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by Tom H. - Verified user on Dec 11, 2024
Update: 3 to 5 stars! I received a call from the owner shortly after this and he sincerely apologized for the way I felt I was treated and acknowledged it was unacceptable. He appreciated my feedback, good or bad, and assured us that is that is how he keeps his team and his business in better shape. This is why I will keep coming back.
This was our third visit to St Michael's Marina. Booking, Docking, check-in, seemless as always. But they only get 3 stars this time. Went to take a hot shower and the water took 5 minutes to go from cold to luke warm. Then another 5 to get to 'warm enough'. More frustrating than that was I told the dock master about it and he barely even looked up and said, "ok, thanks", and went back to doing what ever it was that was more important. We expected more, like maybe “oh, sorry about that. I'll get right on it so no one else is inconvenienced like you were, sir." Guess not.
by AJ S. - Verified user on Nov 13, 2024
Gorgeous marina! We love the town. Very quaint, lots to do all within walking distance. We arrived during winter hours and Mike was super accommodating. Very hospitable. We had a great stay and walked away with a token photo of our boat. Thank you so much Mike. See you next year!
by James Y. - Verified user on Nov 05, 2024
Great dock staff but pump-out was closed for the season.
by Kevin K. - Verified user on Oct 27, 2024
Awesome place. Dock hands are always big help. Looking fed to coming back
by Kent V. - Verified user on Oct 25, 2024
Well kept Marina and walking distance to town. Have fuel and pump out at your slip- very nice
by Mark G. - Verified user on Oct 24, 2024
Great location, excellent dock hands and the only possible downside was the band in the adjacent outdoor tiki bar. Thankfully they wrapped up before dark.
by Henry L. - Verified user on Oct 21, 2024
Well managed, great facility, friendly staff.
by Kerry T. - Verified user on Oct 20, 2024
Was a wonderful weekend in St. Michaels. Thanks especially to the dockhands that are supremely helpful!
by Arthur w. - Verified user on Oct 19, 2024
Always a 5. Great marina. Great staff. Love the drone photos of our boat on every visit Town is a very charming spot
by Parke L. - Verified user on Oct 13, 2024
The dockhands were excellent when we were coming in and our slip worked well. We were by the bar and restaurants so it was noisy. However, the men’s head was not clean and needed attention. Furthermore, we needed a pump out in the morning but there was a large power vessel docked at the fuel dock making the pump out inaccessible. Finally, the marina was out of ice by late afternoon, which was unfortunate for our dark and stormy’s.
by Bruce O. - Verified user on Oct 13, 2024
Great staff. Super friendly and helpful dock hands but one of the men's comodes was backed up all day Saturday. Several slip holders mentioned it to staff (I told two staff about it). Finally cleared and cleaned Sunday morning. Disappointing for what is otherwise, a wonderful Marina.
by Jodi S. - Verified user on Oct 13, 2024
Excellent dock hands, nice bathrooms, fun atmosphere from adjacent restaurant.
by Douglas F. - Verified user on Oct 13, 2024
Wonderful marina and town!
by Marion C. - Verified user on Oct 12, 2024
Great Marina and location! Short walk to awesome maritime museum
by Samantha V. - Verified user on Oct 07, 2024
Best dockhands and dock master I’ve bet encountered. Few things I wasn’t that happy about: extremely close to restaurant guests so it was a bit awkward relaxing on the boat and everyone’s watching us…wish there were drinks or at least water we’re for sale at the check-in area so we didn’t have to walk all the way to the grocery store or wait for the restaurant to sell open container drinks…bath shower waters were hotter…dog poop bags in case we run out…and don’t cut grass when boats are docked at the spot (had grass all over our boat and our belongings Sunday morning). Also wish there was instructions given prior to our trip on what to do before coming in, but luckily I reached out and asked.
Overall, great marina team. Place is super convenient and within walking distance to everything. Super friendly staff. Seems like everyone was happy to be there. Love that I can use an app to communicate. Super sweet they gave us a commemorative photo. Love that you can pump gas at your slip. First time here and it’s not going to be our last.
by Terri & Jack M. - Verified user on Oct 07, 2024
What a nice location. Awesome dockhands, great store, friendly staff, fantastic location to walk into town. Great restaurants and bars very close. You can’t beat St Michael’s Marina when visiting St. Michaels.
by Lynn C. - Verified user on Oct 01, 2024
Good docking assistance, convenient town with excellent restaurants, Would be a 5 if had floating docks.
by Kirk D. - Verified user on Sep 24, 2024
Tranquil and handsome setting. Lots to see ashore. Good restaurants. The staff is outstanding! Very welcoming, pleasant and helpful. Looking forward to visiting again in the future.
by Glenn G. - Verified user on Sep 19, 2024
The Team at SMM are absolutely outstanding.
The friendliness and professionalism right from the first phone call until we departed the dock after our stay was great.
One of the best on the East Coast.
by Patrick C. - Verified user on Sep 12, 2024
Chris was very helpful on our recent visit to St Michael’s Marina!
Marina Response:
Thank you Patrick! Chris is the best! We look forward to your next visit!
by John L. - Verified user on Sep 08, 2024
Entire crew and Joe were absolutely excellent. Lots of friendly people and a great place to visit.
Marina Response:
John! Thank you for the review, we’d love to see you again soon!
by John S. - Verified user on Sep 08, 2024
Great dockhands upon arrival and at the fuel dock
Marina Response:
Thank you John, we are delighted you enjoyed the marina
by Halwyn L. - Verified user on Sep 07, 2024
Always a great experience staying at the town dock. Mike and the rest of crew go out of their way to make your stay a pleasurable one.
Marina Response:
We are delighted you enjoyed your stay Halwyn, see you next time!
by Harold S. - Verified user on Sep 05, 2024
Convenient location, great staff, laundry was down due to flooding so used loaner to go to laundromat.
Marina Response:
Much apologies for the inconvenience Harold, but we are glad we were able to make something work! Thank you for the review! We look forward to your next visit
by David P. - Verified user on Sep 04, 2024
Great dock crew at the marina. Everything was nice
Marina Response:
Thank you David!!
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