by csmithlsiconsultingcom on Oct 20, 2021
Great marina! Friendly staff and delicious restaurant! We’ll be back!
by salvet59 on Oct 03, 2021
Professional staff - great amenities, clean and well maintained.
by mikeeoung1010 on Sep 27, 2021
This is a beautiful marina with an excellent array of amenities! Perfect for boaters with five star boats and five star tastes... We were treated well by all staff members. Our only complaint was having a slip assignment that resulted in a very “tenuous” nights sleep. We understand that not everyone can have an optimal slip in a Marina like this. We only wish that we didn’t have our reservation request accepted. The marina was extremely full and also was hosting a large wedding.
by captainwheeler on Sep 26, 2021
Excellence personified in every detail.
by caraceni on Sep 10, 2021
Very positive experience with one negative. A member of our party requested a second key for the resort from the front desk. The response from the staff member was a rude, "What makes you think I can do that?". On the positive side, I accidentally left my credit card at a restaurant at a busy time for the shuttle and near closing. A member of the staff drove me there in his personal vehicle! Very busy place with weddings but overall a good experience.
by rmarra on Sep 08, 2021
First time at this marina. We own a 46 foot sailboat. Unfortunately we were directed to a fixed sea wall closest to the public park. The tides are more than 3 feet. Between the current of the river and winds our spot was exposed to marine traffic and lots of waves. It was almost impossible to prepare breakfast each morning due to severe
Rocking and bouncing. At night the water calmed down so that we could get in 6 hours of rest. We booked our three night stay over 5 weeks in advance so there should have been time to get us into a
Floating dock insulated by the river and marine traffic. Kate the manager was very nice and helpful. WiFi was nonexistent the entire stay. The facility is very nice. Good gym. However weddings are every night so getting into restaurants is impossible. Free bike use. I rate the dock and slip a 1. The pool and facility a 4. One night we chose to use the BBQ grill on the dock. I went to light the grill and two tanks were left empty. I call the desk to request a filled tank and 20 minutes later someone comes. He installs the new tank and the grill does not light. I spent another 20 minutes trying to get the grill to lite. No good. He directs me to the complete opposite end of the facility. Mind you I have food that I am carrying to grill. The first grill I find does not have a tank. The third and final grill has a tank but no starter. I have to remove greasy grates to light the grill. It lites and I am able to cook my dinner. Then walk all the way back to my boat on the exposed sea wall. My food was cold by then. Horrible experience. The final day I walk my 5 pound dog. It’s low tide and the wind is pushing my boat 5 feet off the fixed dock. Holding my dog by her leash I step onto my boat and she slips and falls to the water being saved by my still holding onto the leash.
Unfortunately due to our very poor experience with the fixed sea wall we will not return.
by cconosce on Sep 07, 2021
We just returned from our trip to Saybrook Point. We are regular guests in the resort’s marina. As always it was an amazing stay. First, the staff of the marina is second to none. Immediately upon arrival you start experiencing their excellent service. We can’t say enough about them. The docks are well kept and in perfect shape. Electric and water without fault. A strong WiFi signal and we were on the T of C dock. The shower and bathroom facilities spotless. A great pool and the restaurant Fresh Salt and the Marina cafe have amazing choices and service. The shuttle will take you to town for enjoying restaurants or shopping and pick you up when you are ready. You should do yourself a favor and spend a weekend or a week at this fabulous place. This is the third year we do a week and few weekends.
We are glad you were so impressed with our resort facility!
by kat on Sep 07, 2021
The marina staff were amazing - helpful, always smiling, polite, professional. Kate the manager is the best! The entire place is a gem, everyone working there (Marco in the restaurant) worked so hard, and still dealing with staffing shortages. An amazing place
by ppaglia on Sep 06, 2021
Fabulous stay, answered radio right away upon arrival and waiting at dock to help. Friendly reception and welcome. Facilities were great and restaurant very good. We liked our one night stay so much we are looking into possibly staying next year as a seasonal. Thank you!
by aequitas on Sep 03, 2021
Great location and the dock hand was very helpful! Enjoyed the restaurant and the spa. The courtesy van driver drove us to the nearby Stop and Shop for provisioning which was great. Stayed for two nights to ride out Hurricane Ida's wind and tain.
by reefchief161 on Sep 01, 2021
Great Dock Great Staff great place to visit
by ab040352 on Sep 01, 2021
The marina is first rate and we love visiting the town of Old Saybrook. We had excellent meals at the hotel restaurant and the live band (The Cartells) on Monday night was fantastic. But the night-time water condition at the docks was rocky both nights of our stay despite great weather (barely any wind)… not the marina’s fault but our 5-star stay was dropped a notch by Mother Nature.
by pauljsachs on Aug 28, 2021
Great staff. Great restaurant .
by hauler43 on Aug 26, 2021
Great Place Great Staff Can't wait to go back!
by vanmclaughlin on Aug 23, 2021
Great service and wonderful facilities. Doug was excellent gettinf us docked up and set for our stay. Would highly recommend.
by ferdip on Aug 18, 2021
Beautiful facility with a professional staff. This was our second time going, thanks. Please light up the lighthouse again
by nweingart on Aug 15, 2021
Great place. Super helpful staff. Beautiful pool great restaurant! We will be back.
