by John F. on Sep 26, 2023
Safe Harbor Marathon is our favorite get away spot … Dottie, Claudia, Rick, Elisa and the entire staff are super courteous and helpful … the location and facilities including the great pool are excellent … and Lazy Days on site restaurant is one of the best around … always love our stay here !
by Austin W. - Verified user on Sep 23, 2023
Staff was super friendly, marina was very clean and well maintained, pool was chilly (which was super nice), and the food at the restaurant was bar none freaking amazing!
by John S. on Sep 16, 2023
We enjoyed our one week stay in Ocean apartment. Our dockage and trailer storage worked out great. Dottie and the staff are very nice and helpful. It’s a pleasure to get fuel and ice at the fuel dock.
by Steve H. - Verified user on Sep 13, 2023
Very easy to get in and out of. Provided for everything we needed...Once repairs come through we'll attempt ti catch the wind on the gulf syde on our way to St. Petersburg. Cheers
by Kevin - Verified user on Aug 03, 2023
Great location, clean facility
by John P. - Verified user on Aug 02, 2023
Clean, well maintained, professional and friendly.
Thank you so much!
by Kelly D. on Aug 02, 2023
Awesome find! We lucked into the Safe Harbor Marathon for mini season and could not have been luckier to do so! The staff are so very helpful, the slip was an excellent location and the marina itself was great. And, I've never seen cleaner restrooms! The ease of booking our reservation was a plus. I cannot recommend Safe Harbor Marathon Marina more!!
Thank you for your wonderful review. We are very happy that you enjoyed your stay with us. We look forward to having you back soon!
by Jessica L. - Verified user on Jul 28, 2023
We are repeat customers and this is our 1st visit fully under Safe Harbor and the new office staff. Our last visit was in 2021 during the transition and old staff. We were surprised and slightly disappointed that in the 2 years since we’ve been away other than new staff, increased rates and an inconvenient and temperamental fob system for access nothing has been upgraded. There are lots of ‘rules’ that are not consistently applied (not storing bikes on docks yet some people were allowed to store and charge their scooters?) and various other ‘picky’ items considering the marina was very empty the whole month we were there and one would think they would be grateful for the business and do what they could to accommodate customers. I was working remote while here and the last week and half there were two days we did not have internet which impacted my ability to work. I called the office to report and was told it would be looked into but never had any follow up? This marina also makes it very difficult to have work done on your boat, marine mechanics are extremely busy and trying to find one quickly and local isn’t easy. When you do, they aren’t on the approved list for the marina and the ones that are approved have a 3 week wait. It almost seems with some of the new ‘rules’ they are trying to discourage boaters from staying? The fitness room and shower were unbearably hot. You would take a shower and come out sweating needing another shower. The laundry room showers had hot water issues so we used the fitness shower until they opened the members shower and temp laundry room up to us- that shower had ac. We also connected with repeat rv customers while at the pool who were not happy with new rules and increased prices. We thought after two years we would arrive to many improvements. While the beginning of this review sounds negative, we love the location, (best view in Marathon) love Rick at the fuel dock, the restaurant is still great and made lifetime friends in our dock neighbors. There is a lot of room for improvement by Safe Harbor, especially with increased rates. We truly hope this marina does improve for its members and guests as we come to the Keys each year for a month and look forward to our time in Marathon.
Hello Jessica. We are sorry you were not pleased with your recent experience while visiting our location. I would welcome the opportunity to speak with you directly regarding your concerns, so I can understand further and resolve for the future. Please email me at [email protected]
or call me at 305-743-6575.
Safe Harbor Marathon marina has undergone extensive upgrades and renovations in the last year alone, including new security gate & system, 3 new pool gates, extensive pedestal repairs, additional grills and outdoor games, artificial turf installation at pool, new pool furniture and equipment, new trash cans and dock carts, multiple bathroom upgrades, vacation rental updates, laundry machine repairs, new fitness equipment, new fire extinguisher & safety supplies, just to name a few. As well as the complete renovation of the laundry room/main bathhouse currently ongoing,
by Mike K. on Jul 26, 2023
We had the pleasure of spending 1 month at the marina. Arrived by boat & stayed in one of the on-site rooms. Enjoyed the Tiki hut sitting areas. Plenty of restrooms and a laundry room on site. The office staff was friendly and helpful. The fuel attendants provided good service. Marina is conveniently located near the base of the 7 mile bridge giving a boater easy access to both the Atlantic & Fl. bay. We will definitely be returning.
Thank you for your wonderful review. We are very happy you enjoyed your stay with us.
by Philip W. on Jul 13, 2023
Rick/Steve helped us tie up for fuel. I wanted to pay for the fuel after getting tied up in our slip for a one night stay. He said no. I had to wait for him to wait on two other boats before I could pay for my fuel. He untied us from the fuel dock.
