by Kevin M. - Verified user on Sep 28, 2023
The staff at Nantucket Boat Basin are extraordinarily personable and professional. We had anticipated staying three nights, but due to foul weather had to extend our stay. The staff at the Boat Basin were beyond accommodating - going out of their way to ensure we still were able to enjoy our time in Nantucket between providing restaurant and activity recommendations to welcoming our pup with some gifts. We couldn’t recommend the Boat Basin more!
Thank you so much for your kind review. It's always fun for us to share our favorite parts of Nantucket with our guests. We very much enjoyed having you stay with us and chatting in the office with you and Jagger! We look forward to welcoming you back for your next trip.
by Andrew F. - Verified user on Sep 10, 2023
Fantastic staff and dock attendants and wonderful marina. We were able to pump out in slip which for us is a major convenience and time saver. Thanks for a terrific stay.
We appreciate your review! We will be sure to pass along the compliment to our staff. Always happy to provide the free slip-side pump-out service as it contributes to the wellbeing of our harbor. We would love to have you visit again!
by Jeff C. - Verified user on Sep 04, 2023
Always a great time at the Boat Basin
Great to hear that you enjoyed your time with us! We appreciate you taking the time to write us a positive review. Please visit us again in 2024!
by John H. - Verified user on Sep 01, 2023
Great facility and wonderful staff. They were very accomodating.
Thank you so much for your kind words. We appreciate you business and are more than happy to provide the services that we do. We hope to see you in 2024!
by John C. on Jul 03, 2023
Started out another great season with some visits to Nantucket Boat Basin.
The crew at the Basin provide the most professional and friendly service every time.
They make coming in to a busy harbor/ basin very easy with great communication and can provide many services while staying at the Basin.
We appreciate you taking the time to write a review. We hope that you enjoyed your time on Nantucket and hope to see you in 2024!
by Joseph V. - Verified user on Jun 26, 2023
Fantastic!!! Staff are great.
Thank you very much! We are thrilled to hear that you enjoyed our staff. They love what they do.
by Frank S. - Verified user on Jun 17, 2023
" For over 40 years we've been visiting the Nantucket Boat Basin as we have travelled the world on the water. During the last 3 years there is a REMARKABLE and SIGNIFICANT improvement in both the services and the design enhancements at what has always been a global destination for thousands every summer. From the reservation system and new communications once reserved all the way to the special handling by the dock attendants and then the really special personal touches like the Saturday afternoon Wine and Cheese on the docks, the NANTUCKET BOAT BASIN makes every effort to engage, comfort and relate to every individual boater that comes there. It is truly a SEVEN (7) Star experience, and this year we noticed many many boaters from further away EXTENDING their stay (If they could retain their much 'in demand' slips) just BECAUSE of how they felt dockside every day. We'll certainly be there at least another 50 years (we hope)." Frank a. Stasiowski, Owner, Hinckley 44 SERENITY.
Mr. Stasiowski, we cannot thank you enough for your review. We are honored to host you at the Nantucket Boat Basin and look forward to welcoming you back for many years to come. Best wishes to you!
by Robert R. - Verified user on Jun 17, 2023
Awesome stay! Very nice amenities, and very nice docks and power and water.
Thank you for your review! We are happy to offer dock side amenities for all of our guests. We appreciate hearing that you enjoyed the new docks!
by Richie B. - Verified user on Jun 16, 2023
The service was impeccable. Everyone was very friendly and happy. Thanks for a great time they met every expectation. Thanks so much
Thank you very much! This is wonderful to hear, we will be sure to pass this along to the staff. We are delighted you enjoyed your time with us and we look forward to welcoming you back again to the Nantucket Boat Basin!
by John R. - Verified user on Jun 13, 2023
Staff was great and friendly.
Thank you for your review! We will be sure to pass along the compliment to our staff. We hope to provide the same level of service at your next visit!
by Robert K. - Verified user on Jun 11, 2023
Beautiful place and the staff is excellent!!
Thank you for your feedback! Thank you for the positive remarks about our staff, we think they are great also!
by Lynne L. - Verified user on Jun 04, 2023
Beautiful accommodations, friendly staff!
Thank you very much for your review! We are so glad you had a positive experience with our staff. We hope to see you again soon!
by George K. on May 30, 2023
Jeremiah the electrician is the best! Saved our bacon and marriage! Took the time to diagnose why the shore power kept tripping when we hooked up. Turned out it was our port side outlets. Thank you again!
We love to hear that our electrician was able to solve the problem! We appreciate the positive feedback. Hope to see you another time this summer.
by Chris M. on Dec 02, 2022
We are lucky enough to spend every summer in Nantucket; when we arrive at Nantucket Boat Basin in June, its like coming home! Everybody is welcoming & has a smile on their face. The facilities are great and they couldn't be more helpful or accommodating. Its so nice to see all familiar faces after so many years- the sign of a well run operation!
