by neezo61 on Jan 22, 2022
Great service at the dock by Johnny and his crew. Knowledgeable and helpful with advice on the current.
There was a resort fee associated with getting power which was pretty steep. Worse, the shower situation at the dockhouse was bizarre. Tiny closet showers, no bench or really room to change, and all the showers opened up into a public laundry room. For the dough you have to pay them for a resort fee I thought it would be higher quality.
by capfrenchie202 on Dec 18, 2021
Amazing service and amenities. Although the marina is quite big, the staff will go out of their way to help out. Amazing resort facilities including pool, 2 restaurants, store and tiki deck. Ferry ride to downtown Charleston or 10 minute Uber ride. As an ad on bonus you get to see the carrier Yorktown which is on the same dock.
by seasquatch on Dec 14, 2021
Great staff and amenities
by pawseidon on Dec 14, 2021
Great, professional staff helped with docking which was easy in slack current. We like it better than the alternatives in Charleston and will be back in the spring.
by hartvandermeer on Dec 05, 2021
Very helpful with docking. Currents can be high. Enter at slack tide. Wonderful resort setting. Convenient, free shuttle to down town.
by makbitahkla on Nov 24, 2021
Good service and amenities. promptness is lacking in the resort but marina staff are very helpful.
by bhauser on Nov 23, 2021
I’ve stayed at the marina before and this past visit I was not very pleased. Directions to our slip was not very helpful as the dock hand didn’t know “boats”. Both amenities keys did not work. On our departure date we could not get ahold of a dock hand by phone, radio and looking for them .... nor could the resort get ahold of them . We needed to fuel and get a pump out before heading back to our port but with so many failed attempts we had to leave after assuming someone was sleeping on the job. We come for the amenities but wish it was staffed like the previous visit. I’m happy to see young staff out working but please teach them that on the water there is a lot of responsibility to be alert.
by dadrock on Nov 22, 2021
Another great stay at Charleston Harbor Marina! Have stayed here often and always have a great time! Downtown Charleston is easily accessible by water taxi or Uber.
by brudiger on Nov 20, 2021
docks are in terrible shape, they are not cleaned off form debris or bid droppings..... What a mess....
There fuel is way over priced from other marinas over $.80 higher priced. would say....
I will not return......
by casadekee on Nov 15, 2021
Rand and his team are amazing. Johnnie who is fairly new, was our primary contact and we thought he had been working here for years! Such a down to earth and pleasant guy! Extremely personal service, courteous, and do everything they can to support the boating community. No matter a long term resident, transient, mega yacht, or canoe, they approach the client as guests and it is appreciated!
by yachtxpress on Nov 13, 2021
Would have been 5 but we had damage due to Corps of Engineer wake!
by mondak36 on Nov 09, 2021
Beautiful Marina with cement floating docks and great staff. Resort facilities, restaurants, bars, etc are all great. Water taxi or quick Uber ride into Charleston beats the long walk or short Uber ride from the marinas in the other side.
by svcueto on Nov 08, 2021
At 2:45 the dock master told us he would be calling us in order because winds were high. At 4:00 he said we are 4th in line. At 5:10 I heard another boat calling them with no answer. I started calling the phone numbers I had. I finally reached someone that stated the workers had gone home. Luckily a young kid was still working and he helped us. Terrible experience!!! I don’t recommend this place to anyone.
by slarcen on Nov 08, 2021
No water at dock and promised hoses not provided without several request. Pump out also not working. Poor maintenance for upscale Marina.
by oneeyedogcrew on Nov 01, 2021
This is a tough one! We definitely had some issues.
We called to confirm slip assignments, but couldn't get anyone to answer any of the numbers listed. The concierge at the resort couldn't even help. We were 20 minutes out when I checked Dockwa to see if our slip assignment was listed there. Fortunately, Dockwa had a different number and that worked. I was able to reach the dockmaster on duty.