He did not help us tie up on the slip #2. They wanted us to tie up across the water on the non-floating docks when the 1-8 floating docks were wide open. We called the manager to switch to dock #2, That was approved.
Rick/Steve did not provide any service other that than tie/untie us at the fuel dock. He waited on two other boats before I could pay even though I was there first.
Not the service I expected for our 6th stay there.
Hello Philip. We are sorry you were not pleased with your recent experience while visiting our location. I would welcome the opportunity to speak with you about the issues so I can understand further and resolve for the future. Please email me at [email protected]
. Please be aware that slips are assigned based on LOA and beam provided in reservation. The floating slips are assigned regularly for transients whenever it is optimal for the vessel. The optimal length for these floating slips is <58', which is why your 59' vessel was assigned to a larger slip. For safety reasons, whenever possible, we avoid placing vessels in slips that will protrude into the fairway.
by Wesley A. - Verified user on Jul 12, 2023
Friendly staff, nice restaurant and convenience store, along with nice large laundry room and pool overlooking the ocean. I highly recommend this place!
Thank you for your review.
by James P. - Verified user on Jul 11, 2023
Nice marina and a great staff. Excellent fuel prices. Bathrooms getting ready for renovation, but we’re still nice and clean…Great location
Thank you so much! Bathroom renovations have finally started!
by Christian P. - Verified user on Jul 07, 2023
Absolutely beautiful, don’t miss this gem 🙌
Thank you. We are so happy you enjoyed your stay. See you again soon!
by Matthew N. - Verified user on Jul 04, 2023
Everything was smooth, friendly staff
by Michell P. - Verified user on Jul 02, 2023
Had a great experience!! They went above and beyond to make sure our boat was secure. Definitely recommended!!!
Thank you! We are very happy you enjoyed your stay with us.
by Jim - Verified user on Jun 30, 2023
Excellent marina! Very nice!
by Beth N. on Jun 27, 2023
Wow!!!!! Bruce and I have been coming to this Marina for 12 years and by far this was our very best stay as liveaboards for 6 months --100%due to an EXCEPTIONAL TEAM that is always there to provide you with only the VERY BEST OF A++++Customer Service!! So looking forward to our return in January from San Diego for another lovely six months in 2024!! Thank you Dottie and your Excellent Team!!!
Sincerely, Beth and Bruce
Thank you so much for being wonderful members! We are sincerely grateful for your appreciation. The entire stay enjoys having you here at Safe Harbor Marathon and we wish you a wonderful summer. See you soon!
by Roy B. - Verified user on Jun 27, 2023
We had a great slip for our little boat and the facility is top notch. Very safe and secure, and very accommodating to our needs. We would not hesitate to dock here again.
by Lou M. - Verified user on Jun 22, 2023
We loved everything about our stay. Dottie, Alyssa, Claudia, Brian & Carlos we fantastic. A great location with restaurants and bars within walking distance and Publix right down the road. We are definitely going back and staying longer.
Thank you for choosing Safe Harbor Marathon, and for your review. We are very happy you enjoyed your stay with us.
by Judson A. - Verified user on Jun 20, 2023
Great place with easy access from the water. Safe Harbor Marina was very accommodating and I wouldn’t hesitate to use them again.
by Julie B. - Verified user on Jun 17, 2023
Facilities are very clean and the staff is so professional and helpful. Great restaurant and bar on site. Convenient to anywhere you want to go by water.
Thank you for your review. We are very happy you enjoyed your stay with us and we hope to see you again soon!
by JAIME R. - Verified user on Jun 11, 2023
It was great! Fuel service and dock good. Pool excellent and food great.
Thank you so much for your review!
by Kathleen G. - Verified user on Jun 04, 2023
We were so impressed with the updates and efficient manner the marina is being run. We were there a few years ago & it was not a good experience. This time we stayed 3 months and it was awesome! All the staff were exceptional and addressed any thing we brought up promptly. Staff were very friendly & accommodating to all our needs. Keep up the excellent standards. We will be back when our travels send us your way. Thank you! TOMKAT
Thank you so much for staying with us Kathleen and for your wonderful review. We very much enjoyed having you here and look forward to hosting you again soon!
by Michael S. on Jun 03, 2023
This is our 6th year. Excepting the significant increase in dockage fees, the manager, Dottie, and her ENTIRE staff are a pleasure. The facility is clean, marina store and fuel dock are well stocked, and manager and staff are on top of everything.
