by captainpal on Sep 26, 2021
Dock was good power did not work had to jump off another dock
by veldvision on Sep 20, 2021
Our slip was occupied when we got there.
by bettygail on Sep 12, 2021
Good location to downtown Chicago. Fantastic skyline view. Excellent docks. The Boat Drinks Bar and Grill on site is very good. Weak WiFi. The T-head was pretty bouncy.
by dockholiday on Aug 23, 2021
Friendly and helpful dock office crew! Had a 50’ slip for several years, fabulous location. Now we use Burnham to launch our trailer boat or when we leave it in a transient slip for occasional weekends. So easy to get to. Can’t leave the trailer overnight, we just bring it home w us if leaving the boat in for a few days. Seemed much less busy at the launch on a weekend than in past years, not sure why. If launching on the weekend maybe check with them about trailer parking availability, and any events at Soldier Field or the park that might affect getting there.
by mrkingfreeze66 on Aug 15, 2021
Didn’t like our slip location. Ended up on the S dock wall. With all the traffic boat was rocking all day and night. Other than that we’ll be back but will request a slip deeper in the marina.
by mholowasko on Aug 15, 2021
Amazing Marina, our first time here and will not be our last. Friendly staff, very clean, bath house was so convenient and kept clean. The views of the city were priceless. I would highly recommend Burnham Harbor.
by cklem123 on Aug 08, 2021
Loved it. Great Harbour and amenties where amazing 😉
by lifsvr7 on Aug 01, 2021
Nice marina and the cafe was a great touch. Good food and seating plus having live entertainment was great.
by mizzou40 on Aug 01, 2021
Nice stay! Plan to come back
by johnmiller on Jun 18, 2021
very accommodating, docks are in need of repair, lots of loose boards, screws sticking out to slice open a foot or two. better wear sandals at all times
by mhickey95 on May 19, 2021
This was first time at Burnham, staying only one night. Pulling into the harbor was easy and things looked pretty good at first. Our slip was on N dock and at first we couldn't find any identification on the dock. Finally we found a tiny letter on the front of the dock close to the water. Needed binoculars to read them. Then there was nothing saying which side of the dock had what range of slip numbers. Back to the binoculars to try to read the numbers on the slips we could see.
Docks/slips were very nice with nice power/water boxes. Noticed elaborate security gates protecting the docks. First order of business was to hit the bathrooms a couple docks away. Received email with access codes for our slip as well as the bathrooms. After returning to our slip, found the access code didn't work. The email also had a phone number so I called for help. The girl that answered was very nice and helpful. At first she couldn't find our reservation. When she did, she confirmed the code matched what we were given. Tried again, no luck. She tried several times to correct and reset the code but still wouldn't work. Finally she issued a new code which did work. Skipping ahead to the next morning after returning from the showers and found our code not working again. Luckily there was someone else on the dock that opened the gate for us.
As for the showers, the rooms seemed nice enough but after getting situated and turning on the water, found the shower head completely plugged. Could only get a small trickle of water. Played with it for a minute to see if I could get it to open up but no. Put everything back away and moved to a different room and same thing, plugged. The only thing pleasant about this entire visit was the restaurant in town we walked to for dinner.
If we come back to Chicago again, it won't be to this marina.
by jnizi on Aug 25, 2020
Great view of the city. Watching sunset while having dinner at the Burnham Yacht Club was perfect. Enjoyed the weekend!
by tarinkzry on Jul 27, 2020
Everything was great EXCEPT for our water didn’t work at the spigot. We called for a work order our first morning there and it still wasn’t fixed by the time we left. Luckily we have a big tank and we’re able to borrow the neighbors.
by brandendebuhr on Feb 21, 2020
This was an end tie slip. Boats were not obeying speed limits in the harbor and creating wakes all night. We left before midnight with another boat.
by mikezacharias on Sep 06, 2019
Incredible view, beautiful harbor, and very helpful staff!!