He was very nice and did his best to help. The water line was broken on our dock, but he turned it on so we could fill out tanks. Our power pedestal's breaker popped several times so we had to turn off our AC and other items to keep power coming into the boat. They gave us a gift card to the resort which was very nice.
The location was excellent to tour the Patriots Point ships which is why we stayed here. However, the expensive resort fee for facilities we didn't use and the fact that we were constantly waked due to boat traffic outside of the marina will probably keep us from returning.
I rarely post a less then positive review, but in this case the phone numbers need to be fixed, the cell phone the marina advertises needs to have its voice mail accessible and the water/power issues need to be rectified. If you're going to charge for amenities they should work properly.
by johnflieman3 on Oct 27, 2021
Helpful staff. Honored my request for docking location.
by portdawg on Oct 18, 2021
It was impossible to find a dockhand to help check in, help with electric problem, etc.
by jonacartwr on Oct 03, 2021
Nice marina very clean and helpful workers - but seemed short staffed.
by fifermo on Oct 03, 2021
Severely under-staffed. 50 amp electric was defective. $3.99 diesel was dirty and I had to change fuel filters after one run. Disappointing.
by captainsjettison on Oct 01, 2021
Docks are awash with every wake that goes by, which was often. Dredging is a fiasco, with many small rental boats and owners unable to navigate. Marina staff was nice. Resort's very nice.
by johnnymiller120870 on Sep 29, 2021
We live locally and have lived here for 25 years. We frequent the Reel bar in the Fish House and fuel up at your fuel dock frequently as well. As for the stay, the marina was fine, the amenities were great. However I was placed on the outside pier and asked if there was anything on the inside, and the attendant says there was not. It was very rough and I have an eight-year-old and an 11-year-old and they were too scared to stay on the boat. So we drove back to headquarters plantation on Johns Island and spent the night in our home. In the future I would recommend allowing for a request for something on the inside less rough and more safe. Have a great day.
by edmartinez14 on Sep 26, 2021
I’m happy I was able to get a last minute slip, then again …Hard to see at night entrance. The marina is going through dredging with equipment everywhere. They sent me down B dock only to find out after having to deal with a strong under current that it was blocked about half way down. No room to turn around so had to go backwards onto the oncoming current. My heart with in my throat. The place is so big it takes the staff 10 minutes just to get to you. Woke up to having a dredge house the size of a car underneath my yacht. Not sure of any damage until I get home. Nice kids running the place. When I asked for a diver to check out the bottom the answer from the manager which a young dock master on duty called said sorry not today. The other boat that may have been damaged was a 70’ trawler with stabilizers. Very bad for everyone. Beat to go somewhere else for now until they do a better job at some of these things.
by clintonsteenekamp on Sep 19, 2021
We stayed one night. The staff are amazing and very helpful
by shenandoah on Jul 26, 2021
The service was fantastic, everyone on the staff was friendly and helpful. With my kids on board having access to the resort was great. Being able to walk right to Patriots Point was also a big plus. Have been to Charleston many times but this was the first time going to Patriots Point and it was well worth it. The onsite restaurant was very good and you do get a 10% discount for being moored at the marina. We will certainly be back.
by stevehoy on Jul 20, 2021
Very expensive stay. $183 for about 12 hour stay. Electricity charge was $28.00 for about 6 hours. I asked for a detailed breakdown of the charges but never received an answer. I do not recommend and will not stay here again.
by dockcritic on Jul 17, 2021
Did NOT stay. Questioned the marina regarding one night minimum and was told to reserve on dockwa (which I did) and the marina would respond at 9 the next morning. Received an email from the marina at 1:30! that we could stay for one night, but had to pay for two nights (duh). Found other accommodations
by micahowen22 on Jul 12, 2021
For a very expensive stay at THE Charleston harbor resort, I expected so much more. Keys didn’t work to our room 4 different times, took it happening the second day in a row for them to move us to a different room...where it happened again. I don’t know what the issue is but it was extremely frustrating. We were told we could get 10% off eating at the Restaurant on the property...not true. We were given drink tokens we were told we could use at the pool tiki bars...not true. Only one elevator worked all weekend. I spent $4000 for 5 rooms and 2 boat slips and we (10 people) ate in their restaurant twice bc it is the only option you can get walk to....and after all the troubles and issues we went through they offered me $100 room credit to use at dinner. We will not be back.
