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by edgardo r. - Verified user on Aug 04, 2024
Excellent. Really grateful for the experience
by Javier G. - Verified user on Jul 28, 2024
Great service as always. The dock master did a very good job receiving us and making sure everything was in order. Facilities were top shape.
by Ricardo P. - Verified user on Jul 22, 2024
Outstanding service and facilities!
by Sheila T. - Verified user on Jul 22, 2024
Esperamos frente a la marina 1.5 horas para que nos dieran el muelle. Poco personal y desorganizado. Cuando llegamos al área de la piscina solo le quedaba 1 toalla. En la barra de arriba ya no estaban haciendo bushwacker y tenían problemas con la impresora si pagabas con tarjeta. El braker del poste de luz se tumbaba a cada rato.
by Elvis F. - Verified user on Jul 19, 2024
Great marina , and the best people.
by Troy R. - Verified user on Jun 12, 2024
Really fantastic marina with wonderful hotel facilities. Impeccable service. Great food and drinks.
by Erik W. - Verified user on Jun 10, 2024
Very nice place overall. Restrooms throughout the complex could use some maintenance, especially with the ventilation.
by Jim s. - Verified user on May 22, 2024
Great 2 days…just wonderful!!
Marina Response:
It was really great having you staying with us. I personally want to thank you for choosing us. Looking forward to your next visit.
by Ronald B. - Verified user on Apr 30, 2024
Good infrastructure restaurants were also pretty good and the service all around including Marina staff and concierge was excellent. Did not give it five star only because of something out of their control which is the Marina slips get quite a bit of surge on the tide changes enough to a mono hull powerboat pretty aggressively
Marina Response:
Good Day Ronald,
Thank you for the review and sorry the weather turned for the negative for the docking that last few days made it super bumpy in the marina. Normally we are in a protected area with the currents and winds.
Sincerley,
Sandra Grisham-Clothier
by Chris J. - Verified user on Apr 22, 2024
Scrub Island is a spectacular stop in the BVI.
Marina Response:
Dear Chris,
Thank you for the honor of having you at our resort.
Safe sailing,
Sandra Grisham-Clothier
by Andrew m. - Verified user on Apr 21, 2024
What an amazing place! The staff is super attentive. Food was great. A definite must stop.
Marina Response:
Dear Andrew, Thank you for your time in doing a review.
Hope to see you again soon,
Sandra Grisham-Clothier
by Rick B. - Verified user on Apr 15, 2024
Great place. Very nice and helpfull.
Marina Response:
Dear Rick,
Thanks for popping over to Scrub Island Resort, Spa and Marina.
Hope to see you again soon,
Sandra Grisham-Clothier
by Darrell - Verified user on Apr 04, 2024
Great dock help. Excellent food at Donovan’s. Wonderful pools and drinks.
Marina Response:
Dear Darrell,
Good morning and thank you for the lovely review. We hope to welcome you back soon.
Sincerely,
Sandra Grisham-Clothier
by Eric C. - Verified user on Apr 02, 2024
Quick and easy reservation process and Great service by the dock master!
Marina Response:
Dear Eric,
We are pleased to know you found the process of making a reservation easy and service at the standard it should be.
Hurry back,
Sandra Grisham-Clothier
by Michael H. - Verified user on Apr 02, 2024
Great night in slip, dock masters were awesome, windy conditions and they made it a breeze.
Marina Response:
Dear Michael,
So happy to hear we were able to make the docking process seamless.
Hope to see you back soon,
Sandra Grisham-Clothier
by Nicholas B. - Verified user on Mar 26, 2024
Excellent the arrival and departure process was seamless and professional.
We will be back for more experiences.
Marina Response:
Dear Nicholas,
Thank you for staying at Scrub Island Resort, Spa and Marina.
Lots of fun awaits your return,
Sandra Grisham-Clothier
by Angela D. - Verified user on Mar 24, 2024
Great marina but pricey. Pool is really nice too.
