Show More
by Steven A. - Verified user on Oct 04, 2023
Got what we paid for: A dock, 30 amps, wifi and showers. Would have been 4 stars but for the bangin 1000 watt sound system blasting house music from the pier head bar at 1:00 am on the Monday night before my sail home. This was not a restful marina. I contacted marina directly by email re: this issue but got no reply. In their favor I acknowledge that Elizabeth has been generally responsive and the marina refunded without hesitation the first night's fee of a 3 day reservation for my cancellation due to a tropical storm watch on 9/16/23.
Marina Response:
I'm so sorry to hear that your stay was impacted negatively by being so close to Trader's Dock Bar. We do try to honor requests to be in a quieter location away from the bar. We hope you will give us another try and please be sure to let us know that you would like to be away from the bar.
by Frank C. on Oct 04, 2023
I would like to say Elizabeth has been very nice explaining that their policy makes what they are doing there ok. Their policy states “
Cancellation Policy - Champlin's 2023 Cancellation Policy
All transient reservations cancelled up to seven days prior to your arrival date will be subject to a 10% cancellation fee of your entire stay.
Reservations that are cancelled in whole or part, within seven days of arrival will forfeit the full deposit. In the event of a small craft weather advisory, you will received a gift card for the full value of your deposit (cancellation fees will be waived).
There is no fee for making changes of equal value/nights for reservations that are outside of seven days of arrival date. Should you choose to shorten your stay or book a lesser valued dates, You will be subject to the 10% cancellation fee for the partial cancellation.
Have questions about the cancellation policy? Head over to our help desk”
The seven day cancellation policy, considering marine weather forecasts , is unreasonable. In that, wind forecasts aren’t reliable until a day or two before, at best. The fact that this marina takes 80% deposit with the cancellation policy and that they will not make any accommodations or exceptions may put unreasonable pressure on boaters to make poor nautical decisions to make a trip, to an island out in open water, which could jeopardize people lives.
I will be sure to never make a reservation again to this marina or any marina that has similar policy and such unaccommodating policy/staff.
Additionally, I will share this experience with all my boating friends and post this experience on social media and reviews.
Needless to say we will not be heading out to Block this weekend, another bad weather weekend.
Sincerely,
Frank Carbone
Marina Response:
While we are very strict on our cancellation policy, we do care deeply about our guest's safety and that is why we have the exception to our cancellation policy. If there is a small craft advisory, guests are welcome to reschedule or receive a gift certificate towards a future stay. However, our policy does not have an exception for regular "bad weather" and we try to be very clear about that. In this particular case, the guest cancelled last minute during the height of the summer season (no small craft advisory was in effect). As a courtesy, we made an additional exception for him to be able to utilize his deposit in the quieter season this year instead of just forfeiting the deposit. Unfortunately, due to the bad weather and small craft advisories at the end of September, he wasn't able to utilize the courtesy credit for the dates he wanted and that did expire at the end of our season.
by Richard W. - Verified user on Oct 04, 2023
Great, helpful & polite staff. Hit it on last day of season, restaurants and some property amenities were shut down.
Marina Response:
Thank you for staying with us and the review. Block Island does definitely get quieter as the month progresses. We were happy to have the docks open a few days past our official closing this year and can't wait to see you next year when we are fully open!
by Paul M. - Verified user on Oct 03, 2023
Our stay was awesome, starting with the dock and Andrew. Excellent young man, knew his stuff could not have been more attentive. Andrew at the front desk. Channeled us into an out of town all week long did a great job. Hannah, at the dock bar made the best mudslide on Block Island. Despite terrible weather, we had a most excellent visit, and could not have been happier with the help and fun graciously. Furnished by your staff.
Marina Response:
Thank you so much for the great review and it's exciting to see how much you enjoyed meeting Andrew, Andrew and Hannah. They were a fabulous part of our 2023 team and we can't wait to see them and you next year!
by Keith M. - Verified user on Oct 02, 2023
Our stay was on 10/1. I did not know that the complex had shutdown for the winter. Wish I had known in advance. The dock hand was excellent. There were only 4 boats in the marina that evening.
Marina Response:
Thank you for staying with us and I'm sorry our messaging wasn't clear. I thought the dock team had reached out to folks to let them know that we were closed for the season, but accepting dockage if folks wanted a place to stay on the Island. We hope you will visit us when we are fully open!
by Ted V. - Verified user on Sep 30, 2023
Great place highly recommended
Marina Response:
Thank you for staying with us and the great review! We can't wait to see you again next year.
by Robert H. - Verified user on Sep 25, 2023
First the good news....The new owners of Champlins have done a very commendable job of restoring the property which the previous owners let deteriorate. The dock hands were very professional and helpful in terms of getting us a floating dock which made getting our dog on and off the boat much easier. They have everything you could want on the property including a shuttle bus to take you to town. My only concern was the loud music from the bar on the dock until 1 AM. If that's your thing you'll enjoy it. If not I would suggest asking for a slip as far from the bar as possible
Marina Response:
Thank you for your review and the compliments. We do try to honor requests to be away from the bar, so please definitely put that in your requests on your next visit. We can't wait to welcome you back!
by Bruno N. - Verified user on Sep 23, 2023
Champlin's is a great place. The staff were all helpful and professional. The grounds are well maintained and offer loads of amenities, we especially appreciated the free shuttle back and forth from town. The only reason I gave it a 4 was the fixed/stationary docks are pretty beat up and required a lot of fender management to feel comfortable that our hull wouldn't be dinged up.
