by MICHAEL M. - Verified user on Sep 24, 2022
Nice Marina. Meet a lot of nice people. Service manager was quick to take care of a situation. All around good place.
I’ll be back…..
Mike and Carolyn
by John F. on Sep 10, 2022
Our stay in SH Jefferson was awesome. Great location to the Nautical Mile. The staff, especially Pam, were great and very accommodating!!
by Joseph B. - Verified user on Aug 22, 2022
Jefferson Beach Marina was great as well as email and line drawing showing directions to the slip....... Really a good experience........and I rarely rarely fill out surveys.
by Nancy M. - Verified user on Aug 07, 2022
The staff are very Friendy especially Pam and Chris the security guy. Boaters were also very respectful.
by Steve N. - Verified user on Aug 06, 2022
really enjoy the marina, bathrooms clean, however the transient docks need upgraded electrical boxes/connections and adding some dock cleats would be a big improvement.
by charles p. - Verified user on Jul 30, 2022
docks could use some cleats, resturant (watermark) food was good, the service department was helpful, seemed strange to be in a dock with seasonal dockers all around.
by Robert T. - Verified user on Jul 27, 2022
great stay .lots do do in the area.
by Todd H. - Verified user on Jul 26, 2022
Pam, Taylor and Connie are the best.
by Wendy G. - Verified user on Jul 22, 2022
We enjoyed our stay. Ammenities were nice and the staff was great. We left the boat there for a couple of days and we felt very comfortable that it was in a secure location and that it would be looked after.
by Maurice M. - Verified user on Jul 11, 2022
No problems all went well. Fuel very expensive
by J.M. J. - Verified user on Jul 07, 2022
Excellent facility and staff
by John D. - Verified user on Jun 27, 2022
Very welcoming. Excellent communication voice and email. We needed to look carefully at the slip map as slips aren’t well marked from the water.
by Gene F. - Verified user on Jun 11, 2022
Staff was very helpful, docks do not have cleats rather you tie to the dock fender posts
by Doug L. - Verified user on Sep 20, 2021
Great dock crew at the fuel dock and check-in. Assistance from fuel dock personnel was great, helping us tie in upon arrival.
Always a favorable experience at JBM!
by Mark C. - Verified user on Aug 22, 2021
Very friendly and accommodating Enjoyed our 3 nites there this week
by Paige B. - Verified user on Aug 15, 2021
What was GREAT: Using Dockwa to reserve a slip and then the marina texting a diagram of the marina with our slip assignment. It’s the only way we knew what to do once inside the marina. The head ‘guy’ and ‘dock girl’ were completely tuned into helping boaters.
What needs to IMPROVE: The dock crew didn’t have a working radio or a back up hand radio for hailing vessels. The place is enormous, like mega big, yet the dock crew don’t travel with radio packs? How are they communicating and managing the docks? You need an Uber to use the facilities and every marina with restaurants are gated off from one another- to tender over you will venture into the lake or you could hike. We saw 4 party boats, big boats with big fun, I hope there was a captain; Luke Duke flew into the marina and hit a sailboat like it was NASCAR. On our next trip, we will try a different marina.
by Timothy Q. - Verified user on Aug 14, 2021
The staff is friendly and cooperative, exceptional service.
by Donald A. - Verified user on Aug 06, 2021
Very nice marina. Well run and maintained. Very clean too. It is maintained to a high standard. I feel they really make great efforts to make sure you stay is pleasant. Only negative comment is that the marina is so big you can end up far from restrooms and showers.
by Evelyn t. - Verified user on Jul 14, 2021
Staff at the gas dock were very accommodating and friendly. Office staff very good as well. Housekeeper in the restrooms and laundry was excellent, spotless areas she was friendly and helpful.
by Christi L. - Verified user on Jul 06, 2021
Don't respond to radio hails despite Waterway Guide saying they monitor radio. Disorganized. I received email with dock assignment, but upon arrival was told it was taken. Had to wait 15 minutes for new assignment. Dock hands not the most helpful. Requested 2- 30 amps for power, only had 1. Transformer blew during night and lost all power.
Hi Christi, we truly apologize for the mix up on your assignment & electrical requirement. The big storm didn’t help matters either. We would love the opportunity to make it up to you in the future!
by John L. - Verified user on Jul 03, 2021
A very crowded marina but overall pretty good
by kevin K. - Verified user on May 31, 2021
Clean facilities and very courteous staff
by Charlotte K. - Verified user on Oct 12, 2020
I really enjoyed staying at Safe Harbor Jefferson Beach. It was the biggest marina we had ever stayed at. The people on the other boats were really nice too. I was looking forward to using the fitness center, but it was closed due to COVID. Showers were clean, and laundry room was nice, with multiple machines. The laundry room was a little bit of a walk from our slip, but they have carts to carry things around. We really liked going to Watermark restaurant for dinner.
by Mark M. - Verified user on Sep 14, 2020
Very nice, helpful, clean, nice bar scene. Busy.