by hingemaster on Sep 03, 2019
Marina is for the most part very clean. Staff is very attentive and polite. Views at night are fantastic. Docks are very nice with lots of cleats. Bathrooms could use a bit more attention. There is a concert venue on the east side of the harbor, they had a electronic music concert that was pretty loud but done at a decent time. if the wind is out of the east docks on the south side can be a pretty rough ride over night. all and all great marina
by ryannoltner on Aug 25, 2019
Nice and clean facility
by fishdewd on Aug 25, 2019
The floating dock squeaked as the rollers were not oiled. Kept us up at night. And the gas dock team was not very friendly or helpful. Maybe we are just used to better customer service at our home dock in Holland where they pump your gas and provide some
Conversation. Also didn’t get much info from the staff around amenities or where things were in the marina. It was our first time here and it would have been helpful for some direction. But overall a very good stay. Boaters were friendly and the location was great! We would stay here again.
by jhmunn on Aug 20, 2019
Great location with fantastic views of city skyline. Slip was located on the northerly island side and good location for uber pick up. Friendly and helpful boaters.
Only negative was bathroom cleanliness.
Thank you for your review. We are glad you had a good time. This weekend was one of our busiest and was a bit challenging to keep up with the restrooms but we appreciate the feedback. We hope that you return in the future.
by torrey17 on Aug 19, 2019
Clean and up to date. easy in and out and large raceways.
by nappos1 on Aug 11, 2019
The boats going in and out do not adhere to the no wake requirements. We had an end dock and got rocked a few times
by tomlyng on Aug 05, 2019
There was loud partying right beside our boat until after midnight. Another boat even snuck in without light and tied to the end of our slip.
by x9mbc8qsrlbuy8vrbzta on Aug 05, 2019
Staff was friendly but not well informed. The docks were in pretty good shape; secure cleats and boards. Head/shower at main building was sloppy at best; disgusting at times. The dock gate generally did not close securely without being assisted. The "eco" heads south of the main building were pretty good. I’ve been to quite a few harbors and marinas; none of them perfect. My comments are based on comparisons of experience.
by kymclousebaker on Jul 29, 2019
When we got to our reserved slip there was another boat in it. We had to turn around which was very difficult because the marina was very tight. We ended up going to the alternative slip that was given and there was a boat in that slip also. We finally found an empty slip and were told that was someone slip and they would have to contact the slip holder. They told us the slip holder was not occupying the slip. We ended up being on an end slip and no one seems to know what NO WAKE means. We were called back and told we would be given a discount.
Thank you for your review. I'm sorry to hear that you had an unpleasant experience at our marina after hours. We do have rules that state music is to be turned down after 11pm. I will be contacting security about this matter. We do hope you reconsider visiting us in the future.
by greatlaker221 on Jul 27, 2019
Assigned a putter basin slip which is exposed to south wind. Very rock and roll. Got so bad we moved loud party city. Boats pass at fast pace wakes are the norm. Huge traffic. If you’re young and want to party this is the place for you
by jinanboerman on Jul 24, 2019
It was great thanks!
by greggo1976 on Jul 21, 2019
You were very accommodating and helpful. We look forward to our next stay.
by twv on Jul 18, 2019
No help docking, no help at fuel dock or pump out. The boat behind our slip was playing very loud music with no care or concern for anyone around him. Stay away.
by eabbondanza on Jul 04, 2019
We had a great slip at the end of a T Dock, bathrooms were clean, staff were very nice.
by ericksoda on Jul 04, 2019
Clean Facilities in a beautiful setting.
by captainstarboardmgt on Jun 27, 2019
Had the whole family on board for the Lake Shake Festival. Dockwa had overbooked the slip but the gals in the Harbor Office had it resolved in minutes while I awaited instructions on the VHF.
