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by Rob S. - Verified user on Jun 01, 2023
Staff and shore side facilities are on point. The dock planking is in need of major overhaul. New power pedestal this year were much needed so at least that was addressed.
Marina Response:
Thank you for the review and we are glad to see how much you enjoyed our renovations this winter! There are certainly more in the works for this winter. We can't wait to see you again.
by Kevin C. on May 29, 2023
Great service, Glenn who runs the Marina is the best, helpful, knowledgeable and looking to make your stay the best!
The young ladies who run the coffee shop, clothing store and ice cream store are courteous, kind and just generally make you feel welcome , opened early do we could have coffee before we took off for nantucket ! Thank you ! This is the number one spot in block island 🙏
Marina Response:
Thank you so much for the great review! We are excited to have Glenn on our team this year. Glad you got a chance to get coffee before you left and we can't wait to see you on your next visit!
by Allen M. on May 20, 2023
Great overnight stay...hard to complain about great weather in the shoulder season!
Marina Response:
Thank you for the review and visiting us in the shoulder season. Glad you got a chance to experience some beautiful spring weather and be one of our first marina guests of the season! Can't wait for your next visit.
by Geri A. on Oct 04, 2022
We have been going to Champlins for Fourth of July for the last 20 years. Best place in the planet with kids, without kids, friends etc. so many things to go and places to go to have fun! Thanks Champlins for never disappointing! #nosetackle
Marina Response:
Thank you for the review and we are so excited to see how much you and your family and friends enjoy visiting us! We can't wait to see you in 2023!
by Thomas W. - Verified user on Sep 30, 2022
Bailey and his team were very helpful. Enjoyed being there for the entire season.
Marina Response:
Thank you for staying with us this summer!
by Douglas J. on Sep 07, 2022
Dock hands are pros! The facilities are clean, have a great location and offer wonderful Mudslides. If you are coming to Block Island, Champlin's is where you need to stay.
Marina Response:
Thank you so much for staying with us and the great review! We love our dock team too and work hard to keep everything as clean. And we definitely have the best mudslides on the Island! We can't wait to welcome you back again!
by Harry F. - Verified user on Sep 07, 2022
Everything was very nice except the cost was more expensive than other marinas
Marina Response:
Thank you for staying with us and for the review! We are not the cheapest marina on the Island, but we are the only full service marina with a pool and a variety of food & beverage choices and the only marina to guarantee no rafting. Next year we will also have guest laundry and more updates as well. We look forward to welcoming you back again!
by Luigi Z. - Verified user on Sep 06, 2022
Stayed over Labour Day weekend. Dock staff were nice. But everything else¡
1. Did not confirm slip for hours until we arrived
2. Slip was broadside against wind and dock is fixed, so many boats hanging at low tide
3. Bathroom literally had sh*t and TP full, at night and through next morning despite us telling staff
4. No hot water in shower
5. Loud disco music played late (some people wouldn’t mind that)
Would not recommend for sailboats.
Marina Response:
Thank you for staying with us and I'm sorry for the disappointments that you found during your stay. I'm sorry but we are unsure what you mean by item 1. We do have fixed docks, but our dock team continuously monitors the boats and the docks to make sure that the boats don't get hung up at low tide. We do have someone cleaning the public restrooms from 7am to 8pm and in the morning they start at the showers to get them ready as early as needed. Generally speaking this has worked well this summer, however it is clear that on holiday weekends, we need to extend those hours and we will make that a plan for next season. The Dock Bar does have some fun nights, but if you do want to return and are looking for a quieter experience, please make that request through Dockwa. While we can't always accommodate all requests, we do our best! We hope that you will give us another try and I'm so sorry about the bathroom situation.
by James K. - Verified user on Aug 31, 2022
Helpful and friendly dock staff, good location. Stern in floating dock is a little different but works okay if you drop your tender. Wifi is not very good.
Marina Response:
Thank you for staying with us and for the review! The Island currently has very poor internet service available, but we are excited to hear that the long awaited town broadband project is nearly finished. We are all looking forward to having great internet next year on the Island.
by Brenda V. - Verified user on Aug 31, 2022
The pool was very dirty and there was no one checking to see if people at the pool were guests, the restaurant was empty but took over 2 hours to get food for 4 people and they failed to make one of the dinners, the electric went out several time, the restrooms by the cafe were out of service and there was no air conditioning in the restrooms by the pool. Management was told of the issues, but did nothing.
