8 Weber Road
Central Square, NY 13036
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4 Reviews
by Michael M. on Sep 22, 2024
I had a very mixed experience at 43 North Marina. When I planned my Erie Canal transit, 43 North looked like a good stop for its amenities and diesel fuel. I booked a slip through Dockwa.
About a week before I arrived, I discovered my waste cap was seized, preventing me from pumping out my black water tank. I called the marina and spoke with the service department, informing them I wanted the cap freed or the entire deck fill replaced, since I couldn’t complete the trip without emptying the holding tank.
After I arrived and bought fuel, they directed me to a dock that was too shallow; I ran aground on the approach. They “thought” it was deep enough, so I had to spend the night on the fuel dock.
When I checked in at the service desk, it was clear the manager had done nothing to prepare for my arrival. A technician came to the boat and struggled for an hour before giving up and saying he couldn’t access the deck fill without damaging the boat. He gave up and I had to complete the trip without using the head.
The marina billed me for an hour of labor, even though they accomplished nothing. When I got home I ordered a new deck fill for $50 and replaced it in under an hour.
I expressed my disappointment to the marina and got no response at all. Yes, their bathrooms are clean, but the WiFi is unusable and there are no other services. I cannot in good conscience recommend this marina.
Marina Response:
Thank you for taking the time to share your experience at 43 North Marina. We genuinely value all feedback as it helps us improve our services.
I’m sorry to hear about the issues you encountered with your waste cap and the docking situation. It’s clear that we fell short in preparing for your arrival, and I apologize for any inconvenience this caused during your transit. I assure you that we are reviewing our procedures to ensure better communication and preparation in the future.
I appreciate your feedback about the amenities and WiFi; we are constantly working on improvements to enhance our guests' experiences. The WiFi outage has since been fixed.
We would love the opportunity to discuss your experience further and see how we can make this right for you. Please reach out to us at your convenience. Thank you again for your input, and I hope we can regain your trust in the future.by Mark M. on Aug 31, 2023
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by rachael c. - Verified user on Aug 13, 2023
Great Marina! Friendly staff, clean new bathrooms and shower! They had power, water, and feul. Restaurant right around the corner, this is a perfect stop for the night
by Ulf J. - Verified user on Aug 25, 2019
Very nice and clean marina/boat yard. We were coming in late and they arranged for a reflective cone marker for our spot. Very nice and clean bathrooms/showers. Would absolutely go back next time we are in the area.
About 43 North Marina
43 North Marina provides boaters with a safe and convenient location to store their boats on the New York State Barge Canal. In addition to dockage we offer marine services such as haul outs, detailing, and winterization.
Booking Info
Max LOA: 65'
Services
Amenities
Photos