Thank you! We look forward to your next stay with us.
by dolcesharon on Aug 14, 2021
You get what you pay for, top notch professionals working the docks, and a lovely resort at the head of the dock. Music from the restaurant can be annoying if you don’t like the style, but it ends early enough.
by gino3781 on Aug 14, 2021
The staff was exceptional. Facilities are top notch and you get access to all the amenities. The restaurant has amazing food and service. Only draw back is the excessive amount of movement when tied up. Not much that can be done about it so just be prepared. Great experience overall and will definitely visit again.
by rheckman on Aug 11, 2021
This is one of my favorite marinas. A beautiful resort, with the dining area overlooking the marina. Great dark staff, great restaurant staff,. Wonderful food! What’s not to like?
We are delighted you enjoy your time at Saybrook Point Resort & Marina! We look forward to your next visit!
by dyanndec on Aug 09, 2021
Very helpful, friendly and courteous staff. The hotel is beautiful and the hotel amenities are very nice but crowded. The only reason I gave 4 stars is because bathrooms and showers are quite a distance and are used by hotel guests. It was very crowded and there were only 2 showers and toilets. We couldn’t get reservations for dinner so call ahead if you are planning dinner. Also a heads up when coming into the channel. Lots of debris - we saw logs and ldead fish.
Thank you for your feedback. We are glad you enjoyed the staff and amenities.
by ashaio on Aug 09, 2021
Did not have the correct slip upon arrival. Next day I was gone fishing all day. No message received on slip
We sincerely apologize for the miscommunication and hope you'll return so we can show you our usual top notch service.
by pande on Aug 08, 2021
Fantastic friendly service at this family owned facility. Great restaurants nearby.
Thank you for your great review; we hope you'll return to Saybrook Point Marina soon!
by briedog on Aug 08, 2021
Fantastic dock. staff assisted in docking. Many amenities offered to marina guests including pools, spas, restaurants, fitness center, bike rentals . after they moved us off the gas dock we were much happier and the staff is FANTASTIC!
We are glad you had a great stay here with us and hope you return soon!
by farenmagee on Aug 08, 2021
Owner of saybrook marina was sooo nice! He let the restaurant know we were coming for dinner with 2 Celiac (gluten free) 15 yo daughters. They were VERY accommodating with meal choices.
The driver of the shuttle was a such a breath of fresh air. Excited about his job, happy and super friendly! My daughters thought he was just awesome!
Only draw back was trying to get to and from Essex. Very frustrating to not have options for transport beyond Saybrook. No uber, no Lyft.
BUT, we took advantage of the 9 Towns Transit - it was amazing so long as it was before 6pm. Free transport - pick up and drop off at your specific locations. Why this isn’t offered as an option to guests is beyond me!
After 6pm, though, you’re on your own! Thanks to a friendly homeowner in Essex, we didn’t have to WALK all the way back to Saybrook (2 1/2 hours!!).
We are delighted you enjoyed the ownership and staff, and had such a wonderfully tailored restaurant experience at our onsite restaurant. Saybrook Point does have complimentary transportation to and from Main Street, Old Saybrook which offers myriad restaurants, boutique shopping, and more. Thank you for the reminder to promote public transportation offered by 9 Town Transit as well!
by pjschnitz on Aug 07, 2021
Food very disappointing
We are sorry Fresh Salt did not live up to your expectations. Hopefully our friendly and knowledgeable marina staff and extensive resort amenities allowed you to enjoy your boating experience with us.
by o1davies on Aug 04, 2021
Good layover spot - easy access from LI Sound, fuel dock, great restaurant (Fresh Salt), accommodating and friendly staff.
Thank you, we are glad you enjoyed our convenient location, amentias, and staff!
by ruthmessinger on Aug 04, 2021
A great place to stay, amazing help at the dock, with paper work, with advice about the facilities. Great raw bar. Wonderful free bikes available. Super stay
We are glad you had such a great time!
by daddarior on Aug 03, 2021
The guys at the marina, Cooper and Jack, were great! they helped us move our boat during some strong SE winds.
Thank you! We pride ourselves on having the highest quality staff.
by chrisgiugliano9 on Jul 31, 2021
Best marina we stayed at during a three week boat tour from NJ to Hyannis and back. Dockmaster Kate Moseley is top notch!
by jbcouto on Jul 28, 2021
This was our first time staying at a marina other than where we keep our boat. "Impressed" does not even come close to the amazing experience at Saybrook Point Marina! As new boaters, we are nervous about certain things but try anything. The gas dock was a bit busy but the crew called us in, guided us with expert experience for a smooth docking. They checked us in while we fueled up, so we could head directly to our slip. The customer service at the gas dock was warm and welcoming. Bella was our attendant and was full of information, which was delivered with a smile and eagerness. We then asked for help getting into our slip (being new boaters) and when we arrived to the slip there were two dock hands at the ready with speed and effeciency - they did every thing with a warm welcome! It brought comfort to our experience.
Upon departure (we left early to avoid high winds and rain coming in) I went to the office to ask for help. Bella was there and was again, very friendly, accomodating, full of information and provided comfort and confidence. When we were ready to depart there were two dock hands at the ready very promptly and effectively helped us pivot out of our docking area. One of them is the lead dock manager and he is terrific at customer service! The confidence, accomodations, friendliness and effecient workers was top notch!
This marina has set the bar for the other marinas in our future, and I feel a bit apprehensive that anyone will live up to the A+++ experience we had at Saybrook Point Marina. We have already planned to make this an annual trip.