Thank you! So great you are able to come each year - we love that we have return guests like you each summer. We appreciate the positive feedback and hope to meet your expectations again in 2023.
by John K. on Nov 30, 2022
We boat all season along Cape Cod and the Islands...Nantucket Boat Basin is at the top of our list for a destination....THE best service...The staff will be waiting dockside to assist upon arrival.....the island and NBB are both magical.....thanks for a great 2022 season!
Thank you for taking the time to write your review. We love to hear back from our guests so that we can continue to provide great service. Thanks again for your kind words - we hope to see you in 2023!
by Andrew K. on Nov 30, 2022
My favorite Marina by far ! Most professional and helpful staff ! Sarah, Amanda, Nate and the entire dock crew are outstanding ! This is the most organized operation I have ever seen at a Marina from arrival to departure it is top notch ! See you for the 2023 boating season !
Thank you for such a great compliment! We appreciate your feedback. It is always good to know that our staff are treating you well. We look forward to providing the same service during your next visit.
by Joanne k. on Nov 30, 2022
Absolutely our favorite marina to visit! The staff: Sarah, Amanda, Christina etc.. all amazing.. so accommodating, friendly with an exceptional level of service. Wine and cheese on Saturday’s at the dockhouse is so nice too. We have traveled there both individually and have booked as a group.. amazing marina.. close to shops and restaurants!
Thank you so much for your kind review! We love that you enjoy the wine & cheese, its something we look forward to every week. Looking forward to having you back in 2023!
by William C. - Verified user on Sep 19, 2022
An awesome spot to spend a few days.
Slipside punpout service was real treat
Glad you enjoyed your stay. September is a great time to visit the island!
by David M. on Sep 04, 2022
When you are the only game in town it’s hard to get anything less than a 5 start review, but these guys deserve it. Excellent communication, easy in/out, beautiful location.
Recommend going in during office hours. Your experience with the dock staff will be MUCH different that it will be if you go in later. No wonder it is so hard to get a slip here, but it is worth the trip if you can get one. ~Capt. David, M/Y Magnum Ride
We are so happy you enjoyed your time with us & thank you for your kind review! We hope to see you again next season.
by Joseph T. - Verified user on Jul 05, 2022
Great staff and wonderful Marina! Responsive and excellent communications. The location on Nantucket is just amazing with amazing views restaurants and shops. We had a wonderful stay agin this year!
Thank you! Glad to hear you had a good experience.
by Brian F. - Verified user on Jun 30, 2022
Quick few days get-away. Everyone at the Boat Basin were accommodating and cordial. Particularly nice that upon arrival we were greeted by name when hailing the dockmaster.
We are pleased to hear that you enjoyed your stay! Customer service is important to us, as is your feedback. We would love to have you back again soon!
by William B. on Jun 27, 2022
This is a well run facility extremely convenient to the heart of town. The dock hands are attentive and helpful. With that said we noticed an overcharge on our credit card statement, which fortunately we caught. It was their mistake and they refunded the overcharge. In addition please be fully aware of the per night electric charges as they are expensive even for Nantucket. $24/ night for a single 30A cord. We didn’t even run air conditioners. These charges are not published anywhere.
We appreciate your feedback & we are happy to hear that your experience with our staff was enjoyable. In regards to our electrical charges, it is listed on our website that electric is an additional charge, but we can certainly have our dock staff remind guests of the charges before connecting to power. Your feedback is important to us, and we always try our best to improve guest services. We hope you will return for a visit before the season's end.
by Robert B. - Verified user on Jun 24, 2022
Excellent as usual. Marina wasn’t super busy. Service was excellent.
Thank you for your feedback! We are very pleased to hear that you enjoyed everything. We hope you are able to return before the end of the seaon!
by Mark Q. - Verified user on Jun 13, 2022
Great visit fo
Great visit to our favorite town! Service was phenomenal and dockhands were very helpful with docking. We look forward to returning.
Thank you for the kind words! We look forward to welcoming you back and are glad you got to enjoy your time at the Nantucket Boat Basin.
by Michael C. - Verified user on Jun 12, 2022
Awesome as always! See you later this summer for big Big Game Battle!
Thanks for the review! Glad you enjoyed your stay. Looking forward to seeing you for Big Game Battle - it is always such a fun weekend.
by Tom B. - Verified user on Oct 24, 2021
Great spot and Sarah was super helpful. We look forward to a return next year.
Really glad to hear you enjoyed your stay with us. It is a great time of year to visit the island! We look forward to having you back. Please reach out at any time to coordinate another trip.
by Everett B. - Verified user on Oct 03, 2021
Dock slip was really nice. The people are super nice and helpful. A fantastic marina for sure. Just gas up before you come or be forewarned of the outrageous fuel prices.
Glad you got to enjoy! The fall is a fantastic time to join us with the beautiful weather and great lower dockage rates. We look forward to welcoming you back again in the future!
by Rick S. - Verified user on Sep 26, 2021
Actually, we had to cancel due to small craft warnings in Buzzards Bay and Nantucket Sound. Weather and heavy thunderstorms prevented us for going down to Nantucket.
