by eherlihy on Sep 26, 2020
Beautiful marina, with helpful staff! I appreciated the phone call telling me which slip to take.
by smeister on Sep 16, 2020
Nice people and beautiful marina. Good service. Good electric.
by doublejd on Sep 14, 2020
Without a doubt, one of the most beautiful Safe Harbors we have stayed at. Very helpful dock staff. Great new restaurant.
by jeffgarcia on Sep 10, 2020
Great staff. Had an excellent stay at Pilots Point
by storkdoc47 on Sep 08, 2020
Wonderful staff! Great facilities!
by ddoyle42 on Sep 08, 2020
Amazing location. Lots to do. Channel entering and exiting very narrow and poor location for fuel station. Difficult to find someone in main office. Was not provided WiFi password.
by themacster on Sep 08, 2020
Nice stay, facilities were clean and grounds were nicely maintained.
by doms1214 on Sep 07, 2020
This was our first visit to Pilots point and it wont be our last. This marina is fantastic! Upon arrival and calling the dockmaster we were immediately greeted in the harbor by a small tender that took us to our spot, we came in with 4 boats at the same time. The 2 deck hands were prompt and got us all tied up quickly. Each slip has a dock box, power, hose, etc, the docks themselves are beautiful with a composite type decking and well maintained. We were on M dock right near the bathrooms and pool. The bathrooms were clean and had 3 toilet stalls and 4 showers, you could smell the bleach in the morning, they kept them very clean. behind the bathrooms there is a nice pool with lounge chairs. There is another pool on the other side of the marina as well which is a little more updated, but our kids didnt care. Behind the pool is a nice pavilion with tables and grills, then a large playscape for the kids. This is a great marina to have a dinghy if you want to explore, or take it to the other pool. We also went up into the march for miles, the kids loved it, and its a short ride to Bills seafood for dinner or icecream. They also have a free shuttle which took some people tot he outlets and back which was very nice. next time we come back it will be for 3 days, this place is fantastic!
by rkg123456 on Sep 07, 2020
great slip nice docks great pool showers and bathrooms were great giant facility may want to stay away from M dock ... there's a glut of small children with scooters and just slightly noisy ... L dock looks like a more old crowd
by duchess425 on Sep 05, 2020
Doc hands need to tie the line to the cleat - not hold it, especially in a wind, a slip too small and in tight quarters. Such was our issue.
Everything else was just perfect. Wish the restaurant was open longer.
Security Guard was very nice and helpful.
by paulboyf on Sep 02, 2020
Great staff, great facility, good location.
Always nice to return. 👍
by keith_hawkins on Sep 01, 2020
The sending out of a skiff to guide us in was very welcome, and the beginning of a highly professional docking process at a beautiful setting with first rate facilities.
by hmurmur on Aug 26, 2020
Great facility. They have everything! Had a refrigerator malfunction. They had a repairman on the dock when we arrived. Everyone was pleasant and professional. We go there every year!
by dougr4000 on Aug 23, 2020
excellent service and nice facility
by jjhshar on Aug 22, 2020
The check in process was efficient since they had our arrival on record and we prepaid. The overall marina conditions were fine. However, we received absolutely no attention. There were no dock hands to help us into the slip, no one greeted us and no one gave us the “lay of the land “....things to do and see, restaurants, facilities, etc. We’ll give other Safe Harbor marinas another shot, but we won’t be returning to Westbrook. Cedar Island marina and in Clinton, CT is just west of here and is much friendlier and helpful.
by hogan on Aug 19, 2020
This has always been one of our favorite stops. Unfortunately, the restaurant is only open on weekends this year. The pool and pool deck were filled with leaves both days we went to it. The first day, there were a bunch of you kids screaming at the top of their lungs, and I had to leave. The second day, a family brought a big dog to the pool and tried to get it to swim. No one from the marina ever came by on either day.
The dock staff are GREAT!
by rhk123 on Aug 17, 2020
Safe Harbor’s best marina in the Northeast. Too bad more of their marinas aren’t run as well
by mark42060 on Aug 14, 2020
Excellent, as always.