Otherwise it was a great stay.
Marina Response:
Thank you for staying with us and I'm glad to see that overall you enjoyed the property and our team. We do have a continuing list of improvements in mind for the property and will continue to get everything updated. We can't wait to see you again.
by Joe M. - Verified user on Sep 22, 2023
Excellent service from their staff!
Would highly recommend Champlin’s to any boater visiting BI!
Marina Response:
Thank you for choosing Champlin's! We can't wait to see you again and the extra shout out to our team is greatly appreciated! We can't wait to see you again.
by Deborah M. - Verified user on Sep 16, 2023
Stopped overnight on our way to Westbrook, CT to avoid hurricane Lee. Dockhands were most helpful getting us settled after an 88 mile run from PTown. Wished we could have stayed longer.
Marina Response:
Thank you for the review and glad we were able to be your oasis! We can't wait to see you for a longer stay next season. Enjoy your winter!
by Leo c. - Verified user on Sep 13, 2023
This was our most magnificent stay at any marina at any time. The pool was warm. The people were great and we spent our evening sipping wine at the fire pit. We want to thank Ryann for her hospitality, as well as the staff there at the café and the bar. We are coming back next year for a week. It was a magical stay. Can’t say enough great things about the short stay there.
Marina Response:
Thank you for returning to Champlin's again this year and for the amazing review. The extra recognition really means so much to all of us. Thanks for making our day and we can't wait to see you next year!
by Mark S. - Verified user on Sep 11, 2023
Excellent location and amenities
Marina Response:
Thanks for staying with us and the excellent review! Can't wait to see you again.
by Andrew C. - Verified user on Sep 10, 2023
Great stay, great marina
Marina Response:
Thank you for staying with us! It was a pleasure to have you here.
by Trevor L. - Verified user on Sep 09, 2023
Excellent stay, pool and amenities were great. Loved the tiki bar. Staff were very personable. Only regret is they don't have charcoal to buy for the grills, I left mine at home figuring I would be using their grills.
Marina Response:
Thank you for choosing Champlin's and super excited to see how much you enjoyed your stay. Thanks also for the feedback on the charcoal and we will look into carrying it in the future. We can't wait for your next visit.
by Kevin F. on Sep 08, 2023
Amazing, Marina, great facilities nice staff
Marina Response:
Thank you for joining us and the great review! The extra recognition really means a lot to all of us. We can't wait for your next visit.
by Brian W. - Verified user on Sep 07, 2023
Very nice. Not crowded after Labor Day. Restaurant wasn’t open but cafe was. Staff was excellent
Marina Response:
Thank you for joining us this fall. Glad to see how much you enjoyed getting away from the crowds! We can't wait to see you again.
by Keith C. - Verified user on Sep 05, 2023
Friendly staff, great fuel and docking service...
Marina Response:
Thank you! It was super to have you as our guests and we can't wait to see you again.
by David S. - Verified user on Sep 05, 2023
A fun, lively marina. Friendly staff. The owners requested Champlins again after our first visit a few weeks earlier.
Marina Response:
Thank you for choosing Champlin's! We can't wait for your next visit!
by Dmitry B. - Verified user on Sep 04, 2023
Classy. Great service, but expensive.
Marina Response:
Thank you for choosing Champlin's and we are thrilled to see how much you enjoyed your stay!
by Edward B. - Verified user on Sep 04, 2023
We had an amazing time! Crew was so helpful! We will back
Marina Response:
Thank you for staying with us and the review. We love to see the great feedback and can't wait to see you again!
by Robert K. - Verified user on Sep 04, 2023
Great time excellent weekend. Good / friendly staff
Thanks
Marina Response:
Thank you for the review and staying with us - and for the extra shout out to our team. Have a great fall!
by Christopher C. - Verified user on Sep 03, 2023
Amazing weekend with family. Staff at Champlins made every effort for us. We had an amazing spot at the end of an outside dock and between helpful dock hands, friendly neighbors, perfect wether, it has to be a 5 star weekend. Hope others also have the experience we did.
Marina Response:
Thank you for choosing Champlin's and we're so excited to see how much you enjoyed the holiday weekend. We can't wait to see you again!
by Matt C. - Verified user on Aug 30, 2023
Awesome place. Very attentive and friendly
Marina Response:
Thank you! We appreciate the extra recognition. It means a lot to all of us. We are looking forward to your next visit.
by mike f. - Verified user on Aug 28, 2023
Excellent time and great support team at Champlins.
Marina Response:
Thank you for being our guest and the extra shout out to our team! We can't wait to see you next year.
by Christoff Z. - Verified user on Aug 28, 2023
Amazing all round !
Marina Response:
Thank you! We can't wait to see you again.
View all on Marinas.com