I called NBB and spoke with Colin. He was fabulous and helped us immensely. It was so nice to chat with him and he helped us rearrange our trip.
Thank you so much and a special thanks to Colin at NBB!
Thank you for sharing! We hope you were able to reschedule for sometime this year, but if not we hope to see you in 2022!
by jeanne w. - Verified user on Sep 25, 2021
Easy slip to enter And exit. Dock hands were helpful
Happy to hear your slip was accommodating, please feel free to request the same slip at your next visit! We will pass the compliment off to our dock staff.
by john m. - Verified user on Sep 22, 2021
nantucket is tough to get to with our little boat but the marina was very charming, quiet and just a few blocks from town.
by Joe O. - Verified user on Sep 09, 2021
My only complaint is that I was never able to reach someone on the phone to let you know we were leaving a day early due to the weather. I left a message as requested but no one returned the call. Since we also arrived a day early as a result of the weather I wanted to ask for a credit but no one responded.
Good Morning Mr. Orlando - Sorry you were unable to reach us. We always do our best to respond to guests in a timely manner, but unfortunately it seems we missed the mark. We understand that weather is a factor in your travel plans, so we checked you out yesterday without penalty. You are always welcome to come to the office or get ahold of us by radio if you need immediate assistance.
by Jon D. - Verified user on Sep 07, 2021
Always great. Thank you got being great hosts again. -Vaalea
Happy to hear you enjoyed your time with us! We look forward to welcoming you back for your next trip.
by Alfred M. - Verified user on Sep 03, 2021
Great place to stay.
Thanks for the feedback, glad you enjoyed your time with us!
by Stuart N. - Verified user on Aug 29, 2021
Always friendly and helpful
We are happy to hear you had a good time during your stay. We appreciate hearing back from our guests and how their experience was. We hope to see you again soon!
by Frederick A. - Verified user on Aug 19, 2021
Speedy, polite and effective service.
Thank you for the feedback! We are happy to help and pleased to hear you had a pleasant experience.
by Bill N. - Verified user on Jul 30, 2021
Great location and very accommodating marina with really nice people!!!
Sounds like you enjoyed your stay! We are always happy to help. We love what we do and hope that it is reflected during each and every stay.
by Gene m. - Verified user on Jul 19, 2021
Easy check in and the staff is so helpful and always available when needed.
We are glad you enjoyed your visit! Thank you for joining us again this season, we look forward to welcoming you again soon. We will pass the message along to the staff, they appreciate it.
by Stephen B. - Verified user on Jul 01, 2021
They were very Helpful staff
Always happy to help! Hope you enjoyed everything.
by Gerhard W. - Verified user on Jun 29, 2021
Pricey but good Marina with friendly and helpful staff.
We appreciate your feedback. Glad to hear you had a good experience. Hope to see you again before the season is over!
by Robert D. - Verified user on Jun 28, 2021
Friendly, prompt and responsive as usual
Thank you for your review. Always happy to help. We look forward to having you back soon!
by John C. - Verified user on Jun 15, 2021
Excellent communication pre-arrival.
Good team. Flexible to change slips when the wind proved too much to get into first slip safely.
Good Morning Mr. Callahan, thank you for your feedback! We are glad to hear that the quick change to your accommodation was appreciated. We are always happy to work on last minute changes when the availability is there. If that was a slip you enjoyed, feel free to request it at your next visit. Thanks again for staying with us!
by Robert K. - Verified user on Jun 13, 2021
Good everything. This should not be a required field.
by Greg V. - Verified user on Jun 08, 2021
This marina is fantastic, the best. The only issue -- not the marina's fault -- is that this is a raucous party scene for some of the boats, so don't necessarily expect serenity and quietude at night.
Thank you for the feedback Mr. Verdine. We apologize for the inconvenience of the party. During the summer months we have a security team to monitor loud parties, but unfortunately that is not something we can cover this early in the season. We will do our best to monitor the party scene during your next visit. Hope to see you soon!
by Peter V. - Verified user on Oct 14, 2020
Great place to stay, especially with the reduced rates in October. Friendly and helpful staff.
by William K. - Verified user on Sep 28, 2020
Thank you Boat Basin , always a great time . Arrived on a busy Saturday afternoon and as usual greeted at the slip By a dock hand . Bathroom facilities were spotless both times we visited the Boat Basin this summer . Thank you
So happy to hear you enjoyed your time with us! We hope to see you again soon
by Marc P. - Verified user on Sep 22, 2020
Excellent facilities and staff. Everything was exceptionally clean including heads and showers. Had to extend our stay due to bad weather and it was not a problem. Was even able to reserve a curtesy vehicle for a few hours.
So happy to hear your trip was enjoyable. It is great that you were able to use the courtesy car, we feel so lucky to have it to offer to our guests. We hope that you will come again!
by Alan P. - Verified user on Sep 17, 2020
Great! Very nice to get a call asking eta and dockhands were very helpful. Facilities were fantastic. Only negative was I had called and asked whether docks required horizontal or vertical fenders and was misinformed. No big deal as winds were light and rearranged.thank you for a great stay.