Thank you Michael for your review and stay with us. I am indeed VERY proud of my staff. Thank you for your appreciation of their efforts. Hope to see you again soon.
by Robert J. - Verified user on Jun 03, 2023
Friendly staff, clean and convenient marina
Thank you so much for the review!
by Kathryn F. - Verified user on Jun 03, 2023
A great stay, friendly staff and convenient location.
Thank you. We are glad you enjoyed your stay.
by Albert T. - Verified user on Jun 02, 2023
Great docks. Great people. Fair price for fuel
by D Jay D. - Verified user on May 30, 2023
We loved your marina! We will be back in the future. Thank you for the hospitality.
Thank you very much for your kind review. We are very happy you enjoyed your stay and we welcome you back in the future!
by Steve O. - Verified user on May 20, 2023
Great place and staff. Really enjoyed our stay.
Thank you so much for staying with us and for your review. We are very proud of our staff as they continue to strive to make the marina the best it can be. We are happy you enjoyed staying with us and we hope to see you again soon!
by Deborah M. - Verified user on May 08, 2023
We had a great dock hand and the facility was very clean
Thank you so much for your review. We are glad you enjoyed your stay!
by Susan C. on May 04, 2023
This was our second stay at Safe Harbor Marathon and it will not be our last. Dottie, Claudia, Alyssa, Chris and Brian made sure that our visit was perfect. They are helpful, friendly, and professional. The property is well maintained and close to several restaurants and attractions. The pool is a perfect spot to relax in the evening and visit with fellow mariners. Thank you Safe Harbor Marathon staff for taking great care of us!
Thank you for your review. It is out goal to ensure everyone's has a great experience. We are so happy that you enjoyed your stay. We look forward to see you back soon!
by Benjamin D. - Verified user on May 03, 2023
Great facility! Claudia was a delight on the docks. Great food and service at the restaurant as well. Many thanks!
Thank you so much for your stay and your review! Claudia is the best!
by Steven R. - Verified user on Apr 28, 2023
From arrival to departure, marina staff insured our every need was met! We enjoyed our stay, and enjoyed meeting all marina employees. Everyone was very courteous and pleasant, and we will certainly return in the future!
Thank you very much for staying with us and for your kind review. We look forward to having you back in the future!
by Michael P. - Verified user on Apr 26, 2023
This is our second year visiting this marina. Staff is excellent and facilities are great.
Thank you so much for being a returning customer! We are very happy that you enjoyed your stay with us and look forward to seeing you again soon.
by David S. on Apr 25, 2023
have stayed in several marinas in the keys. this one was my favorite. Staff (Rick) was friendly and knowledgeable. tied up to new floating docks made getting on and off the boat a breeze. had about 6' at all times coming into port at near low tide. turned up a bit of mud while backing into slip(4'draft). Lazy Days restaurant was good. Our little boy enjoyed the pool. I would feel comfortable here for extended stays too.
Thank you for taking to the time to post your review. We appreciate the recommendation and helpful comments for others. We would love to have you back for an extended stay! Check our our Safe Harbor membership benefits here https://shmarinas.com/membership/. Safe Harbor offers wonderful benefits to contracted members. Feel free to give us a call at 305-743-6575 for more information.
by Richard D. - Verified user on Apr 24, 2023
Easy in to slip. Rick was very helpful with docking and pump out. Will visit again
Thank you! We are happy to hear that our staff is very helpful! Hope to see you back again soon.
by Mac W. - Verified user on Apr 23, 2023
It's a little challenge to get into slips with current & wind, but one in, you have a relaxing friendly staff, a swimming g pool, lounge, fitness center, Lazy Days restaurant/ bar & free ice with fuel. I enjoyed my stay.
Thank you for your review. The wind has been challenging here this year for sure. We are very happy you enjoyed your stay. We look forward to seeing you again soon.
by Rodney s. - Verified user on Apr 19, 2023
It's a great place to dock. Everyone here is Great,
Thank you very much! I am very happy and proud of our staff here at Safe Harbor Marathon. We are very happy you were pleased as well. Hope to have you back with us again soon!
by Paul H. - Verified user on Apr 10, 2023
Easy in and out, right off the channel before you enter the harbor. Watch the shallows, check Active Captain and Waterway Guide alerts. East, E Docks, are perfect for short stay tranients. The E docks are floating. The E dock slips feature the Aqua Lounge (bathhouse) and a small office and store that can fullfill all quick stop needs. Longer stay amenities such as the bar/restaurant, pool, gym, and laundry are better served from the western docks.
