Treasure Island Resort & Casino

Thank you, Jeff! We love having you here. See you in 2024!

Heidi, Please contact the Marina through Dockwa, by telephone 651-385-2575, or by email [email protected] to let us know how Marina staff leadership can be improved to provide a better experience to you. We appreciate any feedback. Also, I will pass your observations on to the appropriate departments. Thank you for your review!

We enjoy having you at Treasure Island Marina. See you again in a few months!

We look forward to seeing you again in 2024!

Thank you! We look forward to seeing you in 2024!

We look forward to seeing you again in 2024!

Mark, thank you for bringing your experience to our attention. I will address this with the Marina Staff. How is this supposed to work? Marina Staff should attempt to contact you via VHF Marine Radio Channel 16, and switch to Channel 9 for the conversation. Alternatively, if you don't have a VHF Radio, please call 651-385-2575 if possible. Before Memorial Day and after Labor Day, we do have fewer Staff due to students in High School and College, but we will attempt to help you into your slip if possible. I expect each guest to be treated properly. The call you received from the female Team Member is part of our closing procedure. Staff will attempt to call each guest who has not arrived so slip assignment and other information can be exchanged. Clearly, you were not marked as having arrived. I hope you will stay at Treasure Island Marina again in the future so we can give you a better experience.

Thank you for your review. The Marina Staff tires to treat everyone the same way. The shuttle runs regularly on the weekends. If you need a shuttle, there is a phone on the wall of the bathroom building, just push the auto dial button and you can request a shuttle from the operator. You can also ask any Marina Staff and we will call a shuttle for you. We look forward to having you stay at TI Marina again.

Thank you for your review. Yes, the dock and many of its components are 30 years old. We are exploring ways to improve our facilities. This is a priority for Marina Management. We hope you had a good time while at Treasure Island Marina.

Thank you for the wonderful review. We look forward to having you stay with us again! On the weekends, the Shuttle runs regularly approximately every 15-20 minutes. There are always fun things to see and do in the Casino, and I'm happy you had fun! If you are interested in a later check out, please contact the Marina Staff through Dockwa, by phone 651-385-2575, or in person. Generally speaking, if nobody is scheduled to be in the slip you're occupying, we will have no issue with a later check out. The same thing applies to bad weather. We would not force someone to leave in a storm. With that in mind, if you arrive during a storm, please work with us to dock you safely in a temporary spot as your slip may be occupied. Once the storm is over, we will work with everyone to get you where you belong.

I'm sorry to hear you had a bad experience while on property. I will forward your comments to the appropriate department. I hope that our Marina Staff treated you well.

We are glad you had fun at Treasure Island Marina. We look forward to having you stay with us again in the future!

I'm happy to hear you had fun at Treasure Island Marina! We are working on getting all the dock floats replaced.

Thank you for staying at Treasure Island Marina. We are happy to hear you had fun. We hope to see you again soon.

We are happy to hear you had fun at Treasure Island Marina. Please visit us again in 2024!

Thank you for the kind review. We hope to have you as a guest at Treasure Islan Marina again.

Thank you for staying at Treasure Island Marina. We are happy you had a great time! See you again soon.

I'm happy you had a good season at Treasure Island Marina. We appreciate you! For those of you reading responses and wondering how the Shuttle works: On the weekends, Shuttles run regularly between the Marina and Casino approximately every 15 - 20 minutes. If a Shuttle is not present, the phone on the outside of the block bathroom building has a marked speed dial button. Press the button and ask the operator to send a Shuttle. Also, you can ask any Marina Staff and we would be happy to call a Shuttle for you.

Thank you for spending time at Treasure Island Marina! We are happy to hear you had a good weekend. We hope to see you in 2024!

I'm happy you enjoyed staying with Treasure Island Marina on Labor Day weekend! We hope to see you again soon!

Thank you for the review. Yes, if you communicate with the Marina, we can make things like this happen. If you know you will be arriving after our business hours, please contact us by phone or through Dockwa. We also attempt to contact boaters who have not arrived by telephone before we close for the day. We want your stay to be as enjoyable as possible.

