by Jeffrey F. on Sep 05, 2023
Great stay… the dock team was super helpful. Great amenities and clean showers.
Jennifer and the rest of the dock team I was super helpful
by Lois M. - Verified user on Aug 15, 2023
Thank you for all of your help Jenn, Bob and Nick during our stay. What a beautiful resort and marina. See you all next year!
Thank you for taking the time to leave such a wonderful review. We are thrilled to hear that you enjoyed your stay at our resort and marina. It was our pleasure to assist you during your visit, and we're so glad that Jen, Bob, and Nick were able to make your experience even more enjoyable.
We look forward to welcoming you back next year and providing you with another unforgettable getaway. Thank you for choosing our resort and marina for your vacation, we truly appreciate your business.
-B&T Marina Crew
by Anthony C. - Verified user on Aug 13, 2023
Another Outstanding stay at this resort! We stayed last season. Dock hands ready to assist us on arrival. Told us about amenities across the street. Beach and pool chairs with towels are ready and out. Outside bar/food in resort by pool. Stayed 2 nights , next trip longer! Low bridges, so check times they open especially on off season.
Thank you so much for sharing your wonderful experience at our resort! We are thrilled to learn that you had another outstanding stay with us and that our dock hands provided excellent service upon your arrival. It’s great to know that you were able to take advantage of our amenities and enjoy the beach and pool. Thank you for noting the low bridges, it's important to check the times they open, especially during the off-season. We can't wait to welcome you for an even longer stay next time you visit us. Thanks again for your review! -B&T Marina Crew
by Peter H. - Verified user on Aug 06, 2023
Love the staff at the marina. Resort is beautiful and we always have a great time here.
Thank you so much for taking the time to share your positive experience at our marina resort. We are thrilled to hear that you enjoyed your stay and that our staff made such a great impression on you. We strive to provide exceptional service to all our guests, and we're happy to hear that we've succeeded in doing so. We look forward to welcoming you back in the future for another fantastic vacation. - B&T Marina Crew
by Paul R. - Verified user on Aug 06, 2023
The dock crew are very nice and helpful
Thank you for sharing your positive experience with the dock crew! We appreciate your kind words and hope to see you again soon! - B&T Marina Crew
by Phil S. - Verified user on Jul 31, 2023
Laid back, no scene, perfect for just relaxing. Great amenities, pool, beach (with lounge chairs), poolside bar with happy hours and live music.
Thank you so much for taking the time to share your experience at our resort! Our goal is to create a comfortable, enjoyable experience for all of our guests, and it sounds like we succeeded in doing so during your stay. We hope to welcome you back again soon for another relaxing getaway! - B&T Marina Crew
by Mitchell K. - Verified user on Jul 16, 2023
Great amenities. Dock hands were helpful. Quite marina.
Thank you for taking the time to leave us a review. We are delighted to hear that you thoroughly enjoyed our marina's amenities and had a great experience with our dock hands. At our marina, we take pride in providing exceptional service to our guests and ensuring their stay is as comfortable as possible. We appreciate your kind words and look forward to welcoming you back soon. Thank you again. - B&T Marina Crew
by Kathleen R. - Verified user on Aug 10, 2022
Beautiful resort. We loved the pool and beach. Our only issue was connecting to the internet. We like watching tv when we retire on our boat and it didn’t work. Only had 1 bar and it kept searching.
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our beautiful resort and had a great time at the pool and beach. However, we're sorry to hear that you faced difficulty connecting to our internet services. We understand the importance of staying connected even while on vacation and apologize for any inconvenience caused. We will definitely work on improving our connectivity services so that our guests can enjoy seamless internet browsing during their stay.
We appreciate your valuable feedback and hope that you'll visit us again soon for an even better experience!
- B&T Marina Crew
by Joseph L. - Verified user on Jul 31, 2022
Excellent worth the trip great pool and beautiful beach
Thank you for your glowing review! We are thrilled to hear that your trip was worth it and that you enjoyed our excellent pool and beautiful beach. It's always a pleasure to know that our guests had a fantastic experience, and we appreciate you taking the time to share your positive feedback. We hope to welcome you back soon for another memorable stay! - B&T Marina Crew
by Krystyna M. - Verified user on Aug 17, 2021
When we booked this trip we were assured that our party of three boats would be together and we were all separated and on complete different side of the marina . Laundry service accepts only quarters and I tried to get change at the front desk and they said they do not have change . It’s 2021 how do you not have a credit card machine for this ?
Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience and frustration you experienced during your stay with us. Our team strives to make every guest's stay as enjoyable and comfortable as possible, and we are disappointed to hear that we fell short of meeting your expectations.
Regarding the separation of your group, we understand that this can be frustrating and we regret that we were not able to accommodate your request as we had hoped. Our bookings go off the size of your boat and where it makes sense to place you guys. Our Marina does face some high winds and strong currents which may have played into where you were placed. We will definitely take this into consideration for future bookings and try to improve our processes.
Regarding the laundry service, we understand that our requirement for quarters only can be inconvenient. We do offer currency exchange services at our front desk, so we apologize for any miscommunication or misunderstanding that may have occurred during your stay.
Thank you again for bringing this to our attention and please be assured that we will be taking steps to ensure that future guests do not experience the same issues. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. - B&T Marina Crew
by John P. - Verified user on Aug 10, 2021
Marina was very small no room to maneuver my boat, my lines were tied to a concrete wall they had no chaffing protection for the my dock lines Most Marinas have pools, for the price there wasn't much to do, will not go back for 8.00$ a foot
Thank you for your feedback. Unfortunately with the layout of the marina, certain slips can be tighter and more difficult than others. Chaffing protection is something we have looked into for the bulkhead but there aren't many good options that we feel would work efficiently and effectively. We do have a heated pool across the street accessible to all members staying at the marina. We are sorry for any inconveniences you may have encountered during your stay with us and would love to help you have a better experience next time.
by Ken L. - Verified user on Aug 03, 2021
Just a comfortable place to unwind and relaxing atmosphere to chairs by the beach and pool clean place
Thank you for taking the time to leave us a review. We are delighted to hear that you found our place comfortable and relaxing, and that the chairs by the beach and pool were to your liking. Our team is dedicated to ensuring that our guests have a clean and enjoyable stay, so we appreciate you taking note of that. We hope to welcome you back soon for another relaxing visit!
-B&T Marina Crew
by kerry k. - Verified user on Jul 20, 2021
staff is great.
beach access adds to the strong location.
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our staff members provided you with excellent service and that you enjoyed our beach access. Our team works hard to create a welcoming environment for all of our guests, and we are pleased to know that we achieved that with you. We appreciate your business and look forward to welcoming you back in the future!
-B&T Marina Crew
by John A. - Verified user on Aug 24, 2020
Compared with prior year stays, with the COVID oversight, we found services were very limited and we were disappointed. The restaurant and bars were closed, no water at the ocean, and staff did not seem at all attentive. Hopefully, it will be better next year.
Thank you for taking the time to share your review with us. We're sorry to hear that our services did not meet your expectations during your recent stay with us. Due to the COVID-19 pandemic, we had to adjust our operations to ensure the safety of our guests and staff. Unfortunately, this has led to some limitations in our services, including the closure of our restaurant and bars. However, they are up and running just like before! During the COVID-19 pandemic, we were short-staffed and would like to apologize that you felt the accommodation was subpar. There's really not much to say regarding the ocean we unfortunately can't control the tides but we thank you for your understanding and we look forward to having you stay with us again soon.
by Steve D. - Verified user on Aug 10, 2020
The staff was fantastic. Jenn was welcoming and helpful. We were NOT told that there were NO SHOWERS available and that there would not be a bar tender on staff. We wouldn't have been so disappointed if they wouldn't have charged full price.
Thank you for taking the time to share your feedback with us. We are glad to hear that your experience with our staff, particularly with Jen, was fantastic.
However, we apologize for the inconvenience you experienced during your stay. Regarding the absence of showers and a bartender on staff, we understand how frustrating and disappointing this can be and we apologize. Unfortunately, we were short-staffed during the pandemic but we take full responsibility for not properly informing you of these issues ahead of time and we will make sure to rectify this situation for all of our future guests.
We understand that you feel you were charged full price despite these shortcomings, and we apologize for any frustration this has caused. We value all of our guests and we will be taking steps to address these concerns and make sure that these types of issues are not repeated in the future.
Thank you again for your feedback, and we hope you will give us another chance to make your next visit a memorable one.
by Darren A. - Verified user on Jul 29, 2019
Everything was great. Staff was amazing. The kids loved the beach and especially the pool. My only suggestion would be to add another bathroom and shower at the marina.
Thank you for taking the time to leave such a kind review! We're thrilled to hear that you and your family had a wonderful time. Our staff values your feedback and we will definitely take your suggestion about adding another bathroom and shower at the marina into consideration. We hope to welcome you back soon and make your next stay with us even more memorable!