Thank you very much for your review! We are glad you were pleased with our marina and appreciate your comments for others. Hope to see you back again soon.
by Stephen B. on Apr 03, 2023
This was our first time in Marathon and we couldn’t have picked a better Marina. The staff were friendly, professional, and visible (walking the docks, etc.). The Marina and facilities were clean and easy to access. I would highly recommend this Marina
Thank you for taking the time to post your review. We are very happy you were pleased with your stay here at Safe Harbor Marathon and we appreciate the great recommendation! We look forward to seeing you again soon.
by James S. on Mar 21, 2023
Ahoy All Mariners
We’re 40yr veteran cruisers, sail & power, seasonal & yr round live aboard in NYC, CT, Boston, Miami & St Augustine. Not since Brewers Capri in Port W, LI have we had such a wonderful marina experience. Dottie Wright leads a great team with Kirstie & Cindy holding the front desk fort, Chris, Ryan & Robbie on the docks, Carlos in the yard & Claudia & Rick welcoming you at the fuel & transient dock & Alyssa doing regular rounds like Dottie. to make sure all’s well, it’s an absolutely first rate place because of the team & great leadership! Just having a well run, clean marina and a friendly staff would have been more than enough, but the staff coordinates a full slate of activities from Trivia nights to music/cocktails by the pool, to pot luck dinners & St Patty’s Day parties! We liked it so much we’ve stayed a month & we’ll be back next year! Thanks for all the fun!
Cap’n Jimmy & Colleen on S/V Pelican
Thank you for your review. We love having you here at Safe Harbor Marathon and we sincerely appreciate the kind words. I am VERY proud of our team! Thank you.
by Lee G. - Verified user on Mar 17, 2023
The staff is top notch, helpful and very friendly. The facilities are nice and very clean. The cleaners do an awesome job. The pool is one of best at a marina.
We revisit with old friends when we stay here and make new friends. A great marina.
Ed and Gary are wonderful bartenders at the restaurant.
Thank you very much for your review. We are grateful for your patronage and pleased that you enjoyed your stay. Hope to see you again soon!
by Dan P. on Mar 10, 2023
Nice marina, location and staff. Good fuel prices too.
by Mary C. - Verified user on Mar 01, 2023
Safe Harbor is a lovely spot, but it is pricey and the cancellation policy is unsupportive of cruisers.
Thank you for your review and feedback. We understand that wind & weather can be a factor when cruising and making reservations and we try to be lenient with the cancellation policy when we can be. Unfortunately in the busy season, when we are turning reservations away, we do require the 72 hours notice. Thank you
by Royce J. - Verified user on Feb 25, 2023
Great place. Stellar staff, very nice amenities, convenient for boat access. Could be closer to a grocery store and the Lazy Days restaurant leaves a lot to be desired. But the polish that Safe Harbor has applied really is apparent.
Thank you for your review! We sincerely appreciate the recognition.
by Jennifer S. on Feb 24, 2023
Dock hands amazing ! Marina staff amazing! Pool and sunset view priceless! I can’t say enough about the Marathon safe harbor marina. Thank you for a great time
The Safe Harbor Marathon staff is amazing! I am so proud of them. Thank you for the recognition and for staying with us!
by Mark M. - Verified user on Feb 20, 2023
Great service and nice facilities!! A little shallow at the outer entrance of the main channel. 5 ft. draft.
by Stephen M. - Verified user on Feb 13, 2023
Great marina with all the amenities and close to restaurants
by John R. - Verified user on Feb 03, 2023
Everyone was friendly. Plenty of help, facilitates were clean. Everyone seemed to work hard.
by Krista A. - Verified user on Feb 02, 2023
Absolutely loved our stay at Marathon marina. Staff are helpful, the premises are clean and we appreciated dock-master Rick’s help and advice. We will definitely be back.
by Michael P. on Jan 31, 2023
Dockmaster is great guy so very helpful he is only reason we come there
by Joe D. - Verified user on Jan 27, 2023
Safe Harbor Marathon is a modern marina with a pleasant and helpful staff. Claudia is a gem. She happily helped us fuel up, pump out, and then assisted us when docking our boat. We will be back soon.
by John W. - Verified user on Jan 23, 2023
The shower temps on the Aqua lodge were turned down to just warm. Last week they were pleasantly hot. A $20 per night electricity surcharge is “ highway robbery!”
We stayed here because of all the benefits not offered by the competition. There is no way a boat is using $20 per day. My beach house is only $40 per month on off season!
I would urge the Corp leaders to eliminate that mis guided decision.
Also, the threaten $50 replacement fee for a lost fob is unreasonable. The location and the staff are all outstanding. From the lady at the fuel dock to Dottie in the office to the young lady checking you in. The staff members exhibit an unparalleled friendly approach to the boaters’ needs.
