by Allen E. - Verified user on Sep 22, 2023
Kudos to Matt and his team for their exceptional resourcefulness during the storm. While every other marina declined us and Charlestown was at capacity, Matt ingeniously rearranged several boats to accommodate us.
Charlestown Marina stands out as exceptionally well-managed, featuring excellent docking facilities in a prime yet tranquil location. While not situated amidst tourist hotspots, it's conveniently accessible via a short bike or Uber ride. We relished the serene, aesthetically pleasing, and secure environment. We fully intend to return and wouldn't hesitate to endorse this marina to fellow boaters.
Thank you, Allen. We are happy to help in any way that we can and are glad you were able to stay safe here during the storm. We look forward to your return. We greatly appreciate your review and recognition of our staff. Safe travels!
by Jonathan F. - Verified user on Sep 03, 2023
Clean well done facility with nice harbor walking areas and local destinations.
Hi Jonathan! Thank you for your review, we appreciate you taking the time to share your experience. It is great to hear you enjoyed the surrounding area during your visit. Please stay with us again soon! Best, your crew at Charlestown Marina
by Lynn C. - Verified user on Aug 19, 2023
Quietest urban marina I have experienced. Excellent facility, well maintained. Prompt, helpful service. Great location for walking. Found wonderful tastes and flavors at DOVETAIL. Best dish at our table was spaghetti with lobster.
Thank you, Lynn! We appreciate you choosing Charlestown Marina and are so glad you enjoyed the quiet location and found some hidden gems. We love Dovetail, too! :)
by Matt P. - Verified user on Aug 19, 2023
Marina is first rate. Great services and easy to access.
Thank you, Matt!
by Aeneas D. - Verified user on Aug 19, 2023
Expensive yet clean, solid, friendly and great location.
by Camille P. - Verified user on Aug 19, 2023
We absolutely love sailing into Boston and we were so happy to discover Charlestown Marina last year. It has become a place we shall sail to every summer from The Hamptons. The staff is so friendly and accommodating. Michelle in administration always spent gracious time being so helpful! Abby tried to help with a laundry debacle. The facilities are okay—the laundries now use an app, and the app malfunctioned for me, and that was annoyingly time -consuming. But we don’t stay at Charlestown for the facilities. We stay for the deep, protected and secured harbor. The nice docks, and the welcoming and very proficient staff. We also have come to love the Charlestown neighborhood. Biking all around. The ever-developing waterfront here is vibrant and invigorating. We love the new docks installed on Pier 6, and enjoy eating in the restaurant there. We keep finding more and more cool and delicious, sophisticated restaurants tucked away on quaint blocks. Nate and Abby in the marina are the best!! Thank you, Charlestown Marina—we can’t wait until next year!
Hi Camille! Thank you so much, it was a pleasure having you return again this year! We appreciate you recognizing our staff, they will be thrilled to hear your comments! We are proud to provide high-quality facilities at the marina and are glad to hear you ventured out and explored the neighborhood. Looking forward to your return next year! Safe travels!
by Benjamin L. - Verified user on Aug 04, 2023
The issues were around lack of communication. First, the marina shuts down at 6pm, even in the middle of the summer, and it doesn't say that anywhere in the reservation process. Second, the security guard who eventually showed us to our slip didn't meet us at the outermost dock where we agreed to meet-that delayed getting to our slip by around 30 minutes. Third, the office said they would email or text me a map of the marina indicating where our slip was - they never did that so I had no idea where to go and it put all the responsibility on the security guard, which wasn't fair to him in my opinion. Fourth, I signed up for the free pumpout during the reservation process and they said they didn't have a record of me signing up when I checked the following morning. We eventually did get the pumpout, but it wan't until 11:30 the following morning. Fifth, there was no information provided on the checkout process, particularly what to do with the cards that unlock the security gates. I ended up hanging them on the electric/water station and letting them know that's where they were, but it would have been a simple matter to provide instructions on what to do with them. Sixth, they had free WiFi but they didn't provide any info in the envelope they left with the security guard, so I had to obtain it at the office the next morning. It would have been very simple to either provide the info in the envelope or email or text the info prior to check in. Like I said, poor communication was the issue. The facility itself seemed fine.