Marina Response:
Good morning Angela,
We are pleased to know you enjoyed your stay at Scrub Island and all its amenities.
Hope to see you again soon,
Sandra Grisham-Clothier
by Larry H. - Verified user on Mar 23, 2024
Fantastic dock staff. Beautiful upscale marina.
Marina Response:
Dear Larry,
Thank you for staying with us the team is thrilled you enjoyed your stay.
Sincerely,
Sandra Grisham-Clothier
by Mary S. - Verified user on Mar 19, 2024
The resort itself on this beautiful island and the staff at the hotels/restaurants were very welcoming and were willing to help make your stay as good as possible. The marina dockhands were not as trained as I had anticipated, but they were adequate. The VHF was very garbled upon arrival and the announcement of the slip and docking instructions were very difficult to understand. The underwater lights at the marina were definitely a plus to the night ambience.
Marina Response:
Good morning thanks for taking the time to review. We will be reviewing with our team to ensure the radios are in good working condition as the VHF should have been giving a clear signal. The team is actually highly trained and especially skilled in assisting captains to dock when they are unfamiliar with our tides, currents and wind. Please accept our apology this was not your experience, and we hope to welcome you back soon to offer you flawless service.
Have a great year,
Sandra Grisham-Clothier
by Brian K. - Verified user on Mar 15, 2024
There was excellent dock service and utilities were handy and resort activities and services available are above the cut. Boaters pay more than usual but certainly get more than usual. Compliments to the friendly marina en resort staff.
Marina Response:
Dear Brian,
Thank you for staying at Scrub Island Resort, Spa and Marina. The team is thrilled to know you enjoyed your time and they were able to make this happen.
See you back soon,
Sandra Grisham-Clothier
by Nick J. - Verified user on Mar 15, 2024
Scrub Island is a great marina and resort!!!
Marina Response:
Dear Nick,
Thank you for staying at Scrub Island Resort, Spa and Marina and taking the time to review. We look forward to your return.
Sincerely,
Sandra Grisham-Clothier
by Eric L. - Verified user on Mar 13, 2024
Beautiful place. Excellent service and amenities.
Marina Response:
Dear Eric, Thank you for taking the time to review means a great deal to the team to know you enjoyed your stay.
Hurry back,
Sandra Grisham-Clothier
by Mike H. - Verified user on Mar 06, 2024
The marina was beautiful. The price for the night is expensive at almost $400. Dock,power and taxes. We were allowed to use the amenities which were nice but the bartenders at the pool bars were not overly friendly. The bathroom next to the pool was really dirty which was also for the restaurant. There is a 20% service charge for all food and drinks which motivates the staff to do nothing since their tip is built in. There are no towels at the marina showers which are also very dirty. The bright side of our stay was Keto who helped us into the marina and genuinely cared we were all set for the night. Unfortunately I don't think we will go back which was the consensus of everyone at the pool bar.
Marina Response:
Dear Mike, Thank you for staying at Scrub Island Resort, Spa and Marina and taking the time to tell us about your experience. This is not the experience you so richly deserve and we appreciate the opportunity of information you are giving us to correct this in the future.
Promise this will be fixed and we do hope you will give us a second chance on your next BVI trip.
Sincerely,
Sandra Grisham-Clothier
by dwight s. - Verified user on Mar 05, 2024
Great stay with plenty of activities for my 5 year old grandson. Easy in and out with dock hands assisting all the way.
Marina Response:
Dear Dwight,
Thank you for staying with Scrub Island Resort, Spa and Marina and taking the time to review. We appreciate your business and are so pleased to know you enjoyed your stay.
See you back soon we hope,
Sandra Grisham-Clothier
by Sergey C. - Verified user on Feb 29, 2024
We spent a night at the marina.
Great place. Helpful stuff.
World class resort.
Marina Response:
Good Day Sergey,
Thank you for staying at Scrub Island Resort, Spa and Marina. The staff and I are thrilled you enjoyed your stay and look forward to welcoming you back soon.
Sincerely,
Sandra Grisham-Clothier
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