The marina is extremely clean all around; the facilities available are top notch (showers, steam room, hot tub, 2 pools, restaurant, several bars, laundry, fuel, ice, etc). Excellent spot for 2 nights of relaxation and enjoyment. I highly recommend booking this as a destination and do it early!
by svbellezza on Jul 27, 2021
Great staff, amenities and overall experience. Make reservations ahead of your arrival if you plan to eat at the restaurant….it’s very popular and books up FAST. Thank you to the staff for a great stay!
by stiffpeaks on Jul 27, 2021
Great facility, competent dockhands and nice amenities! Shuttle service to take you to town works well. Make reservations to get into Fresh Salt - very busy.
by jzaro1 on Jul 26, 2021
This was our third year staying at Saybrook, and as in the past everything was flawless. The marina and docks are very well kept, and we are always greeted and assisted with big smiles. Looking forward to returning next year!
We are delighted you had such a great experience and look forward to your return!
by l36i8mxxy6fuyywp4n7u on Jul 23, 2021
Dockage was good, Marina attendants were knowledgeable and nice. Restaurant and amenities were very average.
by rbh235 on Jul 23, 2021
Cooper and the rest of the dock staff were helpful and amazing. The resort has everything you could ask for including free shuttle to and from town.
by marke1328 on Jul 23, 2021
Great marina & facilities
by frankdominick928 on Jul 21, 2021
Love the Old Saybrook marina and staff. Kate and her staff runs a friendly top notch marina.
Huntington Yacht Club Commodore,
Thank you, Mr. Messina! We look forward to your next stay at Saybrook Point Marina!
by oseadmainship on Jul 20, 2021
Top notch marina, the staff was incredible. Indoor and outdoor pools, on-site restaurant and bar.
Amenities were top notch. The surrounding town didn't seem to have much to offer but the marina was great!
Thank you for choosing Saybrook Point Marina; we are delighted you had such a great stay!
by jamiesteinemann on Jul 16, 2021
Beautiful spot! Easy feee shuttle to town for dinner and provisions. Nice pool and workout room. Helpful marina staff.
by rworley101 on Jul 15, 2021
Just wonderful! Great staff at the dock, had dinner at the restaurant, used their shuttle service twice, and borrowed their bikes. Resort staff were very helpful and friendly.
by jeffreydubin on Jul 12, 2021
Great place and great staff
by azimut on Jul 12, 2021
Great facilities, and even better staff!
by mapjack on Jul 08, 2021
Great facilities with knowledgeable and attentive staff.
by krcook on Jul 08, 2021
Great facility, friendly and helpful staff, A+.
by drewd on Jul 05, 2021
Always a favorite spot for us. Kate and her crew are super helpful with docking and departure. Excellent Sunday brunch , great pools and bar area. Can’t wait to go back again later this year.
by pgilman on Jul 05, 2021
Dinner was terrific and the setting is lovely. The staff were great as always. Helped get us fueled and iced before departure and couldn't be more pleasant.
Thank you for the great review, we are glad you enjoyed your stay! We hope to see you again soon
by jonathansoffer on Jul 03, 2021
Great service. Wonderful dock master. Everyone is helpful. Extraordinary restaurant—and we are NYkers with high standards. Great pool and sauna facilities after a cold and rainy trip.
by elschwieb on Jun 30, 2021
Very nice facility, helpful and responsive dock hands. Our only “complaint” was the showers: no curtains between active shower area and dressing space and dressing space was so short it was difficult to get dressed in the heat and humidity.
by emco11356 on Jun 27, 2021
Great people and a great marina.
by timandely on Jun 25, 2021
Service at marina second to none. Great location. Fresh Salt restaurant serves 5 star dishes.
by lbkrra on Jun 25, 2021
Excellent facility and staff!
by ronblatt28 on Jun 25, 2021
Excellent marina and resort
Staff is too notch friendly and helpful
Restaurant and bars great
by pmp1zdrxknxeq6cgykv2 on Jun 22, 2021
Excelent stay! Great amenities.
Glad you enjoyed the stay, we hope you will be back soon!
by ghockman on Jun 21, 2021
Nice place to stay. very convenient. Staff was very helpful.
Thanks for the review! We hope to see you again soon.
by jammebelle on Jun 20, 2021
This is truly a 5-star marina. Before arriving, we received an email with some basic info to facilitate arrival, including a chart of the slips — thus removing any guesswork in the approach. The staff is very professional and eager to accommodate requests and provide information. Kate and Doug really went the extra mile helping us dock in a strong current. The entire facility is spotless clean. Can’t ask for more!
We are glad you enjoyed the stay, we pride ourselves on our skilled dock staff and top-notch facilities! We hope you will stay with us again soon.
by legacy565 on Jun 13, 2021
Excellent stop. We enjoyed the pool and spa.
We are glad you enjoyed your stay and hope you'll be back!
by jmaccarone on Jun 13, 2021
Great service as usual! Kate is amazing and runs a good show. The food at Fresh Salt was delicious.
Thank you for staying with us; we're glad you had such a wonderful trip!
by mikev on Jun 13, 2021
Kate and Cooper could not be nicer and more helpful. Saybrook Point is one of favorite marinas to go to
Thank you for your kind words! We hope you will be back soon.
by lreid330 on May 16, 2021
Beautiful place . We highly recommend coming here. The restaurant,pools and spa were wonderful! We will definitely be back!