Great dock staff
by pnelson0924 on Aug 12, 2020
My husband and I love staying at Safe Harbor Pilot's Point! It's clean, the employees are friendly, the views are amazing, and there's a lot do within walking distance. The property is well maintained and we hope to visit again next year!
by grace on Aug 01, 2020
Dock staff was great. Liv's restaurant was able to take our phone order from sea as we were arriving by water right at 7:00 pm. We stop several times a year and it's always a great experience. S/Y Grace from Pequot Yacht Club. Southport, CT.
by pippins on Jul 31, 2020
Just want to take a minute to say how incredibly happy we are with the work these men have done on our 39' Cal! A complete redo on our mast, bottom painting, wax & shine, pump replacement etc. A shout out too Bill the painter, Brain & JC (rigging & electrical) and of course Justin the Assistant Manager! What a great team. Thank you all so much for your our hard work! So so HAPPY! Ed & Sherry (Aldebaran)
by fullcircle on Jul 28, 2020
Good stopover on the way to Block Island. Nice pool good restaurant. Good staff.
by kost-ly on Jul 27, 2020
Great place, very accommodating with a superb dock staff !
Thank you for the review. We are happy that you found us accommodating. Bugs can be pests in the summertime, but we hope they don't stop you from coming to visit us again soon!
by nr on Jul 26, 2020
SHPP is a great marina with a friendly and helpful staff. The grounds are immaculate and the pool is refreshing. My granddaughters loved the playground not far from the pool and Liv's Restaurant located in the marina serves up a great lobster roll.
by miya on Jul 26, 2020
Very nice marina the staff is amazing, they came out with skiff to escort us in.
by gregoryortega on Jul 24, 2020
We sailed to Pilots Point unexpectedly for repairs. We'd been there several times before and always had good experience. Outboard of 25 years finally gave out and Dean, the service manager could not have been more gracious. The courtesy extended by all was above and beyond but a big thanks to Dean.
by edflores624 on Jul 13, 2020
Great marina! Very professional and helpful staff. Spent a few hours in beautiful pool That was not crowded on a sunny Sunday afternoon. The docks are in great condition and there is no wave action at all within the marina And no noise so you sleep very Here.
Overall I give this marina two thumbs way up !
by smalexander on Jul 09, 2020
Excellent staff could not ask for more
by mockus on Jul 06, 2020
We had a great time. Staff was very helpful on arrival. Facility was ship shape.
by billberner on Jun 28, 2020
always been beautifully maintained in a pretty spot.
I needed to go to a marine supplier a 1/2 hour away, and they drove, waited, and drove me back at no charge.
Was also able to refill an empty propane tank
Great stay. Thanks!
by gurnhamc on Jun 01, 2020
Very accommodating, polite and helpful.
by joeguidos on Oct 02, 2019
We love this marina and visit every year. This time we were late in the season (last week of September). We understand about the pools being closed and even the restaurant being closed for the season. But it was a bit much that the A/C in the lounge and rest rooms was shut down already. We had unseasonably warm weather during our stay and the lounge in particular was too hot to use.
by j105 on Sep 29, 2019
Boatyard staff were very helpful over phone prior to visit and when arrived and left. Very nice bathrooms/showers too. Highly recommended!
by alzager on Sep 27, 2019
Pilot's Point is a first class marina. Staff provides excellent service. Good restaurants are nearby within a nice walk. When mechanical help is needed, they are competent, caring about your wish to get back on the water as soon as possible. Access off the Long Island Sound is so easy and close, yet the marina is well protected no matter from which direction the weather comes. I could say more good things. But you get the picture.
by xuvptte_5v9smjievpau on Sep 01, 2019
Dock crew was especially helpful!