Marina Response:
We are very sorry that you were disappointed with your stay. I am unaware of the issues that you mention in any recent time. The pool has truly been beautiful, food service has been quick and with lots of positive feedback and our bathrooms have not been out of service. There have been a few occasions where our generators are switched and the power is off for less than 20 minutes. We try to keep the inconvenience to a minimum. I can only think that perhaps you were here earlier in the season when we were having problems with the pool and some plumbing issues. Those have since been resolved and again I'm very sorry that your stay was affected by them.
by Robert S. - Verified user on Aug 30, 2022
Extremely disappointing. 11pm docks were super quiet. Only one person at the bar. Woke up at 12:30am, Sunday night, someone trying to board my boat. 15 people on the dock, dancing on the tables and throwing chairs. Complete chaos! Have tried to call the Dockmaster three times, left him messages to return the call. Nada. Currently unsafe for boaters. Need security to keep partiers off of yachts. Dangerous.
Marina Response:
We are so sorry that you were disappointed with your stay. We did watch the video cameras from the bar that night and did not see anyone throwing chairs or trying to board your boat. We did see folks dancing though and that the bar closed at 1:00am. We also checked with our bartenders and our night security and unfortunately, they didn't see anything out of the ordinary either. We do try to accommodate requests for slip locations, so if you decide to give us another try, please be sure to request a quieter slip away from the bar area.
by Dennis Z. - Verified user on Aug 29, 2022
Good staff and mostly enjoyable stay but not worth the price when you can pay half at Payne’s. Laundry machines not working which was a BIG NEGATIVE. Soap machines in mens rooms sometimes working sometimes not, barely any towels at the pool, bathrooms still below average despite change in management. We like the new fire pits and the tent area. We’ve been coming here for 5 yrs in a row and thinking whatever upgrades done recently focused on hotel rooms and not much for the docks. There doesn’t seem to be much value except for the pool but not at twice the price vs the neighbor marinas.
Marina Response:
Thank you for staying with us! We are so glad that you enjoyed the staff and your stay overall. We are disappointed about the laundry machines as well. They were ordered back in January and have recently arrived and are awaiting the plumbers and electricians to get them hooked up. So they will definitely be in operation for next year. We do have a team member dedicated to cleaning all the bathrooms hourly, so I'm sorry that they were below average during your stay. They certainly aren't fancy, but we do pride ourselves on their cleanliness. I will definitely share your feedback with them to remind them how important their job is. We did introduce pool towels this year and underestimated how many we would need and we will plan better for next year! Thank you again for staying with us and for the constructive feedback.
by Wayne g. - Verified user on Aug 29, 2022
It’s been 25 years since I got back into boating this was the first place I went back too Champlin’s marina on Block Island it’s tranquility is breathtaking the stay was awesome the staff was outstanding well done.
Wayne & Linda Gablinske
Marina Response:
Thank you so much for the review and we are excited to see that we were your first stop! We can't wait to welcome you back again - so glad you got back into boating!
by Sherwood B. - Verified user on Aug 25, 2022
We love Champlins. The docks are great, the dock hands are super attentive and helpful. Yes, it’s more expensive, but you get what you pay for, no rafting!!! Amenities are awesome and they have the best mudslide in the world. Five stars all day long.
Marina Response:
Thank you for the review and for staying with us! We are glad that you appreciate the lack of rafting and all that we have to offer. We can't wait to welcome you back again!
by Angela R. - Verified user on Aug 23, 2022
We love coming there and always have a great spot and time. This time our spot was a bit more challenging though and not the nicest neighbor. We will be back again though I’m sure. The staff is always the best and accommodating!!
Marina Response:
Thank you for the review and I'm sorry to see that you didn't have a great neighbor. While we can't always accommodate dockage requests, we do our best. So please feel free to ask for a preferred slip location on your next visit. I am glad to see that the team was helpful for you and we look forward to your next visit!
by Scott C. on Aug 22, 2022
Facility continues to improve. One major negative is related to the bar. Inebriated young patrons continue to be served until they become loud and obnoxious, screaming obscenities while walking from the marina. Felt unsafe.
Marina Response:
Thank you for staying with us and I'm sorry to see that you were affected by noise from the bar during your stay. I will touch base with our bar and night security teams to remind them how important it is for our guests to feel comfortable! We do have nightly security on property to be sure that folks are behaving with decorum as they leave. I too am disappointed to read that they weren't doing their jobs properly. Again, I'm so sorry that you were affected by unruly guests. We hope you will give us another try and I'm glad to see that you did enjoy the improvements on the property as well!
by Marc M. - Verified user on Aug 22, 2022
This was my first time staying here. Every time I come to Block I would stay at Payne’s marina. I decided to Pay the extra money and stay here instead, thinking it will be much nicer. I was very disappointed to say the least. Food at the breakfast place was not good, the pool was old with tiles falling off it, bathrooms were not cleaned regularly and were disgusting most of the time, the docks were old and almost fell off the floating ones a few times. With the amount of money there charging, almost double Payne’s I will not be coming back.
