by frankierav03 on Oct 23, 2022
@hughestdavid I have been keeping my boat here for 5 years now and have had nothing but an excellent experience. I agree, it is an amazing place to stay. I love taking a dip in the pool on a hot sweaty day or relaxing by the new firepits. Sara was extremely nice; however, I have had a very different experience with the dock boys. They have catered to any need without question and seemed to have great personalities. I have never been unable to find an open grill. (And I grilled every Saturday night for the past 5 years). Regarding the flag I have seen it flown from 7:30am to 7pm every day. I've seen them take the flags down many times, often they patriotically fold the flag while singing the national anthem! You must have caught them on a very very bad day because they are very well trained and respect the flag.
by johnconvertito on Sep 13, 2022
by avante on Sep 12, 2022
What a great Staff! They are always on the Docks lending a hand. Friday night band/happy hour was fun! The Saturday night end of the Season pig roast was superb! Transients are made to feel welcome, including receiving a bag with events info. Beautiful Marina!!!! This is what a Safe Harbor should be!!
by marcusmarino on Sep 11, 2022
Very large marina....restaurant on the premises....gas grills...nice reck room....good place to go poking around with a dingy....rest rooms and showers were very clean....dock staff were very helpful. Nice place to visit
by hughestdavid on Sep 06, 2022
Was an awesome place to stay, Enjoyed the pool Fire pit area, club house and programs, also the local restarunts. Sara was nice, dock boys not friendly or seemed to lack personality(snobish). Wish there was one more grill supplied for grilling there was a long wait with many people waiting to use 2 grills in pick nick area. The 3rd grill was was disabled and abbandoned long ago. Was sad to see they had very little respect for the American flag never flown until late morning or early afternoon and when not flown was crumpled in a ball on the gas dock office table. When carrying the flag through the marina the dock hand threw it over his shoulder. So sad to see no respect, obviously not trained properly. Otherwise nice facility, clean, well maintained.
by racerx309 on Sep 05, 2022
What a great location and ship shape clean marina. Live all the dock interconnect. No need to go inland to get anywhere unless you want a quick cut thru. Super friendly staff and accommodating , nice touch with the welcome bag delivers to the dock. Grills were great plentiful and quality with plenty of space and views showers and bathrooms were county club quality. We will be back!!
by ppaglia on Sep 05, 2022
Outstanding stay in every way.
by joshuagoldman on Sep 04, 2022
I paid 5 psf and we expected a courtesy shuttle. Please apply an appropriate refund.
917 859 7764
by rdidan on Aug 28, 2022
Nice clean marina. Dock hands are very nice.
by lenobleb on Aug 27, 2022
Great dock hands. Clean bathrooms. Quick and easy to get in and out
by askroski on Aug 22, 2022
Pilots Point was as always a great trip for us. The staff accommodated our request for an outside slip due to our older boat with lack of tight quarters maneuverability. It is most appreciated!!!! Thank you Pilots Point
by jinclan8 on Aug 21, 2022
Sara and the Marina/dock staff were outstanding !!!!! Looking forward to going back!!
by paulboyf on Aug 19, 2022
Great friendly staff, wonderful up to date facility. Can’t wait to go back.
by sloopellen2 on Aug 16, 2022
Dock hands were helpful.
by waltjhr on Aug 15, 2022
Great facility with super views, extremely well managed, happy helpful and professional staff. Wonderful spot to stop, the restaurant on Bacari Social is excellent.
by storkdoc47 on Aug 15, 2022
Wonderful staff! Great facilities!
by xuvptte_5v9smjievpau on Aug 13, 2022
Dock crew was especially helpful!
by wtf on Aug 06, 2022
Stayed 4nights over the 4th of July. The crew there is wonderful. We had 12-14 boats all from Deep River and they did a great job docking us all together on the gas dock. We very much appreciated that!
by drewd on Aug 06, 2022
Great stay as always. Dock staff very helpful with slip assignment in advance and came right out to help. Bacari Social was delicious and they had a band playing outside , wonderful
by anngreg1920 on Aug 05, 2022
What a pleasure to stay at Safe Harbor. The facility is meticulously maintained and clean. The staff are beyond friendly and competent. Its a great location with a lot within walking distance. We will most certainly go back.
by rickyt95 on Aug 04, 2022
The fuel dock personnel are nothing but stellar at their jobs. Super friendly and always willing to do whatever it takes to make my stay there the best in the area
The pool makes it feel like I'm at a resort. It would be nice if there were laundry facilities as described in Dockwa.
So great to hear! Looking forward to seeing you in the future!
by cuecker on Aug 03, 2022
Very clean marina. Friendly and professional staff. Nicest marina I have been to in the North East.