by perryd561 on Jul 05, 2021
Great place and location to just chill or do Charleston downtown. Great pool facilities and if you want a hotel it is great as well.
by pegasus1 on Jul 05, 2021
Fantastic place with all the amenities you could ask for. Very friendly staff. Only problem was the women's wash room was trash with only one toilet working for most of the week end. Brought it to staff's attention many times but very little was done,
by svescapeplan on Jun 30, 2021
Fun time here. Great pool/firepits, etc. Wish the hot tub was a bit hotter, but grateful to use it. Location is great and if you don't have a car the shuttle to/from downtown makes sure you can enjoy that. Short bike ride to the happy hours at Shem Creek. Will definitely stay here again.
by nukeok on Jun 17, 2021
Very courteous staff and nice dock accomodations
by dangermuffin on Jun 15, 2021
Our stay was great everyone was very nice and helpful.
by samoore on Jun 11, 2021
They put us on the exterior wall. I asked about getting waked. "Oh no.... never happens". We went along with it. At least 4X we got rolled so much the pans lept off the stove, stuff went in the floor and we woke up late at night as well from the rolling.
The walk to the showers was about 15 minutes from where we were put.
Whoever designed those showers needs a new career path. They are claustrophobic when trying to get dressed in dry clothes.
by jguarch on Jun 09, 2021
Staff was competent and friendly. Marina was good, facilities more than adequate. Would like a non use of resort option and thus not have to pay a resort fee for something we didn’t use or need or want. Water taxi was great, wish it ran longer in the evening, Uber back form downtown was somewhat costly.
by ennlovation on Jun 08, 2021
Nice help getting tied up. Shore Power was a problem. Attempted to power up 2 50A 240V shore cables. They only had one working plug along about 20' of dock. Promised to get a 100A to 50A adapter...never happened. Would like a partial refund. Outside dock for big boats is banged up, needs some parts replaced like pedastals for power etc. Slippery concrete needs to be pressure washed. Still was an ok stop...
by motoringmariah on May 27, 2021
My gosh this marina is HUGE and somewhat exposed on the open bay/harbor. We were on the inside of the outside floating T dock. Boat traffic passing buy would wake us all the time. Would have liked to take advantage of some of the amenities (pool & hot tub) but they were so far from the boat and it was cold/cooler when we visited so we didn't want to walk all the way to/from the pool in bathing suits. Water taxi to downtown Charleston super convenient, just wish it ran later in the evening. Would probably stay again in the future....
by stormy2021 on May 27, 2021
Far away from everything. Nobody had change for laundry. Not everyone wants to download an app and put their information out there. I get they don’t want to handle cash because of Covid but get a change machine. Ice was melted by the time getting it to the boat. Dock crew very friendly.
by sailingvesselkalon on May 27, 2021
Great marina. Wonderful facilities. Cross current is heavy here INSIDE the slips. Time your entry on slack tide. Tie your lines well to be pushed off dock and lots of fenders when current pushing. Dock staff very helpful.
by dkurowski1 on May 24, 2021
Marina and resort are 5 Star. Marina management can do some better pre-planning to try to schedule slips for scheduled arrivals. I called the marina on Channel 16 and had to loiter in front of the marina in our boat for 40 minutes to wait for them to find and assign us a slip. Also did not tell us how to get resort card passes. Had to call back and ask for them.
by jbt1203 on May 23, 2021
Once again, thrilled by the very professional, friendly and helpful Dock & Office staff!