Thanks for the feedback and thanks for visiting this late in the season! We have been so fortunate to have guests visiting through September. Apologies for the confusion with the fenders - often times we recommend putting them out after you are in the slip to prevent them from pulling on the pilings as you get into the slip. We hope to see you again!
by Christopher O. - Verified user on Sep 15, 2020
They were more than accommodating!!! Great Crew!
by Anthony M. - Verified user on Sep 14, 2020
Great location and very helpful when we arrived
Happy to hear that, thanks for the review!
by Steven M. - Verified user on Sep 14, 2020
Great staff, very, very accommodating with our group!
Thank you for the positive feedback! Hope your group enjoyed everything over the weekend. We look forward to your next visit
by Jaime G. - Verified user on Sep 13, 2020
Fantastic all around marina, every dock attendant we came in contact with were knowledgeable .We have been boating for 30 years and the ACK boat basin is by far our favorite place to visit.thank you all and we will see you soon!
We are so glad to hear that you enjoyed your stay! We are always happy to accommodate. September is a great time of year to spend on Nantucket, and we hope you'll be able to join us again before the season ends.
by Nichole W. - Verified user on Sep 08, 2020
One of the most beautiful places we have visited on the boat. The staff was so welcoming and supportive as we entered the basin and they were full of smiles. It was a busy weekend yet we felt as though we were more than just another guest. We were appreciative and surprised by the special 50th-anniversary gift bag and will use it for future trips.
Thank you very much for your review! Glad to hear that you enjoyed everything and hope you will be back again.
by Thomas W. - Verified user on Aug 29, 2020
The Marina and bathrooms were spotless and the location is great right in town, but they have an issue with their power hook up which they blame on the age of the boat! In the end after running my generator for a day they moved my slip and were able to accommodate us with 50A power. Marina is a bit pricey.
Thank you for your review. Our power pedestals are updated to the current GFCI code in Massachusetts for the safety of everyone on the dock. Some boats need to trouble shoot to find the reason for tripping, before securing the power connection. For this reason, we have an electrician on hand daily to assist and trouble shoot with boats that have difficulty connecting to power. We hope that after you connected to power at the new slip that enjoyed the rest of your stay! We stay open into the fall when our rates are discounted & May and June have similar discounts if and when you’d like to come back.
by Benjamin H. - Verified user on Aug 25, 2020
This is a second review, 2 years after.
You really cannot beat the location for this marina right at the base of Main Street. The service onshore is great and they are very helpful for any need or request. Showers are good and clean, mind you the 3 separate showering facilities, one on each dock, all provide a different experience.
We arrived on a very windy and rainy day this year. There was limited dock staff so we waited some time before being guided to our slip. The slip was not easy for our sailboat to enter with the heavy wind. My boat does not have a bow thruster. The dock hands did not tie up the boat well. I should have paid more attention, but with 3 kids and the very hard sail to get in we were eager to get on land. The bow of my boat was damaged, and we had to completely adjust the lines. The first night we were there, the winds were from the east at over 40MPH. There are parts of the basin that are a bit unprotected from this wind, and we were in one of those spots. We were up all night adjusting lines to keep the boat from banging into pilings, I guess 40MPH wind will do that, but I wish we had been elsewhere in the basin. Once the weather broke, we had a good stay. Thank goodness for the great laundry facilities which allowed us to dry out all our clothing,
Good Afternoon - We apologize for the wait you had before getting docking instructions. With high winds such as you mentioned, we will sometimes send two attendants to an arriving boat, rather than one, for safety and security. This will slow down the docking process for those who are waiting. If you ever need extra help tying lines please feel free to contact us at any time. We have many staff members with more experience that can assist during extreme weather. Thank you for your feedback at the laundry - we try to make sure it is clean and accessible at all times. We hope that this experience doesn't discourage you from returning, we'd love to have you back
by Douglas E. - Verified user on Aug 25, 2020
It was wonderful- the entire staff was so helpful - they are very accommodating- and great facilities
Thank you for your feedback. Very happy to hear that you enjoyed everything. We hope you return again soon!
by Christopher C. - Verified user on Aug 17, 2020
Very tight marina. Just to get out of our slip two boats had to be moved.
Good Afternoon. We hope that you didn't have to wait too long for the boats to be moved out of the way. We were sold out during the dates you stayed with us and were using the space ahead of you for tender storage for the large yachts at the end of the dock. When you book next, feel free to request a slip or area of the marina that you'd prefer, and we will do our best to accommodate.
by John M. - Verified user on Aug 06, 2020
Great stay,Thank u, see u next year
Thank you very much for your review, we look forward to welcoming you back in the future!
by Aileen C. - Verified user on Jul 29, 2020
Great staff and beautiful spot. Heads are immaculate, and I’m VERY fussy
Thank you! We appreciate the positive feedback. Please come visit us again!
by James D. - Verified user on Jul 23, 2020
This is a First Class facilitiy. The Marina is well managed, the facility is spotless and all of the Employees are extremely friendly and helpful with anything you may need.
