by Russell L. - Verified user on Sep 28, 2023
Super nice staff, and a great location. Close to all the neat things in town. From the time we filled for fuel, and then moved to our slip, the dock hand Stan was so helpful. We were there through TS Ophelia and both Stan and the owner Mark made sure our boat was safe and secure. We liked it so much, we want to go back.
by Scott A. - Verified user on Aug 08, 2023
Dock staff not friendly at all. Marina subject to boat wakes.
by Charles Z. - Verified user on Jul 24, 2023
The staff is always courteous and helpful. Nice Clean amenities.
by Terrance B. - Verified user on Jul 21, 2023
No VHF contact, therefore have to call office. Dock hand was uningaged, disinterested, and incompetent. Our 60 ft finger pier was TOTALLY covered with duck feces. Many dock boards were rotten and some were totally broken through leaving large holes. No security. After we flagged down the owner, Mark, he agreed to listen to our concerns and said he was "unaware of the issues" even though he was walking on the main dock as we flagged him. We cleaned off the duck dung (40 minutes) and, to the owners credit, he had 14 dock boards replaced the next morning. We visit 25 to 30 marinas a year and this was one of the worst run operation we have encountered.
Over the past 14 years we have received hundreds of positive and complimentary reviews. While we gratefully received these, it would be short-sighted not to accept poor reviews with equal appreciation. As always, our small team will take these with equal value, apply your feedback where we are able, and strive to be better each day. Today we failed, but we will use your observation to improve.
by Scott P. - Verified user on Jul 06, 2023
Love the convenience to downtown and friendly people
by Ryan J. - Verified user on Jun 24, 2023
Appreciate the dock support and location
by Jody M. - Verified user on May 12, 2023
Clean friendly. Docks were in better repair than last time. You have to call them on the phone when coming in. Their radio has antenna issues. Recommend a handheld radio when approaching the dock so we would know where to go. Would definitely go back
by Jerry P. - Verified user on May 01, 2023
Good staff at a well-maintained marina. Dockmaster rep came out to meet us at arrival and assigned us to a more protected slip when he found one was available. Good, considerate treatment.
by Mike R. - Verified user on Apr 23, 2023
Stan was a cheerful and helpful hand on the dock.
by Lesli K. - Verified user on Jan 07, 2023
We enjoyed our visit to Galley Stores. The staff is friendly and accommodating. The store itself is very handy as well as the cafe, enjoyed a breakfast sandwich, very good. We would definitely go back on our travels south.
by Kristy C. - Verified user on Jan 01, 2023
Dockmaster was very nice and helpful 😁
by Tom N. - Verified user on Nov 11, 2022
It's best to think of this as a store with a marina attached, rather than the other way around. It doesn't appear they monitor the VHF and we had to dock at the fuel dock and walk to the store to find someone to coordinate fueling, even though we called on the approach. The pump out wasn't working and there was no assistance with docking, which was fine, but know that going in. A boat that came in after us had to move because the power pedestal at their slip didn't work. The restrooms are two single units attached to the store/gas station across a parking lot, and everyone staying at the marina has a key to them. There's an honor system sign you stick on the door to say it's occupied, but otherwise no way to prevent someone from unlocking the door while you're there. It is very convenient to town, and with some maintenance, repairs and better communication the marina will be worth a higher rating.
by Louis N. - Verified user on Nov 04, 2022
Covienent to historic downtown. Friendly and helpful staff. Nice floating docks that extend the length of the slips. Weak spot is the two bathrooms and showers that would a turnoff to a significant number of women.
by Peter T. - Verified user on Oct 28, 2022
First time, great slip, nice docks nice folks. Loved the town! We will be back!
by Joseph W. - Verified user on Oct 22, 2022
Super friendly folks, great provisions store, one block from a very nice Courtyard by Marriott. Docks are floating and first class. We will be back!
by Barry B. - Verified user on Jun 07, 2022
This Marina is very friendly - the staff working the store were very pleasant to deal with. You can call ahead and talk to real people!
Pros: Within easy walking distance to town, clean facilities and store is well stocked (Wine plus Craft beer cave!). Cons: Can be a bit wavy depending upon wind as not deeply sheltered. Lessened with fenders and spring lines. Dockhand assist hours are limited, just like most others, so call ahead.
by Craig W. - Verified user on Jun 06, 2022
Nice quiet marina.
If you want a pump out at your slip ( as advertised) make sure you get assigned a slip where the pump out station is.
Wave action through the C dock entrance gets rocky when wind is against the current. If it’s going to be windy ask for a deeper slip.
Nice they have a slip map online so you know where to go in advance.