Thank you! We explain to the staff that they are hired to be people, not robots. We want each of them to use their own unique personality to their advantage.

Thank you for staying at Treasure Island Marina! See you again soon!

Thank you for celebrating your friend's birthday at Treasure Island Marina and Treasure Island Resort and Casino! We are happy to hear you had a good time. Yes, we do have bean bags and boards which are available for use at no charge. If you are interested in using them while staying with us, please contact the Marina through Dockwa or email [email protected]

Thank you for recognizing the Marina Staff. They have done a fantastic job this season. We hope you will stay with us again at Treasure Island Marina.

Thank you for spending time at Treasure Island Marina! I'm happy to hear you had a good time. Please visit us again!

Thank you for staying and playing at Treasure Island Resort and Casino! I'm glad you had a good time. We look forward to having you at the Marina again.

We are happy to hear you enjoyed your time at Treasure Island Marina. Our Staff truly enjoys interacting with each of you.

Thank you for your kind review. We strive to make everyone feel welcome and appreciated, because you are! Hope to see you at Treasure Island Marina again!

Trudy, Thank you for letting us know you had an electrical issue. We will have our electricians examine the situation. We are happy the rest of your stay was enjoyable!

Thank you for recognizing the efforts of the Marina Staff. We look forward to having you at Treasure Island Marina in the future.

Thank you for reporting your observation about lighting on the dock. The overhead lights had been off due to repeated insect hatches. And you are correct that many of the electrical boxes do not have lights. These are issues we are looking to remedy in the near future. We are happy you were still able to enjoy your time at Treasure Island Marina. We hope you will return in 2024!

We are happy to hear you had fun at Treasure Island Marina. We look forward to seeing you again!

Due to a design choice 30 years ago, only every other pedestal on the transient dock has a water spigot. We do have water splitters available, so next time please ask the Staff. We do not have the splitters attached all the time because they tend to disappear. If you have any issue with the amenities, please bring it to the attention of Marina Staff as soon as possible while you are staying with us. We can try to solve the issue.

We are happy to hear you enjoyed your time at Treasure Island Marina! We hope to see you again soon.

Thank you for your review. We look forward to seeing you again in 2024!

Daniel, I appreciate your review. Unfortunately, due to a construction project we had limited phone access on the day you were arriving, which was a Tuesday. According to the message you left us, you arrived after 6pm. During the week, the Marina is only staffed until 5pm. I'm sorry you had a difficult experience, but I hope you enjoyed your stay at Treasure Island Marina.

We are happy to hear you enjoyed your stay at Treasure Island Marina! Thank you for recognizing the Dock Staff. They read every comment and enjoy being recognized. We hope to see the Dengler Family again soon!

Thank you! We are glad you found our system easy to use. We hope to see you again soon!

Thank you for staying at Treasure Island Marina! Happy to hear you had a good time.

We are happy you enjoyed your time at Treasure Island Marina. The natural beauty of the area definitely makes Treasure Island Marina a wonderful place to work and stay!

We are happy you could celebrate at Treasure Island.

Thank you for your observation. The lights are off due to the repeated large mayfly hatches we have been experiencing this year. Having the lights off significantly reduces the number of insects attracted to the white sides and upholstery found on the majority of boats in the Marina.

We are happy you enjoyed your time at Treasure Island Marina. We hope to see you again soon.

We are happy to hear you enjoyed staying at Treasure Island. We appreciate the feedback about Dockwa. See you again soon.