Perfect. Thank You.
by jones on Jun 26, 2019
We were pleased to experience much improved service since our stay last year.Communications to make reservations went well.Staff was responsive to questions.Received a dock in the location er requested.It was open and fellow boaters helped us dock.
The only remaining complaint from.last year was that I had to ask for gate and head codes.That information should be provided in the reservation confirmation.Some guests may not think to ask.
Thank you for your review. We are pleased you enjoyed your stay.
by mhatch on Jun 26, 2019
IT WAS A LOT OF FUN, BURNHAM HARBOR STAFF WAS GREAT
by tammywhelan on Jun 25, 2019
Really disappointed with our stay at Burnham. We were assigned the T dock at the end (which was our preference). When we arrived, there was a boat in our assigned spot. We enquired with a fellow boater and she said it had been there for at least two weeks. It was plugged in, but canvas flying off and it looked abandoned. We asked why the they couldn't tow the boat off the dock if it was abandoned. They said they were trying to reach the owner. Harbormaster assigned us another T dock and we got situated there. We were to have a 3 night stay. The second day, we were told we had to move because that dock was being used for a "private party" and they specifically requested our newly assigned dock. We explained that we were not told we would have to move. It would be a big hassle because we had people visiting all day and we would now have to move and communicate to everyone where we moved to. They offered us a small discount which was pretty insignificant compared to the hassle of moving. But, it seemed like we were not being given a choice. When we went by in our dinghy later that night, we see the "private party" was a much smaller boat than ours that could have gone on many other docks and been just fine. Also, it was gone by the end of the night. Also, the abandoned boat had been moved. So, basically, we got the inconvenienced because Burnham didn't manage the process. Last thing, went in to use the assigned bathrooms on Monday right after they had been cleaned. I watched the cleaning crew walk out. Bathroom was nice and clean, NO TOILET PAPER. How do you miss that part?? We love the location and I'm sure we will be back for other events in the city, but this time, it was a miss.
by tmartin8025 on Jun 04, 2019
Great marina located 10 minute walk to Shedd Aquarium and Museum of Science and Industry. Nice walking/running pathway along lake shore. Friendly staff at marina always willing to help. Docks, electric, water, wifi, laundry, bathrooms, pump out, fuel are all in great condition. 2 minute wait for $6 Uber rides to south loop restaurants and shopping. Easy access in and out of marina.
by saylor on Sep 17, 2018
The other boaters on our dock were very friendly-- but that's Chicago hospitality. The views of the Chicago skyline are spectacular. The easy walk to restaurants and groceries in the South Loop area makes this an ideal destination. The staff was very responsive and efficient during a problem we had at the dock-- they demonstrated empathy for an injury and clearly were very helpful.
by cfstiles on Aug 31, 2018
Very nice folks on the dock. Great walking paths and great location.
by richk9rd on Aug 20, 2018
I enjoyed the visit. Being on F dock gave great access to the bath house units! It is a very busy harbor in a great area.
by ccollins2929 on Aug 20, 2018
need access to additional dining options/ store options after hours- only 2 floating bathrooms for the entire marina - could use another one or two - they are always in use
Thank you for your review. Unfortunately the local cafes close early on museum campus. Next time stop in or give us a call during business hours and well be able to help you out and give you a few options.
by jekamper on Aug 10, 2018
My boat broke down wouldn’t start in the launch and allowed me to work on it during a busy time with other boats launching. Eventually got it started... Good people helpful service clean facilities
Thanks for a great weekend!
by bakerkr12 on Aug 01, 2018
Clean marina, easy in/out with trailer and boat launch. You can hear the music from Northernly Island and a beautiful view of the city. Great experience!
by thekinship on Jul 24, 2018
Great accommodating staff. Fuel dock well run and reasonable prices. Phenomenal view of the city and the Navy Pier fireworks. Our second year there and we will make it an annual event. Thank You Burnham Harbor!!!!
