by uncletim on May 29, 2020
Charged me FULL PRICE but no showers and no shuttle and gas at $3.50/gallon. When I brought this to their attention they said 'Have a nice day'.
We are planning on opening the bathrooms today, we had to make sure we had the proper equipment and staff training for COVID. I apologize for the inconvenience but please know that we are simply trying to provide a safe environment for our guests and associates. The water taxi is available to shuttle folks downtown till it is safe to operate the shuttle van. Travel Safe!
by normanmorcomcastnet on May 27, 2020
Everything was great. We had to stay an additional day because of weather, and they accommodated us.
We love great! See you on the way back north in the SPring!
by captgdunz on May 25, 2020
The dockhands, Justin and Alex are Great! The Resort is top notch! Shout out to Chip, Erin and the bar and restaurant staff. They always take care of me and my yacht owners. I’ll be back with another yacht delivery soon!
Capt Gary Dunzelman
Captains Marine Services llc.com
by harborprotection on May 23, 2020
Dockmaster declared no electricity available however marina charged for electricity. No help was provided to secure boat to dock and no protective gear on marina dockside which caused unnecessary damage to boat. Shower facilities were greatest advertising appeal however marina informed no showers available after requiring registration with Dockwa. Overall an unpleasant experience. Bill will be disputed in entirety if Manager Rand Pratt does not reimburse electricity charge.
by pjsanswer on May 12, 2020
Disappointing to say the least.
Being on the face dock made the walk to land very dog ‘unfriendly’.But that was a minor issue.
I have followed closely Covid-19 updates via the Waterway Guide & other sources. There was no indication that ALL facilities other than take out/outside dining were unavailable. When I made our reservations on Sunday I was NOT informed that restrooms & showers were closed & locked. Also, the ‘resort’ fee was unconscionably added to the bill.
We are Loopers & will be sure to post our shabby treatment on the AGLCA Forum so others will not have a similar experience.
Very sorry about your unsatisfactory stay with us, however, I do have to thank you for bringing to our attention that our COVID Status should have been updated. These are strange times, and I admit we should have been more diligent in our updates. Travel Safe! Hopefully, we will all be back to business as usual in short order.
by goldenpearl on May 07, 2020
Beautiful Resort Marina! Staff could not have been more accommodating. Nice to have a little bit of normalcy during these uncertain times.
Great to see you, folks, again! Sail Fast... thank you for the kind words.
by abrookshire on Apr 29, 2020
Awesome facility. Very friendly and professional staff.
Only suggestion is to cover the parking protocol on the listing. One will need to have a gate card to come and go from the marina. Anxious to go back and stay at the hotel. It looks awesome.
Constant improvement through customer interaction. Thank you for pointing out the Parking Protocol. It is being added to the dialog and confirmation notes! We hope to welcome you back on your way back through!
by paischan on Apr 02, 2020
Wonderful marina. The dock master and crew were very hospitable and welcoming. We will definitely be back and will be recommending Charleston Harbor Marina to our cruiser friends!
We do take pride in our Hospitality her at Charleston Harbor Marina, thank you very much for taking the opportunity to leave a great review. Being open 24 hours a day 7 days a week... we will leave the light on!
by danbalsamo on Nov 08, 2019
Absolutely loved everything about Charleston Harbor resort & Marina. Friendly staff great facilities, water taxi to town. Definitely coming back next year. Dan & Terri O-SEA-D
Spring Awaits! See you soon :)
by brian1212 on Nov 05, 2019
This marina is just fine!! Being on the Thead made the walks a little excessive, but, I said I would walk more this winter so that is OK. I would suggest a simpler check in rocedure so that those that do not wish to walk all the way to the office do not have to. We find Ipads with the Dockwa connection works well, and makes the customers experience a quality one. Just from observation I would enlarge fuel dock capacity. The resort pass is a little much this time of year as the TIKI bar was closed and the weather not great for swimming. Most boaters don't care about those things, and the rest of the amentities should be included for the premium price we are asked to pay. The Reel Bar is great, the patriots point museum is special and should be visited by everyone. All in all a good spot!!
We really appreciate it when folks take the time to send their reviews, it helps make sure we keep improving! We are actually redoing our fuel dock into a check-in this winter and looking at some new software implementations. Thank you for pointing out the amenities, they truly make us stand out in the market. Our heated pools, hot tub, spa, 24hr. Gym, Downtown Shuttle, Children's Program, Bocce, Laundry Service, Yoga, Etc... help ensure that our guests have plenty to do!
by pac2368 on Nov 04, 2019
Helpful staff, friendly boat neighbors, solid floating docks.
Can get a little rocky from boat wakes.
by jbt1203 on Nov 03, 2019
Office staff welcoming and Dock staff very helpful! Beautiful resort marina with free shuttle to center of Charleston. Share dock with Patriots Point, a MUST-visit when in Charleston!
Would LOVE to return to relax at pool & spa!
Greetings and Salutations,
Our Crew really does help us stand out, thank you very much for acknowledging them! We hope to see you on your way back UP!
by insatiable on Oct 17, 2019
My only complaint would be the "resort pass". We needed the pass to get out of the gated parking lot, but it would not work. We even had them reset the pass and it still didn't work. It was on our last day when we were informed the pass only works on the marina gate not the main gate we were trying to use.
Our new parking system has not been without its challenges for that I do apologize, we solved that opportunity this morning :). We are very appreciative of the 5 Star review and I will be sure to pass it on to our crew. Hope to see you on the way back through. Safe Travels!
by rmilton100 on Oct 07, 2019
Beautiful facility. Excellent dock staff. Nice, clean shower facilities. We will be back.
Thank you for taking the time to let us know how we are doing! We actually have some exciting things planned for next year as far as improving the already great facilities and looking to have more entertainment for our guests! See you on your way back. - Bon Voyage!
by jeffang on Jul 28, 2019
A good marina if you cannot get in over on the Ashley. The only thing that makes the Ashley location better is location; it offers much more 'off boat' entertainment and in easy walking distance, as it is located downtown. Other than that, the view here is actually better, the facilities are nice, staff was competent and friendly, there is a resort on site with dining etc... Not much more that you could ask for, really. Be sure to check the current when entering or leaving as there is a bit of a dogleg into/out of the marina.
by farmlife646 on Jul 07, 2019
Good marina, nice amenities, water was a little rough even though the wave breaks. Will be back.
by lorikuleybates on Jun 09, 2019
We upgraded to include the resort amenities and were able to enjoy the beautiful pools with poolside lunch service and yummy beverages. Next time I will bring my workout gear so I can use the gym and enjoy the beach yoga!
by richfef on Dec 14, 2018
Excellent marina. Great staff and great amenities. 2 hotels, 3 pools, hot tub, fitness center, 2 restaurants, tiki bar, laundry. Free bikes, free shuttle to downtown Charleston and/or grocery store. The place has it all.