by jcoats on Jun 13, 2021
Nice dock master. Well kept property. Good food at the resort restaurant. Pool water too warm.
Thank you very much for your review. It was a pleasure having you as our guest! We appreciate you staying with us and look forward to having you back with us again soon.
by mp000912 on May 17, 2021
I reserved a slip at Fusion resort for 5/14/21-5/16/21, I arrived Friday evening after work on my boat, the next morning I invited friends to join me for a fun day on the water. After a day on the water we returned to fusion and discovered a boat parked in my slip ( #7) after getting the dock masters attention that my slip was occupied he said very casually just float out in the water for a while .. so after floating for a while we noticed slip (#11) was available so we pulled up to the spot and started to tie up.. the dock master came over and said you can’t park your boat here, then he said I will move the vessel in your slip forward and you can park behind the vessell.. I relayed my discontent with that idea but he assured me it would be fine. The dock master pulled the other vessell forward and I brought mine in behind the boat, the slip was not big enough to accommodate both vessels and the owner of the vessel appears and was talking to the dock master and I got off my boat to ask him to move his vessell from my spot, the dock master said that we should have a three way conversation with him ,me and the staff member from freedom boat club that rents boats out at the fusion and gave the other vessel owner permission to park in my spot. My company were hanging on to my boat at the dock and my boat was hanging half way out of the slip and a wave cam a long and I heard my boat hit the dock and I told the dock master and the other vessel owner , this is very simple I paid for that dock , move your boat right now because my boat is taking a beating. The other vessel owners wife or girlfriend come to the dock yelling profanities because they have to move there boat , like it is my fault, and words were exchanged and the freedom boat club staff jumped in and shamed me for being upset that I did not have a spot that I paid for.. I was floored, this is like renting a hotel room and going out exploring the town all day and you return to your hotel room that evening to discover they rented your room out and won’t accommodate another open room. So the dock master had the vessel owner move his boat to dock 11 , where I was fine parking at when I first realized my slip 7 was taken. This was a very unpleasant experience and staff not affiliated with the fusion dock slips and do not know what docks are available should not give permission to anyone to park in spots that have been paid for and reserved. I have a new beautiful boat and it has permanent damage on the side where it hit the dock because it was hanging half way out before the dock master finally made the other vessel owner move.. I have the pictures to prove the damage as well as witnesses. I expect a full refund as this ruined our day and night. I did not want to leave my boat there that night but I could not find another marina at such short notice on a Saturday afternoon.
Thank you for your feedback. We'd like to apologize for Saturday's miscommunication. The 3rd party involved did not have the authorization to assign slips. They are not empolyees of FUSION Resort & Marina. Needless to say, this has been addressed with the 3rd party staff in order to prevent this unfortunate situation from happening again. We appreciate your understanding and hope you'll come back and vist our marina.
by benshar21 on Apr 25, 2021
Edwin the harbor master was fantastic! So helpful with everything. Super friendly! Docks are new , resort is nice, beach is close by. We will definitely come back—mainly because of Edwin! :)
Thank you so much for your review. We're very pleased to hear you enjoyed our resort and marina. Edwin is the best! We're so happy he was able to assist you during your visit. I have already shared your review with him. We look forward to having you back with us again soon!
by mattmann on Apr 12, 2021
This was my 2nd stay at Fusion Resort Marina. It was a great stay. Dockmaster Edwin was very helpful and friendly and communicative. Dock and common areas were clean. If I had one minor complaint it would be that they get cleats installed. At this time, you have to tie up from the cleat on the boat, then around the pile and back to the same boat cleat.
Thank you so much for your review. We're so happy to hear you enjoyed our resort and marina. Please come back and visit us again soon.
by rusch1ne on Mar 28, 2021
New marina. Beautiful pool area. The dockmaster, Edwin was very helpful. Only issue was the turbulence from ski boats and small rec boats on the weekend.
Thank you so much for your review. We're very happy to hear you enjoyed your time with us. We appreciate you choosing the FUSION Resort & Marina and look forward to your next visit!
by rmw3 on Mar 20, 2021
Fusion Resort and the Dock Master had no VHF radio to communicate withe boaters coming into there resort. Channel from the ICW is not marked and the resort does not offer any advise on the approach to them.
Thank you very much for taking the time to provide us with your review and feedback. We do indeed monitor VHF radio channel 16 responding to all received calls. We apologize if we didn't respond to yours as it must have been an oversight. In terms of local advise, please feel free to call the resort directly and we'll be happy to get you in touch with our Dock Master. Hope you'll come back and visit us again soon!
by e5aq8sdet6mz3psc8tbi on Feb 28, 2021
No Cleats. Not protected. Not in a no wake zone area.
Thank you for your feedback. We apologize if this caused any inconvenience. We appreciate you choosing our marina and hope you'll come back to visit us again soon.
by tburton on Feb 24, 2021
Great Marina. Would give 5 stars but no showers or bath rooms
Thank you very much for providing us with a review. We're very happy to hear that you enjoyed our marina. We appreciate you visiting us and hope you'll come back again soon!
by iemaya2003 on Jan 24, 2021
Very nice new docks. Great service.
However, it's a very rolly spot from 8 a.m. to 10 p.m. Lots of boat traffic with big wakes. Also very near the causeway with lots of noisy traffic. Restaurant and bar were closed for "events". There are no bathroom/shower facilities for boaters.