Hi Benjamin, thank you for bringing this to our attention. Our staff has reviewed this and will be using your feedback to improve our email communication process. And we appreciate you recognizing the facility. We hope you return to the marina and grant us another opportunity to serve you. Thank you!
by Laura L. - Verified user on Jul 28, 2023
Wonderful facility, excellent dockhands (Keith was very helpful). Had a few too many administrative snafus to be 5 star, including communication regarding the free launch l, how to obtain fuel and booking pumpout. Would definitely stay again if in Boston Inner Harbor.
Thank you for your review Laura! Keith will be happy to hear you were impressed with the service. We appreciate your thoughts on the communication piece, we always strive to better improve our guests' experience so this is important feedback for us to know. We hope you stay with us again! Thanks - the Crew at Charlestown Marina
by sheila s. - Verified user on Jul 22, 2023
Great marina. Clean and quiet but close to restaurants and fun!
Thank you Sheila, we are glad you enjoyed your stay and were able to enjoy the neighborhood. Thank you for choosing Charlestown Marina, we really appreciate you taking time to leave us a review. Safe travels!
by Tom D. - Verified user on Jun 23, 2023
Great spot, we come here every year. Always a good stay, easy access to everything
Thank you, Tom! We appreciate you visiting year after year and taking time to leave us a review! Glad you were able to take advantage of our location and access everything the city has to offer.
by Tom M. - Verified user on Oct 10, 2022
Great staff, very courteous. Nice docks and facilities.
by Dan S. - Verified user on Sep 11, 2022
Clean, good service, docks are in great shape.
by Gretchen B. - Verified user on Jul 07, 2022
Great place to stay for the 4th of July weekend! So much to see and do right from the dock!
by James K. - Verified user on Jun 22, 2022
Charleston Marina is in a great place in Boston Harbor. It is convenient to Boston and Cambridge. It has no fuel dock, but there are other fuel docks close by. It is a bit awkward arranging a pump out, but it can be done. The marina has a parking lot, but it is usually 'full', meaning it is reserving spaces for someone else. Use Uber or Lyft rather than renting a car.
by Barbara S. on Apr 20, 2022
If you like a frat party atmosphere this place is for you- the Marina allows boat owners to party on the deck outside their boats all week and late into the night. Nice spot but make sure you ask for a spot away from frat row- especially the larger boats they are right along your dock.
by Robyn T. - Verified user on Oct 03, 2021
Great visit. Beautiful spot and convenient location
by Scott B. - Verified user on Sep 28, 2021
Everything was great! Great location, and if you figure out the walking paths, can easily walk to North End or Garden! Only negative is, the bathroom situation isn't great. Trailers at Pier 6 were ok, but were backed up and shut down one day on us, so went over to Pier 8 office baths to take a shower, not a great set up and absolutely no water pressure!
The staff were fantastic and we very much enjoyed our stay! We will be back, for sure!
by David M. - Verified user on Sep 10, 2021
A little pricey but not surprising for metropolitan area. Very nice marina facilities. Helpful dockhands assisted with locating the slip and tying up. Nice location near Bunker Hill and Constitution. Bit of a walk to the North End restaurants but nice way to spend a couple days in the city.
by Edwin S. - Verified user on Aug 08, 2021
Great location… close to the city, but still quiet and relaxing. Staff were all great as well. Fantastic marina. We will be returning!
by Maureen L. - Verified user on Aug 08, 2021
The staff were all extremely helpful and personable. The docks are gorgeous and the marina is located in Charlestown Navy Yard, great location. Our favorite place to visit!
by David L. - Verified user on Aug 08, 2021
Friendly helpful staff. Convenient location. Good facilities. I was on the H dock and it was a hike to the facilities the way the marina is set up. Also I was wanting a pump out and it never seemed convenient for them (didn’t happen) even though they have a pump out port at every slip.
by Paul O. - Verified user on Jul 17, 2021
Good size marina not far from Boston. Very accommodating staff and a good restaurant on the property.