Only issue was we ran aground (sailboat with 7ft draft) trying to get to the fuel dock at low tide.. But this is outside their control. Marina staff was very helpful in this situation.
by mitcholt on Jul 24, 2022
Wide fairways and nicely marked slips made docking easy. Also enjoyed the pool and bathroom facilities. Will be back!
by rol on Jul 18, 2022
All was great including fuel price. We are coming back on Sunday. Staff is friendly and helpful. 👍
by dbkess15 on Jul 17, 2022
Love this marina. Great staff. Clean. Tricky currents on the transient dock
by lateharvest on Jul 12, 2022
GREAT visit at Pilots Point! The staff is AMAZING. Thanks to Sara, Jack, Chris, Isabel and the entire team (can't remember all the names) for the docking help and responses to all our questions. They made us feel like truly valued guests. And the facilities -- pool, showers, outdoor tables & chairs, BBQ grills, fire pits -- are perfect. Great onsite restaurant, too.
by edwardmockus on Jul 10, 2022
Excellent visit. Staff was attentive, facilities were clean, pool was refreshing.
by wdsneddon on Jul 07, 2022
Beautiful place with many nice amenities! Nice beach near by. Beautiful lush green salt marshes with Egrets! Great staff. Very helpful and friendly. Definitely a great place to hang and explore? Isle of Skye
by emco11356 on Jul 07, 2022
Nice marina. But didn't get any information package.
by yewyfveure4y6kztxbj6 on Jul 05, 2022
.everything was great. The marina was beautiful and the people were friendly. Will definitely be back
by dr on Jul 03, 2022
Top notch facility and staff will definitely be coming back
by robinharrington123 on Jun 20, 2022
Beautiful, clean and 💯 better than Strong’s. Thank you for a fabulous time! We will definitely be back!
by ab040352 on Jun 19, 2022
We come here regularly because it’s such a welcoming and well run marina - well staffed with energetic dock hands, beautifully maintained with nice amenities. Great place to relax.
by avarza on Jun 12, 2022
Great time for family.
by rwtomey on Jun 12, 2022
A great place to visit. Dockmaster Sarah snd her crew are fantastic!!
by chrisri001 on Jun 03, 2022
Perfect! Clean, friendly and well supported!
by lmacari on May 23, 2022
Friendly staff, helpful, efficient, very clean and organized grounds and marina, Excellent restaurant on premises, "Bacari Social".
by rdepasqua on Oct 04, 2021
Great overnight stay, great staff easy in and out on way to NYC
by bouchakl on Sep 24, 2021
Great management of this location!! We were pleasantly greeted, assisted with fuel and docking. We could not have asked for better service. Warning if walking west, ask the marina the shortest route as GPS didn't help us here.
by johnniemac on Sep 16, 2021
Clean dock areas and clean baths and courteous staff
by dennishr36 on Sep 13, 2021
A really well organized marina with friendly and competent dock staff. Bills Seafood is a good restaurant up the river just past the bridge.
by williamwalter on Sep 13, 2021
Great marina. Clean bathrooms and pool facilities. Close to restaurants. Friendly and helpful staff. The price of gas was misrepresented as “including tax.” When we went to pay they added tax. This adds up when buying hundreds of dollars worth of diesel.
by apdivito on Sep 06, 2021
Grat facility and staff was very helpful, friendly and attentive.
by rkg123456 on Sep 06, 2021
great slip nice docks great pool showers and bathrooms were great giant facility I love that you can get a pumpout so easy ... they schedule it and always come
by galligan6md on Aug 29, 2021
Convenient, very helpful staff, great food and staff at the restaurant. Very nice, clean showers etc.
by 59 on Aug 29, 2021
Excellent stay, everyone was so professional and helpful at Marina. We had a few things that needed fixed and they could not have been more responsive. Max orchestrated quick repairs and Sarah did the same with our docking needs. Christian took us too Stop and Shop for needed provisions. We look forward to returning.
by jbsahrbeck on Aug 25, 2021
Very protected harbor. The staff was excellent. Great facilities.
by starg on Aug 21, 2021
A great marina with many amenities and a friendly and knowledgeable staff. On our arrival, the crew was there to assist us with docking. The grounds are spotless and restroom facilities are super clean. There are gas grills placed throughout the marina and a short walk will take you to the town beach. We have been here several times and always have had an enjoyable stay.Great job Sarah!
Thanks for the wonderful review. It is always a pleasure having you here at Pilots Point, and we are always happy to assist our guests. Looking forward to seeing you again on your next visit. Happy boating!
by cheech on Aug 18, 2021
We enjoyed our stay. Staff was great and facilities were clean and orderly. Only issue for us was terrible WI-FI. I was a bit surprised with a Safe Harbor marina having such terrible service. We will be returning as our stay was enjoyable
Thank you so much for the review! Hopefully next time we can help you get a better Wi-Fi connection. Looking forward to seeing you again!
by daearle on Aug 18, 2021
Fine facility, welcoming and helpful staff.
by kentseeley76 on Aug 18, 2021
We visit Pilots Point every year and as always our stay was perfect! The staff was great once again and we happened to be in port during "pirates week". They put on a scavenger hunt that you did via tender followed by pizza and prizes, and needless to say it was a fantastic time! On another note I was in Mystic the night before and had a bilge pump go out. I left a VM for the parts department the night before for the part I needed and it was at Pilots Point.....GREAT Service!
