by vickery3675 on May 08, 2021
We did not get an approval to stay! We ended up Turing around and driving 7 hours back home because after calling and the marina saying to do the request and they had room for us they did not approve our request to come
937-715-1098 phone number contact
by maggieandme on May 06, 2021
It was great. Nice place. Tricky getting in and out but we handled it fine.
by captainjoesizemore on May 04, 2021
Very accommodating staff. The facilities are five star and I understand the resort fee grants access to everything but my fob did not work on the pool. A guest opened up for me so really was not an issue. Fuel dock computer was down.
by macfinch on May 03, 2021
Had everything set and reached out to us early in the day to see that our needs would be met b
by vsj2noqugbddygfcm7n9 on May 01, 2021
Loved ALL the amenities..(the beach resort , pool, jacuzzi and my personal fave was the fire pit) .. all 5 star! I had come to Charleston Harbor Marina over 12 years ago— WOW! It has had a major upgrade since then. We had a wonderful vacation experience. Will come again.
by thelimee85 on May 01, 2021
Rand and crew took care of everything we needed and made us feel right at home!
by rapiti on Apr 19, 2021
Normally better. This time, the boat filling up at fuel dock had to wait ~30 mins for attendant to take their payment after they were done fueling up. Three attendants finally showed up together in a boat. Ourselves and several other vessels were milling about waiting. Then she put us in a permanent slip holder’s slip, which we had to vacate an hour after getting settled. And the tide was now running strong. We were finally placed in the end tie on which we had originally asked to be placed. Nothing major, but I have come to expect better service. And having to pay a mandatory resort fee is annoying. We will be back, but hope they get their act together.
Good Day, very sorry to hear about your most recent experience, the start of the season can be a challenge while training new folks and getting everything up to speed. I do not intend to make excuses, however, I can guarantee that your next visit will be more in line with what you have come to expect from us. The new Real Bar is truly remarkable! See you soon! -Rand
by lorib272 on Apr 18, 2021
We have stayed here several times and will be back. We love the location and the amenities. The staff is friendly and accommodating and the dockhands knowledgeable and always willing to help.
Thank you for taking the time to leave us a review, our crew does enjoy positive reinforcement :)
by lksancilo on Apr 10, 2021
Beautiful place to stay
by bdenison51 on Jan 13, 2021
Very nice facility. Due to COVID the water taxi was not running over to Charleston. Hot tub was very nice after playing 18 holes at the nearby links. Resort fee is a bit pricey for the winter months since it was too cold for the pool. They should have reduced resort fees for the winter. I will definitely come back again.
by terryharris on Nov 30, 2020
Scott and Gavin ROCKED the customer service. Altogether above and beyond for ICW newbies
Our crew truly helps us stand out! Thank you for taking the time to recognize these two rock stars :).
by vlmwdjlx2cuglxeaaazy on Nov 28, 2020
Marina advertises a free shuttle into town but shuttle was not running due to COVID. This marina is in a relatively remote and secluded part of Charleston, across the river from downtown. Without a car or the shuttle, it is very isolated. We left early due to no transportation and marina's misrepresentation.
Thank you for bringing the Shuttle verbiage in our COVID Operations to our attention, we have updated our COVID notice to guests. Travel Safe!
by jbt1203 on Nov 27, 2020
Once again, thrilled by the very professional, friendly and helpful Dock & Office staff!
Loved our T-Dock slip for easy in & out with Spectacular Harbor & bridge views!
We look forward to visiting again and discovering Vicious Biscuits sooner!
Greetings and Salutations,
Our Crew really does help us stand out, thank you very much for acknowledging them! We hope to see you on your way back UP!
by pac2368 on Nov 21, 2020
Helpful staff, friendly boat neighbors, solid floating docks.
Can get a little rocky from boat wakes.
by jimsteinle on Nov 15, 2020
Our stay was excellent, the dock hands were first class, very friendly and very helpful. We will stop in again in the spring on our way home.
by bellastella on Nov 14, 2020
Thank You for a nice stay
by jaymit8506 on Nov 09, 2020
Great staff and clean facilities
by satcred on Oct 27, 2020
Awesome marina!!! Very helpful and friendly staff. Will definitely return
by mawmaw8444 on Oct 25, 2020
Beautiful resort with a very attentive, and friendly staff.
by tjm41598 on Oct 16, 2020
One of my favorite marinas on the east coast. Friendly staff, beautiful facility, and a great restaurant.
by johnnyholden on Oct 08, 2020
Great Marina and staff
by rmilton100 on Jun 02, 2020
Beautiful facility. Excellent dock staff. Nice, clean shower facilities. We will be back.
Thank you for taking the time to let us know how we are doing! We actually have some exciting things planned for next year as far as improving the already great facilities and looking to have more entertainment for our guests! See you on your way back. - Bon Voyage!
by duffyd04043 on Jun 02, 2020
staff was awesome!!
We look forward to welcoming you all back! Thank you for the kudos!
by pamkohlhoff on Jun 02, 2020
Great marina and resort! Everything is clean, updated and the resort has beautiful pools and services. I love the view from marina too. Lots of commercial action in harbor. Very exciting area if you like to watch big and small ships! People are helpful at docks when coming in late at night. Highly recommend this marina. Close to downtown too!
We love Great! Thank you for taking the time to let us know you folks enjoyed your stay! Please let us know when you are headed back through Charleston!
by uncletim on May 29, 2020
Charged me FULL PRICE but no showers and no shuttle and gas at $3.50/gallon. When I brought this to their attention they said 'Have a nice day'.