Very glad to hear you enjoyed everything. It is our pleasure .We hope you are able to make another trip before the end of the season.
by Brenda L. - Verified user on Jul 10, 2020
Beautiful location. Friendly staff. Will most definitely be back!
Thank you for the review! Glad to hear that you enjoyed everything. We look forward to your next visit.
by Scott G. - Verified user on Jun 28, 2020
Great spot! Our first visit and we (2 families of 10) had a 2 bedroom cottage near the boat slip. Highly recommend.
by Edwin L. - Verified user on Jun 25, 2020
Usually have excellent service at the boat basin, but they were a little off this time. Example, it took three different dock hands and two different attempts to get us in and tied up properly in our slip. This was somewhat bothersome to us because we are new to the boat and still in a long learning curve.
Good Morning, I do hope that the rest of your stay was enjoyable. In response to your docking experience, I'd like to mention that we are still training new staff, hence the three sets of hands at your slip. Most of our staff are high school students. So their school schedule in recent weeks, combined with the health pandemic, we are still training new staff members. Going forward, I will encourage them to speak up about their training when they are with guests. For your next visit please feel free to request a slip that is easy to get in and out of, and we will do our best to accommodate. We hope you are able to visit us again this summer!
by Riley B. - Verified user on Jun 21, 2020
As always a great experience. The assistance during the arrival And docking was outstanding. The facilities were clean and well kept.
by Deb G. on Feb 03, 2020
This is by far the cleanest, nicest, friendliest marina we have ever stayed at in all our travels over 28 years in the Northeast! Staff is highly competent and knowledgeable. They go above an beyond to respond to our requests and even our concerns. And... WE MISS GEORGE!
by Becky P. on Dec 04, 2019
I’ve docked here several times; the dockhands are helpful and knowledgeable, facilities are well-kept, and communication when booking/adjusting the reservation was fast.
May 2019 we stayed at the WEV apartment on Main Street and it was the perfect location and size for our group of 5.
Thank you so very much for your kind review! We're currently accepting reservations for the 2020 season and hope you visit us again.
by Hamilton S. - Verified user on Oct 28, 2019
The bathrooms on the wharf were almost all locked up and the only one open was the men's room on Old South Wharf next to Slip 14 Restaurant. It was disgustingly dirty. We have had plenty of experience at the Boat Basin and usually things are pretty well looked after. This was really bad!
Hi Mr. Shepley, thank you for your review, we're sorry we missed the mark during your stay. This late in the season, the majority of our bathrooms are shut down as we're preparing to winterize our facilities and we're technically closed during the weekends. Those bathrooms that are left open, are open as a courtesy to the public. While the marina stays open year-round, our office hours shift after Columbus day weekend to Monday thru Friday. We hope to see you next season.
by Scott B. - Verified user on Sep 29, 2019
by Edward C. - Verified user on Sep 04, 2019
Dock hands the best
by scott c. - Verified user on Sep 02, 2019
Great place come visit here a lot.
by Steve - Verified user on Aug 23, 2019
We appreciate the professional staff who are always ready to support managing lines, power, ice, etc. It is a pleasure being part of the Nantucket experience.
Thank you so very much for your visit!
by Andrea R. - Verified user on Aug 14, 2019
Helpful staff. Great location. Way too expensive!
Thank you for your visit and review!
by Paul F. - Verified user on Aug 14, 2019
Overall our stay was good and facilities were fine. The Doc hand who assisted us upon arrival seemed to lack quite a bit of knowledge on how to properly get the boat in and tied up. In addition the marina was placing much larger boats in slips then they were designed for creating very tight lanes to navigate entry and exit from the slip.
Thank you very much for your visit and review. We hope you return and we're able to better take care of you in the future. If you chose to return, please e-mail me directly for assistance with your reservations: [email protected]
Thank you. Sincerely, Christy Bassett Baker, Assistant Dockmaster
by Mark S. - Verified user on Aug 02, 2019
Nantucket Boat Basin jas everything you could ask for. Courteous staff, nice amenities, and close to shops and restaurants.
Thank you so very much for your review, we sincerely appreciate it and your patronage to the Nantucket Boat Basin! Sincerely, Christy
by David G. on Aug 01, 2019
Good location, Very nice staff, offers pump out at dock. Not a great value considering the price. They are the only game in town.
by Willard B. - Verified user on Jul 25, 2019
Always 1st class service from the Dock Master to the dock hands. Thanks again! The trash gets sorted and disposed, evry aspect is kept ship-shape and the concierge service is 1st class.
Thank you for staying with us Mr. Burpee, we look forward to your next visit!
by James K. - Verified user on Jul 20, 2019
Always consistently great service.
Thank you so very much for your review, we appreciate your business and look forward to seeing you again soon!
by Dan W. - Verified user on Jul 15, 2019
Well run marina! Quick to respond to request to move dock ladder, help with departure lines, accommodated my request for a side tie up. Clean and quiet! The dock electrician Jeremiah was very helpful to my home port mechanic in solving for a problem where my vessel constantly tripped the dock pedestal GFI at NBB the last time I was here. Happy to have problem resolved on my vessel for this return visit to NBB. We’ll be back again!!