by dalegreenwood on Sep 01, 2019
Good service, clean docks
by tbollier on Sep 01, 2019
Very helpful staff, clean marina and great spot right off the sound. A definite best stop over, when sailing from New Rochelle to Block Island. T
by drspina on Aug 28, 2019
Not my first time and as always the staff and facilities are awesome. Michealla can handle a dock line like few can and she’s knowledgeable and professional. Justin stepped right in to handle the stern line even though he was done working for the day. Says a lot about the staff that they are always “on” and how well they work together. Beautiful grounds, docks and facilities. Always a pleasure to arrive at Pilots Point. Thanks all.
by cjr417 on Aug 27, 2019
This was our first time to Pilots Point and it didn’t disappoint. We came in with 3 other boats and they were able to get us all together. The grounds were beautiful. The docks were new and bathrooms very clean. The kids had a blast in the pool and playground. We will definitely be coming back!
by bhennessy59 on Aug 26, 2019
Great, knowledgeable staff. Lovely property to walk around. Even though we didn't use it, the courtesy shuttle was a plus.
by donaldf on Aug 24, 2019
Nice docks, helpful, friendly staff.
by godspeed on Aug 24, 2019
LOVE IT HERE! Friendly,clean and totally beautiful all around
by tdenunzio on Aug 22, 2019
Excellent facilities, friendly and helpful staff.
by gwlk99 on Aug 14, 2019
Facilities and staff more than met our expectations
by perfectlyfrank on Aug 13, 2019
Very nice stay. Only downside, the restaurant didn't serve alcohol and no volume discount for diesel at the fuel dock.
by rdenny on Aug 12, 2019
Pilots Point Marina was exceptional! We arrived a little early (noon) to get ahead of the weather and the staff were accommodating and helped us refuel and get settled. The girls shuttled us to a nearby restaurant on Saturday evening in the courtesy van and went out of their way to come back and pick us up. We really enjoyed the weekend, This was our second time visiting and Pilots Point continues to be an exceptional facility with awesome staff!
We sincerely appreciate your great review, and we are so happy that you enjoyed your stay at Pilots Point! We strive to make the reservation and arrival process easy and quick so that you have more time to just relax on your boat and enjoy the marina and surrounding area. Thank you for your feedback on our team and the facilities as well. We are delighted to hear that we will be your benchmark, and we are looking forward to your next visit. See you soon!
by naiad on Aug 11, 2019
Needs a better handicapped shower. Had person traveling with us who needed A) a seat and B) a spray hose due to a medical condition
Thank you for your feedback and so glad that you found our marina to be located in a beautiful spot! We are sorry that we did not show you our handicap showers that have a seat and spray hose. The next time you visit, please let us know and we will get you docked near the bathhouse that will be best for you.
by daved on Aug 05, 2019
Dockwa is easy to use and has the best list of marinas to review and choose
by astrouse on Aug 01, 2019
Excellent facilities. Attentive dock staff. They are available to drive you to local markets.
by robin.j on Jul 31, 2019
Safe Harbors Pilots Point has really gone downhill. When the Brewer family had 100% control of the marina it was a much friendlier place. Now with the acquisition, the down to earth feel has gone out the window and the corporate mumbo jumbo has been ushered in. We tried to make a reservation and could not get a straight answer if they had room, and when we came to the fuel dock we were saddened to see that Max was not there anymore. In previous visits Max is what made us want to come back! So with him gone we were not too thrilled. With that being said, we were rubbed the wrong way and proceeded to Clinton and had a wonderful stay at a marina there (I will refrain from stating the name, but it is the biggest in Clinton.) If you want a down-to-earth feel then proceed elsewhere!
