by Pedro B. - Verified user on Aug 01, 2023
Good marina but need to be clean
by Winston G. - Verified user on Jul 31, 2023
Excellent Staff and Facilites. Keido and Devon were friendly and willing to assist every time.
by Derrick H. - Verified user on Jul 31, 2023
Nice place. A little run down and some stuff isn’t working as described (pool slide) but overall a nice place to unwind for a day or two.
by Henric J. - Verified user on Jul 28, 2023
Wonderful Marina with plenty of fantastic amenities. The perfect halftime check in point to take a long shower, do a swim in the pools, and have a decent dinner in their restaurant. We highly recommend it.
It was our pleasure having you at our marina. We are so happy that you enjoyed your stay with us. I want to take this time to thank you for choosing us as your marina of choice. Do enjoy the rest of your day.
by Mark E. - Verified user on Jul 22, 2023
Only complaint was that I had paid through Dockwa for 50 Amp electric service. When checking out at Scrub Island, I was informed there was an additional charge.
God day Mark.
I do apologies for any inconvenience that this may have caused you. Has it been rectified? If not please reach out to me and i will ensure it gets handled. Thanks for staying with us.
by Alberto G. - Verified user on Jul 18, 2023
Property in excellent conditions . The staff very courteous . Stayed 2 extra days!! Will be back.
Good day Alberto.
It was really great having you, and thanks for choosing us as your marina of choice. Hope to see you again very soon. Do enjoy the remainder of your day.
by Doug O. - Verified user on Jul 07, 2023
The dock staff was very helpful in getting us tied up to the dock and assisting us in troubleshooting our shore power issue. We ended up having a bad shore cable and Conch Charters came out to bring us a new one. The 2 pools were nice. Plenty of giant fish to see at night. A very fun marina. Will try to stay here in a room next timw we visit. Our breakfast sandwiches were fantastic.
Good morning Doug
I am so happy that we were able to make your stay with us a enjoyable one. Those giant fish are Tarpons and there are hundreds of them. Nevertheless we will be looking forward to your next stay. I personally want to thank you for choosing us as your marina of choice. Do have a wonderful day.
by Cathleen F. - Verified user on Jul 04, 2023
Nice friendly place to stay. Beach was rocky and full of seaweed but the swimup pool bar was fun.
Good day Cathleen.
I want to apologies for the seaweed, We are working tirelessly to have it under control on a daily basis. But most importantly we are extremely happy that you enjoyed your stay with us. We are so looking forward to your next visit. Do have yourself a fabulous day.
by Ronald G. - Verified user on Jun 23, 2023
The dock staff was excellent with helping us back into our slip. The upper pool is lots of fun, and the open air restaurant was good.
Thank you for choosing us. The guys are really mindful of ensuring you back into the slip with no issues and as safely as possible. I am happy that you enjoyed your time with us. Looking forward to seeing you again.
by jacques p. - Verified user on Jun 16, 2023
Great times for all hip hip horray
Thank you for choosing us. Looks like you had a awesome time and we are happy to hear that. It was our pleasure to serve you. Looking forward to seeing you again.
by Gary I. - Verified user on Jun 08, 2023
Very well run Marina.
Thank you Gary. That means so much to us. We are are extremely pleased that you enjoyed your stay and we were able to serve you. Once again thank you and we are looking forward to seeing you on your next visit..
by Kathy C. - Verified user on May 30, 2023
We absolutely loved this location. So much so, we decided to come back another night later in our trip!
