by ricka on Sep 01, 2019
Was told to tie up at fuel dock just to get a slip assignment, twice.
First slip was too small.
Fuel dock was very busy. The docks do not have cleats so the dock help took 15 minutes, each time, to tie us up. They were inexperienced.
Second slip was next to a wall of covered slips, so we had no view in that direction. Also had a loud water pump, of some kind, in our slip running intermittently. It took more than an hour to get tied up in our slip.
We were across from Brownies Restaurant/Bar which attracts loud, go fast boats. A constant parade of boats.
We were told that the dock master had quit and the staff was not trained.
Thank you for your review and for choosing to stay with us at Safe Harbor Jefferson Beach. We apologize that you were not happy with the transient slips that we had available over Labor Day Weekend. Holiday weekends at the marina tend to be very busy and more active, and we would be happy to welcome you back and get you a better slip assignment next time you are in the area. Please feel free to reach out to our marina office, and the GM would be happy to address your concerns. We sincerely appreciate customer feedback and are dedicated to providing a great experience each time you visit us.
by kenmolloy on Sep 01, 2019
Great, clean safe and no drama.
by steve26 on Aug 13, 2019
Very clean and organized. Good docks. Only wish they had a pool.
by jeswope on Jul 24, 2019
The marina was clean, shower houses were nice, air conditioned and clean. Marina staff we dealt with were very nice and helpful. The problem was while we were there the marina was have issues with high water. They couldn't do anything about that but where they had us docked was on the wrong side of about a 50 yard long section of driveway that was under water. The trouble was any time we wanted to leave our dock to go to a restaurant, or shopping or anything, we had to wade thru this high water. Plus the dock was a long walk from either one of the shower houses, and, again, to get to the one we had to walk thru the water. To get to the marina store for ice was even further, it was a good 15 minute walk. When it really annoyed me was the day we did walk to the marina store for ice and found there were plenty of empty docks within a couple minutes walk of both the store and one of the shower houses, and we would not have had to walk thru the water. The person who assigned us our dock was well aware we were transients, that we did not have a car and had to walk thru the water to get anywhere and yet stuck us over there anyway. Jefferson Beach has been the most expensive marina so far on our trip and the most inconvenient. Probably the only way we'd go back is if they can promise us in advance that we'd be docked in a more convenient location.
We are extremely sorry for the inconvenient slip assignment and high water issues. We would love to have the opportunity to make this up to you. Please give us a call at 586-778-7600 ext. 3434 to discuss. Look forward to hearing from you soon!
by drscm on Jun 29, 2019
great facilities, staff couldn't have been nicer.