by Kevin M. - Verified user on Sep 28, 2023
The staff at Nantucket Boat Basin are extraordinarily personable and professional. We had anticipated staying three nights, but due to foul weather had to extend our stay. The staff at the Boat Basin were beyond accommodating - going out of their way to ensure we still were able to enjoy our time in Nantucket between providing restaurant and activity recommendations to welcoming our pup with some gifts. We couldn’t recommend the Boat Basin more!
Thank you so much for your kind review. It's always fun for us to share our favorite parts of Nantucket with our guests. We very much enjoyed having you stay with us and chatting in the office with you and Jagger! We look forward to welcoming you back for your next trip.
by Andrew F. - Verified user on Sep 10, 2023
Fantastic staff and dock attendants and wonderful marina. We were able to pump out in slip which for us is a major convenience and time saver. Thanks for a terrific stay.
We appreciate your review! We will be sure to pass along the compliment to our staff. Always happy to provide the free slip-side pump-out service as it contributes to the wellbeing of our harbor. We would love to have you visit again!
by Jeff C. - Verified user on Sep 04, 2023
Always a great time at the Boat Basin
Great to hear that you enjoyed your time with us! We appreciate you taking the time to write us a positive review. Please visit us again in 2024!
by John H. - Verified user on Sep 01, 2023
Great facility and wonderful staff. They were very accomodating.
Thank you so much for your kind words. We appreciate you business and are more than happy to provide the services that we do. We hope to see you in 2024!
by John C. on Jul 03, 2023
Started out another great season with some visits to Nantucket Boat Basin.
The crew at the Basin provide the most professional and friendly service every time.
They make coming in to a busy harbor/ basin very easy with great communication and can provide many services while staying at the Basin.
We appreciate you taking the time to write a review. We hope that you enjoyed your time on Nantucket and hope to see you in 2024!
by Joseph V. - Verified user on Jun 26, 2023
Fantastic!!! Staff are great.
Thank you very much! We are thrilled to hear that you enjoyed our staff. They love what they do.
by Frank S. - Verified user on Jun 17, 2023
" For over 40 years we've been visiting the Nantucket Boat Basin as we have travelled the world on the water. During the last 3 years there is a REMARKABLE and SIGNIFICANT improvement in both the services and the design enhancements at what has always been a global destination for thousands every summer. From the reservation system and new communications once reserved all the way to the special handling by the dock attendants and then the really special personal touches like the Saturday afternoon Wine and Cheese on the docks, the NANTUCKET BOAT BASIN makes every effort to engage, comfort and relate to every individual boater that comes there. It is truly a SEVEN (7) Star experience, and this year we noticed many many boaters from further away EXTENDING their stay (If they could retain their much 'in demand' slips) just BECAUSE of how they felt dockside every day. We'll certainly be there at least another 50 years (we hope)." Frank a. Stasiowski, Owner, Hinckley 44 SERENITY.
Mr. Stasiowski, we cannot thank you enough for your review. We are honored to host you at the Nantucket Boat Basin and look forward to welcoming you back for many years to come. Best wishes to you!
by Robert R. - Verified user on Jun 17, 2023
Awesome stay! Very nice amenities, and very nice docks and power and water.
Thank you for your review! We are happy to offer dock side amenities for all of our guests. We appreciate hearing that you enjoyed the new docks!
by Richie B. - Verified user on Jun 16, 2023
The service was impeccable. Everyone was very friendly and happy. Thanks for a great time they met every expectation. Thanks so much
Thank you very much! This is wonderful to hear, we will be sure to pass this along to the staff. We are delighted you enjoyed your time with us and we look forward to welcoming you back again to the Nantucket Boat Basin!
by John R. - Verified user on Jun 13, 2023
Staff was great and friendly.
Thank you for your review! We will be sure to pass along the compliment to our staff. We hope to provide the same level of service at your next visit!
by Robert K. - Verified user on Jun 11, 2023
Beautiful place and the staff is excellent!!
Thank you for your feedback! Thank you for the positive remarks about our staff, we think they are great also!
by Lynne L. - Verified user on Jun 04, 2023
Beautiful accommodations, friendly staff!
Thank you very much for your review! We are so glad you had a positive experience with our staff. We hope to see you again soon!
by George K. on May 30, 2023
Jeremiah the electrician is the best! Saved our bacon and marriage! Took the time to diagnose why the shore power kept tripping when we hooked up. Turned out it was our port side outlets. Thank you again!