Wow! Thank you so much for the awesome review! We are so glad you got to join us on Pirate Day! We can't wait to have you visit again!
by steph71487 on Aug 16, 2021
We had an excellent stay at Pilot’s Point. We traveled there with two other boats and they were able to accommodate us and keep us all together on the same dock. The dock staff was friendly and helpful. The marina has so much to offer and is beautifully maintained. The marina is very organized and well run, which is hard to find, especially for a marina their size. We are looking forward to coming back. Thank you for a great visit.
by mikegianoni on Aug 15, 2021
Marina and staff are great. It’s much more shallow than on the website.
Thank you so much for the kind review! We cannot wait to welcome your group back!
by gwittich on Aug 13, 2021
Nice marina; laundry facility is missing.
Thank you for your review. Unfortunately, the town will not allow us to have laundry onsite. However, there is a laundromat very close by and we are always happy to provide a ride. Please ask the next time you visit.
by billberner on Aug 12, 2021
Pilots Point is usually a 5 star experience, but today was an exception. For some reason there was only 1 person dock staff person on the grounds. As a result no one was able to assist on the dock catching lines. Got my 45' sailboat into the slip alone fine despite midslip pilings and minimal horizontal clearances, but it was not the typical Pilots Point service. An anomaly I'm sure, but...
by santosearay on Aug 11, 2021
Excellent marina, friendly and helpful dock staff. Property is very well maintained.
We are so glad you enjoyed your stay with us! Enjoy the rest of your season!
by andreac on Aug 01, 2021
Great staff. Clean facilities. Nice docks.
Thank you so much for the review - We are so glad you enjoyed your stay with us!
by tcollins2 on Aug 01, 2021
Wonderful place so much to do and see
by mark42060 on Jul 28, 2021
Excellent, as always.
Great dock staff
by top1performer on Jul 28, 2021
This was our 1st trip to Safe Harbor Pilots Point and not our last. Facility is well maintained and spotless. Sara, Kip and the team there were all extremely helpful and polite. Our preferences were happily met which made our trip more enjoyable. We highly recommend adding this marina to your next trip. You will not be disappointed. Thank you, Fred & Jan ("JanMarie VI")
Thank you both for the kind review! We look forward to seeing you in the future!
by antdefelice on Jul 27, 2021
Great place! Definitely be back.
Only thing missing is a coffee/breakfast spot at the marina.
Looking forward to having you back!
by jefflisa on Jul 21, 2021
Needed to have garbage bins on docks. The playground needs to be fixed and updated. The bathrooms and showers are extremely clean but are outdated. There needs to be a clubhouse on the south side. Pool was large and clean.
Thank you for staying with us at Safe Harbor Pilots Point! We appreciate your feedback! We are in the process of getting a new playground and will look into more garbage bins as well. Next time you visit us you can check out our south yard clubhouse which is located by the restaurant and fuel dock. Happy boating the rest of this season!
by lwboxes on Jul 13, 2021
Helpful staff, decent facilities, excellent restaurant
by crosbyj11 on Jul 13, 2021
The crew at Safe Harbor Pilot's point is always great. Facilities and grounds are well kept. We enjoy our stops here!
Thank you for your stay!
by ajbenet on Jul 11, 2021
Excellent Good location and service
by wchristie1 on Jul 11, 2021
Dock staff and facilities are top notch!
Great new restaurant at the marina.
Will be back again! Thanks
by ehniii on Jul 07, 2021
Great staff helpful
by mrcunningham1018 on Jul 06, 2021
Great location and nice facilities, really enjoyed the area and the dock set up was very good. Definitely will go back in the future.
by petem1 on Jul 06, 2021
Very nice facility . However there are no laundry facilities
by smanion on Jul 05, 2021
Always have excellent service and great stay at Pilots Point. So happy that we can use our free nights there!
by drraskin on Jul 04, 2021
Always a great visit
by captianken on Jul 03, 2021
Friendly dock staff and dockmaster, very willing to help on anything and everything. East slip to get in and out of. Would definitely visit again.
by rrkrrk on Jul 02, 2021
The wi-fi is slow and not totally reliable. The password is too long….especially true for smart TVs that don’t have a keyboard app.
by windsurfer on Jun 29, 2021
Great location, friendly and helpful staff - will be back👍
by genepaquette on Jun 27, 2021
The staff and facilities were great!