Thank you for taking the time out of your schedule to review us. We are thrilled to hear your positive feedback concerning our staff, especially our gas dock attendants. We look forward to having you stay with us here again at Burnham harbor in the future as well!
by 5748492711 on Jul 15, 2018
Convenient location, clean bath house, friendly staff.
Thank you for your response. We are ecstatic to hear that you had a great experience with our location, facilities, and staff. We hope you will come visit us again at Burnham harbor!
by dwigit99 on Jul 12, 2018
We thoroughly enjoyed Burnham! Shortly after we arrived we met a few of the season slip holders on our dock ... they were so friendly and invited us to join them on their trip to a beach the next day. Plus they offered some great advice since it was our first time at Burnham. We'll be back and are currently trying to find some time in September to return! Thanks again!
We are thrilled that you enjoyed your stay. Feel free to call our harbor office if you'd like a list of concerts or events happening around our marina for the month of September.
by knot_normal on Jul 11, 2018
Dock staff lazy and not willing to help. Power problems both with new pedastals and not enough volts to power system at end of docks 4 boats all had power problems
I'm sorry to hear that you didn't have a pleasant experience. I'd like to hear about the experience you had with our staff so we can improve. Please send us a message with your contact information if it's no trouble. We do hope you decide to return.
by czyzosta1 on Jul 09, 2018
Overall it is a very nice facility. There were times the code they gave would not unlock the bathroom doors even though it said it was not occupied. My GF did state the bathroom she went into was dirty. Mine was fairly clean. Would be nice if we had access to a water taxi on the night of the concert we were attending. I would have paid for the ride.
Thank you for your review. Our facilities get used quite often and we try to maintain them as much as possible. Unfortunately we do not offer any taxi shuttles. The Burnham park yacht club does but it is for members only. We are glad you enjoyed your stay.
by xkkraftx on Jul 03, 2018
Great marina with amazing views. Facilities were convenient and clean. Transportation in area via Uber, DIVVY bikes or taxi were easily accessible.
Thank you for your review. We are happy to hear that you enjoyed your stay.
by dangerardy on Jun 25, 2018
Great time and very clean!
Thank you for the review
by rgabaldo on Sep 05, 2017
great experience as always!!!
Thank you for reviewing us! We are pleased to hear that you always have a great experience here! See you next time.
by scottwyatt50 on Aug 28, 2017
Great Marina, the staff is helpful . Slips are tight getting in and out , but a little patience you'll be fine. Marina store is well stocked , Great easy location for UBER to pick you up and get you downtown to the action . Docks could use a little work. Rubber edges on our dock , E52 was missing the corner. With expensive boats and the rates they charge they should be looking closer at the dock maintenance . But again, all good .
Hi Scott, we appreciate you taking out the time and reviewing our marina! Every year, at the beginning of the boating season we walk every dock in search of rub rail that may be missing and replace it. We will be adding this to our maintenance log and have a dock hand go out there and fix it. We hope that you stay with us in the future!
by zougiejr on Aug 27, 2017
Everyone from staff to occupants were extremely kind and helpful. Eveeyone went out of their way to make our stay extremely enjoyable will definitely return there and will highly recommend it to all.
Thank you for such a kind review, we try our best to make everyone's stay as enjoyable as possible. We appreciate you recommending us to all, and look forward for your return!
by captasis on Aug 27, 2017
I was unable to pull the necessary power of the dock post. I would like to receive a credit for that part of the reservation. I have informed the marina.
Thank you for taking the time out of your day to review our marina. We are so sorry to hear that you had power issues during your stay, the Harbor Master will be notified. Hope to see you again in the future!
by textman1000 on Aug 22, 2017
Burnham harbor was wonderful! We stayed here for the Chicago air and water show. It was supper busy! Their staff was very nice and helpful. They do a good job at keeping everything pretty clean. The views are crazy cool! We have put this destination our todo list for every year.