The upper corporate management needs to keep the exciting big picture and drop the nickel and dime approach to generate revenue. All the best,
John, Ventnor, NJ
by Chase P. on Jan 20, 2023
Colorado trailer sailor approved! I stayed there for about a month over December and we had an absolute blast. Marina staff was incredibly kind along with the seasonal and transient renters I met. Special thanks to Dottie, Fuel dock Rick, Cindy, Brian, Chris, Gene, and Tony who made me feel at home for so many weeks. Thanks again you guys and hope to make the trip back again this year!
by Dawn R. - Verified user on Jan 16, 2023
Beautiful marina. Very nice people. Yummy restaurant on site. Wish we were staying longer than just a quick overnight. We’ll definitely come back.
by Gerald L. on Jan 15, 2023
Best marina yet, spent two nights there traveling from Key West to Biscayne Bay. Cindy in the office was very kind and informative. Chris on the dock went above and beyond. Would definitely recommend!
by Albert M. - Verified user on Jan 15, 2023
Had a good stay at Safe Harbor Marathon. Bathrooms were kept clean and all went well except for the wifi at our dock. Lazy Days restaurant has a Happy Hour but you must ask for the HH menu. Large portions for regular meals. Heated pool is lovely.
by Karl M. on Jan 14, 2023
Very impressed …. Been with Safe Harbor for several years, and the facilities and staff were excellent. Just terminated with Safe Harbor BSM since repairs after Ian for the live aboard was pathetic. They could learn a lot from this marina in how to take care of their customers . Once again they earned every star and will see my business again in the future.
by Amy M. on Jan 03, 2023
Very friendly staff!
Pool and restaurant on site!
by Francesco D. - Verified user on Jan 01, 2023
We enjoyed the experience from booking to departure. Everyone very helpful. Nice marina to come back to
by Charles H. - Verified user on Jan 01, 2023
Great that you have recycling prominently located! Pool with adjacent restaurant, at water’s edge, is lovely. Shower building should be replaced with more roomy facility.
by Anonymous on Dec 10, 2022
Our stay at Safe Harbor Marathon was great. Staff is cheerful, helpful and all around made our stay enjoyable. Excellent dockage, bar and restaurant, pool facing amazing sunsets. Real close to Key West.
We were going to transient for a couple days on our way to key west with DejaVu our Hunter 290 but had to stay for a total of 8 days due to deteriorating weather brough by hurricane Nicole.
Our only complain was the toilet paper that was pitiful!!!. I commented to management on this and was assured that they were aware of the situation and they were just waiting to run out of existing stock to replace with real TP. It is a no brainer... The extra expense on better TP is going to be offset by the savings in Hand Soap!!
by Tom L. - Verified user on Dec 08, 2022
We love stopping here when they have room. Floating docks are great. Claudia and Cindy are very friendly and helpful. Good dinner at Lazy Days. A five-star marina!
by Louis P. - Verified user on Dec 07, 2022
Shower poor. Had on demand hot water, but so far from shower that it fluctuated between cold and scalding. And 30 amp shore power pedestal constantly tripped off. Had to borrow a 50 amp converter and hook up to a pedestal across the dock.
by M S. on Dec 04, 2022
Absolutely the easiest and nicest Marina to book and stay at! Everything about the place is just great! Go to place when passing through the Keys.
by Kay A. on Nov 29, 2022
We had to stop here due to damage to the boat and we extremely grateful to the staff for getting us in and working with our ever fluctuating timetable. We were delayed in getting help for repairs due to Thanksgiving closures and the staff worked with us to figure things out. Facilities are great with a beautiful pool and excellent restaurant on site. Thank you again, we appreciate it.
by ELIZABETH M. on Nov 27, 2022
We came to Marathon for repairs and re-rigging on our catamaran. We basically got stuck here waiting for work to be completed. What a marvelous place to be "stuck". We like it so well we may never leave - except for the occasional trips to Bahamas and other nearby spots. Love the wonderful friendly staff and the pool and facilities are fantastic. Also appreciate that they are always continuing to upgrade the facilities.
by Ralph H. on Oct 29, 2022
We loved this RV/Marina spot. Beautiful views, very very clean. Staff is very nice and welcoming. Dottie has been most helpful. Sondra Hruby
by Antony D. - Verified user on Oct 26, 2022
We were met at the fuel dock by a very friendly and helpful lady. After fueling she explained our slip location and had someone there to meet us and catch lines.
by Amy P. on Sep 12, 2022
Jules is golden and everybody likes her. She has a nice mix of professional and being cordial. Dottie is a "B" and she drives business and me away. It's a shame she hasn't realized how to use SKILLS rather than her bad temperament to achieve what she sets out to do. She will tank this marina.
by Travous D. on Aug 16, 2022
great place for the rv. nice pool. bath house is clean. floating docks are nice and fuel station is easy. staff was always great to work with. only complaint is a policy complaint. requiring full pay a year in advance is crazy. want to book my boat slip and rv for next year but 100% full pay is unfair.
by Alexander A. - Verified user on Jul 13, 2022
Good place to stay!!!