We love to hear that our electrician was able to solve the problem! We appreciate the positive feedback. Hope to see you another time this summer.
by Chris M. on Dec 02, 2022
We are lucky enough to spend every summer in Nantucket; when we arrive at Nantucket Boat Basin in June, its like coming home! Everybody is welcoming & has a smile on their face. The facilities are great and they couldn't be more helpful or accommodating. Its so nice to see all familiar faces after so many years- the sign of a well run operation!
Thank you! So great you are able to come each year - we love that we have return guests like you each summer. We appreciate the positive feedback and hope to meet your expectations again in 2023.
by John K. on Nov 30, 2022
We boat all season along Cape Cod and the Islands...Nantucket Boat Basin is at the top of our list for a destination....THE best service...The staff will be waiting dockside to assist upon arrival.....the island and NBB are both magical.....thanks for a great 2022 season!
Thank you for taking the time to write your review. We love to hear back from our guests so that we can continue to provide great service. Thanks again for your kind words - we hope to see you in 2023!
by Andrew K. on Nov 30, 2022
My favorite Marina by far ! Most professional and helpful staff ! Sarah, Amanda, Nate and the entire dock crew are outstanding ! This is the most organized operation I have ever seen at a Marina from arrival to departure it is top notch ! See you for the 2023 boating season !
Thank you for such a great compliment! We appreciate your feedback. It is always good to know that our staff are treating you well. We look forward to providing the same service during your next visit.
by Joanne k. on Nov 30, 2022
Absolutely our favorite marina to visit! The staff: Sarah, Amanda, Christina etc.. all amazing.. so accommodating, friendly with an exceptional level of service. Wine and cheese on Saturday’s at the dockhouse is so nice too. We have traveled there both individually and have booked as a group.. amazing marina.. close to shops and restaurants!
Thank you so much for your kind review! We love that you enjoy the wine & cheese, its something we look forward to every week. Looking forward to having you back in 2023!
by William C. - Verified user on Sep 19, 2022
An awesome spot to spend a few days.
Slipside punpout service was real treat
Glad you enjoyed your stay. September is a great time to visit the island!
by David M. on Sep 04, 2022
When you are the only game in town it’s hard to get anything less than a 5 start review, but these guys deserve it. Excellent communication, easy in/out, beautiful location.
Recommend going in during office hours. Your experience with the dock staff will be MUCH different that it will be if you go in later. No wonder it is so hard to get a slip here, but it is worth the trip if you can get one. ~Capt. David, M/Y Magnum Ride
We are so happy you enjoyed your time with us & thank you for your kind review! We hope to see you again next season.
by Joseph T. - Verified user on Jul 05, 2022
Great staff and wonderful Marina! Responsive and excellent communications. The location on Nantucket is just amazing with amazing views restaurants and shops. We had a wonderful stay agin this year!
Thank you! Glad to hear you had a good experience.
by Brian F. - Verified user on Jun 30, 2022
Quick few days get-away. Everyone at the Boat Basin were accommodating and cordial. Particularly nice that upon arrival we were greeted by name when hailing the dockmaster.
We are pleased to hear that you enjoyed your stay! Customer service is important to us, as is your feedback. We would love to have you back again soon!
by William B. on Jun 27, 2022
This is a well run facility extremely convenient to the heart of town. The dock hands are attentive and helpful. With that said we noticed an overcharge on our credit card statement, which fortunately we caught. It was their mistake and they refunded the overcharge. In addition please be fully aware of the per night electric charges as they are expensive even for Nantucket. $24/ night for a single 30A cord. We didn’t even run air conditioners. These charges are not published anywhere.
We appreciate your feedback & we are happy to hear that your experience with our staff was enjoyable. In regards to our electrical charges, it is listed on our website that electric is an additional charge, but we can certainly have our dock staff remind guests of the charges before connecting to power. Your feedback is important to us, and we always try our best to improve guest services. We hope you will return for a visit before the season's end.
by Robert B. - Verified user on Jun 24, 2022
Excellent as usual. Marina wasn’t super busy. Service was excellent.
Thank you for your feedback! We are very pleased to hear that you enjoyed everything. We hope you are able to return before the end of the seaon!
by Mark Q. - Verified user on Jun 13, 2022
Great visit fo
Great visit to our favorite town! Service was phenomenal and dockhands were very helpful with docking. We look forward to returning.
Thank you for the kind words! We look forward to welcoming you back and are glad you got to enjoy your time at the Nantucket Boat Basin.
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by Michael C. - Verified user on Jun 12, 2022
Awesome as always! See you later this summer for big Big Game Battle!
Thanks for the review! Glad you enjoyed your stay. Looking forward to seeing you for Big Game Battle - it is always such a fun weekend.