by helseld on Jul 06, 2020
Sean put us in the transient slip for 4 days and unfortunately we were exposed to direct waves and wind resulting in excessive boat motion. Even after requesting a move to other slips (which were available), we were not able to enjoy our boat or marina. I cancelled my reservation at Goat Island Marina for Gurney’s but will not make that mistake again.
To top off, At the fireside bar, waited 1-1/2 for an entree and was overcharged and could not find waitress.
Thanks Gurney’s for a miserable weekend and poor customer service. Won’t be back.
by ooohaha on Jul 06, 2020
Shawn,Cole and crew were the best. They give Ritz Carlton service on the docks. As a COO of a multi million $ company one of my absolutes I demand of our employees is a great customer experience. The crew here delivered on all accounts!! Great floating docks, pump out at your slip and ice delivered to your boat. My new favorite marina👍
by xedfzaj7k6mh6z7whwuz on Oct 14, 2019
The dock was easy to get to and plenty of space to park larger boats. The views are fantastic and has access to everything you need.
by jhoneycomb on Sep 18, 2019
Dock master assisted us in navigation to our slip and tying up. Great spot, restaurants if you do not want to get into town and Uber for heading into Newport.
by endlessknots on Sep 06, 2019
It's always a pleasure to visit this marina. The dock staff are friendly and very accommodating.
by curley15 on Aug 29, 2019
Docks are great. New floating cement docks, with great access to pump out, water, electrical service. Hotel is nice too, with multiple dining options, access to pool, gym, etc. MUCH more to offer than the average marina!
Contacting them upon arrival wasn’t easy. Didn’t respond to multiple hails on CH 9, didn’t answer the phone listed on the reservation. Dock hand finally showed up to help another boater, and we we able to get his attention. Once we got their attention, they gave us great assistance with lines, and electrical hookup. They helped us get off the dock cleanly at departure as well.
So other than getting their attention, pretty decent experience!
by vrsb on Aug 25, 2019
Stayed two nights. Beautiful spot and hotel was lovely but not much service on dock. Called via VHF multiple times upon approach with no answer. Finally called hotel who said they would get Dock Master to dock. Still barely any guidance on where we were to go and barely any help docking on a windy day. Two guys from neighboring boats hopped off to help. Dock Master Sean was very accommodating when on dock but not there often. Nobody on docks when we left. Loved the hotel and will go back just for that but service to boaters is definitely subpar. Hotel also did not coordinate well with Dockwa and originally charged us one night which we had already prepaid using app.
by alanj on Aug 18, 2019
Great facility and staff!
by mspina on Aug 14, 2019
Upon arrival on Wednesday there was no dockmaster or dock hands to explain the approach or to help tie up. Dockmaster Sean showed up on Thursday and was rude to my daughter. At $410.00 per night, I expected more
by lkatz99 on Aug 13, 2019
Sean ( dockmaster) and Harry ( dockhand) run a great marina and were fantastic in terms of whatever needs boaters may have. Pleasure to deal with and one of the reasons we will be back.
by ntavitian on Jul 29, 2019
Very nice facilities. Sean (at the dock) was always INCREDIBLY helpful directing us on how to get into a spot between two multi-million dollar boats. He and the other guys were always willing to help with anything -- filling the ice boxes with ice and taking away garbage. It's not cheap to stay here, but they are very good.
by jamoisson61 on Jul 28, 2019
Great facility and Sean and his team were very helpful
by drraskin on Jul 09, 2019
Place is beautiful. Docks are new and great. Only complaint was there weee no dock hands on leaving. I left at 10:00 am and need help from another boat owner next on the dock. For the price of dockage this should not happen.
by nyplayer26 on Jun 09, 2019
Gurney’s continues to raise the bar for guest service. Dockmaster Sean and dockstaff Aspen are absolutely fantastic in every way. They do not just react, but think ahead and ask about potential needs. We will continue to stay here over and over.
by gggcrowley on Sep 17, 2018
Todd and staff excellent. Fair honest great service. Will be back!!!! Beautiful location
by jpomeranz54 on Sep 03, 2018
Most accommodating and professional service I’ve ever experienced as well as a world class facility
by travelgal2 on Sep 01, 2018
Very nice ...externally the building is very outdated.
by theboatinglife on Aug 20, 2018
Marina and staff were very helpful. Hotel and grounds were very nice. But, marina guests were not allowed to use the shower facilities (which were in the spa). We were directed to outdoor showers by the pool. Also entrance to hotel from marina was through restaurant. Those two issues make you feel like second class at first class hotel. Too bad.
by owoobly on Aug 20, 2018
stayed there for a short weekend. The staff couldn't have been nicer and more helpful. The floating docks and power were perfect. There's plenty of depth in the water. The gym at the hotel is more than adequate. did not use the spa or indoor/ outdoor pool. The hotel restaurants were very good! It's close to town but not within walking distance. Ubers are readily available. They offer a shuttle however we used our dinghy.
by fredezra on Jul 30, 2018
Facilities are excellent. Great Spa and workout room.
Attentive dock crew..New floating docks. Marina is only 2 years old.
They have courtesy shuttles to town (new Tesla SUVs). Good restaurants.
by gloriajean on Sep 05, 2017
Great. Really enjoyed it.
Marina was fantastic. Gurneys was great.
by bmaurillo on Aug 23, 2017
Dock master Todd was awesome as was all the marina help. Grady, Kieren, Patrick and Robin. Great place and hotel is a great resort
by georgeetts1 on Aug 12, 2017
Great place staff was
by colleenpate on Jul 31, 2017
The marina staff was beyond Amazing! They were there upon arrival to assist with docking, and were incredibly helpful and attentive throughout the stay. The hotel shuttle to fort Adams for Folk fest was beyond expectations! We will Definitely be coming back!!