Thank you very much for your review. We appreciate you staying with us. Due to the group that we had in-house, our restaurant was closed over the weekend to accommodate their events. Our boaters were informed of this prior to arrival. Please come back and visit us again soon!
by andytdeen on Jan 04, 2021
Some of the older reviews looked questionable, but our experience was top-tier. Marina and resort staff were quick to respond to questions through email and dockwa app. We were concerned about depth leaving the ICW, but they provided with a screenshot showing the suggested path. We saw 7' leaving the ICW, but then the back quickly opened up to 8-10'. About 9' at our slip. We had to dock in a difficult crosswind, but dockmaster Edwin was an invaluable help and encouragement. He helped us tie up and plug in and then guided us through the check-in process. We wish other resorts/marinas had staff as attentive and passionate as Edwin! He provided many great recommendations to local eating and drinking establishments. We loved the hot tub and pool facilities. The rooftop restaurant was closed during our stay, but we would like to come back and try it when it's open on a weekend. The only reason that we gave four stars instead of five is that we would like to see dedicated shower/washroom facilities for transient slip users.
Thank you very much for your feedback. We're very happy to hear you enjoyed your time with us. Edwin will always go above and beyond to assist our boaters and guests. We hope you'll come back to visit us again soon.
by niteflite10 on Jan 03, 2021
Nice new little marina.
Thank you very much for your review. We're very happy to hear you enjoyed our marina and look forward to your next visit!
by max844 on Jan 03, 2021
Ed the Dock Master is on point!!!!
We can not say enough about him and the entire staff in general!!!
We will definitely be back for another stay and can’t wait to share our experiences with our friends!!!
Thanks for taking the time to provide us with your review. We're very grateful for it. Edwin always goes above and beyond to help our boaters and guests alike. We appreciate you staying with us and look forward to your next visit!
by edboud on Jan 01, 2021
Great stop. Brand new docks and great access to many restaurants and stores. Staff very helpful. Hug the North end of the bay and turn south at 90 degrees from Marina. 5’ draft and saw 10’ of water most way. Some of the charted shoals do not exist. Ok
Thank you so much for your review. It was great having you with us. Hope to see you again soon!
by gk5040 on Dec 06, 2020
Beautiful resort. Friendly staff. Excellent dock accommodations. Reasonably priced food. Only wish it was pet friendly for boaters who travel with their furry friends.
Thank you very much for review. We're so happy to hear that you enjoyed your time with us. Hope you'll come back and visit us again soon!
by gkat1071 on Oct 23, 2020
My family loved the resort and the staff. The reason I gave it a 4 star rating is because of the cost for the overnight docking price which was $53 a day. My problem with that was if you are person that is not staying at the resort car parking is $25 but you do not have to pay that if you make a purchase at the bar or restaurant. If you want to visit the resort by boat it cost nothing to dock there (not overnight just for the day it cost nothing) Needless to say our family paid for our room plus over $50 a night for the dock and we spent plenty of money at the restaurant and bar.
We're very grateful for your review and are happy to hear that you enjoyed our resort and staff. If you're coming in by boat for the day to enjoy our restaurant and bar, there is no charge for the slip. We only charge for overnight slips ($2.50 per ft. per night) should you choose to keep your boat with us. Unlike day boater slips, overnight slips are reserved for paying customers. We do appreciate your feedback and look forward to your next visit.
by current on Oct 19, 2020
Nice weekend stay. New docks and 1 year old hotel with nice pool, live music, and free loaner bikes. Walking distance to beach and restaurants, plus they'll give you a one mile circle golf cart ride. The dockmaster, Edwin, was very helpful. Watch the depths in the bay leading to the docks. I suggest approach from the north side.
Thank you very much for your review. We're very grateful and are so happy to hear that you enjoyed our resort and marina. We look forward to having you with us again soon!
by floridaboatguy on Sep 09, 2020
The hotel is advertising the pool, bar and restaurant to be used by patrons that are not staying at the hotel or paying for a slip. I returned before a storm to find my reserved slip occupied, using my ropes I left tied across the slip. All the other slips were taken leaving no where to park and no Dockmaster to resolve the issues. I paid for slip and had nothing. I found out later someone from the bar used my slip and my ropes. No water to wash down the boat or flush engines.
Thank you very much for your feedback. As noted in the previous review, we've addressed and corrected the issues that you've brought to our attention. We recently hired a new Dock Master who will be overseeing the dock and assisting all of our boaters with their needs. We are also implementing "Reserved" signs that will help our boaters identify which slips are open and which slips are booked. In addition , all of our slips now have running water.
I do need to clarify one of your points. We do not advertise our pool to the public. Our pool is for overnight guests only. Our restaurant and bar are open to the public though.
We sincerely apologize for the inconvenience. Would you be able to email me the reservation number for your recent stay ([email protected]
)? We’d like to reach out to you directly and have you experience our improvements firsthand.
by flgatorray on Sep 07, 2020
No dock master on site to help. No running water to flush engines and clean boat upon return. Had to stop other boats from parking in the slip that I paid for.
Thank you very much for your feedback. Since your recent stay with us, we've addressed and corrected the issues that you've brought to our attention. Our new Dock Master, Edwin, started with us yesterday. He will be overseeing the dock and assisting all of our boaters with their needs. We are also implementing "Reserved" signs that will help our boaters identify which slips are open and which slips are booked. In addition, all of our slips now have running water.
We sincerely apologize for the inconvenience. As a new marina, we want to make sure every issue is addressed in order to prevent any recurrence and ensure every guest enjoys their stay with us. I hope you’ll give us another opportunity so you can experience our improvements firsthand. We will be reaching out to you directly.