by lcruiser on Jun 24, 2021
Quick and easy access from the Sound. The team saved our bacon when we called them late in the day with a problem with our sailboat while heading down the Sound and needed after-hours docking and next day engine repair (alternator was not charging the batteries). They were helpful and unbureaucratic, even offering free shuttle to supermarket for provisioning, and the yard team found and fixed the problem in an hour. Having a good restaurant on-site was a plus. This place has everything - except, inexplicably, laundry facilities.
by jouellette on Jun 23, 2021
Stayed here one night while transiting east. Very nice facility with pleasant helpful staff, nice bath facility, popular restaurant. Pretty easy docking for transients.
by ejl on Jun 23, 2021
Very nice marina with friendly and helpful staff. Good stopping point between Block Island and the western part of Long Island sound.
by swhowell01 on Jun 22, 2021
Great stop over on your way to Block or Greenport. We love the amenities, cleanliness and friendly staff!
by godspeed on Jun 19, 2021
LOVE IT HERE! Friendly,clean and totally beautiful all around
by aspacebystace on Jun 13, 2021
The staff was so nice in the docks and the restaurant which just opened two weeks ago was great as well. The was a wedding going on so the restaurant was closed Saturday, however we enjoyed the band from the boats!!! We will be back!
by kevintblanco on Jun 09, 2021
What an amazing stay at Pilots Point! Sara and the staff took great care of our group and provided exceptional service with a smile.
by tzicko on May 15, 2021
by dstrechay on Nov 10, 2020
We just needed a slip for an overnight stay while moving the boat. Super friendly and accommodating staff. Beautiful facilities and very easy to get in and out to the Long Island Sound.
by tidallife on Oct 07, 2020
Nce place, but I was unable to use the Wi-FI, and wasted an hour trying to get connected and set up a dockwa acct. Dock hand finally had to do it for me on the office computer. Never did get connected, and their Wi-Fi interfered with my own cell data, frustrating debacle. Especially when paying high rates.
by rjefferysr on Oct 05, 2020
Terrific staff, so close to LI Sound
by ghosail on Sep 29, 2020
Great as always at Pilots Point
by eherlihy on Sep 26, 2020
Beautiful marina, with helpful staff! I appreciated the phone call telling me which slip to take.
by smeister on Sep 16, 2020
Nice people and beautiful marina. Good service. Good electric.
by doublejd on Sep 14, 2020
Without a doubt, one of the most beautiful Safe Harbors we have stayed at. Very helpful dock staff. Great new restaurant.
by jeffgarcia on Sep 10, 2020
Great staff. Had an excellent stay at Pilots Point
by ddoyle42 on Sep 08, 2020
Amazing location. Lots to do. Channel entering and exiting very narrow and poor location for fuel station. Difficult to find someone in main office. Was not provided WiFi password.
by themacster on Sep 08, 2020
Nice stay, facilities were clean and grounds were nicely maintained.
by doms1214 on Sep 07, 2020
This was our first visit to Pilots point and it wont be our last. This marina is fantastic! Upon arrival and calling the dockmaster we were immediately greeted in the harbor by a small tender that took us to our spot, we came in with 4 boats at the same time. The 2 deck hands were prompt and got us all tied up quickly. Each slip has a dock box, power, hose, etc, the docks themselves are beautiful with a composite type decking and well maintained. We were on M dock right near the bathrooms and pool. The bathrooms were clean and had 3 toilet stalls and 4 showers, you could smell the bleach in the morning, they kept them very clean. behind the bathrooms there is a nice pool with lounge chairs. There is another pool on the other side of the marina as well which is a little more updated, but our kids didnt care. Behind the pool is a nice pavilion with tables and grills, then a large playscape for the kids. This is a great marina to have a dinghy if you want to explore, or take it to the other pool. We also went up into the march for miles, the kids loved it, and its a short ride to Bills seafood for dinner or icecream. They also have a free shuttle which took some people tot he outlets and back which was very nice. next time we come back it will be for 3 days, this place is fantastic!
by duchess425 on Sep 05, 2020
Doc hands need to tie the line to the cleat - not hold it, especially in a wind, a slip too small and in tight quarters. Such was our issue.
Everything else was just perfect. Wish the restaurant was open longer.
