James Creek Marina

I’m extremely disappointed with my experience at James Creek Marina. I paid for parking online using the QR code on their sign, which clearly stated parking was valid for 24 hours. When I returned, the parking attendant insisted I pay again, claiming there’s “no re-entry” — something that was NOT mentioned on the sign or the payment website. When I called their office for help, I was put on hold for 30 minutes. When I called back, the staff was rude and unprofessional, and even claimed to be the “general manager,” which I find hard to believe given how disrespectfully I was treated. My mother also called to clarify the situation and was spoken to rudely, talked over, and then hung up on as well. This is unacceptable and terrible customer service. I will be making sure my apartment community and the nearby military base are aware so residents and visitors know NOT to park here. I do not recommend this place to anyone visiting the area — be warned.