Thank you for visiting us. It was our pleasure to have you and we are so glad that you enjoyed it that much that you returned for another night. Once again thank you very much and we are looking forward to seeing you on your next visit
by John B. - Verified user on May 29, 2023
Location, pool view from negative edge pool is unbelievable, great food, spa massage is unbelievable and views are to die for
We are extremely happy that you enjoyed your stay. it was our pleasure to serve you. Looking forward to seeing you on your next visit.
by Robert D. - Verified user on May 25, 2023
Shore power didn’t work and I was supposed to be refunded for the shore power
Good Day Robert. I do apologize for the inconvenience that this has caused. We will be working tirelessly to ensure that this doesn't happen again. However can you get in contact with myself the marina manager or share your date so I can ensure that you do receive your refund for the shore power. Thank you.
by Andy R. - Verified user on May 05, 2023
Great dock master! Thank you for a wonderful stay on the dock!
Good day Andy. Thank you for staying with us, We are so happy that you hand a wonderful time. We will be looking forward to your next visit.
by Fred Z. - Verified user on Apr 30, 2023
Postives: Dockhands were excellent. Staff was friendly and helpful. Facilities well maintained.
Negatives: Pool water was a bit cloudy, fumigation of showers with guest present
We are happy to serve you and we do apologies for your experience and we will do our best to improve in the areas of concern. Thank you for staying with us.
by Peter M. - Verified user on Apr 20, 2023
Wonderful staff, beautiful property and amenities.
Thank you for staying with us. we look forward to your next visit.
by Andrew F. - Verified user on Apr 11, 2023
Simply the best. Craig helped us in and everything terrific. Fantastic dinner.
I’ve been coming to BVI 40 years and Scrub Island resort is best in islands for boaters.
Thank you for staying with us. I do agree that Craig is awesome and i am happy that he took good care of you. We will be looking forward to your next visit.
by Bo S. - Verified user on Mar 22, 2023
Friendly and very service minded. We will be back!!
by Abraham M. - Verified user on Mar 19, 2023
Very good. Top quality
by David C. - Verified user on Mar 19, 2023
Iketo was an amazing dock master, talking us into our slip expertly. We had a wonderful stay using the pool and having dinner at Donovan’s Reef. We’ll be back!
by john M. - Verified user on Mar 07, 2023
We LOVE scrub. We specifically chose scrub island resort after 5 days on the boat. We needed some creature comforts! Dock staff was amazing and Cardamoms restaurant is top notch.
by George G. - Verified user on Jan 03, 2023
Had a great stay! The slip and the resort were excellent.
by Tap T. - Verified user on Nov 16, 2022
As always Great. Everything we need is here along with a great staff and facilities. Pool,Beach,Bar and Restaurant. Very clean.
by Todd S. - Verified user on Nov 09, 2022
They charged us 2x! Said the dockwa payment didn't go through and asked for a other payment... Then a day after we left the dockwa payment went through... The facilities are great. The Staff is very friendly.
by Raymond R. - Verified user on Oct 25, 2022
Very nice resort. Dockmaster was very attentive and helpful. Bartenders were not friendly but dining room staff was very nice. Restrooms/showers are not air conditioned and therefore they are very hot and humid. \n
by Jim s. - Verified user on Sep 01, 2022
Great 2 days…just wonderful!!
It was really great having you staying with us. I personally want to thank you for choosing us. Looking forward to your next visit.
by Tracey C. - Verified user on Aug 16, 2022
Request made to stay, their calendar showed availability. No response received from Marina. Could not plan our sailing route as waiting for response- delayed our holiday by 1/2 day. I also sent a direct message to Marina but also did not respond to this. Extremely disappointed as would have expected a much higher level of customer service and communication from this Marina.