Marina Response:
We are so sorry to see how disappointed you were with your stay. The next round of major renovations will include the pool. We do have all of the public bathrooms cleaned hourly (the pool area, plaza area and the dock) every day. I'm sorry that they seemed to be dirty when you visited them, but we definitely have someone cleaning them from 7:00am to 8:00pm. While you were disappointed with us, we are happy to see that you enjoy Block Island and will be returning to the Island. We hope you will give us another try in the future.
by Richard d. - Verified user on Aug 22, 2022
Great stay. They staff were amazing. They couldn’t accommodate our electric needs but they allowed us to run our gen.
Marina Response:
Thank you for the review and for staying with us! Our team really appreciates the extra recognition and we can't wait to see you again!
by Allison B. - Verified user on Aug 21, 2022
Wonderful 1st stay at Champlin’s. Beautiful marina, pool and accommodations. Great dock support as well! We look forward to many more trips.
Marina Response:
Thank you for the review! We are excited that we got to introduce you to Champlin's and that you had such a great stay and enjoyed meeting our team. We can't wait to welcome you back again!
by Shawn K. - Verified user on Aug 21, 2022
Another good stay at Champlin’s. Very pleasant actually. We got a great slip on the end. Dock hands were helpful and courteous. Facilities were all in very good condition. Has really improved since changing owners.
Marina Response:
Thank you for the 5 stars! We appreciate any and all feedback you may have! We have made a note of the observations on bathrooms and will strive to improve on this for next summer. We have also heard a fair amount of feedback regarding the kids amenities are actively working to improve the variety of these in the coming season. We are pleased to say that the store will be returning next year, and we are working to create better access to bikes, moped and car rentals as well. Thank you for choosing to stay with us, and we hope to see you again next summer!
by John L. - Verified user on Aug 16, 2022
Wonderful location - the internet connectivity was a challenge.
Marina Response:
Thank you for the review! We are so glad to see you enjoyed the location and thank you for your patience and understanding about our internet issues. We are doing our best to resolve them! We look forward to your next visit.
by Stephen L. - Verified user on Aug 15, 2022
Great, even better this year
Marina Response:
Thank you! We are so glad to see how much you enjoyed your stay this year and can't wait to see you again next year!
by Martin P. - Verified user on Aug 15, 2022
The stay was great. The staff was professional and most helpful
Marina Response:
Thank you for the review and we are glad to see how helpful you found us to be! We can't wait for your next visit.
by Carter P. - Verified user on Aug 13, 2022
The docks are definitely in need of replacement. The staff was not the best at helping to dock and there just aren't enough of them. The grounds are nice, the view from the hill is gorgeous at sunset. The electrical is a problem. Sparks came flying out of one of the units. There is virtually no wifi. Lastly, I like private marinas that do not allow political flags. Trump 2020, really? He lost. Strongs Marina in Mattituck does it right!
Marina Response:
Thank you for your constructive feedback. I am sorry to see that you were disappointed in the dock team and I will share your feedback with our Dock Master. Generally speaking, we receive a lot of compliments on the dock team and I know they will be disappointed to know that they didn't meet your expectations. We did come across some electrical issues last week and had an electrician out within a few days. We are planning on making upgrades to the dock electrical system this winter! We have also been working diligently on the wifi issues we have been experiencing this year. Our provider has told us that there is "unexplainable interference" and we've been trying a number of ways to work around this. We are very thankful for everyone's patience and understanding as there is no easy fix. We hope you will visit us again next year!
by Dean A. - Verified user on Aug 11, 2022
Great Family trip! Quiet and relaxing!
Marina Response:
Thank you for the review! We are so glad to see how much you enjoyed your stay with us and can't wait to welcome you back again!
by Alex J. - Verified user on Aug 10, 2022
We have been boating to Champlin’s Marina since 1996 and it has always been a pleasure to stay at the resort. Although there have been many upgrades since the new owners took over, at the marina and at the resort rooms, which we booked two this year during our marina stay. The marina/resort just gets better and better.
The dock staff has always been very friendly and helpful especially Bailey the dock master as well as Olivia & Ally to name a few. Our many thanks to the entire staff that keeps the place running like a well oiled machine. Until next year thank you all.