Security Guard was very nice and helpful.
by keith_hawkins on Sep 01, 2020
The sending out of a skiff to guide us in was very welcome, and the beginning of a highly professional docking process at a beautiful setting with first rate facilities.
by hmurmur on Aug 26, 2020
Great facility. They have everything! Had a refrigerator malfunction. They had a repairman on the dock when we arrived. Everyone was pleasant and professional. We go there every year!
by dougr4000 on Aug 23, 2020
excellent service and nice facility
by jjhshar on Aug 22, 2020
The check in process was efficient since they had our arrival on record and we prepaid. The overall marina conditions were fine. However, we received absolutely no attention. There were no dock hands to help us into the slip, no one greeted us and no one gave us the “lay of the land “....things to do and see, restaurants, facilities, etc. We’ll give other Safe Harbor marinas another shot, but we won’t be returning to Westbrook. Cedar Island marina and in Clinton, CT is just west of here and is much friendlier and helpful.
by hogan on Aug 19, 2020
This has always been one of our favorite stops. Unfortunately, the restaurant is only open on weekends this year. The pool and pool deck were filled with leaves both days we went to it. The first day, there were a bunch of you kids screaming at the top of their lungs, and I had to leave. The second day, a family brought a big dog to the pool and tried to get it to swim. No one from the marina ever came by on either day.
The dock staff are GREAT!
by rhk123 on Aug 17, 2020
Safe Harbor’s best marina in the Northeast. Too bad more of their marinas aren’t run as well
by pnelson0924 on Aug 12, 2020
My husband and I love staying at Safe Harbor Pilot's Point! It's clean, the employees are friendly, the views are amazing, and there's a lot do within walking distance. The property is well maintained and we hope to visit again next year!
by grace on Aug 01, 2020
Dock staff was great. Liv's restaurant was able to take our phone order from sea as we were arriving by water right at 7:00 pm. We stop several times a year and it's always a great experience. S/Y Grace from Pequot Yacht Club. Southport, CT.
by pippins on Jul 31, 2020
Just want to take a minute to say how incredibly happy we are with the work these men have done on our 39' Cal! A complete redo on our mast, bottom painting, wax & shine, pump replacement etc. A shout out too Bill the painter, Brain & JC (rigging & electrical) and of course Justin the Assistant Manager! What a great team. Thank you all so much for your our hard work! So so HAPPY! Ed & Sherry (Aldebaran)
by fullcircle on Jul 28, 2020
Good stopover on the way to Block Island. Nice pool good restaurant. Good staff.
by kost-ly on Jul 27, 2020
Great place, very accommodating with a superb dock staff !
Thank you for the review. We are happy that you found us accommodating. Bugs can be pests in the summertime, but we hope they don't stop you from coming to visit us again soon!
by nr on Jul 26, 2020
SHPP is a great marina with a friendly and helpful staff. The grounds are immaculate and the pool is refreshing. My granddaughters loved the playground not far from the pool and Liv's Restaurant located in the marina serves up a great lobster roll.
by miya on Jul 26, 2020
Very nice marina the staff is amazing, they came out with skiff to escort us in.
by gregoryortega on Jul 24, 2020
We sailed to Pilots Point unexpectedly for repairs. We'd been there several times before and always had good experience. Outboard of 25 years finally gave out and Dean, the service manager could not have been more gracious. The courtesy extended by all was above and beyond but a big thanks to Dean.
by edflores624 on Jul 13, 2020
Great marina! Very professional and helpful staff. Spent a few hours in beautiful pool That was not crowded on a sunny Sunday afternoon. The docks are in great condition and there is no wave action at all within the marina And no noise so you sleep very Here.
Overall I give this marina two thumbs way up !
by smalexander on Jul 09, 2020
Excellent staff could not ask for more
by mockus on Jul 06, 2020
We had a great time. Staff was very helpful on arrival. Facility was ship shape.
by gurnhamc on Jun 01, 2020
Very accommodating, polite and helpful.
by joeguidos on Oct 02, 2019
We love this marina and visit every year. This time we were late in the season (last week of September). We understand about the pools being closed and even the restaurant being closed for the season. But it was a bit much that the A/C in the lounge and rest rooms was shut down already. We had unseasonably warm weather during our stay and the lounge in particular was too hot to use.
by j105 on Sep 29, 2019
Boatyard staff were very helpful over phone prior to visit and when arrived and left. Very nice bathrooms/showers too. Highly recommended!
by alzager on Sep 27, 2019
Pilot's Point is a first class marina. Staff provides excellent service. Good restaurants are nearby within a nice walk. When mechanical help is needed, they are competent, caring about your wish to get back on the water as soon as possible. Access off the Long Island Sound is so easy and close, yet the marina is well protected no matter from which direction the weather comes. I could say more good things. But you get the picture.
by dalegreenwood on Sep 01, 2019
Good service, clean docks
by tbollier on Sep 01, 2019
Very helpful staff, clean marina and great spot right off the sound. A definite best stop over, when sailing from New Rochelle to Block Island. T
by drspina on Aug 28, 2019
Not my first time and as always the staff and facilities are awesome. Michealla can handle a dock line like few can and she’s knowledgeable and professional. Justin stepped right in to handle the stern line even though he was done working for the day. Says a lot about the staff that they are always “on” and how well they work together. Beautiful grounds, docks and facilities. Always a pleasure to arrive at Pilots Point. Thanks all.