Dr Tracey Cooper MBE
Good Day Dr. Cooper. I do apologize for the difficulties you experienced getting in touch with the marina. However I would like to have a conversation with you at you earliest convenience. If you would not mind contacting me via email at [email protected]
. Thank you and looking forward to hearing from you if possible.
by Teresa R. - Verified user on Jul 19, 2022
This is a beautiful spot. We enjoyed the amenities after a week in a boat. The staff was very helpful and welcoming the gym was top notch the food and drinks were first class and of course a long shower was the best part! Will always pick a day each trip to come here!
by Milton G. - Verified user on May 05, 2022
Delightful place, beautiful views and warm people. It’s a must do in BVI.
by Heather O. - Verified user on Apr 29, 2022
We had a great time at Scrub Island Marina and Resort. The marina dock employees were very helpful and friendly. The resort is amazing. Highly recommend getting massages at the spa with Santi. Restaurant food is great and bar staff also very friendly and helpful. The snorkeling across from the hotel is outstanding. I wish we could stay longer! No complaints here. We’ll definitely come back.
by Kenneth K. - Verified user on Apr 20, 2022
Beautiful luxury marina in the BVI.
by Steven B. - Verified user on Apr 15, 2022
Scrub island cancelled my berth with just 24 notice
by Glenn V. - Verified user on Apr 10, 2022
Beautiful spot. At the last minute, our reserved boat slip was not available, forcing us to pick up a mooring instead. Not a huge deal but we missed the option to hook up to power and have one night not rolling with the waves overnight. No real explanation given.
by Richard T. - Verified user on Apr 07, 2022
Our dock was cancelled the night before. Scrub Island lost all their Dockwa moorings and we had no other place reserved. Very bad experience and I’d like a confirmation that we the charges will be reversed - no cost to me.
by Erin S. - Verified user on Apr 06, 2022
Although we had dock space reserved there was no dock space. We understand why, but we stayed on a ball nearby and have not been reimbursed our dock fee yet.
by Dan H. - Verified user on Mar 22, 2022
Fantastic place to stay. The resort is awesome!
by David - Verified user on Feb 21, 2022
I was beyond disappointed in this marina. It is extremely overpriced for the level of service. The deli closed 20 minutes before they are supposed to and there are extremely rude. We showed up at 20min till the hour and begged the one staff member there for ice, when he finally agreed to open up the ice chest for us he said it was cash only, as I am pretty confident he just pocketed the money. The dock master was no help for any questions we had and honestly does not know how to tie off boats. I was blown away by this as every other harbor we visited in thE BVI’s was fantastic.
The staff there in general was extremely unorganized and seemed to be annoyed when you asked for help.
The amenities were awful; showers are gross and the fitness center was a train wreck.
by Daniel C. - Verified user on Feb 07, 2022
The Resort was in very good condition, the restaurant served a good meal, and the staff were exceptionally helpful. They have very good WiFi, which allowed us to do online proctored COVID-19 antigen tests for our return flights to the US. This is a very handy location to connect with friends arriving through Beef Island.
The only glitch in our experience was that the Resort and Dockwa had different slip fees (Dockwa's was $1/foot more than the Resort advertised--and confirmed on site). I suspect there is/was a fault in their communications. This is not a reason to avoid the Resort, just make sure that you know, in advance, what you're paying.
by Hank S. - Verified user on Feb 27, 2020
Facilities are great! Good docks, water and electric. Paul the dock master was extremely accommodating and professional!
by Priscilla E. - Verified user on Dec 26, 2019
Absolutely wonderful Christmas Day at Scrub
Staff is wonderful service is excellent
by Peter S. - Verified user on Jun 09, 2019
Beautiful resort. Everyone was super friendly.
by Joaquin H. - Verified user on May 16, 2019
Amazing Marina and Service
by Jane D. - Verified user on May 16, 2019
Paul, the dockmaster, is awesome! We had a great stay!!
by Capt L. - Verified user on Feb 23, 2019
Not our first time here by bare boat charters however it is our first time since the Hurricanes and you could not tell anything happened!
All great , people, staff , facilities and fun!!!!
Beautiful in every direction.
The marina staff was on point and professional.
by Troy M. - Verified user on Feb 08, 2019
Great facilities- friendly, very helpful personnel!
by Alan D. - Verified user on Dec 12, 2018
Not fully recovered from the hurricane. Food in main dining room below par and expensive. Dock staff a little shaky assisting with berthing.