Thank you for leaving us a review and for bringing your concerns to our attention. We apologize if you did not receive an appropriate answer to your transient inquiry. We always have plenty of transient availability and would have loved to have you stay with us. Max was an excellent dockhand, and we were sad that he decided to move on after graduating college. Our current team is also excellent and always ready to help! Safe Harbor Pilots Point is still the same marina that our Members and guests have enjoyed for many years, but now we have the added benefits of being part of the largest network of marinas in the world. We do hope that you will consider staying with us next time. You’re always welcome here at Safe Harbor Pilots Point!
by philg123 on Jul 28, 2019
Great clean well maintained marina. Lots of good local restaurants and the staff was very helpful.
by dleenhouts on Jul 27, 2019
Called on Monday morning to request a repair when I arrived, was told they'd have someone look at it that day. Asked Tuesday morning for a status update since no one looked Monday, they again said they'd send someone today. Asked Wednesday morning for an update & was again told someone would be out today, but that they may not want to do the work at all because the engine was old & they were busy, so I did the work myself while they stopped by to cancel the work order when I got halfway done. Additionally the security gate was not responsive 3 of the 5 times my guests & I arrived. The facilities are nice but I wish I had known to look for somewhere else to have work done, & I wish they had told me that on the first day instead of the third so I didn't waste 2 days waiting for help that never came.
by 300searay on Jul 22, 2019
If there was an open restaurant on the premises would have rated it five stars. Dock hands were great, everybody very helpful.
by bktwitchell on Jul 22, 2019
Beautiful Marina and very courteous and professional staff!! We loved our first stay here and we will definitely be back soon!!! Had a quick one night stay and enjoyed use of the courtesy van for a ride to dinner at Bill’s Seafood then had a leisurely walk home which gave us a chance to admire all of the beauty of this marina!! Can’t wait to return!!
by arm420 on Jul 22, 2019
Best most helpful friendly staff best run Marina been coming here for years current staff is top notch!!
by mgchalos on Jul 21, 2019
Very helpful personnel. Great facilities
by rhk1231 on Jul 14, 2019
From Maryland to Maine this is the best Safe Harbor Marina. The staff could not be more helpful and the grounds are beautiful. The only concern was that the on-site restaurant was closed for renovations, in the middle of the season?
by starg on Jul 10, 2019
A great marina with many amenities and a friendly and knowledgeable staff. On our arrival, the crew was there to assist us with docking. The grounds are spotless and restroom facilities are super clean. There are gas grills placed throughout the marina and a short walk will take you to the town beach. We have been here several times and always have had an enjoyable stay.
Thanks for the wonderful review. It is always a pleasure having you here at Pilots Point, and we are always happy to assist our guests. Looking forward to seeing you again on your next visit. Happy boating!
by ajbenet on Jul 09, 2019
Excellent Good location and service
by pdinnan on Jul 08, 2019
Beautiful marina. The entire staff was very helpful and courteous! We will definitely visit again!
by jfh on Jul 08, 2019
Great Marina with excellent staff and facilities. We will be back!!
by donaldtremblay on Jul 07, 2019
Great service! great location!
by cindyandtim on Jul 07, 2019
Great! Loved our slip and you accommodated all our boats. Your pool was great. Restrooms clean, friendly staff..great fireworks..had a wonderful time!! Thank you!!
by smanion on Jul 05, 2019
Always have excellent service and great stay at Pilots Point. So happy that we can use our free nights there!
by paeliea on Jul 05, 2019
Our stay here has been very enjoyable. The only issue we had was that my hot dogs and hamburgers were stolen from the community room on July 4th. I took my children and grand children to a restaurant instead so we didn't have our planned BBQ. Now I don't put anything the community room and lock my boat every time I step away.
by jmz on Jun 18, 2019
Regularly stop at Pilots Points. Clean facilities and great staff. Josh always takes good care of us.
by rwtomey on Jun 11, 2019
Fantastic weekend at Pilots Point. As usual, Josh, the Marina Manager, made sure everyone in our party of ten boats had a wonderful time. Josh is extremely friendly, professional and attentive and we all had a terrific weekend.
by tmcg on Jun 11, 2019
Always a great stay at Westbrook, Josh & his team are just top notch.
by willblake on Oct 28, 2018
We had to arrive after everyone had gone home at the dock, so the Dockmaster let us know where we could tie up for the night and have power. A very nice person going home late from the accounting office gave us a ride to a nearby restaurant. A treat after a rough cold day. Thanks everyone.
