by knotflyin2 on May 13, 2019
Terrible customer service and terrible facilities. I called to get a slip assignment as we had some mechanical issues we needed to deal with, we were 5 miles out in the Pacific and the lady on the phone told me to use Dockwa. I was not impressed. So I went and did this, when we pulled into the marina I looked and still did not have a dock assignment. I had to call again to see where we were assigned. She told me I could take any empty slip past a boathouse on 6. We pulled into a slip and then saw there was a shore power cord there. I called to see if there was anyone in that dock and then she told me that I could only have 2 different slips...not sure how we went from ANYTHING on that pier to only 2. The shower facilities were about a half mile away and they were nasty. The women's shower was filthy and the mens shower was closed off due to vandalism, which was not told to me before we made the trek down there. The docks themselves had grass and weeds growing all over. This is purely an EMERGENCY stopping place, I would not ever choose to stay here again.
We are sincerely sorry for your less than excellent experience at the Westport Marina. While we understand the present challenges with our facilities, there is no excuse for poor customer service. Our small staff prides itself on helping thousands of customers each year and your feedback has been noted and discussed for improvement.
Our decades-old bathroom & shower facility are cleaned twice daily and are soon to be replaced with new, centrally-located shower and bathroom facilities with an anticipated completion of mid-June. Additionally, we have just completed a new garbage & recycle facility, and our contractors are near completion for a new boat launch site with bathrooms, a fish filleting building, boat wash down, and other amenities. Our spring clean-up is in full-swing with painting, planting, and preparation of the facilities for our busy summer months.
Thank you for your feedback, please do not hesitate to contact our office with any further concerns or questions.
by btg2040 on Sep 07, 2018
The. Marina is great, not really anyones fault but the sea lions are taking over the place, we had several of them plant themselves next to our boat as we were cleaning fish, I’m guessing that they are fed quite often, great place and the fishing was good as usual!
by somewhereonthepacific on Aug 25, 2018
Came in for a week and salmon fished the first part of August. This was my first time at the Westport Marina and I was impressed. The Marina was very busy because they where having the Washington tuna classic the weekend I was there. Even though the marina was very full they where still able to rent me a slip for 6 days. Staff was incredibly helpful, and informational. Rates were reasonable, everyone was friendly - I will defiantly be back!
by kurtkt on Aug 19, 2018
Boat slip was to small. Did not fit. Took an open spot for one night an went home. Asked for a refund
Kurt we are very Sorry that you were not happy with your slip assignment. We had assigned you 16-J a 80'end tie and have you registered at 22' there was another vessel tied up there, which is a normal this time of year to have two boats assigned there. We would have been happy to accommodate you and find you a larger or more comfortable slip. In the future if you have a slip preference or a particular place you would like to moor we will do our best to get you a slip in that area. We try our best to accommodate everyone, and find you a space that fits your request. Please let us know if there is anything else we can do for you.
Westport Marina Staff.