We are planning on opening the bathrooms today, we had to make sure we had the proper equipment and staff training for COVID. I apologize for the inconvenience but please know that we are simply trying to provide a safe environment for our guests and associates. The water taxi is available to shuttle folks downtown till it is safe to operate the shuttle van. Travel Safe!
by normanmorcomcastnet on May 27, 2020
Everything was great. We had to stay an additional day because of weather, and they accommodated us.
We love great! See you on the way back north in the SPring!
by captgdunz on May 25, 2020
The dockhands, Justin and Alex are Great! The Resort is top notch! Shout out to Chip, Erin and the bar and restaurant staff. They always take care of me and my yacht owners. I’ll be back with another yacht delivery soon!
Capt Gary Dunzelman
Captains Marine Services llc.com
by harborprotection on May 23, 2020
Dockmaster declared no electricity available however marina charged for electricity. No help was provided to secure boat to dock and no protective gear on marina dockside which caused unnecessary damage to boat. Shower facilities were greatest advertising appeal however marina informed no showers available after requiring registration with Dockwa. Overall an unpleasant experience. Bill will be disputed in entirety if Manager Rand Pratt does not reimburse electricity charge.
by pjsanswer on May 12, 2020
Disappointing to say the least.
Being on the face dock made the walk to land very dog ‘unfriendly’.But that was a minor issue.
I have followed closely Covid-19 updates via the Waterway Guide & other sources. There was no indication that ALL facilities other than take out/outside dining were unavailable. When I made our reservations on Sunday I was NOT informed that restrooms & showers were closed & locked. Also, the ‘resort’ fee was unconscionably added to the bill.
We are Loopers & will be sure to post our shabby treatment on the AGLCA Forum so others will not have a similar experience.
Very sorry about your unsatisfactory stay with us, however, I do have to thank you for bringing to our attention that our COVID Status should have been updated. These are strange times, and I admit we should have been more diligent in our updates. Travel Safe! Hopefully, we will all be back to business as usual in short order.
by goldenpearl on May 07, 2020
Beautiful Resort Marina! Staff could not have been more accommodating. Nice to have a little bit of normalcy during these uncertain times.
Great to see you, folks, again! Sail Fast... thank you for the kind words.
by abrookshire on Apr 29, 2020
Awesome facility. Very friendly and professional staff.
Only suggestion is to cover the parking protocol on the listing. One will need to have a gate card to come and go from the marina. Anxious to go back and stay at the hotel. It looks awesome.
Constant improvement through customer interaction. Thank you for pointing out the Parking Protocol. It is being added to the dialog and confirmation notes! We hope to welcome you back on your way back through!
by paischan on Apr 02, 2020
Wonderful marina. The dock master and crew were very hospitable and welcoming. We will definitely be back and will be recommending Charleston Harbor Marina to our cruiser friends!
We do take pride in our Hospitality her at Charleston Harbor Marina, thank you very much for taking the opportunity to leave a great review. Being open 24 hours a day 7 days a week... we will leave the light on!
by danbalsamo on Nov 08, 2019
Absolutely loved everything about Charleston Harbor resort & Marina. Friendly staff great facilities, water taxi to town. Definitely coming back next year. Dan & Terri O-SEA-D
Spring Awaits! See you soon :)
by brian1212 on Nov 05, 2019
This marina is just fine!! Being on the Thead made the walks a little excessive, but, I said I would walk more this winter so that is OK. I would suggest a simpler check in rocedure so that those that do not wish to walk all the way to the office do not have to. We find Ipads with the Dockwa connection works well, and makes the customers experience a quality one. Just from observation I would enlarge fuel dock capacity. The resort pass is a little much this time of year as the TIKI bar was closed and the weather not great for swimming. Most boaters don't care about those things, and the rest of the amentities should be included for the premium price we are asked to pay. The Reel Bar is great, the patriots point museum is special and should be visited by everyone. All in all a good spot!!
We really appreciate it when folks take the time to send their reviews, it helps make sure we keep improving! We are actually redoing our fuel dock into a check-in this winter and looking at some new software implementations. Thank you for pointing out the amenities, they truly make us stand out in the market. Our heated pools, hot tub, spa, 24hr. Gym, Downtown Shuttle, Children's Program, Bocce, Laundry Service, Yoga, Etc... help ensure that our guests have plenty to do!
by insatiable on Oct 17, 2019
My only complaint would be the "resort pass". We needed the pass to get out of the gated parking lot, but it would not work. We even had them reset the pass and it still didn't work. It was on our last day when we were informed the pass only works on the marina gate not the main gate we were trying to use.
Our new parking system has not been without its challenges for that I do apologize, we solved that opportunity this morning :). We are very appreciative of the 5 Star review and I will be sure to pass it on to our crew. Hope to see you on the way back through. Safe Travels!
by jeffang on Jul 28, 2019
A good marina if you cannot get in over on the Ashley. The only thing that makes the Ashley location better is location; it offers much more 'off boat' entertainment and in easy walking distance, as it is located downtown. Other than that, the view here is actually better, the facilities are nice, staff was competent and friendly, there is a resort on site with dining etc... Not much more that you could ask for, really. Be sure to check the current when entering or leaving as there is a bit of a dogleg into/out of the marina.
by farmlife646 on Jul 07, 2019
Good marina, nice amenities, water was a little rough even though the wave breaks. Will be back.
by lorikuleybates on Jun 09, 2019
We upgraded to include the resort amenities and were able to enjoy the beautiful pools with poolside lunch service and yummy beverages. Next time I will bring my workout gear so I can use the gym and enjoy the beach yoga!
by richfef on Dec 14, 2018
Excellent marina. Great staff and great amenities. 2 hotels, 3 pools, hot tub, fitness center, 2 restaurants, tiki bar, laundry. Free bikes, free shuttle to downtown Charleston and/or grocery store. The place has it all.