by Sergey C. - Verified user on Feb 29, 2024
We spent a night at the marina.
Great place. Helpful stuff.
World class resort.
Good Day Sergey,
Thank you for staying at Scrub Island Resort, Spa and Marina. The staff and I are thrilled you enjoyed your stay and look forward to welcoming you back soon.
by Paul P. - Verified user on Feb 29, 2024
Absolutely great resort with awesome staff. Food was fantastic along with the swim up bar. Special thanks to the Dock Master that helped us in. We will be back.
Good day Paul, We are thrilled you had a great time and have passed along your compliments to the Dock Master and staff.
Have a great year and hurry back,
by Tom M. - Verified user on Feb 27, 2024
Friendly staff. General Manager was very proactive by checking with guest. Boat ride to Trellis was a good service. Loved toe pool and jacuzzi.
Thank you for the feedback we loved having you stay with us and hope to welcome you back soon.
by Matt W. - Verified user on Feb 15, 2024
The marina staff (all the staff actually) are top notch! Friendly and very helpful!
Dear Matt, Thanks for saying with us and giving us feedback.
We hope to welcome you back soon,
by Brian O. - Verified user on Jan 28, 2024
I would have given Scrub Island a 5 star rating as it's an excellent facility extremely well located. The issue is their pricing and extra, undisclosed fees and checkout time.. They say the cost of moorage is between $2 and $375 per foot, per night. Its reasonable to assume that $375 is a typo as I can't image anyone on a 50 ft boat agreeing to pay $18,750 per night. So it should be between $2 and $3.75. In fact I was charged $5, much higher than the posted rate. The other rub is a "resort" fee and "service charge", which are not disclosed but charged anyway. Last, the Dockwa app says checkout is noon, but when I went to reception to confirm I was leaving by then I was told it was actually 11 am. Again, great facility but poor communications.
Good day Brian, Thanks again for the review helping us correct some of the miss information. Apologize for being late to reply on this forum but though it would be important as your business is important to us. Please make contact directly on your next visit and we will be sure to make it picture perfect.
by Rocky M. - Verified user on Jan 21, 2024
Great place to go I. The middle of a 10 boat tripping
Thanks Rocky we appreciate you staying with us.
by Dotty M. - Verified user on Jan 21, 2024
Scrub Island marina- a joy! This resort and marina was easy to dock, fun to shop in the boutiques, amazing to be able to grab an egg sandwich and iced coffee in the morning, lunch poolside and a trip over the hill to a sandy beach bar in the afternoon. The kids were able to choose a huge trampoline, snorkel and the pool with side was a game changer for us. Dinner at marina cay for relaxed beach vibe, Cardamum for fine dining or Donovan’s reef for an evening poolside light show built into the waterfall framing the view of evening sky, megayacht and the mast lights of sailboats in the mooring field sparkling under the stars,. Marina cay restaurant was a quick ferry ride with live entertainment at dinner, delicious cuisine and a quick walk along the beach after dinner.Scrub is classy, delightful luxury stop along the Sir Francis Drake!
Thanks Dotty for staying at Scrub Island Resort Spa and Marina. We are thrilled to you you and your family had an enjoyable stay.
See you again soon we hope,
by Richard F. - Verified user on Jan 18, 2024
Beautiful place with nice people.
We sure appreciate you taking the time to recognize our incredible staff.
Hurry back and hope the remainder of your sail was the best.
by Chuck H. - Verified user on Dec 31, 2023
Dockmaster kito was super friendly and helpful…👍😎
Better late then never on our response. Kito says Thanks and hurry back.
by Jennifer D. - Verified user on Dec 23, 2023
Dinner was very good upstairs - we absolutely adored Cynthia , friendliest employee in all of BVI - Resort was nice , the pool really needed some extra TLC bc there was group of 20 just sitting & sitting in the pool , and they ate their nachos inside the hot tub, so gross . By the time I was able to enjoy the pool , I had to step over pieces of pineapple / oranges .. I did tell a few employees that the pool needed attention & more chlorine but nobody took me seriously. For the price , I would choose oil nut over and over again but overall it was very nice !
Thank you for taking the time to review. We have taken a close look at the service of food around the pool and attention to the chlorine levels and can assure you that you will see a vast improvement on your next stay.
by Nick C. - Verified user on Dec 07, 2023
Fantastic stop in the middle of our charter. Staff was fantastic and the Marina is top-notch.