Thank you for taking the time to post a review. We are glad you had a great experience and look forward to welcoming you back in the future.
by Rich L. - Verified user on Jul 09, 2022
We really enjoyed our stop here. For starters, we were met at the dock by an employee who pointed out our slip and took lines from us. That is always appreciated. The large floating docks meant there was no need to adjust lines repetitively. The fuel dock was easy to maneuver. The restaurant was BIG and it was great! I didn’t give five stars only because there were amenities that more “posh” marinas offer. We paid $190, which wasn’t cheap. We only paid $160 in Key West.
Thank you for staying with us, we are so happy to hear you enjoyed your stay. We hope you were able to enjoy the amenities including pool, restaurant, fitness room, lounge, 2 ship stores, outdoor grill/lounge area and laundry room. We look forward to welcoming you back in the future.
by Rob G. - Verified user on Jun 17, 2022
Friendly marina staff. Fuel dock was helpful and attentive. Ships store was very light on maintenance and service items. Main showers were a little dirty and old. My crew reconsidered and chose to shower aboard.
by Timothy D. - Verified user on Jun 14, 2022
Excellent floating dock on our side. Nice pool and good waterside restaurant. Clean bathrooms/showers
Thank you for your review. We are glad you enjoyed your stay and look forward to welcoming you back in the future.
by Kyle T. - Verified user on Jun 07, 2022
Easy access on the Atlantic side near the North end of seven mile bridge. Great staff. Nice wide concrete floating docks. We had to extend our stay and haul out for some repairs and they were very accommodating and have a 75 MT travel lift.
by Lane K. - Verified user on May 23, 2022
Love staying here. Great facilities
by Scott S. - Verified user on May 08, 2022
Super friendly marina. Love it
by Paul V. - Verified user on May 07, 2022
Always a good time. Great people and facilities. Looking forward to my next trip back.
by Lorraine D. - Verified user on May 02, 2022
Derek was very helpful during our arrival and docking process and pleasant as well. The facilities were clean and quiet and the pools was warm and clean, very nice overall. We will go back.
by Tom B. on May 01, 2022
Always been a great Marina. Floating docks and fueling facilities are great. Restaurant on site is great
by Sheila G. on Apr 30, 2022
Our 3rd year here & a friendly, well run operation. Susan does a great job, obviously cares about & is responsive to each & every boater. She is ably assisted by Jules, Cindy, JJ, Derek & the entire team. Great pool, clean, large laundry facility, good restaurant on site, weekly pumpout, nice docks & well run. What more can you ask for? We're looking forward to our next visit already! 4/28/22 update on leaving- at fuel dock Claudia was exceptional as we arrived early and at 6:45am she made sure we filled with diesel and were on our way. Helpful, efficient, friendly! Thanks to all, great stay, looking forward to returning!
by Gary K. - Verified user on Apr 29, 2022
Very shallow, office is a long walk away, clean facility
by Michael D. on Apr 26, 2022
I have been familiar with Safe harbor Marathon/Marathon Marina for over 20 years. It did win an award in 2018 but the condition/services since becoming a corporate facility have greatly diminished. The bathrooms were almost completely neglected for weeks until an outside cleaning service was hired. There used to be security with a closing gate which no longer is operable which allows anyone access at any time. The laundry facilities are deplorable as there are 3 washers and 2 dryers inoperable and the washers take over an hour and a half to do a 30 minute load. Only on two days a week are boats able to be hauled out as there is no one on the premises capable of this function. If there was an emergency I don't think one could get their boat pulled. There is a floating bath house that has been inoperable and no plans to fix other than to pull it out but no effort has been made. I have been given a plethora of excuses on all issues. Maybe it's corporate. I do like the staff as they are friendly and helpful. I apologize to any of the staff if this is a reflection on them. These issues have been ongoing for months with no rectification in sight.