Thank you for your review. We are thrilled to hear you had an amazing stay and will be returning on your yearly bucket list.
by mwaleski on Aug 21, 2017
Great Trip to the city for the air and water show. Harbor is in great shape and the surrounding area is beautiful. Would like to see a parking pass included.
Thank you for the positive feedback. We are happy to hear you had a great stay. We hope to see you next season.
by dinamb on Jul 27, 2017
We LOVE this place!! And let me tell you, with the troubles we had getting here last year (our trip started at 4 am, getting to first lock- Dresden only to have an engine conk out, after engine fixed, next day- try again- leave at 4 am and have a 4 hour wait at Dresden- only to have our batteries drained by the time it was our turn (operator error- lesson learned) marina delivered batteries, windy and getting bounced on the wall waiting at Brandon st lock, going through the canals in pitch black with debris and barges everywhere, no one answering at Amtrak bridge to raise it, getting to Chicago Harbor lock at 3am and when the doors opened, staring out terrified at the black abyss, getting to our slip ;finally!) by 3:30am) you can be sure we wouldn't be making this trip again had our stay last year been awful. We even kept extending our stay it last year.
Since we did have such a good time, I knew to book for a longer stay this time. Booking was easy, staff friendly & helpful, bathrooms are a dream!, and the picturesque location can't be beat!
Even though we had to battle a storm to get here, the hubaroo is already talking about next year's trip- and we're not even halfway through this one! So yeah, we're kinda crushing on this place!
Thank you for all of the excellent feedback! We are so happy to hear that you always enjoy your visit with us at Burnham harbor. Although we are upset to hear about all the obstacles you encountered on your way to Burnham last year, we are thrilled that you made it here safely and decided to come back for a second visit! We hope you continue to visit us here at Burnham in the future; keep on crushing on this place!
by xatp5plhsjnemw1nwsvx on Jul 13, 2017
Dock and facilities are very nice.
Thank you for your review. We appreciate hearing what you enjoyed about our harbor during your visit. Hopefully you will decide to visit us again at Burnham harbor in the future!
by johndrews on Jul 10, 2017
The Harbor Master is absolutely a game changer at Burnham Harbor. She is always available to address any issue or resolve any issue. Her staff is well trained always attentive and provide the best customer service possible. The Burnham Harbor Harbor Master always exceeds our expectations.
Thank you John for your review! The harbor master has been notified of your positive feedback. Everyday our employees strive to offer the utmost customer service to ensure all of our boaters have a great experience while staying here.
by curtitr on Jul 07, 2017
Did not like this Marina at all. Had no marina. bathrooms were locked at night. no beach. staff did not know questions asked. nothing fun around walking distance. restuarant was a joke high price for tiny hamburger. no hose on doc for water. electric box barely reachable. Noisy. commercial boats blowing horns all day. Never again...oh and at $90 A NIGHT CRAZY HIGH
We sincerely apologize that you did not enjoy your stay with us at Burnham harbor. After hours, one side of the harbor office has locked doors, while the other side is always unlocked so that boaters have access to these facilities after hours. While we lock these set of doors for security purposes, we will now be keeping them unlocked to eliminate any potential confusion. All of our boaters should have access to all of our bathroom facilities 24/7 with the code provided. 12th street beach is on the east side of our harbor by Northerly Island. Burnham is located centrally between Soldier Field, the McCormick place, Northerly Island's Pavilion, the Shedd Aquarium, the Adler Planetarium, and the Field Museum. In our office, we have schedules for what events are taking place at these different venues; our staff can work with you to find the perfect weekend to suit your interests. Unfortunately, the Dockside Cafe is a separate, independent business from the Chicago Harbors, so we cannot further assist you with this concern. If you experience issues your pedestal or hose, please let the staff know in the office as we can help assist you in these obstacles to make your reservation worthwhile. Again, we apologize that you did not enjoy your stay at Burnham harbor; we hope you decide to make a reservation with us in the future, and we will help ensure that you are in a quiet, comfortable location for a future visit.