Rick, thank you for the review. As I explained to you at the time, you had been assigned to slip 4 a 50 amp slip, your associate to slip 6 a dual 30 amp slip, both on the northerly side of the dock. A previous guest had been occupying slip 6 and requested to stay an additional day. We accommodated that guest by keeping them in the same slip. I freely admitted that fact to you in person on the dock. In an effort to keep you and your associate together, we moved you to slips 3 and 5, respectively. We notified you of the change as you approached the Marina. You did not want to be on the southerly side of the dock, so we had you go into slip 4 as you had been originally assigned. Your associate docked in slip 5, diagonally across the dock from you. That person never talked to me, and in fact had already gone to the Casino by the time I was able to get to you in person. Treasure Island Marina does reserve the right to change assignments based on conditions. I'm sorry this situation upset you, but it did not warrant your racist, anti-Native American rant to me on the dock. You were not wronged, as you ended up in the slip you preferred. If your associate had been present, I could have had him move to slip 2 assuming he had the necessary equipment to convert a 50 amp outlet to his dual 30 amp needs. I sincerely hope we are able to move forward and have a better interaction if you choose to stay at Treasure Island Marina in the future.

Thank you for the review. It's nice to hear we were able to meet your expectations in those areas over a busy concert weekend. Very proud of the Marina staff. See you again soon.

Thank you for recognizing the Marina staff. Hopefully you will stay with us again in the future.

Thank you for staying at Treasure Island Marina. Feel free to message us through Dockwa if there is anything you would suggest we improve.

Brandon, Please send me a message through Dockwa or call me at 651-385-2575. I would like to know what help we could have provided to make the process better for you. Understanding the process from a Guest's perspective helps us communicate better. -Chris Vogel, Marina and RV Park Operations Supervisor

The Marina staff genuinely enjoy helping dock boaters. They enjoy talking with each of you. See you again soon!

Cary, thank you for the kind review. We were trying to get from the Ship Store to C-Dock to help you in during the storm, but you beat us there. I'm happy to hear you had a good experience with the gas dock staff the next morning as well. I shared your review with the Transportation and Hotel staff as well.

The staff appreciates your kind words. They read every review. Hope you stay with us again!

It is always nice to have you at Treasure Island Marina! See you in a few weeks!

Thank you for the nice review. We are happy you enjoyed being at Treasure Island Marina. Hope to see you again soon!

Thank you for acknowledging how the Marina staff conducted themselves during the storm. Our priority is always the safety of people, guests and staff alike. The day before, I asked the staff how they felt about working at the Marina. They responded it was the best summer job they've ever had. Once we got boats tied up and were able to get together in the Ship Store, I asked them if they still felt the same way. To a person they said, "Yes!" They are a great team!

Rodney, it was a struggle to get your boat secured during the storm, but it worked in the end. The staff does prepare for bad weather. It's a very dynamic, on the fly, situation with quick decision making and attempting to clearly communicate with boaters who are also under duress. To educate other boaters who might find themselves in a similar situation: The goal is keeping everyone as safe as possible. Communication between Treasure Island Marina and boaters will be on Marine Radio VHF Channels 16 and 9. Due to the difficulty of getting into a proper slip during high winds, we will dock as many boats as possible on our tie along spots. The other safe action is to drop anchor in Sturgeon Lake outside the marked channel. Remember to turn on your running lights so other boats can see you. Once the storm passes, we will move boats from the tie along to slips in as orderly a manner as possible, generally starting with smaller boats and moving to larger ones, just in case the wind gusts again.

Thank you for recognizing the staff's efforts. We do have a naturally beautiful work environment.

Thank you for asking about your observation. The lack of recycle bins is due to our waste being separated at the off-property collection facility. This change occurred property wide a few years ago at the request of the waste management company. Treasure Island Marina and Treasure Island Casino remain committed to sustaining and implementing measures which promote a better harmony with the natural environment. Also, thank you for recognizing the Marina Staff. We hope to see you at Treasure Island Marina again soon.

We are happy you had fun at Treasure Island! The staff really enjoy helping boaters dock. Hope to see you again soon!

Thank you for staying with us at Treasure Island Marina! I'm happy you enjoyed your time here.

We enjoy having you as a guest at Treasure Island Marina! Dockwa has made handling reservations much easier than our previous method. I'm happy to hear users like you are having a good experience with it.

Thank you for recognizing the staff. They enjoy working as a team to help boaters.

It's our way of showing you that we appreciate each guest choosing to stay at Treasure Island Marina. We look forward to having you stay with us again.

We appreciate your kind words. Helping dock boats is the job most of the staff enjoy the most. They love interacting with boaters.