Good Morning, thank you very much for your review! We look forward to welcoming you back in the future. Best wishes for now!
by Charles L. - Verified user on Jul 15, 2019
Great location, great staff, great amenities.
Thank you so very much for your review, we look forward to welcoming you back in the future!
by ronald m. - Verified user on Jul 14, 2019
Cannot wait to come back dock hand very helpful
Thank you for visiting us, we look forward to welcoming you back!
by David M. - Verified user on Jul 12, 2019
Very Nice place. excellent service. Nice place to relax. Not loud!
Thank you very much for your visit and response, we hope to welcome you back soon!
by Patrick M. - Verified user on Jul 01, 2019
Such a beautiful marina. Emma was great
Thank you very much for your review, we'll pass your note along to Emma! We hope to see you soon!
by Tim R. - Verified user on Jun 11, 2019
Courteous and friendly staff.
Thank you so very much for staying with us, we hope to welcome you back soon!
by Peter n. - Verified user on Jun 08, 2019
Was in slip 1023. The facilities on that side of the basin are in need of update. I prefer other slip locations away from the crowds and classes to better showers and facilities. Overall still one other best boat basins on the east coast.
Thank you very much for your review. We hope you return soon, happy summer!
by Cathy K. - Verified user on Sep 17, 2018
Love it here. Clean bathrooms/showers. Nice staff. We will be back next Summer. Prefer early in season and Sept. Less crowded and better rates.
Thank you for your visit, we look forward to seeing you in 2018. PS: June and September are the hidden gems of the summer season!
by Tim S. - Verified user on Sep 10, 2018
Great marina, great staff, best facilities...but again, for the love of christ, what IS it about fishermen steaming out of the basin at 4 am at 15kts? obviously they're doing this on purpose. This is the only marina I've been to where this happens with such persistence.
Thank you very much for your review and feedback, we look forward to welcoming you back next season!
by Laurin F. - Verified user on Aug 31, 2018
Great service. Nice laundry. Excellent restaurants and shopping
by Karyn E. - Verified user on Aug 20, 2018
Good location - pricy but there are no other transient facilities on the island. Friendly staff.
by Brian M. on Aug 04, 2018
Reservation process very easy. First and foremost we were so IMPRESSED how Christy handled the flow of traffic coming in and out of the boat basin. She is amazing, she is an ATC for boating. Docking was easy and attendant was at slip to assist if needed. Gave us the details of marina and a canvas bag (nice touch) that had info about restaurants etc... Bathrooms were nice-some remodeled and grill and laundry facilities. Location is right in town so you can walk everywhere. We rented mopeds and toured the island. Used bus to go to Jetties Beach ( little rocky for my liking). Surfside Beach much nicer. Will definitely be back next summer.
by ROBERT M. - Verified user on Jul 12, 2018
Beautiful Marina in a beautiful location very disappointed with the electrical contacts for the smaller vessels are electric kept tripping and we had to share with other boats they need to put the GFI’s in a main box not in the individual towers never had this issue at any other marina that we stayed at have been boating for many years
by Tom M. - Verified user on Jun 24, 2018
Great marina. Friendly and competent staff, looking to please. Great stay.
Good morning Mr. McNulty, thank you very much for your review, we appreciate your business and hope to welcome you back soon!
by Mat S. - Verified user on Jun 24, 2018
Great dock staff, very helpful!
Thank you very much for your review. We hope you return soon!
by Bob H. - Verified user on Jun 18, 2018
We had a lovely weekend at Nantucket Boat Basin at pre-season rates. Staff were super - friendly, detailed instructions to our slip on arrival, where dock staff were waiting to take our lines, familiarize us with the marina and the town, and make us feel welcome. In-season rates are way too high for our blood, but pre and post season it's a great place to spend a couple of days.
Thank you very much for your review. We love the pre and post season and are happy to offer more affordable rates at those times. We look forward to welcoming you back!
by Russell G. - Verified user on Jun 18, 2018
Staff was courteous and helpful. Great location and services
Thank you very much for your review. We hope you return soon!
by Dennis V. - Verified user on Jun 18, 2018
super time! We haven't been in a few years had a wonderful time Boat Basin staff so accommodating and friendly.we'll be back very soon!
Thank you very much for your review. We look forward to welcoming you back!
by Peter T. - Verified user on Jun 18, 2018
Pretty much the only game in town on Nantucket. Upon arrival I had to circle outside the boat basin for about 10 minutes because there was one boat ahead of me — seemed to take a long time or they were single threaded.
When I did arrive the ladder to the dock was in a bad location for my boat. They said someone would come by to move it but no one did and then they closed at 5:00
Despite filling in the form with all my boat information they put me in a slip that was too shallow and when I went to leave in the morning I was aground.
Sleeping on the boat was very noisy due to proximity to down and revelers walking down the dock at night to loudly review boats.
