by Susan L. - Verified user on Nov 04, 2023
I have been a longtime member at this marina. 40+ years. There have been many improvements over the past few years that have made this very welcoming to many boaters.
by Lucas M. - Verified user on Nov 01, 2023
Everything was easy, reserving the slip, checking in, dock hands helped on arrival. The facilities are clean and well maintained. Checking out was simple. Fuel dock staff were attentive and friendly.
by Craig E. - Verified user on Oct 14, 2023
Best marina in the region
by Stephen S. - Verified user on Oct 09, 2023
Good people to do business with.
A wee bit expensive.
by Alan P. - Verified user on Sep 18, 2023
We have been storing over the winters our boat at NEB for years with terrific satisfaction. We had a celebration of life party for my mother in law at the Gulf Stream, so decided to use a slip for a few days. Absolutely wonderful. After the party we were chilling at the wonderful pool and some friends and relatives gathered under the tentsfor libations and grilling. Cannot overemphasize the quality of the redo there. Thank you so much for a great stay.
Another great stay. Arrived shortly before Storm Lee was due. Dock aster incredibly accommodating. All staff quite helpful, always smiling and friendly.
by Emory Z. on Sep 11, 2023
Can always count on NEB Portsmouth to get our work done with high quality and on time!! Their technicians really know their business! Thanks NEB
by Ron D. - Verified user on Sep 05, 2023
Dock hand was immediately available for docking assignment and assistance. Nice amenities clean and neat. Easy reservations via Dockwa.
by Lynch J. - Verified user on Aug 25, 2023
Great staff and lots of fun
by Peter G. - Verified user on Aug 24, 2023
Friendly staff, very protected harbor, good amenities
by Robert M. - Verified user on Aug 19, 2023
by Steve H. - Verified user on Aug 15, 2023
Stayed here for the Safe Harbor Race Weekend event held at this marina. Beautiful marina. The dock hands were right there to help me dock the boat as I arrived solo. The staff was great, the pool refreshing, the point where the event was held was spacious and beautiful.
by gary b. - Verified user on Aug 15, 2023
by James P. - Verified user on Aug 13, 2023
Beautiful facilities and great social events.
by Joe B. - Verified user on Aug 12, 2023
Dock hands were very helpful getting is into the slip! Grounds and facilities are will kept! Thank you!!
by Andy F. on Aug 09, 2023
Great staff, very clean and well maintained. The grounds make it feel like a five-star resort! Highly recommended and we can’t wait to go back. We always enjoy our stay. This marina sets the benchmark for how other marinas should operate. 10+
by Alex M. - Verified user on Aug 04, 2023
5 star all the way, this marina and shipyard have it together!
highly recommended! Nice pool and restaurant on the property. Thanks for the nice stay.
by Richard F. - Verified user on Jul 30, 2023
Been at this marina location for over 40 years. Great location
by Steven A. on Jul 26, 2023
This marina is a hidden gem. The staff was great, the marina and amenities were first class. The property was immaculate, so clean and well manicured lawns and landscaping. Already planned the next trip back.
by Ryan P. - Verified user on Jul 26, 2023
Great place, staff was very friendly and accommodating. The amenities were fantastic. We had so much needed items shipped there the week before our stay and they were waiting for us upon our arrival. Beautiful pool, great restaurant, beautiful landscaping. This is a working marina, but so clean and picked up. My hats off to the staff, you can tell they take pride in there work. We had a rig inspection but all the work going on around us was top notch. Thanks for a wonderful stay.
by Michael S. - Verified user on Jul 23, 2023
Great amenities, friendly people, good restaraunt with great service.
by Kathy H. - Verified user on Jul 23, 2023
We had a great stay. Loved the pool and patio areas.
Staff was friendly and helpful.
Would recommend this marina.
by David J L. - Verified user on Jul 21, 2023
by Taressa B. - Verified user on Jul 07, 2023
The whole crew at safe harbor NEB were very friendly and helpful, we had a great stay and will be back soon.
Another fantastic weekend here at NEB . Great staff, awesome amenities, very clean and friendly. Will be back again soon.
by Jeremy S. on Jun 02, 2023
New England Safe Harbor was awesome. Great crew, super helpful and nice, good marine store on site and great restaurant and facilities.
by Isidro V. on Nov 28, 2022
The marina is tight for maneuvering, but their storage facilities are world class. If all you need is to dock your boat or haul it out of the water for winter storage, this is your place.
But my experience with servicing the boat at NEB is disastrous.
I start the story in 2016 when I had the boat docked there. I noticed that my diesel engine was fuming a bit of white smoke. The opinion of knowledgeable friends (I am not a good mechanic) was that some adjustment needed to be done to the fuel injectors. They all agreed that shouldn’t be a major work.
I asked NEB to fix it. Next thing I know is they send me an invoice for around $4,000. I thought that this was completely outrageous as they never gave me a warning or an indication of the possible extent of their work. But most incredibly, the engine was NO LONGER WORKING. So they wanted me to pay $4,000 for the privilege of breaking it and making things worse. I repeat: Please note that the engine was working just fine before they started fiddling (besides the slight white smoke). They finally returned it basically to the same situation as it was before and tried to charge me another $3,000.- I of course refused to pay making them note that a new engine is around $15,000 and it would have been absurd for me to be interested in a $7,000 repair job. They finally relented and waived the second invoice (but I had to pay the initial $4,000).
