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by Dawn H. - Verified user on Sep 22, 2024
Marina is great. Was nice to have our boat on same property we were staying at. We will be back! Chris is wonderful and very helpful!!
Marina Response:
We look forward to seeing you again. Thank you for choosing Banana Bay. đ
by Chip W. - Verified user on Sep 13, 2024
Very nice place and peaceful atmosphere
Marina Response:
Chip yâall were great. We look forward to seeing you again soon.
by Jan G. - Verified user on Aug 27, 2024
Our preliminary phone arrangements were handled very efficiently. Once we arrived no one greeted us or assisted us in setting up water, electric, or pointing out facilities. We were on our own and never saw or heard from the dock master or employees.
Overall the setting is nice but surroundings are run-down. Bath house requires a code, but for the most part, theyâre left open to the elementsâŚlots of disrepair đŹ
Over and above all that, here is the biggest downsideâŚ
There are repeat weekenders partying in a slip at the main entrance of the docks. Pop up shade canopy, chairs, tables etc and very very loud music blaring. No consideration for anyone but their party.
You have to walk through their âdock takeoverâ to exit so no avoiding the scene. It was extremely uncomfortable and cringy having to walk through the area.
Other reviews have mentioned this and it appears management does not give flying f@%k about it.
What could have been a true authentic keys experience was thoroughly ruined by the party goers discourtesy and managements lack of concern.
Marina Response:
Sorry Jan, we do our best. We canât satisfy everyoneâs thoughts without suggestions. Thank you for taking the time to review our performance. We offered you free nights to satisfy your complaint, you stated you will not return. Although, we would still love for you to come enjoy our improvements. Gorgeous nights here lately. Doesnât get much better.
by Steven E. - Verified user on Aug 24, 2024
Easy to launch the boat. Dock-master Chris was a great help. See you next year.
Marina Response:
Thanks for choosing Banana Bay Steven. We look forward to seeing you again.
by BRIAN B. - Verified user on Aug 13, 2024
Visit to Banana Bay Marina was excellent. Had slip 10 which is great as we own unit A202 at MKBC Hope we can secure either slip 10 or 12 next year when we make reservation. Dock Master, Chris was instrumental in arranging slip 10 which is really appreciated. Would like to see Banana Bay extend ramp so I could launch my boat and not have to pay $25. each time to launch and retrieve at the public marina. Water was murky due to tropical storm Debby, but still had a good time.
Marina Response:
Thank you for the kind words. We look forward to seeing you. Thanks for choosing Banana Bay.
by Patricia M. - Verified user on Aug 12, 2024
The reservation was smooth from check-in to check-out including the marina, looking forward to many more!
Marina Response:
Our goal is always to provide excellent customer service. Thank you for choosing Banana Bay.
by Andres G. - Verified user on Aug 08, 2024
Easy, friendly service.
by Keith B. - Verified user on Aug 05, 2024
Docks are nice
Easy access it out of the channel
by Joe W. - Verified user on Aug 03, 2024
Our 12th year in a row keeping our boat there. Quiet, protective area with everything you may need.
by Brett M. - Verified user on Jul 27, 2024
The few long term boats in the marina has a crowd from Miami that comes down all weekend. They setup all over the docks and blast music. It is sad that 2 or 3 slips manage to disrupt the entire place. I do not think that the slip rental should entitle people to setup 10x10 shade tents and propane cookers on the dock.
Marina Response:
Brett, get with the Dock-master, Chris. He is willing to extend a one time offer to satisfy your disrupted experience from other patrons.
by Steven G. - Verified user on Jul 23, 2024
Wonderful, well protected marina. Doris and Chris are awesome. Never had any issues with the ramp, yes it is tight but very doable. Look forward to going back next spring.
by Steve L. - Verified user on Jun 24, 2024
Always an easy process.
Marina Response:
Thank you Steve. We do what we can to assist our patrons effectively.
by Paul B. - Verified user on Jun 01, 2024
The marina has been well maintained, the docks and hardware are in excellent condition. moat importantly the Harbormaster is very knowledgeable. hands on and accommodating, Did not use any of the other facilities, went strictly for the harbor and it was just what I needed,
Marina Response:
Much more to come as we begin to update the Marina. Thank you for choosing Banana Bay.
by javier - Verified user on May 18, 2024
Hotel was a bad experience, marina was excellent like other times, we had everything we needed
Marina Response:
Sorry for your hotel experience. We are phasing in new projects to better accommodate our patrons. The Marina only gets better from here. Thank you for choosing Banana Bay.
by Douglas N. - Verified user on Mar 30, 2024
Staff was very helpful
by Stephen O. - Verified user on Mar 14, 2024
Multiple calls to Marina via vhf and telephone went unanswered. Marina staff confronted us and asked why we were there. Despite have Dockwa confirmation we were told they had no reservation.
Marina Response:
Our Marina staff has changed. We are in the process of updating our communication abilities between Mariners and Marina operations. We will be able to provide assistance through VHF, Email, Text and Phone call in the very near future. We apologize for any communication failures. Thank you for choosing Banana Bay.
by Paul T. - Verified user on Mar 11, 2024
Excellent resort and marina
Staff are very helpful from the front desk to dock master. I towed my 26ft sailboat there and launched at their ramp and stayed two nights while rigging and getting ready to explore the keys.
Ramp is a little tricky to line up on, but got launched fine.
Pool is large and warm, they make a lot of effort to offer a nice place.
Elect and water is included in dock fee.
by tony i. - Verified user on Jan 26, 2024
First time @this marina, our experience was great,friendly staff and a well protected marina gulfside. Dock master Doris is great and accommodating,manager Chris always very helpful with a smile,the other boaters very friendly and helpful to lend us a hand with dock lines.Looking forward to our next stay
by Brian J. - Verified user on Jan 16, 2024
Easy access to the marina from the bay, friendly staff and clean facilities. If you are trailering a boat to the hotelâs marina be aware that their ramp access in the parking lot is pretty tight to cut the trailer while backing in, even for a shorter boat. Also, not a very long ramp for your trailer if your boat is larger than 20â you may have issues at other than high tide.
by Crystal T. - Verified user on Nov 13, 2023
There was grass all over the ramp to launch and load the boat. When loading the boat, we had to rake our own grass out of the way so it wouldnât get stuck between the trailer and the boat and stain the boat. We were supposed to receive 2 bags of ice every day but no one was ever down to work the dock and no one said anything about getting it at checkin so we never got it. Itâs November so technically season so not sure why no one was there to assist in the marina. Otherwise the place itself was nice and quiet.
by Brian P. on Oct 03, 2023
Doris the dock master is wonderful. Had a great time staying here. Hidden little marina in the middle of marathon. Would stay again.
by Al B. - Verified user on Oct 02, 2023
Nice marina and great dock master. Showers need attention
by Myles R. - Verified user on Aug 10, 2023
Doris was great. Everything worked.
by AgustĂn M. - Verified user on Aug 05, 2023
Very nice I recommend to stay in this marina
by Brian B. - Verified user on Aug 04, 2023
Dock master Doris is a Rock Starâď¸ marina was great and clean. I recommend if your staying at Banana Bay or MKBC, itâs nice to have a marina on resort property.
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