Thank you! We look forward to your return!
by wow on May 05, 2021
Beautiful all around
Thank you! We hope you'll be back!
by karmelcourt on Feb 11, 2021
Exceptional dock hand. Beautiful facility.
by robklug on Oct 02, 2020
First class marina in all ways from dockhands to amenities and service. Clean and great restaurant as well. There is a spa,2 pools and sauna. You won’t find much better
We are glad you enjoyed all we have to offer and hope you will visit again soon!
by abain0265 on Sep 19, 2020
This may be the best marina in the Northeast. Incredible facilities, protected slips and friendly staff!! Perfect!
by vernonb on Sep 08, 2020
Kate, the dock master, is the best. Always a smile and nothing too much.
by jlmacniven on Sep 07, 2020
Great marina. Helpful staff
by aschuessler on Sep 06, 2020
Wonderful place, wonderful staff, best marina I know around here. Had some issues with shore power, they immediately were all over it (on busy Holiday Weekend), relocated us to another slip while offering crew support to move the boat. Noticed that another boat crew was loud during the day, handled it effectively with great respect to all parties. Great facilities. They are amazing.
by darcybuscaglia on Sep 01, 2020
Amazing night at Saybrook. Doug stayed late and got us tucked in for a calm evening. Couldn’t have been better. Thanks Saybrook, we’ll definitely be back again!
by grandkuds11 on Aug 26, 2020
Loved this place. Everyone very friendly very helpful. Very clean. Really enjoyed ourself. Will definitely cone back. Highly recommend. Woohoo
by lebrown85 on Aug 25, 2020
Marina staff are outstanding...especially Cooper!
My husband and I have been boating for many years and subsequently have stayed at a number of marinas. The staff at this marina are by far the most professional and helpful we have ever met.
Cooper helped with the reservation and ensured us that this would be the least stressful docking experience we would ever have. He was absolutely right. Upon approach the crew answered their radio immediately, assisted with docking, fueling and a pump out, and then met us at our slip to help us tie up.
Cooper and the crew were well trained, experienced, efficient, professional, neatly dressed and fun to be around. It appears that all of the staff truly wanted us to have a safe and enjoyable experience.
Being on a floating dock is always enjoyable and the live music at the hotel added to the great experience we had.
We will be back and will spread the word.
Sincerely, the Browns
by brianbeaulieu on Aug 23, 2020
Dock hands we super attentive Cooper Beth. Ella and backus were all fantastic and gas was priced right Resturaunt was great
by jbsahrbeck on Aug 22, 2020
The facilities are great, with the pool, restaurant and spa all within a few feet of the dock. (Best marina bathroom in long island sound.) The mini golf course located next door, is also a fun activity for the kids and kids at heart. The dock hands are unbelievably attentive and helpful. The one knock is that the marina is relatively exposed, so if there is any weather (especially from NE, E or SE), it can be a rocky night sleep. Overall, though, we have been annually the last four years will definitely be back.
by moe on Aug 19, 2020
Very nice. Will definitely return!!!
Great, we are looking forward to seeing you again!
by genm on Aug 18, 2020
First time there- very nice.
Dock staff helpful.
Great place to ride bikes.
Hope to be back again next year.
Glad to hear you enjoyed your stay, hopefully you'll become regular visitors!
by vc on Aug 18, 2020
Great stay. Thank you.
by rfile on Aug 17, 2020
A favorite stop each year for the last 20 years! Dockmaster Kate is great and runs a very professional dockstaff. The restaurant was terrific, as usual. Highly recommended.
Glad to hear you find both our facilities and staff consistently top-notch!
by ekrem on Aug 17, 2020
The marina and guest facilities are very nice and clean. The staff is very courteous, professional and helpful. Kate at the marina is amazing. The manager Eric (of the hotel) was extremely helpful, professional and went above and beyond to accommodate our friends who stayed in the hotel. We really love this place.
We are delighted you enjoy your stay. We take pride in our professional and friendly staff and our rigorous cleaning schedule. We hope to see you again soon!
by nycpammie on Aug 17, 2020
Dock staff was excellent, place is clean and the Fresh Salt restaurant was tops!
Thank you for staying with us!
by cfullam7 on Aug 17, 2020
Great Marina, restaurant and service
We are glad you had such a terrific stay!
by alex48 on Aug 12, 2020
Great marina and restaurant, pools indoor and outdoor, spa, gym. Very helpful staff low fuel prices. Mile walk to town to explore. Would have given 5 stars, but not to their fault, the River is very busy and there is a lot of rocking during the day and I had to keep my gyros running to stabilize boat.
We are glad you enjoyed our resort amenities and professional staff. We hope you'll visit us again!
by qfour on Aug 12, 2020
Great marina. Dock staff are great and get you squared away. Entrance is a little tight but protected. Food and music in the restaurant was lovely. Good value for money as well.
Thank you for choosing Saybrook Point Marina; we are glad you enjoyed your stay!
by summer on Aug 11, 2020
This marina is very professionally run. Efficiency throughout the process and great communication. Deckhand was super polite and knowledgeable. The restaurant here is top notch and the season slip holders surrounding the transient slips were super friendly and welcoming. I was a little cautious with the COVID environment before making the reservation but the marina and adjacent inn/restaurant were ensuring proper protocols and made us feel safe.
Years ago we stayed here and remember feeling more impact from the river wakes but that was not an issue this time.
Nice Lobster Shack right next door, as well as opportunity for walking and bike riding.