by michelleakey1 on Jul 06, 2017
Marina itself is nice. Floating bath houses near us were out of order which was a pain. No close by supply store
Hello Michelle. Thank you for making a reservation with us at Burnham harbor. We are happy to hear that you enjoyed our marina. Unfortunately, the pump on our floating bath facilities went out of order during your reservation. This is a rare occasion, and we did have a plumber out there that day to address the issue. We offer a selection of West Marine items in our ship store between J and K dock. If you have any recommendations of new items for us to add, please let us know, and we will look into adding these new items. We hope you will make another reservation with us in the future!
by tyf8838 on Jul 05, 2017
Nice harbor at a nice location! It's very obvious its run by the government/park district. There is zero customer service and the I dont care attitude. Didn't answer the radio, security gate did not close and lock and several water leaks on the dock. I politely brought all of these to their attention and got a shrug of the shoulders. This is our second Chicago Harbor this week and it also surprises me that no one checks you in or makes sure you are in the correct slip. You could very easily pull into any empty slip and they would never know you were here. Zero security!
Thank you for taking time out of your day to review our harbor. We sincerely apologize that you did not have a better experience here in regards to our customer service. Our harbor master has been notified of this concern. We purchased a new marine radio, and we now have two marine radios in our office monitoring 9 and 16. Our switch to/working channel is 71. The gate and leaky spigots have been addressed on our maintenance log, and work orders have been submitted. Every day we complete a full audit and two additional transient audits. We are constantly monitoring what boats are in what slips to ensure everyone is in the correct location for security measures. When we are closed, we have security here after hours. Security's number is posted on the inside of all of our gates if any assistance is needed. Thank you again for bringing all of these concerns to our attention, and we hope you will consider staying here again at Burnham harbor in the future.
by andon82 on Jul 04, 2017
Excellent marina, my favorite of all great location and very friendly crew.
Thank you for making a reservation with us at Burnham harbor. We are thrilled you enjoyed your visit, and we hope you continue to make reservations with us in the future!
by yamama on Jun 26, 2017
The online system worked flawlessly. The Harbormaster was very accommodating at our request and where we would like to dock. The dock is beautiful and access to Northerly Island and other amenities is awesome.
We are happy to hear that you had a pleasant experience using Dockwa! The more information you provide us in your reservation notes concerning your preferences, such as dock locations or specific ties, the better we are able to assist you. Our goal is for you have a flawless experience for your reservation. Please continue to add special requests for your reservation(s) that way we know what things are important to you for your stay. We are thrilled that you enjoyed the close proximity to Northerly Island and the amenities here. Please consider staying here at Bunrham again in the future.
by randypodolsky on Jun 26, 2017
Thanks for s great stay.
Thank you for staying with us at Burnham harbor. We are happy to hear that you enjoyed your stay, and we hope you will continue to make further reservations with us in the future.
by sailstarr on Jun 12, 2017
Very good facilities and accommodating.
Thank you for your review. We appreciate it and we are glad that you enjoyed our facilities!
by nicoledmilos on Jun 12, 2017
The app made it very convenient. We knew the gate codes, slip assignment and could easily navigate the harbor.
Thank you for your review. We are excited that you liked using dockwa to make your reservation. Please consider making another reservation at Burnham harbor in the future; we would love to have you stay here again!
by ci_39t2m7a6qcw4rcsed on Jun 07, 2017
Great and I plan to use Burnham in the future and really hope I get Dock H again!
We are excited to hear that you enjoyed your time at Burnham harbor. Thank you for taking time out of your day to review us! If you decide to stay with us again in the future, please indicate in the special requests section that you prefer H dock. We will try to meet this accommodation to the best of our ability. We hope to have you stay here again in the future.
by vorelhousehold on Jun 05, 2017
Amazing view of the city!!! Excellent Wi-Fi connection. Food delivered right to your slip. Very friendly resident dock- mates. Ride share & cab drop off & pick up at Harbor House. Great walking paths for dogs. Overall could not recommend more!!!