by cjr417 on Aug 27, 2019
This was our first time to Pilots Point and it didn’t disappoint. We came in with 3 other boats and they were able to get us all together. The grounds were beautiful. The docks were new and bathrooms very clean. The kids had a blast in the pool and playground. We will definitely be coming back!
by bhennessy59 on Aug 26, 2019
Great, knowledgeable staff. Lovely property to walk around. Even though we didn't use it, the courtesy shuttle was a plus.
by donaldf on Aug 24, 2019
Nice docks, helpful, friendly staff.
by tdenunzio on Aug 22, 2019
Excellent facilities, friendly and helpful staff.
by gwlk99 on Aug 14, 2019
Facilities and staff more than met our expectations
by perfectlyfrank on Aug 13, 2019
Very nice stay. Only downside, the restaurant didn't serve alcohol and no volume discount for diesel at the fuel dock.
by rdenny on Aug 12, 2019
Pilots Point Marina was exceptional! We arrived a little early (noon) to get ahead of the weather and the staff were accommodating and helped us refuel and get settled. The girls shuttled us to a nearby restaurant on Saturday evening in the courtesy van and went out of their way to come back and pick us up. We really enjoyed the weekend, This was our second time visiting and Pilots Point continues to be an exceptional facility with awesome staff!
We sincerely appreciate your great review, and we are so happy that you enjoyed your stay at Pilots Point! We strive to make the reservation and arrival process easy and quick so that you have more time to just relax on your boat and enjoy the marina and surrounding area. Thank you for your feedback on our team and the facilities as well. We are delighted to hear that we will be your benchmark, and we are looking forward to your next visit. See you soon!
by naiad on Aug 11, 2019
Needs a better handicapped shower. Had person traveling with us who needed A) a seat and B) a spray hose due to a medical condition
Thank you for your feedback and so glad that you found our marina to be located in a beautiful spot! We are sorry that we did not show you our handicap showers that have a seat and spray hose. The next time you visit, please let us know and we will get you docked near the bathhouse that will be best for you.
by daved on Aug 05, 2019
Dockwa is easy to use and has the best list of marinas to review and choose
by astrouse on Aug 01, 2019
Excellent facilities. Attentive dock staff. They are available to drive you to local markets.
by robin.j on Jul 31, 2019
Safe Harbors Pilots Point has really gone downhill. When the Brewer family had 100% control of the marina it was a much friendlier place. Now with the acquisition, the down to earth feel has gone out the window and the corporate mumbo jumbo has been ushered in. We tried to make a reservation and could not get a straight answer if they had room, and when we came to the fuel dock we were saddened to see that Max was not there anymore. In previous visits Max is what made us want to come back! So with him gone we were not too thrilled. With that being said, we were rubbed the wrong way and proceeded to Clinton and had a wonderful stay at a marina there (I will refrain from stating the name, but it is the biggest in Clinton.) If you want a down-to-earth feel then proceed elsewhere!
Thank you for leaving us a review and for bringing your concerns to our attention. We apologize if you did not receive an appropriate answer to your transient inquiry. We always have plenty of transient availability and would have loved to have you stay with us. Max was an excellent dockhand, and we were sad that he decided to move on after graduating college. Our current team is also excellent and always ready to help! Safe Harbor Pilots Point is still the same marina that our Members and guests have enjoyed for many years, but now we have the added benefits of being part of the largest network of marinas in the world. We do hope that you will consider staying with us next time. You’re always welcome here at Safe Harbor Pilots Point!
by philg123 on Jul 28, 2019
Great clean well maintained marina. Lots of good local restaurants and the staff was very helpful.
by dleenhouts on Jul 27, 2019
Called on Monday morning to request a repair when I arrived, was told they'd have someone look at it that day. Asked Tuesday morning for a status update since no one looked Monday, they again said they'd send someone today. Asked Wednesday morning for an update & was again told someone would be out today, but that they may not want to do the work at all because the engine was old & they were busy, so I did the work myself while they stopped by to cancel the work order when I got halfway done. Additionally the security gate was not responsive 3 of the 5 times my guests & I arrived. The facilities are nice but I wish I had known to look for somewhere else to have work done, & I wish they had told me that on the first day instead of the third so I didn't waste 2 days waiting for help that never came.
by 300searay on Jul 22, 2019
If there was an open restaurant on the premises would have rated it five stars. Dock hands were great, everybody very helpful.
by bktwitchell on Jul 22, 2019
Beautiful Marina and very courteous and professional staff!! We loved our first stay here and we will definitely be back soon!!! Had a quick one night stay and enjoyed use of the courtesy van for a ride to dinner at Bill’s Seafood then had a leisurely walk home which gave us a chance to admire all of the beauty of this marina!! Can’t wait to return!!