The hot water in the showers took a long time to get hot and the Cancellation policy is terrible.
by Paolo S. - Verified user on Jul 15, 2021
Nice docks, location, people. This time there has been a severe shortage of dock carts. It may be time to require tradesmen to provide their own. Guys washing boats should not monopolize several carts all day when paying customers are having to make multiple trips carrying groceries, laundry, etc…
by Sean T. - Verified user on Jun 29, 2021
So calm. Quiet. Clean. Great staff. B
by Alan S. - Verified user on Jun 27, 2021
Great as always. Will return some day.
by Jim V. - Verified user on Sep 10, 2020
Great staff and marina. location so so
by George M. - Verified user on Aug 24, 2020
Staff was fantastic. Facility's were great!
by Peter K. - Verified user on Jul 08, 2020
Terrific marina. Top notch dock crew.
by William D. - Verified user on Sep 19, 2019
Nice docks. Location a little removed but Uber available. Paul met us to assist with lines during a downpour. Elizabeth was especially pleasant on the VHF and a real asset to Charlestown Marina
by Peter C. - Verified user on Sep 17, 2019
Great staff. Excellent docks.
by J. P. - Verified user on Sep 13, 2019
The Marina is well run. Chris the Dockmaster was very responsive and helpful with all of our needs. In his absence his team were also helpful. If we are lucky enough to return to Boston we we be staying at the Charlestown Marina.
by Pamela H. - Verified user on Sep 03, 2019
Great location and very nice facility. Second transient stay for us.
by Darlene S. - Verified user on Aug 14, 2019
Nice location staff is friendly and helpful. Many amenities to make your stay super comfortable and enjoyable.
by Shawn H. - Verified user on Aug 05, 2019
Dockmaster Chris and his staff are very professional and make you feel right at home.
They are always ready to assist.
by Tom B. - Verified user on Aug 05, 2019
All ways good. The place to stay when going to Boston. New facilities and cheaper than staying right in Boston. Uber easily where ever
by Kelly L. - Verified user on Jul 19, 2019
Excellent stay!! Helpful staff and convenient location.
by Edwin L. - Verified user on Jul 19, 2019
This marina is top shelf all the way.
New floating docks, best dock hands around! Very clean and very helpful.
Definitely worth checking out if you stay in Boston. I won't dock anywhere else.
by Robert D. - Verified user on Jul 18, 2019
Always great spot to stay when visiting Boston - great docks, services and staff
Charlestown a gem.
by Robert K. - Verified user on Jul 14, 2019
Real nice docks. Great location. Friendly and helpful staff. Parking available but pricey for a marina in general at $25 per day....but good for 24 hours with “in and outs” allowable. The only significant negative was the wi-fi. Weak signal and could not get an internet connection overnight.
by James S. - Verified user on Sep 12, 2018
Very happy with the facilities. A quiet night.
by Kenneth T. - Verified user on Aug 28, 2018
Great marina and staff. Docks are gorgeous and the staff could not have been more helpful.
by Jeffrey J. - Verified user on Aug 26, 2018
OUTSTANDING! ! Everyone, Everyone was so friendly and helpful. The staff, other boaters. The dock hands were friendly, knew what they were doing.
We are cruising with 2 kids, 10 and 12, We docked and were met by a livaboard family. We ended up having a pot luck dinner with them.
Highly recommend this marina
by Brian G. - Verified user on Sep 10, 2017
Great facility. Need a map of the docks as they are confusing when arriving. Request a slip away from the face dock for a less bouncy night.
by Mike - Verified user on Aug 29, 2017
first time there, easy in and out marina staff very courteous and helpful