We appreciate your recognition of our professional staff, enhanced cleaning procedures, and social distancing measures. Thank you for choosing to stay with us again; we look forward to your next visit.
by bellastella on Aug 08, 2020
Great place to stay and great docks.
by mdf on Aug 06, 2020
Marina staff could not have been more helpful
Facilities & amenities top-shelf even during this unusual time
Thank you! We are very proud of our dedicated staff and award-winning amenities.
by rmuhlbauer on Aug 06, 2020
In spite of ongoing efforts to restore power in the marina after tropical storm Iaisas, the staff went out of their way to make things work. We have only had good experiences here.
Thank you for your understanding and your appreciation of our staff!
by fbrutto on Aug 03, 2020
We had a great stay at the marina. The dock staff was first rate, great assistance into our slip and lent us a 50amp extension for our stay when our power cord didn’t reach the pedestal. Restaurant at marina was very nice and convenient, and the complementary shuttle bus to town was great as was the driver. Miniature golf next to marina was a plus for our young boys and they also enjoyed the pool. Will be coming back.
We are glad you enjoyed so much of what our resort has to offer and look forward to your return.
by srolka1 on Aug 02, 2020
Out standing stay for spur-of-the-moment visit We will definitely be back this year
Terrific! We look forward to your return!
by kmealey on Aug 02, 2020
ZERO stars! First of all I would like to make it very clear that I have never complained about a Marina before. When we placed a reservation request, we asked to be docked with our friends.They accepted our reservation and of course money! Upon arrival, we were placed on different docks. Our dock was literally broken and I almost fell twice! Our view was a steel wall on the side of the hotel. The hotel guest could look down at our boat. We were next to a charter boat filled with guests not wearing masks. The only way to get access to the dock our friends were on was to walk through the restaurant...completely unacceptable during Covid. Our friends were docked in front of the outdoor diners on two sides. All the diners looked down onto their boat. They couldn't use the head on their boat because diners were looking in! They faced the steel walls on two sides and the docks were all sub-par. We decided to leave because the marina clearly did not accommodate our request and because we felt they were irresponsible in COVID protocols. We asked for a refund based upon the facts and they denied it. Also, it was a Friday night and I'm sure they resold our slips. We left within an hour of arrival.
Update: We are happy to report they refunded our stay. Maybe we will give them another try in the future.
Thank you for your feedback. We do our slip assignments based on boat size and the date the reservation was booked, giving priority to those who booked first. You were traveling with two different size boats and booked just a few days prior. We try our best to accommodate all requests, but cannot guarantee it, especially with over 30 transients in the marina at the time. When I asked if you would like me to see if I could rearrange other slip assignments to get you closer together and away from the restaurant, you refused and said you were leaving regardless. We take Covid very seriously, and there were multiple ways to travel between docks without walking through the outdoor dining space (such as walking inside our air-conditioned hotel). The dock you mentioned is being repaired, and bulkheading is a common sight at marinas. I did not deny you a refund, I let you know we had turned other boats away since we held the slips for you, but I would see what I could do and get back to you. It has continued to be a busy weekend, and I had not had a change to get back to you at the time you wrote this review (less than 48 hours after you chose to leave). I would have appreciated a call to discuss this directly, so I could let you know we would be refunding you. We hoped you would stay, or return another time to allow us the opportunity to show you why we have a nearly 5-star review rating.
by bjmboat on Aug 01, 2020
We got to the marina, tied up and left within 30 minutes. We had asked to be next to our friends on their boat; Pi-Seas. We were provided slips on opposite sides of the marina. To walk from our slip to theirs required us to walk through the crowded outdoor restaurant, With diners not wearing masks, while the coronavirus is still prevalent in our society. Our slip was directly under the restaurant on both our starboard side and stern. The pool was also right near our boat. We felt like we were in a fish bowl. The restaurant was so close and the people were looking down on us. Our friends boat was in a slip where they said the dock was broken. They also chose to leave. We spoke to the dock master, Kate, and while she was very nice, she told us they turned away other boaters because they were full and therefore, she could not provide us any refund or credit. Before we left, Kate said she would confer with the marina management and determine whether there is anything they can do. I highly doubt that we would ever go back to this marina and we would certainly not recommend it to our boating community.
Thank you for your feedback. We do our slip assignments based on boat size and the date the reservation was booked, giving priority to those who booked first. You were traveling with two different size boats and booked just a few days prior. We try our best to accommodate all requests, but cannot guarantee it, especially with over 30 transients in the marina at the time. When I asked if you would like me to see if I could rearrange other slip assignments to get you closer together and away from the restaurant, you refused and said you were leaving regardless. We take Covid very seriously, and there were multiple ways to travel between docks without walking through the outdoor dining space (such as walking inside our air-conditioned hotel). Our guests often enjoy close proximity to our resort amenities, I am sorry you did not feel the same. The dock you mentioned is being repaired, and bulkheading is a common sight at marinas. I did not deny you a refund, I let you know we had turned other boats away since we held the slips for you, but I would see what I could do and get back to you. It has continued to be a busy weekend, and I had not had a change to get back to you at the time you wrote this review (less than 48 hours after you chose to leave). I would have appreciated a call to discuss this directly, so I could let you know we would be refunding you. We hoped you would stay, or return another time to allow us the opportunity to show you why we have a nearly 5-star review rating.
by ajbenet on Aug 01, 2020
Fabulous place. Great amenities and docks
Thank you for staying with us; we hope you will visit again soon!
by gaucho on Jul 29, 2020
We just came back from the best weekend
Kate and Cooper could not have been more helpful and
friendly. We love coming to Saybrook Point - it is the perfect location, near Old Saybrook and the Saybrook Point Inn - the food has always been good, but even better this time.