by arm420 on Jul 22, 2019
Best most helpful friendly staff best run Marina been coming here for years current staff is top notch!!
by mgchalos on Jul 21, 2019
Very helpful personnel. Great facilities
by rhk1231 on Jul 14, 2019
From Maryland to Maine this is the best Safe Harbor Marina. The staff could not be more helpful and the grounds are beautiful. The only concern was that the on-site restaurant was closed for renovations, in the middle of the season?
by pdinnan on Jul 08, 2019
Beautiful marina. The entire staff was very helpful and courteous! We will definitely visit again!
by jfh on Jul 08, 2019
Great Marina with excellent staff and facilities. We will be back!!
by donaldtremblay on Jul 07, 2019
Great service! great location!
by cindyandtim on Jul 07, 2019
Great! Loved our slip and you accommodated all our boats. Your pool was great. Restrooms clean, friendly staff..great fireworks..had a wonderful time!! Thank you!!
by paeliea on Jul 05, 2019
Our stay here has been very enjoyable. The only issue we had was that my hot dogs and hamburgers were stolen from the community room on July 4th. I took my children and grand children to a restaurant instead so we didn't have our planned BBQ. Now I don't put anything the community room and lock my boat every time I step away.
by jmz on Jun 18, 2019
Regularly stop at Pilots Points. Clean facilities and great staff. Josh always takes good care of us.
by tmcg on Jun 11, 2019
Always a great stay at Westbrook, Josh & his team are just top notch.
by willblake on Oct 28, 2018
We had to arrive after everyone had gone home at the dock, so the Dockmaster let us know where we could tie up for the night and have power. A very nice person going home late from the accounting office gave us a ride to a nearby restaurant. A treat after a rough cold day. Thanks everyone.
You are most welcome! Thank you for staying with us at Pilots Point. It was a pleasure having you here, and we hope that you will come back and see us again soon.
by bmastror on Oct 09, 2018
Wonderful location and very friendly staff.
by johnsongp on Sep 25, 2018
The staff was excellent, the facilities are great and the communication through Dockwa was outstanding. They met all of our requests during the reservation process.
by rmuhlbauer on Sep 06, 2018
Pilots Point is always a favorite spot. The docks are excellent, the staff is attentive, the bathrooms are spotless, and there are amenities such as a pool, grills, and an on-site restaurant. It's also as good a marina as you'll find anywhere for all types of service for your boat.
Wow! Thank you very much for this excellent review. You made our day! It is always great to have you here at Pilots Point. Hope to see you again soon!
by kcarharris on Aug 20, 2018
Excellent - great accommodations, friendly staff, all good. Will be back!
by gstonecliffe on Aug 11, 2018
Great shuttle service, RR/Showers, Restaurant, fuel/pumpout, WiFi
Not great: shallow at dock at low tide; swimming pool not clean
Thank you for choosing Pilots Point. We appreciate your review and feedback and are happy that you brought these issues to our attention. Please come visit us again soon so we can provide you with an even better experience.
by wyoung on Aug 09, 2018
Arrived at Pilot's Point for an overnight stay after which we found oil coming out the port side exhaust. We contacted Josh the Dock Master and he contacted Chic the Service Manager. Chic got Dave, one of the mechanics to address the problem straight away. The parts were ordered and installed and the boat was up and running by the end of the day that day. Incredible!
My thanks to a great team at Pilot's Point marina that works like a well oiled machine.
Thank you very much for your great review! It was our pleasure to help you, and we are glad we could get you up and running the same day. Hope to see you back at Pilots Point soon!
by obmd1 on Aug 07, 2018
This is the jewel of the Sound. It’s impeccably kept, expertly staffed with friendly helpful people. A walk to great food. Quiet and composed at night, secure behind gates and guardhouses. The rest of Safe Harbors should come by and take notes. I’d move there in a heartbeat if it didn’t add an hour to my drive. Well done all.
Thank you so much for this great review. We would love to have you here more often, and you're welcome back anytime!
by spice on Aug 06, 2018
I had a totally fine refueling, ice, and holding tank pump out. When I threw off the dock lines, I found I had no power. The dock crew jumped and towed me back in faster than I could imagine. I have repairs underway and have been treated very very well.
It has been our pleasure helping you! Thank you for the kind review.
by lawrence2 on Jul 30, 2018
Very nice marina. The only issue I have was the vast size of the marina. You can get lost in minutes.
BUT, the staff and seasonal people were great.
Thank you for taking the time to leave us this review and for visiting Pilots Point. Hopefully you didn't get too lost :) We look forward to your next visit and will make sure to do an even better job at helping you navigate our marina. Thanks again!
by thezacs on Jul 29, 2018
Very clean. Extremely well maintained with knowledgeable dock hands.