Safe Harbor cares deeply about our Members satisfaction. We sincerely apologize for the poor experience you received while at our Marina. Thank you for bringing this to our attention, as we are working towards bringing Safe Harbor Marathon to its very best. Please give us a call personally next time you are in the area so we can ensure you have nothing but the best experience.
by Matt D. on Apr 23, 2022
Derek went above and beyond for us last week. My in-laws were coming into town and staying in one of the apartments on property. I got the key and checked out the room only to find that it had not been cleaned. In the time it took for me to drive to the airport and back he had cleaned the entire apartment from top to bottom! Considering he usually works in the office and it was a weekend so no housekeeper was working, I was absolutely thrilled that he was able to pull it off in such a short period of time. My in-laws enjoyed their stay at the marina and commented multiple times about how clean the room was. Thank you Derek for everything!
by Robert D. - Verified user on Apr 16, 2022
Great location , staff is friendly and super helpful from the moment we pulled in, fuel dock is super friendly and helpful.
Fixed and floating docks, we are on Fixed, they are just fine, no issues at all. Dock neighbors are friendly.
We will stay here again
by Eric E. - Verified user on Apr 13, 2022
Wonderful staff who keep an eye on my boat while I had to travel back home. More than anything, they have my trust.
by Theresa A. - Verified user on Apr 09, 2022
We booked 2 nights stay and halfway thru our first day, we liked it so much we booked a third night. Employees helped with docking at fuel dock and our slip; loved the saltwater swimming pool; next door to excellent restaurant; laundry facilities (dryers were great but washing machines were quite slow) . . . Price was not outrageous for the keys . . . People were very friendly. Canal heading toward our slip was pretty narrow - and quite shallow outside of canal, so a bit tricky getting into and out of slip, but location is close to Moser Channel. We would stay here again.
by Fred P. - Verified user on Apr 02, 2022
Nice marina. Helpful staff and great pool
by Ryan C. on Mar 29, 2022
Derek is the man. We pulled in after a long day of travel and some boat issues and had no power. Derek was super helpful and accommodating and helped us sort through the problems. Huge thanks to Derek and the other marina staff for their hospitality.
by Keith C. - Verified user on Mar 28, 2022
The marina is great. We stayed on the transient docks - which are the newer floating docks. The saltwater pool is fantastic. The on-site restaurant is great - with some super $5 appetizers and happy-hour specials. We didn't use laundry facilities so can't comment.
by Joanna H. - Verified user on Mar 16, 2022
Cindy and Rick were great help during our stay. The docks are nice, pool was amazing, plenty of laundry machines, and the private showers were nice to have too.
by Renee N. - Verified user on Mar 16, 2022
The staff was very helpful. I enjoyed the pool and gym. The location is right across from the Heritage trail that is walking distance to the new railroad trail leading to Pigeon Key. Walking distance to many restuarants. I would stay here again.
by Gary S. on Mar 09, 2022
Very pleasant staff who got us set up with a slip with us arriving an hour after closing. Called me with my slip number and good instructions to it. Our stay was extended while we made some repairs and they were very accommodating. Slip was great with no power issues (30 amp). Showers were a little tight but clean and worked well. Definitely will stay again on our next trip to the keys.
by Laurel C. - Verified user on Mar 03, 2022
Awesome staff however the showers could use some attention
by Diane G. - Verified user on Mar 03, 2022
Friendly dock master. Terrific docks. Nice restaurant on premises. Enjoyable stay.
by MARK M. on Feb 27, 2022
Spent 2 nights here after a long passage & had an OUTSTANDING experience. Jules & Susan were very helpful & Derek @ the fuel dock went over & above to assist us in a number of ways. Top notch facilities & walking distance to several good restaurants. Highly recommend!
by Arkadiusz D. on Feb 24, 2022
We have received great service. Especially I would like to thank Derek who serviced gas station and whose help was far and beyond. I highly recommend this marina.
by Wendy G. - Verified user on Feb 17, 2022
Staff was fantastic!!! Since they we will be going under construction soon, there were only portable trailer toilets and showers. The adjaceny to the bridge does make it a little noisy, and being Super Bowl Sunday probably added to the noise. It is close walking distance to restaurants.
by Marion M. - Verified user on Feb 12, 2022
Great place enjoyed our stay
by Courtney B. on Feb 08, 2022
My wife and I were so pleased with Derek in reservations. He spent a great amount of time extending our stay at the marina so that we could assist a family member in Michigan. While we were at his office desk he managed to extend our stay and address numerous incoming calls. He did this all by being kind and helpful to each caller. We want to thank Derek for his professionalism with us. We and sure his other customers feel the same. Marathon Safe Harbor definitely hires competent hard working employees. Thank you, Courtney and Diana Blanchard
by Casey B. on Jan 24, 2022
Great marina in Marathon near Seven-Mile Bridge. Nice, clean facilities including heated pool and spacious laundry room made this a good stop for our family after several weeks at anchor. Derek at the fuel dock was incredibly helpful upon our arrival, helping with lines as we pulled into our slip, providing all the information we needed to get around the marina or travel around town, and helping us with pump out. He was also very nice to my kids as they peppered him with questions. Great stop, and we can see why it can be hard to get a spot there!