Thank you for stopping in at Scrub Island Resort, Spa and Marina. We hope to welcome you back soon and passed along your compliments to the Marina team.
by Stefanie M. - Verified user on Nov 30, 2023
Very friendly staff. Accommodations and amenities were great. The pig roast was fun and food was delicious.
We are so pleased to hear you had a great experience at Scrub Island Resort, Spa and Marina and able to enjoy the pig roast its my favorite event.
by Wayne G. - Verified user on Nov 27, 2023
Love Scrub. Staff and facilities are great. Just please make sure to check when dockage is already paid on the reservation through Dockwa, before charging again when the guest checks in. Thanks
Dear Wayne, Than you for staying with us at Scrub Island Resort, Spa and Marina and taking the time to review. We have taken a look at our systems to make sure no double payments are happening and appreciate you communicating the issue.
Hurry back and have a great 2024.
by Thomas R. - Verified user on Nov 21, 2023
Excellent marina and support team!
We appreciate you staying with us and taking the time to review.
Hope to see you again soon,
by Andy S. - Verified user on Nov 19, 2023
Poor experience. Marina office double booked the slip.
We are so sorry for the double booking and how this affected your time in the BVI.
Please look me up next trip so we can make it up to you.
by Lance M. - Verified user on Nov 10, 2023
The dock manager was a huge help, & the facilities are absolutely great. Wish we’d stayed longer!
by Pedro B. - Verified user on Aug 01, 2023
Good marina but need to be clean
by Winston G. - Verified user on Jul 31, 2023
Excellent Staff and Facilites. Keido and Devon were friendly and willing to assist every time.
by Derrick H. - Verified user on Jul 31, 2023
Nice place. A little run down and some stuff isn’t working as described (pool slide) but overall a nice place to unwind for a day or two.
by Henric J. - Verified user on Jul 28, 2023
Wonderful Marina with plenty of fantastic amenities. The perfect halftime check in point to take a long shower, do a swim in the pools, and have a decent dinner in their restaurant. We highly recommend it.
It was our pleasure having you at our marina. We are so happy that you enjoyed your stay with us. I want to take this time to thank you for choosing us as your marina of choice. Do enjoy the rest of your day.
by Mark E. - Verified user on Jul 22, 2023
Only complaint was that I had paid through Dockwa for 50 Amp electric service. When checking out at Scrub Island, I was informed there was an additional charge.
God day Mark.
I do apologies for any inconvenience that this may have caused you. Has it been rectified? If not please reach out to me and i will ensure it gets handled. Thanks for staying with us.
by Alberto G. - Verified user on Jul 18, 2023
Property in excellent conditions . The staff very courteous . Stayed 2 extra days!! Will be back.
Good day Alberto.
It was really great having you, and thanks for choosing us as your marina of choice. Hope to see you again very soon. Do enjoy the remainder of your day.
by Doug O. - Verified user on Jul 07, 2023
The dock staff was very helpful in getting us tied up to the dock and assisting us in troubleshooting our shore power issue. We ended up having a bad shore cable and Conch Charters came out to bring us a new one. The 2 pools were nice. Plenty of giant fish to see at night. A very fun marina. Will try to stay here in a room next timw we visit. Our breakfast sandwiches were fantastic.
Good morning Doug
I am so happy that we were able to make your stay with us a enjoyable one. Those giant fish are Tarpons and there are hundreds of them. Nevertheless we will be looking forward to your next stay. I personally want to thank you for choosing us as your marina of choice. Do have a wonderful day.
by Cathleen F. - Verified user on Jul 04, 2023
Nice friendly place to stay. Beach was rocky and full of seaweed but the swimup pool bar was fun.
Good day Cathleen.
I want to apologies for the seaweed, We are working tirelessly to have it under control on a daily basis. But most importantly we are extremely happy that you enjoyed your stay with us. We are so looking forward to your next visit. Do have yourself a fabulous day.
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by Ronald G. - Verified user on Jun 23, 2023
The dock staff was excellent with helping us back into our slip. The upper pool is lots of fun, and the open air restaurant was good.
Thank you for choosing us. The guys are really mindful of ensuring you back into the slip with no issues and as safely as possible. I am happy that you enjoyed your time with us. Looking forward to seeing you again.