You are most welcome! Thank you for staying with us at Pilots Point. It was a pleasure having you here, and we hope that you will come back and see us again soon.
by bmastror on Oct 09, 2018
Wonderful location and very friendly staff.
by johnsongp on Sep 25, 2018
The staff was excellent, the facilities are great and the communication through Dockwa was outstanding. They met all of our requests during the reservation process.
by rmuhlbauer on Sep 06, 2018
Pilots Point is always a favorite spot. The docks are excellent, the staff is attentive, the bathrooms are spotless, and there are amenities such as a pool, grills, and an on-site restaurant. It's also as good a marina as you'll find anywhere for all types of service for your boat.
Wow! Thank you very much for this excellent review. You made our day! It is always great to have you here at Pilots Point. Hope to see you again soon!
by kcarharris on Aug 20, 2018
Excellent - great accommodations, friendly staff, all good. Will be back!
by gstonecliffe on Aug 11, 2018
Great shuttle service, RR/Showers, Restaurant, fuel/pumpout, WiFi
Not great: shallow at dock at low tide; swimming pool not clean
Thank you for choosing Pilots Point. We appreciate your review and feedback and are happy that you brought these issues to our attention. Please come visit us again soon so we can provide you with an even better experience.
by wyoung on Aug 09, 2018
Arrived at Pilot's Point for an overnight stay after which we found oil coming out the port side exhaust. We contacted Josh the Dock Master and he contacted Chic the Service Manager. Chic got Dave, one of the mechanics to address the problem straight away. The parts were ordered and installed and the boat was up and running by the end of the day that day. Incredible!
My thanks to a great team at Pilot's Point marina that works like a well oiled machine.
Thank you very much for your great review! It was our pleasure to help you, and we are glad we could get you up and running the same day. Hope to see you back at Pilots Point soon!
by obmd1 on Aug 07, 2018
This is the jewel of the Sound. It’s impeccably kept, expertly staffed with friendly helpful people. A walk to great food. Quiet and composed at night, secure behind gates and guardhouses. The rest of Safe Harbors should come by and take notes. I’d move there in a heartbeat if it didn’t add an hour to my drive. Well done all.
Thank you so much for this great review. We would love to have you here more often, and you're welcome back anytime!
by cuecker on Aug 06, 2018
Very clean, friendly staff. All around impressive marina.
by spice on Aug 06, 2018
I had a totally fine refueling, ice, and holding tank pump out. When I threw off the dock lines, I found I had no power. The dock crew jumped and towed me back in faster than I could imagine. I have repairs underway and have been treated very very well.
It has been our pleasure helping you! Thank you for the kind review.
by lawrence2 on Jul 30, 2018
Very nice marina. The only issue I have was the vast size of the marina. You can get lost in minutes.
BUT, the staff and seasonal people were great.
Thank you for taking the time to leave us this review and for visiting Pilots Point. Hopefully you didn't get too lost :) We look forward to your next visit and will make sure to do an even better job at helping you navigate our marina. Thanks again!
by thezacs on Jul 29, 2018
Very clean. Extremely well maintained with knowledgeable dock hands.
Thanks for the excellent review! So happy to hear that you had a great experience at Pilots Point. Please come back and see us again soon.
by ahodum3 on Jul 08, 2018
Love this marina! Stayed here for our family’s first overnight trip away from our home port. Great experience from the moment we hailed them entering the channel to leaving the next afternoon. Location, people, employees, ambiance, service, hospitality all were fantastic. Kids and us can’t wait to go back!
Thank you very much for this awesome review! We feel honored that we were your family's first overnight at a different marina, and we love hearing that you had a great experience. We are already looking forward to your next visit. Until then, happy boating and keep the family adventures going!
by kfhallock on Jul 08, 2018
Wonderful place! Nice restaurant onsite, lovely grounds, helpful dock personnel. Take the shuttle to town and if you stay late it’s easy to Uber back. We’ll be back soon!
Thank you for the great review and for choosing Pilots Point! We are very happy to hear that you enjoyed your stay with us and that you found our team helpful. Looking forward to your next visit!
by lindawitham on Jun 07, 2018
Staff was very friendly. Josh was the most helpful. He was also knowledgeable. Boom Restaurant on site was convenient and excellent.