Happy to hear you had fun staying at Treasure Island Marina for the concert! The shuttle runs regularly on weekends and concert days, but if you need a shuttle, there is a phone on the outside of the block bathroom building. Just pick up the receiver and push the speed dial button to be connected to an operator who will send a shuttle. You can also ask any Marina staff and we will be happy to call a shuttle for you. Why do I keep saying the shuttle phone thing? Because I know people read reviews, and it's a great place for us to educate people who may not know how to access amenities. We look forward to seeing you again soon!

The two things we work on as a staff are cleanliness and friendliness. The staff not only helps boats dock and run the ship store/gas dock, but they also clean the bathrooms, showers, parking lot and boat ramp. We hope to see you again soon!

Thank you for recognizing the staff. I assure you, they read every review. Every positive comment makes them more motivated to keep up the good work, and every constructive criticism makes them discuss how they can improve.

We are happy you had fun at Treasure Island. Also, thank you for recognizing the Staff, they work very hard to provide an environment which is welcoming to everyone.

Thank you for the kind review. The Marina Staff not only help boats into slips, pump fuel and pump outs, but they also help clean the bathrooms, showers, beach, grass, parking lot, docks, and boat ramp areas. It truly means a lot to them to have guests like you recognize their hard work.

I'm sorry we were unable to assist you into your slip. Our Ship Store closed that evening at 7pm. Prior to leaving, the Staff attempted to call you. I hope the rest of your stay was enjoyable. We hope you will stay with us again.

Thank you M&M! We always enjoy having you stay with us. See you again soon!

I'm happy to hear the Marina and Staff met your expectations. I will pass your concerns about the Hotel Room to the appropriate department. I hope you will return to the Marina in the future.

We are happy you found our new system easy to use.

I'm happy to hear we met your expectations. We are very proud of our staff and their willingness to help others.

I'm happy you found Dockwa easy to use. We appreciate any feedback.

Yes, the Mayflies have hatched a few times this year, and they can be bothersome. On the other hand, Mayflies indicate good water quality.

Thank you for the kind words to the Marina Staff. They enjoy what they do, and they appreciate the recognition.

We are happy you had a good time, and we look forward to seeing you again.

1. You're critique of our bathrooms is valid, they are not air conditioned. 2. The lack of recycle bins is due to our waste being separated at the off-property facility. This change occurred property wide a few years ago at the request of the waste management company. 3. Our dock/slip configuration is on our website. We are working with Dockwa to get it included in the slip assignment message you receive. 4. I'm sorry we did not adequately explain where your slip was when you arrived. Once you get in the channel towards Treasure Island Marina, please reach out to the Ship Store on Marine VHF Radio Channel 16. We will have you switch to radio channel 9 to provide directions and answer any questions you may have.

Thank you for your kind remarks.

The Marina Staff appreciates your comments. We all strive to provide the most positive experience possible. We look forward to seeing you again soon.

Shuttles do run regularly on the weekends. If one is not available, there is a phone located on the outside of the bathroom and shower building. Press the programmed speed dial button and you will be connected to an operator who can send a shuttle to the Marina. You may also contact the Marina Staff and we would be happy to request a shuttle for you.

I am happy to hear the Marina and Staff met your expectations.

Thank you for the positive remarks about the Dock Staff.

It was a good weekend. And your criticism of the Ship Store was fair. There was a significant delay with the deployment of a new point of sale system which caused us to be unable to sell a large number of items we usually carry. The system is now in place, and we are able to conduct business as usual.

Thank you so much for waiting out the storm with us. We are so happy we were able to help you in safley, we hope to see you again soon!

Thank you for your feedback. There is a learning curve for all of us, Marina and boaters alike, with Dockwa, but it seems to be a welcome change.

We are sorry for the inconvenience. They are now out after water level issues. We hope you enjoy our amenities again soon.

We would like to have music and activities at the Marina. It is something we are looking to restart.

Thank you for coming to Treasure Island. We hope to see you again soon.

Thank you. We are happy you had a good time.