Loved our T-Dock slip for easy in & out with Spectacular Harbor & bridge views!
We look forward to visiting again and discovering Vicious Biscuits sooner!
Greetings and Salutations,
Our Crew really does help us stand out, thank you very much for acknowledging them! We hope to see you on your way back UP!
by abrookshire on May 23, 2021
Awesome facility. Very friendly and professional staff.
Constant improvement through customer interaction. Thank you for pointing out the Parking Protocol. It is being added to the dialog and confirmation notes! We hope to welcome you back on your way back through!
by joefirm on May 17, 2021
Nice facility and friendly staff. Fuel is very high and slip cost as well because they add a "resort" fee even if you dont use anything there besides the dock.
by johnsons3 on May 12, 2021
First time staying at this marina. Despite a very strong current, dock staff handled our boat expertly. Nice and wide floating docks. Overall, a very nice facility. The restaurant, Fish House, walking distance. Food, service and scenic views were terrific.
by captainladyg88 on May 11, 2021
Friendly and attentive dock hands, easy in and easy out of the marina. Well protected. Good high speed diesel.
by vickery3675 on May 08, 2021
We did not get an approval to stay! We ended up Turing around and driving 7 hours back home because after calling and the marina saying to do the request and they had room for us they did not approve our request to come
937-715-1098 phone number contact
by maggieandme on May 06, 2021
It was great. Nice place. Tricky getting in and out but we handled it fine.
by captainjoesizemore on May 04, 2021
Very accommodating staff. The facilities are five star and I understand the resort fee grants access to everything but my fob did not work on the pool. A guest opened up for me so really was not an issue. Fuel dock computer was down.
by macfinch on May 03, 2021
Had everything set and reached out to us early in the day to see that our needs would be met b
by vsj2noqugbddygfcm7n9 on May 01, 2021
Loved ALL the amenities..(the beach resort , pool, jacuzzi and my personal fave was the fire pit) .. all 5 star! I had come to Charleston Harbor Marina over 12 years ago— WOW! It has had a major upgrade since then. We had a wonderful vacation experience. Will come again.
by thelimee85 on May 01, 2021
Rand and crew took care of everything we needed and made us feel right at home!
by rapiti on Apr 19, 2021
Normally better. This time, the boat filling up at fuel dock had to wait ~30 mins for attendant to take their payment after they were done fueling up. Three attendants finally showed up together in a boat. Ourselves and several other vessels were milling about waiting. Then she put us in a permanent slip holder’s slip, which we had to vacate an hour after getting settled. And the tide was now running strong. We were finally placed in the end tie on which we had originally asked to be placed. Nothing major, but I have come to expect better service. And having to pay a mandatory resort fee is annoying. We will be back, but hope they get their act together.
Good Day, very sorry to hear about your most recent experience, the start of the season can be a challenge while training new folks and getting everything up to speed. I do not intend to make excuses, however, I can guarantee that your next visit will be more in line with what you have come to expect from us. The new Real Bar is truly remarkable! See you soon! -Rand
by lorib272 on Apr 18, 2021
We have stayed here several times and will be back. We love the location and the amenities. The staff is friendly and accommodating and the dockhands knowledgeable and always willing to help.
Thank you for taking the time to leave us a review, our crew does enjoy positive reinforcement :)
by lksancilo on Apr 10, 2021
Beautiful place to stay
by bdenison51 on Jan 13, 2021
Very nice facility. Due to COVID the water taxi was not running over to Charleston. Hot tub was very nice after playing 18 holes at the nearby links. Resort fee is a bit pricey for the winter months since it was too cold for the pool. They should have reduced resort fees for the winter. I will definitely come back again.
by terryharris on Nov 30, 2020
Scott and Gavin ROCKED the customer service. Altogether above and beyond for ICW newbies
Our crew truly helps us stand out! Thank you for taking the time to recognize these two rock stars :).
by vlmwdjlx2cuglxeaaazy on Nov 28, 2020
Marina advertises a free shuttle into town but shuttle was not running due to COVID. This marina is in a relatively remote and secluded part of Charleston, across the river from downtown. Without a car or the shuttle, it is very isolated. We left early due to no transportation and marina's misrepresentation.