Bathrooms are town public bathrooms — two stalls, both have showers in them and were clean but also used by all the restaurant staff so they are busy! Overall a mediocre experience
Good Afternoon, thank you for your review. I'm sorry to hear we were unable to provide you with a better experience. If you chose to return, please feel free to e-mail me directly and I'll process your reservation based on availability and see to is we provide a better experience. Thank you for your time. Regards, Christy Bassett Baker / Assistant Dockmaster / [email protected]
by Todd S. on Dec 06, 2017
We have been staying at the Nantucket Boat Basin for many years and always make it a point to visit several times each summer. From the minute we arrive in the harbor and are warmly greeted on the radio by Christy, the service is always impeccable and delivered with a smile. It is always nice to be assisted to the dock, lines tied, dockside power plugged in...they can't be helpful enough. Any and all services one might need are readily available from a knowledgeable and welcoming marina staff. The slips are tucked into a protected harbor and the facilities are first rate. The boat basin is located in the middle of downtown Nantucket, set amidst shops and restaurants, all within walking distance. The Nantucket Boat Basin is our favorite boating destination on the east coast! Claudine & Todd, Island Runner
by Anonymous on Dec 04, 2017
Excellent marina always a nice stay.
Thank you very much for your kind review!
by Anonymous on Dec 04, 2017
My Wife and I would like to thank Christina and her dock staff for a very enjoyable stay this summer. We recommend this 5 Star marina !!!!!
Thank you very much for your kind review!
by Bill H. on Dec 04, 2017
We stayed at this marina in July, the nicest marina I've ever stayed at. I had a problem with the boat and they helped me out. The service is second to none.
Thank you Mr. Hogan for your review, we sincerely appreciate your business!
by Daniel E. on Dec 04, 2017
Great place to stay!! Can't wait for the season to start again!!!
Mr. Gatos, thank you very much for your review. We sincerely appreciate your business!
by Matthew D. on Dec 04, 2017
Great place! Can’t wait to go back next year. Service is the best!
Thank you very much for your kind review!
by Peter C. on Dec 04, 2017
By far Nantucket boat basin is one of the nicest marinas in the East Coast. They have great staff from the Dock Master to the maintenance crew. Location to the shops and restaurants couldn’t be any better.
Thank you very much for your review, we sincerely appreciate it!
by Tj m. on Dec 04, 2017
I'm a Rhode Island boater so I'm fortunate to have my pick of amazing places to go. While Block Island is in our back yard and always in our hearts, Nantucket Boat Basin is at the TOP of me and my entire crews list of places to stay.
NBB is hands down the all encompassing stay. They have a small army of dock hands walking the docks at all times. The often know you on a first name basis. The head Dockmaster Christina bends over backwards for you every time to only only get you in, but get you in your favorite spot from previous stays. Security on the docks tight. And the very best part, all the best restaurants and bars are in walking distance to the marina. 5 Star Dining!!!!
I don't write many reviews (good or bad). And this place is THAT good that I took the time to write this one. I can't wait for the season to hit. It's our first stop every season. Weekend before Memorial Day......WINE FEST!!!! Simply the best.
Happy cruising my friends.
Gabagoo - 50 Post
Thank you very much for your review Mr. Martucci, we look forward to having you back aboard in 2018!
by Carolyn H. on Dec 04, 2017
Nantucket Boat Basin is just beautiful but thats just the beginning. You won't find more friendly, knowledgeable, attentive staff. From the moment you pull in to the harbor you are met with a warm welcome from dock master Christy who guides you seamlessly to your slip where a smiling capable dockhand makes sure all your needs are met. During your stay they remain in touch and committed to servicing any concerns or wishes. Nantucket Boat Basin is our most favorite place to stay. Absolutely beautiful marina in the heart of nantucket's downtown historic area. The staff at NBB make it the best of the best places to stay!
Thank you so very much for your kind review! We appreciate your continued patronage and look forward to having you back with us in 2018.
by Jay S. - Verified user on Oct 19, 2017
The crowds are gone, and the services remain outstanding.
Thank you so very much, we appreciate your visit!
by Matthew O. - Verified user on Sep 17, 2017
Staff was very helpful!!!!
Thank you very much for your kind review!
by Alex M. - Verified user on Sep 07, 2017
Nice marina in the middle of the town. I could live with the 7.50 a foot but paying $57.00 per 50A is highway robbery. My boat takes two 50's so $114.00 per night takes all the fun away. Wonder if we could run the generator all night?
by Christian P. - Verified user on Sep 04, 2017
Unfortunately I had to camel due to storm. I got a courtesy call to check on our arrival.
I hope to go soon and get credit for the reservation i paid for
by Jennifer M. - Verified user on Sep 04, 2017
We had a lovely stay. We were on Straight Wharf which is convenient, but a bit noisy and the showers are far away. Next time, I would prefer to stay on Old South Wharf. The showers are on this wharf and there are no restaurants or ferries arriving -- just quiet stores.
by Angus L. - Verified user on Aug 22, 2017
Very nice and protected facility. However, dock attendant was not particularly helpful and skilled
by Jeffrey S. - Verified user on Aug 18, 2017
NBB has been a five star destination for as long as I can recall. No so anymore. Maybe it's the change in management or maybe they just decided they didn't need to be so great, being the only game in town.
