stephen O. on Apr 17, 2023
This is a marina you only want to stay a few nights minimum. Docks are in terrible shape. The city code enforcement are constantly at odds with the owners of this marina due to the number of code violations.
We stayed a few months and it is true what many of the other reviewers have already stated the owner is very difficult to deal with and constantly changing the rules.
owner will charge you for putting your dingy in the water , pump out is $40 at the fuel dock for everyone regardless of if you are staying in the marina and is not part of the dockage fee.
No parcel delivery are allowed .
staff turn over is very high. The owner either fires them or they leave quickly and get jobs at other marinas. This resulted in us being over charged a number of times and then having to try and get refunds back.
The marina is convenient for the local stores and an ACE Hardware. The channel is starting to fill in with silt so if your draft is over 6 foot you might need to think twice about getting a slip further into the marina. We grounded twice getting out with our 6.5 foot draft.
by james T. - Verified user on Mar 15, 2023
My personal experience was great. I hit there just after 5 on Sunday. Melissa stayed when she could have gone home and helped me dock. Then another staff member, Gavin came by the next day to check if I needed anything. Cool guy. I’d go back.
by Doug E. - Verified user on Feb 12, 2023
IT was just ok, Lucy was great, but the docks are not in great shape
Walking distance to a good
restaurant, One Cool place!!
by NANCY F. - Verified user on Jan 31, 2023
We were a bit hesitant to book TELEMAR Bay Marina due to the low ratings on Active Captain, Waterway Guide… but it was a convenient location as we have family nearby and we needed a slip for 2 months. We had seen some recent Facebook comments regarding new management so we decided to give it a try. This marina no longer deserves the low ratings that it has previously received! Drew, Enno, and Nichole at Telemar were extremely accommodating and made our stay truly enjoyable. The Marina is located within walking distance to Publix, ACE Hardware , restaurants, parks, any really anything you might need. The beach is a short bike ride away. We will definitely be coming back to Telemar!
by Belinda B. - Verified user on Jan 03, 2023
So much improvement! NO and Enno were great dock hands. It was a pleasure to stay there this time.
by Josée R. - Verified user on Dec 22, 2022
Pump out must be included in slip.
by Bill O. - Verified user on Dec 08, 2022
Fantastic location and the service is top shelf. Enno the Dock Master goes out of his way to help with whatever you need. Great experience!!\n
by John p. - Verified user on Nov 26, 2022
Friendly professional staff
by Steve N. - Verified user on Nov 22, 2022
Nice people, docks a little tired but a great place to wait out the weather. Walked to Publix and the Too Cool Cafe was great!
by Skip W. - Verified user on Nov 12, 2022
We stayed during Hurricane Nicole \nThis was a very protected marina \nA nice walk to the beach and a Publix close by
by Benjamin H. - Verified user on Oct 12, 2022
A complete disgrace and disrespect for Our American Flag\nVery dirty accommodations, rude employees and a small lil man that likes to hide behind his camera watching your every move after hours because you asked them to take down a torn, knotted American Flag they still have flying on the Flag pole. I offered to take it down myself and was told it was none of my business. The next two days we were harassed for letting our service dog play fetch in the empty parking lot after hours. Never again\n\nGOD BLESS AMERICA \n
by Kirk C. - Verified user on Sep 27, 2022
The marina was good. Docks are sturdy, just not enough cleats for the boats that should fit on the T-heads. There was only one employee on site when we showed up, and with the wind blowing around 15-20 mph, really needed more hands to get us tied up efficiently.
Restroom AC was broken, so it was just a fan.
When we left, no one had shown up at the office (around 9:00 AM on a Tuesday). Not sure what's going on with that.
With all that was not quite right, I'd still come back. It's a nice place to stay when in the Melbourne area.
by Anonymous on Apr 18, 2021
This is the rudest Marina. We are actively seeking a wet slip for our 36ft sailboat and were amazed on a gorgeous Sunday morning the most hateful employee was working the desk. We also spoke to several current boaters who said they were leaving due to bad management and bad attitudes. Boaters are typically happy excited to be on the water. This Marina staff acts like they are doing you a favor. My advice go somewhere else!
Thank you for taking the time to review the marina. We are disappointed to hear that you had such a negative experience. As of April 2022, the property is under new management, so we invite you to return and give Telemar Bay Marina another chance. We are sure that you will not be disappointed!