Call the phone number, radio seems to not be monitored.
by Christi L. - Verified user on May 18, 2022
Great help docking. Nice convenience store. Very close to downtown. Restaurant next door.
by Victor N. - Verified user on Dec 19, 2021
Love New Bern and this marina allows easy access to town. Very convenient access just off Neuse River and fair price on month stay.
by Kellie N. on Nov 13, 2021
Just left Nov 2021 and stayed longer then we expected but have to say only good things about the Marina.
Mark the owner always did his best to accommodate us and other boaters.
Paula at the Galley store makes the Best sandwiches we loved the Blatt! The Beer cave is amazing and wine selection is impressive along with other gourmet treats.
Walmart is not walking distance but drivable and someone at the marina always has a car it seems like to lend.
The town is adorable and walking distance which was maybe the best part of our stay, enjoying the town.
by Richard A. - Verified user on Sep 03, 2021
I like this marina. Small but my favorite by far in New Bern. Nice staff, fair price and a superb location. This was my 5th stay here and I will be back. Thanks Dockwa for making the reservation so easy.
by Alex C. - Verified user on Sep 02, 2021
Mark, the owner, is a very nice man, however, his marina is very tired. Many of the planks on the floating docks are curling up at the edges and are dangerous. We found many of the planks on our finger pier to be soft and soggy to the point that I feared falling in. The WiFi is worthless. Mark has great pump out at the docks and the location can’t be beat.
by Jeremy H. - Verified user on Aug 28, 2021
Great location, excellent assistance from Stan docking & pump out. The Galley Store is a pleasant surprise-quite upscale with fine wine selection, truffles, & a few basic supplies - definitely not your typical BP gas station! The staff were kind & very helpful.
They are quite short staffed, & it (& perhaps the residual financial hardships from the hurricane) is reflected in some overdue maintenance items-several soft dock boards, “soft” 50 A breaker, (the other breaker on our post was fine) & an abundance of duck poop on the finger docks. Overall the docks are sound and we wouldn’t hesitate to stay here in future.
by Robert M. - Verified user on Jul 06, 2021
Nice place to stay with a couple minor hiccups. Friendly staff and a dockmaster (the Santa Claus looking guy) who was very helpful docking our sailboat in windy conditions. Facilities are modern and pretty clean. Well stocked ship's store. The problem was that the fuel dock and pumpout station were not available even though their advertising said they were there. We went to another nearby marina for those services.
by Ashley S. - Verified user on Jul 05, 2021
Great location! Easy access.
by Jeffrey E. - Verified user on Jun 21, 2021
Very nice marina. 👍👍
by Andrew V. - Verified user on May 25, 2021
Nice location. Very friendly staff. Would stay again when in area.
by Steve H. - Verified user on May 22, 2021
Easy in/out. Great location within 2 blocks of downtown. Marina store offers many locally sourced products and the staff are very helpful. Breakfast sandwiches are exceptionally good! New Bern is a great destination well worth the short run up the river after exiting Adams Creek.
by Stephen C. - Verified user on Nov 28, 2020
This is a great marina in a great location with good, friendly service. Have stayed here before, sorry to take one star off from my original review as the marina's courtesy truck bit the dust and is no longer available. The truck was a real perk...I hope they replace it.
by Craig v. - Verified user on Oct 11, 2020
Nice staff. Close to downtown.
by Pierre T. - Verified user on Jul 30, 2020
Nobody answering at the VHF, poor docks. Pump out not working and waves coming directly inside the Marina...
by Joe G. - Verified user on May 06, 2020
Great staff and reasonable rates.
by Michael B. - Verified user on Dec 10, 2018
We love staying here when we visit New Bern. The store has a great selection of craft beers, wine and goodies! Great town to walk around and shop and eat! Friendly helpful staff
by Tony M. - Verified user on Nov 09, 2018
Great place. Easy in and out. Friendly staff. A nice town. Great restaurants. A good respite from the ICW.
by ron m. - Verified user on Oct 16, 2018
Staff was super helpful
by Carter H. - Verified user on Feb 28, 2018
Overall, the stay was nice. The location is convenient to the small downtown area of New Bern, NC and the docks were well-kept. The adjoining store was nice and had basic boating supplies and groceries. The only significant problems were the scum on top of the water in the dock area, that mildly stained my fiberglass boat hull, at the waterline, and the fact that the water heater in the showers was not working. No one at the facility knew how to fix it so we took cold showers on a cool evening. Not fun. The next day, the owner didn't seem concerned and laughed-off my respectful and calm comments, and he didn't offer any kind of refund or discount on the dock fee.
We'll probably return but we will check the showers for sure, before paying for the dock space.