Don't get me wrong, they are still top notch, just not what they used to be. And that's disappointing to long time customers like us.
Good afternoon Mr. Siegel,
Thank you for your review, we appreciate your feedback. Do you mind elaborating on what you found lacking or disappointing? Any information you have will help us improve and strive to meet our guest standards. Thank you Mr. Siegel.
Christy Bassett Baker
by Nicholas D. on Aug 14, 2017
Beautiful island terrible marina. After paying so much money for a slip I was put right smack in the middle of all the fishing boats the smell all night and day was horrendous. Bathrooms they are beyond outdated and dirty. Also my power was disconnected for my slip mid night because a fisherman wanted to charge his fishing equipment and all the marina said with out a care was "no worries we won't charge you for the power". Was never helped geting into my slip. Wasn't given the wifi password or map to find the amenities around the marina. I could not wait to just wake up and rush out of that marina. Next time will definitely stay away from NBB.
Good Morning Mr. Demasi,
We're sorry we missed the mark during your stay and we appreciate your feedback. This morning I called the fisherman who disconnected your power, to address his actions. I apologize sincerely for this occurrence.
We hope everyone aboard the Fintastic has a safe trip today. If you do consider giving the Nantucket Boat Basin a second change in the future, please reach out to myself or the Dockmaster directly and we will do our best to provide you with a more positive experience.
Christy Bassett Baker
by Curt S. - Verified user on Jul 17, 2017
I'm still a big Dockwa fan (and a big NBB fan), but something went wrong between Dockwa and NBB with this reservation. When I arrived Friday evening and hailed NBB on the VHF, they had no idea about my reservation. NBB did eventually find an email from Dockwa about my reservation, but said they never got whatever confirmation they usually get from Dockwa. Anyway - NBB found a great last minute slip for me and it was a great weekend, but not seamless from the reservation perspective. Also - we didn't get the 'swag' from NBB that they usually give us at checkin with a clean reservation. Thanks.
Good Morning Mr. Stevenson, thank you for your recent visit. The error was on our part, the part of the Nantucket Boat Basin, as we failed to print your reservation from the Dockwa site. Dockwa held no responsibility in this error. We hope to make it up to you in the future and sincerely thank you for your business. Will you be returning to visit us this season Mr. Stevenson? Kind regards, Christy Bassett Baker, Assistant Dockmaster
by Scott B. on Jul 15, 2017
We just love NBB!! The staff is always so friendly and accommodating. The location is perfect, the grocery store is right there as well as so many places to eat, drink and shop steps away. Looking forward to coming back soon.
Mr. & Mrs. Beard, thank you for your wonderful review. It's always a pleasure to welcome you both, as well as Frank and George. We look forward to your next visit to the Boat Basin!
by Brian T. - Verified user on Jul 13, 2017
The Boat Basin did a great job as always.
ACK is always a fun place to visit and The Boat Basin makes it so easy for boaters.
Thank you very much for your review, we appreciate your feedback and look forward to welcoming you back in the future!
by Erik D. - Verified user on Jul 12, 2017
First-timers at Nantucket Boat Basin, and may give it five stars after we've had time to check out other marinas in the MA/CT/RI waters. Our experience was excellent - helpful guidance on the approach & docking, easy access to power & water, close proximity to public restrooms/showers & cocktail reception on our second day. Friendly staff and incredibly convenient access to the hustle & bustle of the island. We'll be back!
by Michael C. on Jul 07, 2017
There is probably no finer marina on the east coast of the US. The docks are an extension of the main street in the town, services are plentiful and nearby and the staff is as welcoming as a 5 star hotel. Sure its expensive, but not as much as Newport, with which it shares the best megayacht viewing in the area. Make reservations easy for key weekends and be sure to save a few nickels for some of the great Nantucket restaurants,
Good Afternoon Mr. Cohen, thank you very much for your kind review. Reviews provide us with valuable feedback which helps us continue to improve and grow. We look forward to welcoming you back in the future! Best wishes, Christy Bassett Baker, Assistant Dockmaster
by Paul C. on Jun 13, 2017
Very expensive and not really worth it IMHO. Better to stay on a mourning if you can. Service is ok. Ridiculous price for electric as well ($50 a day I think for 50a). Bathrooms and showers ok but not great. Generally early/late in season pricing becomes reasonable - recommend staying then - less crowded on island overall too. Great location. Helpful staff.
Thank you for your review, we're sorry to hear you weren't pleased with some of your experiences. Do you plan to return to visit the Nantucket Boat Basin in the fall when our rates lower? If you plan to return please let me know, as we hope to provide you with a more positive experience in the future. Thank you very much. Kind regards, Christy Bassett Baker, Assistant Dock Master [email protected]