by James S. - Verified user on Sep 01, 2020
Everyone was very helpful. Great facilities.
by Courtney B. - Verified user on Aug 30, 2020
It was wonderful! Bathrooms and laundry rooms were spacious, nicely done, and clean. Close to restaurants and stores. The marine was quite at night. Moorage was reasonable!
by Anonymous on Aug 29, 2020
From the moment we contacted Jefferson Beach for dockage, until we departed, Semo Post and his staff gave outstanding service. Semo went out of his way to make sure we had a slip, then sent associates over to give us important information and to make sure all was well. Semo helped with arrangements for our dining at the Watermark, and made our anniversary special. The next morning Semo called to make sure we knew that we could stay as long as necessary to wait out the storms in the area. We highly recommend this marina for the convenient location, the quality of the marina, and especially the care they give. Sue and Al Sutton 8-25-20
by Tim O. - Verified user on Aug 27, 2020
Nice Marina. Lots of restaurants near by.
by Thomas L. - Verified user on Aug 11, 2020
Nice laundry, bathrooms, and fuel dock. Fuel prices a little high. Docks ok with the high water.
by Brandon J. - Verified user on Jul 05, 2020
Great marina, showers and bath house are super clean and have recently been remodeled. Everyone was very helpful.
by Gary R. - Verified user on Jun 22, 2020
We had a fantastic stay at Safe Harbor Jefferson Beach Marina! Beautiful spot on St. Claire Shores with easy access from the lake and gorgeous sunsets. Semo was very helpful with immediate responses via the dockwa app and availability by phone. Thanks Semo! Watermark restaurant on site had delicious food. We’ll be back!
by Lee F. on Jun 19, 2020
Absolutely the best marina staff ever. I launched a new to me yacht at JBM and became a transient guest there for 3 weeks while working out the kinks in the new boat. Semo and his team treated us like royalty. They delivered packages to us to save us having to stop by the office, the service staff was efficient and clean, the gas dock was well staffed and very helpful, the marina manager was always willing to take my call and provide me with local knowledge. All in all this was the best marina experience I have had in 15 years.
by Elmer F. - Verified user on Oct 02, 2019
Very nice people andhelpful
by Gena O. - Verified user on Sep 17, 2019
Fine, easy to get in. Nice young man to assist. Wish we could go to Mike's restaurant without hiking all the way to Jefferson and back in!
by Rick A. - Verified user on Sep 01, 2019
Was told to tie up at fuel dock just to get a slip assignment, twice.
First slip was too small.
Fuel dock was very busy. The docks do not have cleats so the dock help took 15 minutes, each time, to tie us up. They were inexperienced.
Second slip was next to a wall of covered slips, so we had no view in that direction. Also had a loud water pump, of some kind, in our slip running intermittently. It took more than an hour to get tied up in our slip.
We were across from Brownies Restaurant/Bar which attracts loud, go fast boats. A constant parade of boats.
We were told that the dock master had quit and the staff was not trained.
Thank you for your review and for choosing to stay with us at Safe Harbor Jefferson Beach. We apologize that you were not happy with the transient slips that we had available over Labor Day Weekend. Holiday weekends at the marina tend to be very busy and more active, and we would be happy to welcome you back and get you a better slip assignment next time you are in the area. Please feel free to reach out to our marina office, and the GM would be happy to address your concerns. We sincerely appreciate customer feedback and are dedicated to providing a great experience each time you visit us.
by Kenneth M. - Verified user on Sep 01, 2019
Great, clean safe and no drama.
by Steven P. - Verified user on Aug 13, 2019
Very clean and organized. Good docks. Only wish they had a pool.
by John S. - Verified user on Jul 24, 2019
The marina was clean, shower houses were nice, air conditioned and clean. Marina staff we dealt with were very nice and helpful. The problem was while we were there the marina was have issues with high water. They couldn't do anything about that but where they had us docked was on the wrong side of about a 50 yard long section of driveway that was under water. The trouble was any time we wanted to leave our dock to go to a restaurant, or shopping or anything, we had to wade thru this high water. Plus the dock was a long walk from either one of the shower houses, and, again, to get to the one we had to walk thru the water. To get to the marina store for ice was even further, it was a good 15 minute walk. When it really annoyed me was the day we did walk to the marina store for ice and found there were plenty of empty docks within a couple minutes walk of both the store and one of the shower houses, and we would not have had to walk thru the water. The person who assigned us our dock was well aware we were transients, that we did not have a car and had to walk thru the water to get anywhere and yet stuck us over there anyway. Jefferson Beach has been the most expensive marina so far on our trip and the most inconvenient. Probably the only way we'd go back is if they can promise us in advance that we'd be docked in a more convenient location.
We are extremely sorry for the inconvenient slip assignment and high water issues. We would love to have the opportunity to make this up to you. Please give us a call at 586-778-7600 ext. 3434 to discuss. Look forward to hearing from you soon!
by Steven M. - Verified user on Jun 29, 2019
great facilities, staff couldn't have been nicer.