We are delighted you enjoyed your stay and look forward to your return!
by sailorgirl3 on Jul 28, 2020
Wonderful stay. Dock staff excellent. Dockmaster Kate cold not have been more helpful or pleasant to deal with. Entire dock crew really knows how to handle boats.
Facility top quality staff. Restauanrt has excellent food.
Thank you for your glowing review! We are proud of our skilled staff and resort amenities. We hope you will stay with us again soon!
by jeffgarcia on Jul 27, 2020
Staff is excellent extremely helpfully friendly and courteous. The facility is immaculately maintained. This was our first time to Saybrook point marina and after this visit it will be a regular destination for us from now on.
We are thrilled you will be regular guests and look forward to your return!
by mattbroadway on Jul 27, 2020
Lovely marina with great facilities and friendly staff. Thanks for a great stay!
Thank you! We are glad you enjoyed your stay!
by tharkness on Jul 26, 2020
We made a last minute reservation and they put us on the fuel dock, which turned out to be a pretty good spot given the wind direction. The staff was courteous and helpful. They could not find a way for us to connect the shore power but other than that, the stay was good.
There was a vibrant social life on the docks and the people were friendly. One boat got a little out of hand but the staff put an end to that promptly.
We liked to location and would definitely return.
We are glad you enjoyed your stay and will be returning!
by rla410 on Jul 17, 2020
Great staff. Great marina. The Saybrook inn is a wonderful place.....and Fresh Salt restaurant is amazing. The town is a little sleepy....but a good getaway from the hustle and bustle. We visit a couple of times a yr. we highly recommend it
We are delighted you enjoyed your stay and appreciate the great recommendation!
by travelgal2 on Jul 08, 2020
Always welcoming. Beautiful spot. Love walking to town. Accommodating shuttle service. Everyone adherered to wearing masks so we felt SAFE. Will be returning again!
by pk on Jul 06, 2020
Courtney and the rest of the dock staff “ Top shelf “ as always ! Restaurant was busy during holiday weekend yet handled everything perfectly and food was as usual delicious.
by rengarch on Jul 06, 2020
Excellent service and the facilities were really clean. They seem to be making all attempts to comply with the COVID guidelines which should be commended. Patrons were respecting others by wearing face mask. Very pleasant stay.
by dastrau on Jul 04, 2020
The staff is, as always, friendly and helpful. The location has much to offer, even in this crazy age of Covid. We will keep coming back as we have for many years.
by rcasalejr on Jul 03, 2020
The marina hotel and restaurant are great. The thing to know is if you have a small boat it may be difficult.
There is a tremendous surge on the incoming tide creating swells in the dlip area. Boats are bouncing around even when winds are calm.
We slept ok on our 37 but beware if you are smaller.
Pool and facilities are great.
by asmits on Jun 14, 2020
Great amenities and staff. But we did not receive a pass card to the facilities when we checked in. Also, there was a mixup with our dinner order at the restaurant. With limited amenities due to the Covid virus, we thought the usual docking rate should have been reduced.
Thank you for your feedback. We are glad you appreciated our skilled staff and amenities. We did not provide a pass to the facilities because the bathrooms remained unlocked during your stay and the other amenities were not yet open. We look forward to their reopening on June 17th! We have spent our time and money wisely during the temporary shutdown of the hotel, investing back into our property and continuing employment for many of our employees. We have expanded the pool deck, pressure washed and sealed our docks, renovated our Health Club with new flooring, and completed many other projects to enhance the resort. We hope our guests understand and appreciate the value added.
by creilly1 on May 26, 2020
Great Marina. Dock help does a great job.
Thank you! We are glad you enjoyed your stay!
by willblake on Apr 30, 2020
Took me in when they weren’t open because I had no where else to go. Everyone was incredibly helpful and friendly. Facilities were great and the docks OK. Restaurant on site was doing take out of some great food at good prices. The only down side was the docks were rocky in the big winds out of the perfect direction to cause waves in the harbor, SE.
by bmarkpaul on Oct 01, 2019
Did not feel this marina was worth the very steep price they were charging, especially in the off season. Paid roughly half the price in the Newport wharf in the same period. The amenities were very nice but if you are using the marina for an overnight as you are moving through the Sound it is definitely not worth it.
by zaweski on Sep 29, 2019
Loved the facility, marina& restaurant
by bdhailey on Sep 25, 2019
Nice folks lots of amenities at marina
Not much going on in town
by ameloblast on Sep 18, 2019
No code given to reenter dock after going to dinner. No one to assist
by djleo on Sep 03, 2019
Helpful friendly staff with great amenities!
by mholt on Aug 30, 2019
Great resort. First rate amenities.
by fmorgan2 on Aug 27, 2019
Easy entry to a well maintained slip with full electric and water. Wonderful facilities - gym, spa, showers, etc. Also a great restaurant - Fresh Salt on site. A wonderful, relaxing stay.
by seamonkeys on Aug 26, 2019
Easy access from LI Sound. Clean, great atmosphere, ameneties (pool, bar, spa, bathrooms, restaurant...), quiet and relaxing. Very accommodating marina staff. Easy access for fuel.
by jtoys on Aug 20, 2019
Stayed here this past weekend in our Pursuit 34. Weather was not the best however all of the amenities of this marina made our stay very pleasant! The kids loved the pool and mini golf and we enjoyed the spa and the outdoor cooking areas! Very clean facility and the staff was fantastic!!