Thank you for the great review! We agree that Josh is a great asset to our team. We appreciate the feedback and your business. Please come and see us again soon!
by roomfortwo on Oct 02, 2017
Awasome marina Josh on deck to help with lines added a night d/t rain and wind without a hassle ride into town helpful o restock
by captainschrade on Sep 02, 2017
Dock staff was very helpful and accommodating, easy floating docks to tie up to and very protected and quiet. Great stop for fuel after entering Long Island sound
by spetersen57 on Aug 31, 2017
It was very nice there. Everyone was helpful. Just ashame i couldn't do any laundry. Hope that gets straightened out. Otherwise it was great
by svf43ghr on Aug 29, 2017
Great overnight spot. People are very friendly and helpful. Courtesy car took a crew member to the train station.
by jra on Aug 28, 2017
nice marina, good services, shuttle to restaurants, uber back!
by 5169225539 on Aug 27, 2017
What a huge place and kept in beautiful shape. Dock staff didn't do their homework and moved us twice to another dock, actually three times. The two dock hands were very courteous and helpful, I just don't know why they didn't check their records when I hailed them. No big deal, but they left so fast I didn't have a chance to tip them. I guess a lot of boats were coming in at that time..
by bobborden on Aug 27, 2017
Excellent staff and very helpful. I was in the east Yard - WiFi was so weak that is was useless.
by alluongo on Aug 27, 2017
Very clean and well kept. Little low on depth in the slips and channel
by nodoubt1414 on Jul 30, 2017
Our first time here.... Simply WOW !
My wife's first comment after walking the pup upon arrival was "immaculate". Beautifully laid out and maintained.
The place is sprawling... but still cozy. Narrow but well marked inlet and really pretty area. Marina is broken up into sections and is great for exploring. Courtesy shuttle is available but bikes are helpful as nearest large markets are 3mi east or west. Yard was very quiet while we were there on wknd but obviously has an incredible svc dept. Grills available all over as well as bathrooms & showers so where ever they dock you they will be convenient. All that said... NOT CHEAP. But lots of value for the money, and we would DEFINITELY return.
by tkess162 on Jul 26, 2017
Everything a marina should be.
by tclittle on Jul 26, 2017
Great stay. Courteous staff, tv in game room provides opportunity to get off boat and get caught up on world events. Overall nicest marina we have stayed at. Going to Mystic Brewers today.
by evallerie on Jul 26, 2017
all the dock hands and staff were really great! beautiful facility.
by tabishop on Jul 24, 2017
We had a nice stay. The staff was very good, the facilities were pretty clean and overall it was a good stay. Probably the biggest disappointment was them shutting down the snack bar Sunday morning due to a refrigeration issue. I could have lived without breakfast but it seems as though they could have still sold coffee or at least left the coffee supplies out. Instead we hoofed it out to the main road and found Simon's Marketplace where we had an excellent breakfast before taking the long walk back to the marina. I would go back.
by boxdad on Jul 23, 2017
Enjoyed our visit. Dock crew was very helpful, the facilities were very clean and the whole yard was well maintained. Boom Restaurant had excellent food.
by slongo on Jul 18, 2017
We arived an we're assisted in docking our boat. Everything went smoothly. We had a nice dip in the large pool and a nice hot shower. We then used the marinas grill to cook dinner. Everything was perfect. Great and courteous staff was welcoming.
by hac on Jul 13, 2017
Have stayed at many marinas over 30 ears of boating and have visited many prime venues such as Nantucket, Edgartown, Block, Newport, Stonington, etc.
Without question Brewer Pilot Point is the best and #2 is not close. Josh is especially excellent.
by kevintblanco on Jul 02, 2017
Always a pleasant stay. The crew is friendly and super helpful.
by marmi1121 on Jun 29, 2017
We love this marina and restaurant The shuttle service offered to boaters who are without a car is a special and very appreciated service.