Thanks for the excellent review! So happy to hear that you had a great experience at Pilots Point. Please come back and see us again soon.
by ahodum3 on Jul 08, 2018
Love this marina! Stayed here for our family’s first overnight trip away from our home port. Great experience from the moment we hailed them entering the channel to leaving the next afternoon. Location, people, employees, ambiance, service, hospitality all were fantastic. Kids and us can’t wait to go back!
Thank you very much for this awesome review! We feel honored that we were your family's first overnight at a different marina, and we love hearing that you had a great experience. We are already looking forward to your next visit. Until then, happy boating and keep the family adventures going!
by kfhallock on Jul 08, 2018
Wonderful place! Nice restaurant onsite, lovely grounds, helpful dock personnel. Take the shuttle to town and if you stay late it’s easy to Uber back. We’ll be back soon!
Thank you for the great review and for choosing Pilots Point! We are very happy to hear that you enjoyed your stay with us and that you found our team helpful. Looking forward to your next visit!
by lindawitham on Jun 07, 2018
Staff was very friendly. Josh was the most helpful. He was also knowledgeable. Boom Restaurant on site was convenient and excellent.
Thank you for the great review! We agree that Josh is a great asset to our team. We appreciate the feedback and your business. Please come and see us again soon!
by roomfortwo on Oct 02, 2017
Awasome marina Josh on deck to help with lines added a night d/t rain and wind without a hassle ride into town helpful o restock
by captainschrade on Sep 02, 2017
Dock staff was very helpful and accommodating, easy floating docks to tie up to and very protected and quiet. Great stop for fuel after entering Long Island sound
by spetersen57 on Aug 31, 2017
It was very nice there. Everyone was helpful. Just ashame i couldn't do any laundry. Hope that gets straightened out. Otherwise it was great
by svf43ghr on Aug 29, 2017
Great overnight spot. People are very friendly and helpful. Courtesy car took a crew member to the train station.
by jra on Aug 28, 2017
nice marina, good services, shuttle to restaurants, uber back!
by 5169225539 on Aug 27, 2017
What a huge place and kept in beautiful shape. Dock staff didn't do their homework and moved us twice to another dock, actually three times. The two dock hands were very courteous and helpful, I just don't know why they didn't check their records when I hailed them. No big deal, but they left so fast I didn't have a chance to tip them. I guess a lot of boats were coming in at that time..
by bobborden on Aug 27, 2017
Excellent staff and very helpful. I was in the east Yard - WiFi was so weak that is was useless.
by alluongo on Aug 27, 2017
Very clean and well kept. Little low on depth in the slips and channel
by nodoubt1414 on Jul 30, 2017
Our first time here.... Simply WOW !
My wife's first comment after walking the pup upon arrival was "immaculate". Beautifully laid out and maintained.
The place is sprawling... but still cozy. Narrow but well marked inlet and really pretty area. Marina is broken up into sections and is great for exploring. Courtesy shuttle is available but bikes are helpful as nearest large markets are 3mi east or west. Yard was very quiet while we were there on wknd but obviously has an incredible svc dept. Grills available all over as well as bathrooms & showers so where ever they dock you they will be convenient. All that said... NOT CHEAP. But lots of value for the money, and we would DEFINITELY return.
by tkess162 on Jul 26, 2017
Everything a marina should be.
by tclittle on Jul 26, 2017
Great stay. Courteous staff, tv in game room provides opportunity to get off boat and get caught up on world events. Overall nicest marina we have stayed at. Going to Mystic Brewers today.
by evallerie on Jul 26, 2017
all the dock hands and staff were really great! beautiful facility.
by tabishop on Jul 24, 2017
We had a nice stay. The staff was very good, the facilities were pretty clean and overall it was a good stay. Probably the biggest disappointment was them shutting down the snack bar Sunday morning due to a refrigeration issue. I could have lived without breakfast but it seems as though they could have still sold coffee or at least left the coffee supplies out. Instead we hoofed it out to the main road and found Simon's Marketplace where we had an excellent breakfast before taking the long walk back to the marina. I would go back.
by boxdad on Jul 23, 2017
Enjoyed our visit. Dock crew was very helpful, the facilities were very clean and the whole yard was well maintained. Boom Restaurant had excellent food.
by slongo on Jul 18, 2017
We arived an we're assisted in docking our boat. Everything went smoothly. We had a nice dip in the large pool and a nice hot shower. We then used the marinas grill to cook dinner. Everything was perfect. Great and courteous staff was welcoming.
by hac on Jul 13, 2017
Have stayed at many marinas over 30 ears of boating and have visited many prime venues such as Nantucket, Edgartown, Block, Newport, Stonington, etc.
Without question Brewer Pilot Point is the best and #2 is not close. Josh is especially excellent.
by marmi1121 on Jun 29, 2017
We love this marina and restaurant The shuttle service offered to boaters who are without a car is a special and very appreciated service.