We are glad you were able to make the best of your stay by taking advantage of all our great amenities. We hope to see you at Saybrook Point Marina again soon!
by tdolan63 on Aug 19, 2019
Spent a few overnights this season and staff is amazing!! Facilities are top notch!! Look fwd to next return.
Thank you! We look forward to your return as well :)
by jaywfrank on Aug 18, 2019
Great Marina with 2 pools, hot tub, steam room, sauna, and a spa.
Thank you! We are delighted you were able to enjoy our fabulous amenities!
by mspina on Aug 14, 2019
Thank you! We look forward to your next stay with us!
by captainmaida on Aug 12, 2019
Saybrook Point Marina re defines first class service, facilities, staff, amenities, etc.. This is the Monaco of the East Coast. Saybrook is more than a great boating destination, it is the best of the best for an incredible comprehensive vacation experience. Day cruising to Hamburg Cove and nearby Essex are added benefits.
Clearly Saybrook has their guests convenience properly prioritized.
Stop in and you'll be pleasantly surprised while being pampered by the staff. They beat any expectation you can imagine.
Captain Dan Maida
Wow, thank you for the glowing review! We are thrilled you had such a great stay and look forward to your return to Saybrook Point Marina!
by bunionbob on Aug 10, 2019
Top notch marina at a top notch hotel. Every amenity covered from the professional marina staff to the beautiful grounds of the resort to the excellent restaurants and stunning coastal community of Old Saybrook. Morning bike ride along North Cove Road is a must...bring your camera!!
Thank you! We are glad you enjoyed our resort and the natural beauty of the quaint community of Old Saybrook.
by rcorcoran on Aug 08, 2019
Beautiful marina, helpful Staff, great Resturant.
Great Pools and Hottub, but no towels available
We will go back
Thank you, we look forward to your next stay with us!
by bbennt on Aug 08, 2019
This is my favorite place, a beautiful, safe haven. Great service, great food, great atmosphere, great entertainment. Also great location at the point where the CT river meets the LI sound. There’s no place I’d rather be.
Wow, thank you! There's no place we'd rather be either :)
by margieb3 on Aug 06, 2019
Marina is absolutely wonderful. Top notch in every way.
Thank you for your great review; we are glad you had such an enjoyable stay!
by mazza3rd on Aug 05, 2019
Excellent Marina with accommodating staff. Great location and surroundings
Thank you! We hope you'll return to Saybrook Point Marina soon.
by flmonty on Aug 04, 2019
Nice helpful staff. Pool and facilities clean and well kept.
Thank you for your great review! We hope you'll visit again soon!
by basciutto on Jul 28, 2019
Beautiful Inn and Marina with excellent amenities and a great staff.
My boat was placed in a slip E-14 almost up against the bulkhead. The turbulence is beyond belief due to tide changes. We were pounded all day and night and at 3:00 am I had to leave the boat because I was getting sea-sick at the dock. I had to stay in the Lobby and wait for morning. The boat was pounding and it was not possible to sleep under those conditions. The Dockmaster and his staff were very helpful but I could not take the pounding. I would not recommend spending a night on the boat in this marina unless there are better more protected slips available.
We are delighted you enjoyed the resort amenities and recognized our terrific staff. When you return, we will be happy to have you in a different slip.
by jamoisson61 on Jul 25, 2019
Really nice Marina and helpful staff. The restaurant Fresh Salt was excellent. We would stay here again and recommend the marina to other boaters.
We are delighted you enjoyed your stay and look forward to your next visit here!
by jra on Jul 06, 2019
A little rough inside the Marina. Excellent staff. Excellent dinner at Salt. Good diesel fuel prices and easy pump out.
by paulkramer on Jun 21, 2019
Great service and amenities are good. Decent exercise facility and clean showers and bathrooms. Easy stop when cruising east or west on LIS.
We are glad you enjoyed your stay and hope to see you again soon!
by summerpassion on Jun 10, 2019
We had a great weekend there. The marina personnel were very friendly and were helpful with docking and general information. We had a couple's massage that was super relaxing!
We are glad our staff were so helpful and you were able to take advantage of our fantastic onsite Spa! We hope you will choose to return to Saybrook Point Marina soon.
by cdahl303 on Oct 28, 2018
Had a wonderful stay. The staff were very helpful - David went out of his way to help us get situated and comfortable. Beautiful marina - Beautiful location.
by cyndybennett on Oct 15, 2018
The staff of the marina and hotel could not have been more helpful and pleasant. The amenities (pool, locker rooms and restaurant) were top notch. The surrounding area had much to offer in the way of places to go and things to do, weather cooperating.
Unfortunately, when we were there we encountered Gale Force Winds and rain for several days. Being so close to the mouth of the CT River left the marina quite unprotected form the wind and were quite "battered" in our slip for 2 days. Lines were snapping on the boats all around us needing replacement constantly. We had to get a room in the hotel because I became sea sick on the boat in the slip and remaining on board was not an option.
by seaworthyfl on Sep 02, 2018
Lovely place with friendly helpful status. The showers are part of a spa with indoor and outdoor pool, hot tub and sauna. Truly a five star marina.
by rhawkes on Aug 27, 2018
Excellent facilities. Dockhand who greeted us was knowledgeable and told us everything we needed to know. Salt restaurant was also excellent.
by ulvvpgfnw6dasqm6qvn8 on Aug 24, 2018
Excellent marina. Great staff
by cocotas on Aug 22, 2018
Great staff and very clean facilities.
by sin_or_swim on Aug 18, 2018
Very helpful Dock hands, very good food at the restaurant, beautiful well maintained marina...
by cs76737 on Aug 07, 2018
Saybrook Point is a beautiful location with top notch amenities. The staff is exceptionally welcoming and helpful. The marina is in excellent condition. I am giving it 4 stars instead of 5 stars, because the marina is not so well protected. The swells from the sound and passing boats ricocheted throughout the marina even on a very calm day. I would avoid the outside of the fuel dock and would be apprehensive in any kind of wind and weather even on the inside. Aside from this challenge, I highly recommend a stay here. We had a very nice experience and will be back.