by Paige B. - Verified user on Jan 18, 2022
This is a well organized marina with exactly what a transient or long term visitor could ask for: easy pump out, quick fuel service, clean facilities, saltwater pool … you name it. We look forward to returning to this marina in the future.
by Randy K. - Verified user on Dec 18, 2021
Dock staff was very friendly and helpful.
by James D. - Verified user on Oct 22, 2021
Just as I expected, A GREAT STAY. Thanks for the power cord loan!!!
by Steve B. - Verified user on Oct 01, 2021
Great marina with friendly and helpful staff. Definitely recommend this marina!
by ROGER B. - Verified user on Sep 11, 2021
Very nice staff was very professional and facilities were properly maintained….
by Alina P. - Verified user on Aug 31, 2021
It was difficult getting in and out of the dock. Location has nothing within walking distance. Pool was far away from the docs. We had to leave 1 night earlier bc was absolutely nothing to do there.
by Carlos R. - Verified user on Aug 21, 2021
Marathon Marina was great. Very accommodating when we arrived after hours. Cindy was very helpful and helped sort everything out.
Would definitely come back to them next time.
by Jerry S. on Aug 03, 2021
Very bad experience. Still going on. Made a reservation on 28th July, to come in 29th, paid one day. Cancelled next morning due to heart problem, confirmed cancellation on telephone. Was told I would be charged one day. Fine. Then, I was charged two more days, total of three. $129 plus $258, after cancellation. The charge goes to Daniel Land, (702)250-1013. I called him. Quite rude, and slurred, finally admitted he was with Safe Harbor, and someone would call me back. Noone did. Since then, I have called Safe Harbor Marathon, formerly Marathon Marina, daily. i have spoken to three different people, all of whom “took” my information and said someone would call me back. Today, I have called three times, and left a message. This is not a good business situation. One employee said they have been having problems since bought out by the Safe Harbor group. Another had me hold on while she went to check to find the records. I urge you to be careful in any transactions with this company. 457pm 8/3/2021 I just got off the phone once again with Safe Harbor Marathon. I was able to reach them using a friends phone. I learned that they are having problems. They do not process credit cards, they are foing through a company names DOCKWA that actually processes the cards, and thus they have no way yet to refund unauthorized charges. They are understaffed, and are having other problems. Their office phone is (305) 743-6575.
by Rick p. - Verified user on Jul 03, 2021
Great stop, friendly service at the ships store, decent priced diesel, easy tie up to older fixed docks. Really good Resturant! Overall a great stop!
by Cheryl H. on Jan 24, 2021
We stayed here for a week. This was our second time here - last year for only 1 night. Great amenities -laundry, small gym, etc... All super clean. We did not need to use the shower facilities. We were on the fixed dock section - the docks are all in great shape. Pump out at every slip is handy. Really helpful and nice staff. Other marina guests were also very friendly - there's a really great vibe at this marina. Our slip had a terrific view of the sunset. Close to a bus stop for the Keys Loop. While a bit pricey for a 1 week stay, we would definitely come back!
by Anonymous on Dec 03, 2019
Hands down the best in marathon. Awesome staff always very helpful.
by Anonymous on Dec 03, 2019
Susan and her team are AWESOME! New floating docks! Nice exercise room and comfy captains lounge with big screen and satellite. Clean shower rooms and nice laundry facilities. Good WiFi. Also nice that it was spitting distance from 5 great restaurants. We will be back!
by Anonymous on Dec 03, 2019
We came to Marathon Marina and RV as a stop over to the Bahamas. Due to weather and boat work we stayed a month. The staff in the marina office made it work so we could stay. We made friends and spent Thanksgiving with the residents. It is like being welcomed into a family. The facilities are clean and convenient. Everyone is helpful. We wouldn’t stay anywhere else.
by Duncan G. on Dec 03, 2019
This is the best marina we have ever stayed at! The staff is friendly and professional. The property is maintained really well. We are delighted to be a part of the Marathon Marina family!!
by Caroline M. on Dec 03, 2019
Spectacular views, safe, clean, and well run marina!
by Anonymous on Dec 03, 2019
Beautiful Marina, location is great! The staff very helpful, went above and beyond to make sure our stay was one we would never forget. If you are in the Keys rather by land or water you must stop at Marathon Marina.
by Eric J. on Dec 04, 2017
Just reopened after Irma. Debbie, the wonderful dock master whose warm personality and supreme service orientation complement the attractive and upgraded physical plant, deserves accolades and kudos!