Time went by and I relented on my commitment to never use them again. This time around I had an issue with the barrier coat and the paint was not adhering too well to it. So I asked for a quote to have the bottom thoroughly sanded and re painted. They quoted $3,680 or 32 hours of work at $115. I thought that it was very expensive, but at least I thought that I was going to get a quality job. They completed the job and I paid what they asked which ended up being 31 hours of labor. I was coming and going from the boat frequently these days so I could see how many hours they actually worked and I can certify that was less than half of what they claimed. But, to avoid conflict, I paid under the impression that at least they had done what we had agreed upon: address the issue with the paint not adhering to the barrier coat.
This story happened in late August ‘22. At the end of the season (late October) I hauled the boat out of the water and after a few weeks, the paint started to peel exactly in the same way that it had before. I asked them to address the issue and they refused (at least by the time being) claiming that this was an issue with the barrier coat!!! (exactly the issue that I had asked them to fix)
As an additional illustration of their practices: While they were doing the paint job, we needed to change the prop shaft seal. I asked a quote from them and was told that they would require 12 hours of work to do that job. I ended up doing it with a different person that took a total of 45’. Would I have gone along, they would have charged me 11 hours and 15’ in excess…
I was lucky that time but if you are like me, not knowledgeable enough about mechanics and technical issues, and you assume that you are going to receive good and honest advice from people that claim to be a serious company, be aware: Safe Harbor NEB is not.
Good morning summer.snow.3957
We appreciated your feedback and were very glad to have worked with you to resolve the complaints you stated in your review. We hope you and your family have a wonderful holiday season.
All the best,
Safe Harbor New England Boatworks
by Arden B. - Verified user on Aug 19, 2022
Great marina! All employees were extremely friendly and always offering to help out. Nice to have a pool and several bathrooms with showers as well as laundry. Great place for getting parts shipped with the storeroom as well as an Amazon locker right in the parking lot. Nice to have a restaurant on site and grills, tables/chairs and fire pits for grilling out.
by Steven D. on Aug 09, 2022
Great Staff, great facilities and amenities! Bar and restaurant were great as well.
by Jeff G. - Verified user on Aug 08, 2022
Spent an enjoyable weekend. Dock staff was very helpful in the wind conditions. Solid restaurant on site.
by Daren A. - Verified user on Jul 07, 2022
This is a fantastic marina, full service in every respect. Pool and bathroom facilities are excellent and the entire property is very neat, clean, and well maintained. The marina is 100% protected from all directions. This is the perfect place to pull in for protection from weather or to recharge for a few days. The only negative, which is no fault of the marina, is it’s location. There is no town and no other points of interest within walking distance. There entire area is very industrial, with abandoned tank farms and very large, working boat yards. All in all, great marina, not much to do off the boat.
by Richard B. on Jun 14, 2022
First class marina with very accommodating amenities including firepits, tented eating areas beside grills, a new pool and patio. Easy access to fuel, pump out and water. Make a reservation at the on-property restaurant for lunch and dinner. Take out too.
by Ann h. - Verified user on Aug 24, 2021
Super marina. Clean, professional, great amenities.
by Richard R. - Verified user on Aug 22, 2021
Great service. Many dock staff to assist in your arrival. Professional communication on entry to the marina. Great facilities, restaurant, pool, showers, rest rooms. Excellent repair service. Highly recommend the marina.
by mark f. - Verified user on Aug 17, 2021
Great swimming pool
by William M. - Verified user on Aug 02, 2021
Dock hands and fuel/pump-out dock hands were great !
Nice clean rest rooms and showers.
WiFi weak on docks.
by Stephen D. - Verified user on May 23, 2021
Great team. Let me come in early for some Maintence.
by Dave B. on May 17, 2021
Always super friendly staff, great service, very clean/updated facility. I got a short haul (for a survey) during the busy time of the season (beginning of the boat season). They did everything they could to ensure I was able to get hauled on the date of my survey (I'm selling my boat), and were also able to accommodate my boat at the marina during the inspection. Thanks so much! -Dave, MV SummerCamp
by David M. - Verified user on Sep 28, 2020
Great staff, very helpful dockhands, great location to major and very knowledgeable experts, such as Cay Electronics, Ocean Options, and S&S Fabric.
by Kathleen M. - Verified user on Aug 07, 2020
I came in with boat maintenance issues and Jeff Cook and team jumped on this and helped me get the repairs done in a short amount of time. Time is the issue these days because most yards are weeks out on projects. Samantha in the front office is awesome and will get in and set up perfectly. I know there has been some criticism of this yard by others but that was not my experience at all. In fact, just the opposite. S/V My Grace.
by Peter D. - Verified user on Jul 24, 2020
Very clean and friendly staff.
by Peter c. - Verified user on Jun 30, 2020
Nice facility, very clean. Well protected basin.
by Richard F. - Verified user on Aug 26, 2019
Floating docks and well run and very protected marina 8 miles north of Newport ($20 uber ride) with very good lunch and dinner restaurant on premises and ok bathroom/showers/laundry and small worn pool. Safe Harbor just took over and is in the process of upgrading this location. Full service staff on hand where they build and extensively repair boats so this is the place to go if you want a consultation and a quote on some work. Very tight maneuvering in the marina. There are lots of people on their boats although the place is very quiet at night. There is nothing in the surrounding area of Portsmouth.
Thank you for the four stars! Your visit was during the first stage of our property refresh and we are excited for everyone to see the results for the 2020 season. We hope you will come back and stay with us again.
by Jim T. - Verified user on Aug 01, 2019
We stayed at New England Boatworks for three nights. We all enjoyed the marina the pool the ship store and the restaurant is on site. We hope to return soon.
It’s also a very sheltered and protected Harbor. Very good power and water available.
Thank you for the five stars! We are proud of the progress we are making to improve our facility for the 2020 season and you will come back and stay with us again.