Thank you for bringing the Shuttle verbiage in our COVID Operations to our attention, we have updated our COVID notice to guests. Travel Safe!
by pac2368 on Nov 21, 2020
Helpful staff, friendly boat neighbors, solid floating docks.
Can get a little rocky from boat wakes.
by jimsteinle on Nov 15, 2020
Our stay was excellent, the dock hands were first class, very friendly and very helpful. We will stop in again in the spring on our way home.
by bellastella on Nov 14, 2020
Thank You for a nice stay
by jaymit8506 on Nov 09, 2020
Great staff and clean facilities
by satcred on Oct 27, 2020
Awesome marina!!! Very helpful and friendly staff. Will definitely return
by mawmaw8444 on Oct 25, 2020
Beautiful resort with a very attentive, and friendly staff.
by tjm41598 on Oct 16, 2020
One of my favorite marinas on the east coast. Friendly staff, beautiful facility, and a great restaurant.
by johnnyholden on Oct 08, 2020
Great Marina and staff
by rmilton100 on Jun 02, 2020
Beautiful facility. Excellent dock staff. Nice, clean shower facilities. We will be back.
Thank you for taking the time to let us know how we are doing! We actually have some exciting things planned for next year as far as improving the already great facilities and looking to have more entertainment for our guests! See you on your way back. - Bon Voyage!
by duffyd04043 on Jun 02, 2020
staff was awesome!!
We look forward to welcoming you all back! Thank you for the kudos!
by pamkohlhoff on Jun 02, 2020
Great marina and resort! Everything is clean, updated and the resort has beautiful pools and services. I love the view from marina too. Lots of commercial action in harbor. Very exciting area if you like to watch big and small ships! People are helpful at docks when coming in late at night. Highly recommend this marina. Close to downtown too!
We love Great! Thank you for taking the time to let us know you folks enjoyed your stay! Please let us know when you are headed back through Charleston!
by uncletim on May 29, 2020
Charged me FULL PRICE but no showers and no shuttle and gas at $3.50/gallon. When I brought this to their attention they said 'Have a nice day'.
We are planning on opening the bathrooms today, we had to make sure we had the proper equipment and staff training for COVID. I apologize for the inconvenience but please know that we are simply trying to provide a safe environment for our guests and associates. The water taxi is available to shuttle folks downtown till it is safe to operate the shuttle van. Travel Safe!
by normanmorcomcastnet on May 27, 2020
Everything was great. We had to stay an additional day because of weather, and they accommodated us.
We love great! See you on the way back north in the SPring!
by captgdunz on May 25, 2020
The dockhands, Justin and Alex are Great! The Resort is top notch! Shout out to Chip, Erin and the bar and restaurant staff. They always take care of me and my yacht owners. I’ll be back with another yacht delivery soon!
Capt Gary Dunzelman
Captains Marine Services llc.com
by harborprotection on May 23, 2020
Dockmaster declared no electricity available however marina charged for electricity. No help was provided to secure boat to dock and no protective gear on marina dockside which caused unnecessary damage to boat. Shower facilities were greatest advertising appeal however marina informed no showers available after requiring registration with Dockwa. Overall an unpleasant experience. Bill will be disputed in entirety if Manager Rand Pratt does not reimburse electricity charge.
by pjsanswer on May 12, 2020
Disappointing to say the least.
Being on the face dock made the walk to land very dog ‘unfriendly’.But that was a minor issue.
I have followed closely Covid-19 updates via the Waterway Guide & other sources. There was no indication that ALL facilities other than take out/outside dining were unavailable. When I made our reservations on Sunday I was NOT informed that restrooms & showers were closed & locked. Also, the ‘resort’ fee was unconscionably added to the bill.