Thank you for taking time out of your day to review us. Being in the heart of Chicago makes Burnham harbor a wonderful place to stay. This season we started installing new Wi-Fi receptors, so we are thrilled to hear the positive feedback in regards to this. We are glad you enjoyed all of our amenities, and we hope you make another reservation with us in the future.
by marieahill on Jun 05, 2017
In town for the U2 concert at Soldier Field and best spot to slip. We always come the Burnham when we visit Chicago and everyone is very nice. We visit the Burnham Harbor Yacht Club each trip as well and they always make you feel like you are a member there. Great time!
Thank you for the great review about our harbor and staff. We are glad you enjoyed visiting the yacht club as well. We look forward to having you stay with us again in the future.
by al6vt5snsoxgtfgfs_ji on Jun 05, 2017
Doesn't have all the amenities that we would like but very good overall.
Hello, thank you for taking time out of your day to review Burnham harbor. We are glad you enjoyed your visit here. We are always open to hearing suggestions on how to improve the amenities and facilities here at Burnham. Please let our office know what accommodations would make your stay better, and we will try out best to update the harbor in terms of these. We hope you consider staying at Burnham again in the future.
by wgntv on Jun 05, 2017
After shoveling off all the goose poop off the dock, the stay was fabulous! We'll pay extra for a clean dock nextime. :)
We are excited to hear that you had a positive experience at Burnham! Please contact the staff in our office if you have a similar situation in the future. We will have one of our dock attendants come to your slip and clean off the surrounding area for you. We hope to have you stay in our marina again in the future.
by raypurdy1 on Jun 04, 2017
I reserved a slip on May 1st as a transient boater for 4 nights. We brought the boat from Grand Haven Michigan for a long weekend in Chicago. I purchased gas and reserved a slip expending over $1,000.00 in your marina. I expressly requested a stern starboard side dock. I received an email with the dock reservation and slip assignment. Upon our arrival the slip, G-41, was in fact a stern port side dock, the exact opposite of what I needed and requested.
Not only was the slip the wrong type but on Friday pm, after a day of boating, I came back to the slip only to find another boat in my assigned slip. All of my lines, shore power cords and water hose were unceremoniously dumped in my dinghy. My dinghy was secured to the dock by wrapping one of my lines around the outboard tiller arm!!!
Fortunately the marina staff were still working and informed me that the slip your staff had assigned me in May was now sold to a seasonal boater. I received no notification of this prior to returning to the marina on Friday. If we had returned after hours what would we have had to do? No slip and no recourse even though the slip was paid for!! The office staff finally after 2 hours, provided another slip which was once again a stern port side slip exactly opposite of my request again. All in all this was the most egregious customer service I have ever experienced in 30 years of boating.
I have been a transient guest at your marina several times in the past due to the location and facilities. This trip was horrendous. You should investigate and counsel the Harbor Master that is supposed to be overseeing the marina and insuring a safe and enjoyable experience. I experienced quite the opposite.
Hello Raymond, thank you for taking time out of your day to write this review. We sincerely apologize that you did not have a positive experience staying here at Burnham harbor. It was our mistake that we did not update your slip assignment prior to your reservation, since it was assigned to a seasonal slip holder that week. While we try our best to accommodate everyone's requests, especially the specific docking and ties, we are almost at full capacity for slips 40ft and up. Because of this, we only have a few slips available and with additional requests and other reservations, it provides us with even less options to assign reservations to. Again, we apologize that you had a difficult time with our staff and that your experience was not better. Our harbor master has been notified of everything involving this situation. We hope you do consider coming back to Burnham in the future, and we will work with your specific requests to ensure you have a great vacation and reservation here.