We are delighted you enjoyed our beautiful facilities, resort amenities, and friendly and knowledgeable staff. We look forward to your return on a calm weather day!
by cuecker on Aug 06, 2018
I would not recommend the marina if you plan to stay on the boat. The boats surge back and forth, violent at times. Did not sleep much that night.
The Staff and Hotel facilities were great.
We are glad you found our staff and amenities so great! We're sorry you experienced a rough stay; we hope you choose to return on a calm day!
by fencewife on Aug 03, 2018
We really enjoyed our stay at Saybrook. The Marina and resort are beautiful and very well maintained. I loved the dockside restaurant and especially appreciated the beautiful gardens and pond around the grounds. Service at the marina and restaurant was excellent! Thanks Cooper for you hard work on the dock. Relaxing and fun!
Thank you for your glowing review. We have a truly gorgeous property and a staff who prides themselves on attention to detail. We are delighted you had a wonderful stay and hope to see you again soon!
by jpierce71 on Jul 10, 2018
Nice marina and facilities. Good staff. Free shuttle to town. Bicycles and pools if you want the exercise.
We are glad you enjoyed all the fun things we have to do here at Saybrook Point Marina!
by ballyhoo1 on Jul 05, 2018
I Tavel from the Keys thru Maine. Best service.
Thank you! We pride ourselves in customer service and are glad it shows.
by serenity on Jul 04, 2018
Competent and courteous staff, solid docks, fantastic restaurant....whats not to like, Linda & Alex / Serenity
Thank you for staying with us; we're glad you had such a great time!
by tbm930 on May 26, 2018
Great staff, full use of resort facilities included in dockage. Beautiful marina
Thank you for choosing Saybrook Point Marina. We are delighted you enjoyed your stay and hope you choose to visit again soon!
by libertas on Sep 26, 2017
Really nice marina for transients. You basically get use of the whole resort. Docks are nice and stable with good electric and water. Wifi was a bit spotty. Free shuttle into town. Great restaurant onsite. Really helpful dockmaster. Would absolutely come back next time we are in the area.
by gitw9swqx1uy34dqqxrk on Sep 02, 2017
Great dock service and restaurant
by forresttemple on Aug 21, 2017
Great inn and marina amenities but not well sheltered from the wind and resulting wave action or boats that ignore the no wake zones
by jjtjmj on Aug 18, 2017
First class facility all the way!! Free shuttle into town and complimentary bikes. Indoor and outdoor pools, fitness center, restaurant, and beautiful shower facilities! We'll be back !!
We are delighted you enjoyed our resort amenities and look forward to your return!
by brendav on Aug 14, 2017
Beautiful, well maintained marina, professional attentive staff, we had a great stay!
Thank you for choosing Saybrook Point Marina; we are glad you enjoyed your stay and hope you return soon!
by josephafickjr on Aug 10, 2017
Very nice maina and Resort. Clean, great Dock hands and staff, good restuarants, pool, free shuttle into town.
One complaint - lousy internet service!
We are glad you enjoyed your stay and took advantage of the onsite amenities. We recently reconfigured our Wifi so we are surprised to hear you had trouble with it. If you have an issue with your Wifi again here, please let us know while you are still here so we can test it and see what adjustments we can make to improve the system. We hope to see you again soon!
by tlrlc on Aug 08, 2017
the staff is really nice, the resort/hotel is nice. the only complaints i can come up with are the indoor pool has a funk that made our bathing suits smell. The marina basin has a decent amount of floating debris with some dead fish. i believe the many dock staff could do more to clean out the basin.
We are glad you enjoyed your stay. Thank you for your comments. We do try to control the debris in our basin but our work boat motor was being commissioned so we were unable to keep on top of it as much as we would like. We will continue to make it a priority as the season continues. We hope you choose to return to Saybrook Point Marina soon.
by stalmala on Jul 09, 2017
Marina was beautiful, clean, immaculate. The staff was very helpful and tried in every way to accommodate my wife and I. After arriving they confirmed my beam dimensions, then directed me to a slip. After some monumental attempts to maneuver in, they determined that my boat would not properly fit ! I then had to move to another slip which was of the proper size. After a long voyage in poor weather, it was not what I expected.
We apologize for the confusion upon docking, we know that is not the first impression you would like of the Marina. We are glad, however, that you appreciate the helpful staff and enjoyed the beauty and cleanliness of the Marina. We hope you return so we can show you the best experience from the moment you pull into the Marina.
by stopcab on Jul 03, 2017
Wonderful staff and accommodations
Thank you, we are delighted you enjoyed your stay and hope you can return soon!
by marinabuzz on Sep 15, 2015
2015 Boater's Choice Award Winner as Voted by Members and Visitors of Marinas.com