We are Loopers & will be sure to post our shabby treatment on the AGLCA Forum so others will not have a similar experience.
Very sorry about your unsatisfactory stay with us, however, I do have to thank you for bringing to our attention that our COVID Status should have been updated. These are strange times, and I admit we should have been more diligent in our updates. Travel Safe! Hopefully, we will all be back to business as usual in short order.
by goldenpearl on May 07, 2020
Beautiful Resort Marina! Staff could not have been more accommodating. Nice to have a little bit of normalcy during these uncertain times.
Great to see you, folks, again! Sail Fast... thank you for the kind words.
by paischan on Apr 02, 2020
Wonderful marina. The dock master and crew were very hospitable and welcoming. We will definitely be back and will be recommending Charleston Harbor Marina to our cruiser friends!
We do take pride in our Hospitality her at Charleston Harbor Marina, thank you very much for taking the opportunity to leave a great review. Being open 24 hours a day 7 days a week... we will leave the light on!
by danbalsamo on Nov 08, 2019
Absolutely loved everything about Charleston Harbor resort & Marina. Friendly staff great facilities, water taxi to town. Definitely coming back next year. Dan & Terri O-SEA-D
Spring Awaits! See you soon :)
by brian1212 on Nov 05, 2019
This marina is just fine!! Being on the Thead made the walks a little excessive, but, I said I would walk more this winter so that is OK. I would suggest a simpler check in rocedure so that those that do not wish to walk all the way to the office do not have to. We find Ipads with the Dockwa connection works well, and makes the customers experience a quality one. Just from observation I would enlarge fuel dock capacity. The resort pass is a little much this time of year as the TIKI bar was closed and the weather not great for swimming. Most boaters don't care about those things, and the rest of the amentities should be included for the premium price we are asked to pay. The Reel Bar is great, the patriots point museum is special and should be visited by everyone. All in all a good spot!!
We really appreciate it when folks take the time to send their reviews, it helps make sure we keep improving! We are actually redoing our fuel dock into a check-in this winter and looking at some new software implementations. Thank you for pointing out the amenities, they truly make us stand out in the market. Our heated pools, hot tub, spa, 24hr. Gym, Downtown Shuttle, Children's Program, Bocce, Laundry Service, Yoga, Etc... help ensure that our guests have plenty to do!
by insatiable on Oct 17, 2019
My only complaint would be the "resort pass". We needed the pass to get out of the gated parking lot, but it would not work. We even had them reset the pass and it still didn't work. It was on our last day when we were informed the pass only works on the marina gate not the main gate we were trying to use.
Our new parking system has not been without its challenges for that I do apologize, we solved that opportunity this morning :). We are very appreciative of the 5 Star review and I will be sure to pass it on to our crew. Hope to see you on the way back through. Safe Travels!
by jeffang on Jul 28, 2019
A good marina if you cannot get in over on the Ashley. The only thing that makes the Ashley location better is location; it offers much more 'off boat' entertainment and in easy walking distance, as it is located downtown. Other than that, the view here is actually better, the facilities are nice, staff was competent and friendly, there is a resort on site with dining etc... Not much more that you could ask for, really. Be sure to check the current when entering or leaving as there is a bit of a dogleg into/out of the marina.
by farmlife646 on Jul 07, 2019
Good marina, nice amenities, water was a little rough even though the wave breaks. Will be back.
by lorikuleybates on Jun 09, 2019
We upgraded to include the resort amenities and were able to enjoy the beautiful pools with poolside lunch service and yummy beverages. Next time I will bring my workout gear so I can use the gym and enjoy the beach yoga!
by richfef on Dec 14, 2018
Excellent marina. Great staff and great amenities. 2 hotels, 3 pools, hot tub, fitness center, 2 restaurants, tiki bar, laundry. Free bikes, free shuttle to downtown Charleston and/or grocery store. The place has it all.