Safe Harbor Marathon

Everyone who works there was super friendly and helpful except the lady who checks you in/out and answers the phone. When I called more than once about info before we booked she was nice but gave me miss information that I found out once we arrived and throughout our stay especially when we departed she was very excessively rude to my wife then again to me when I questioned her on what I was told before we committed to stay at this rv resort. We came down with a rv and 22 foot bay boat and rented a truck to put the boat in and out. I asked about where the boat would be docked if it had power to re charge the trolling motor. Was told yes. After first day on water I found that none of the posts had power. I called the after hours number and the manager was very nice and told me where I could get power about 100+- feet away. Good Thing i packed an extra long cord just in case! Otherwise i would have no trolling motor for spot lock ect the next day or our entire trip. We found out upon arrival that we would only have access to my boat from dawn to dusk which changed a ton of our fishing plans of being out early morning for wahoo on reef edge or bully netting at night. (BIG BUMMER!!) Was told when I booked that I was being put in the back corner and would be able to keep my trailer and truck in front of the rv unattached so I could have access to it to pull the boat in and out to clean it or go to different islands to fish because that sight had plenty of room and it was there slow season and park was less than half full. That was a lie. They made me drop my trailer in there ship yard and they parked it with a forklift and if i wanted it I was supposed to make arrangements with them so they could get it out for me and they had to put it back when I came back with trailer. Then they charged me $167.63 for storage. Worst part of our experience was when we checked out. Before we made the actual reservation and decided on this place over several other options in marathon big pine ect area. I asked about there cancelation policy that i had read online and being it was going to be peak hurricane season and we were booking around 15+ nights. I was told that if we had to leave early or cancel last minute because of tropical storm or hurricane and there would not be any cancelation fees because its peak hurricane season, it was there slow season, and they would not be loosing out to someone else because they had plenty of open sights ect ect. After booking we added a few days to extend our trip no problem. Made good time traveling and the sight was open so we arrived a day early no problem. 19 night total. hurricane Helene was named a tropical storm sept24 and going to be a hurricane sept 25 and going to make landfall sept 26. Our extended departure day was sept27. original was sept sept 24. Since the island was under a tropical storm warning with 60+ winds from the south and 1-3 foot storm surge we thought it best to depart and get through the state before it made landfall to avoid all the destruction and power outages ect ect it would impose on our travel path home. When my wife checked out wed morning and mentioned credit for the days we were not staying the lady was rude to her and said they needed 5 day notice. Once we got the rental truck dropped off she told me her experience and I said I would call because I was one who was told the cancelation policy guideline for a bad storm/ hurricane. When I asked her about what I was told she Instantly started snapping rudely at me and said i told your wife we need 5 days!! and went on with comments like We didn't force you to leave! There's no storm it hasn't even been named yet! (Which is false it was a hurricane while i was on phone with her) There's other campers and we haven't forced them to leave! There still here! We still got boats on the docks! ect! 2 of the 3 other campers i never seen a person at for the entire stay and the 3rd had a place to go incase of emergency. I said anyways that's fine if that's what it is then ok but when someone calls and asks about cancelation policy during hurricane season you should be honest and say you need 5 days notice unless you kick them out under government mandatory evacuation orders because that is the understanding i am getting from what your telling me. She continued to be rude and said i could talk to the manager the next day if i wished. The park was very nice and clean, well maintained and the pool was awesome with the extreme heat we experienced and the rest of the staff in the marina and fuel dock was top notch and friendly and helpful. Fish cleaning station was spotless! Just wish they would of been more honest when I was calling about info when we was in our decision making of which resort we was going to choose it would of weighted heavily.

Always a great place,,good service

Everything was smooth, friendly staff

Great marina Very good marina with good service Very friendly employees The pool is super good The bathroom and shower facilities are very clean and the floating docks are excellent.

Friendly staff and nice facilities at a fair price.

Great marina well run

Staff was friendly and helpful. Facilities were clean. Fuel dock was easy to access and fuel prices very competitive. Good location with quick access to Atlantic or Gulf.

The great staff here makes for a wonderful experience. They have done a lot to improve the marina and it looks really nice.

Excellent marina! Very nice!

Nice Marina with facilities and competitive fuel prices. Staff was very accommodating for an after hour arrival.

The facility was in very good condition. Very clean, extensive amenities, easy access. The staff is very helpful, friendly, and professional, they went above and beyond my expectations to accommodate my needs. I will use them again and have now hesitation recommending this facility to others.

Great marina. Amazing service and very new instalations. Recommend.

Easily accessible marina, Helpful staff and dock master, good clean bathrooms and showers. Once our lease expires, we will be members at safe Harbor marinas.

Great staff especially Claudia. She not only fueled our boat but then helped to dock us. The pool is very relaxing

Excellent floating dock on our side. Nice pool and good waterside restaurant. Clean bathrooms/showers. Nice fuel dock and service

First class facility right at the entrance to Marathon harbor. We were met at the fuel dock by a very friendly and helpful lady. After fueling she explained our slip location and had someone there to meet us and catch lines.

Excellent staff Great accommodations Great food @ Lazy Days South

Great marina. The service is outstanding, the marina is well protected and the facilities are in excellent condition - with clean bathrooms! What else do you need!

Friendly, helpful reception with assistance on docking and issues with the power. (The power was resolved as internal to the boat.) Great facilities.

Very nice marina. Air conditioned bathroom/showers. Staff all very friendly and helpful. Pool was fantastic and clean.

Excellent facility and staff is very friendly. We loved our stay.

Fantastic! Great location and amenities and exceptionally helpful staff.

Had a great stay at Safe Harbor Marathon. Rick at the fuel dock was extremely polite and very helpful. Guided us through the channel on the radio and then assisted us with fuel and pump out. Restrooms were the cleanest heads we have used on our week long sailing journey. Well stocked ship store and just an all around great marina.

Everything was first class.

Ad a reservation for 3 days and stayed one more .Very nice marina and friendly staff..We will come again next year .Safe harbor is my favorite place at all their locations.