The Laura Ann
Guilford, CT
Marina Response:
Thank you for the awesome review! We are glad to see how much you've enjoyed the upgrades and meeting our team. I know that all really appreciate the extra shout out. We can't wait to see you again next year!
by Lee P. on Aug 04, 2022
I was at Champlin's from July 28th-31 as part of a Princess rendezvous. The Princess "event" was wonderful but the marina was not. The two bathrooms at the end of the dock ranged from filthy to out of order. The pool was closed half of the time due to poor maintenance. But what really made me mad was the lack of pricing transparency. The posted price on their website for a 55' boat was/is $9/ft weekdays and $10.25/ft weekends. I was charged a lump sum that was over $12/ft. I asked for an itemized bill 4 times and was told they could not provide one. I spoke to the dockmaster and he informed me there is small print on the website that says "base rates are subject to change during holidays, events and peak weekends". The fact that Princess held an event that brought in 34 boats to dock at Champlin's resulted in Champlins raising the dockage rate over 20% and never informing me of the change or providing documentation other than the overall charge through Dockwa. I find this practice unacceptable.
Oh, I forgot to mention the Wi-Fi did not work either😩
Marina Response:
We are so sorry about the disappointments during your stay. We did have a pump go out at the dock bar bathrooms and it did create quite a mess. We got the plumbers there as soon as we could the next day and got them cleaned up. We are sorry for the inconvenience of having to use the midship bathrooms during this time. The bathrooms are cleaned hourly but we will make an effort to check them more often. The pool was closed for most of one day as we got the new equipment in so that we could address the color issues. It truly wasn't due to "poor maintenance." We have been struggling with the color and clarity, but the pool has been safe to use and open. During your stay, it was fixed and was beautiful for the Princess Pool Party that was planned.
In regards to the pricing and billing, you should have received a confirmation at the time of booking showing your total and your deposit. We double checked and your reservation rate was never changed, it was always the same on your reservation. Dockwa doesn't provide a "daily" breakout on the rates and we are sharing that feedback with them so that they know how unhappy you were with that and how it affected your stay. Our rates are fluid and based on availability at the time at which you book. We aren't able to offer group discounts during our peak season times and this was discussed with Princess Yachts when the arrangements were being made.
We are glad to see how much of the Princess Event you did enjoy and we truly loved having all of you here for the weekend!
by glenn g. - Verified user on Aug 02, 2022
the new champlins was great. we enjoyed the marina the way we once did 20 years ago.
Marina Response:
Thank you for the review and we are so glad to see how much you enjoyed all the renovations and efforts we've made! We can't wait to welcome you back again.
by Glenn S. on Jul 30, 2022
I have been going to Champlin’s for over 20 years, but since the new ownership took over, the marina has had terrible customer service. Last year (the first year of the new ownership) we had many issues, but we figured it was the new company getting used to the operation.
This year (mid July 2022) we stayed for 5 days. The pool was green & murky, to the point where you couldn’t see people’s feet in the water. The Wi-Fi, which last year they said will all be fixed, was still not functioning. They attempted to roll out a towel service by the pool, but after the staff putting about 6 towels out, nobody would replenish.
I tried to speak with the staff about the issues, they didn’t have any management onsite to speak with & could only recommend calling the phone number. I tried calling, only to leave a message without a return call.
Finally, a few weeks after our stay, someone returned my email & admitted to the issues, without any resolution. They basically say it was a learning curve. Why am I paying full price for them to learn? It is sad but I don’t think we will return to Champlin’s. The sentiment of most boaters I spoke with was the same as mine, big disappointment.
Marina Response:
I am very sorry to see of your disappointing stay with us. We definitely had been struggling with the color and clarity of the pool through late July. We brought in a pool technician in addition to Ecolab and they worked diligently to try to rectify the situation. The water was clean and safe to be in, but it certainly wasn't pretty and we are grateful for those guests who still found that they could enjoy the pool. While it is too late for your trip, the situation has now been remedied and the pool is pretty and clear. We have been trying to roll out towel service this year and that also has not gone as smoothly as we have hoped. It is definitely a lesson to be learned and we will be better prepared for next year with more towels. We have a number of managers, myself included, who are on property every day and even available after hours for emergencies. I'm not sure why our staff didn't let us know that you were looking for us and we will reiterate to all of them that we are available and want to help! The wifi was working properly at the beginning of the season and in July suddenly stopped working. In addition to the guest wifi, our administrative wifi was interrupted which meant that our phones did not work properly. We reached out immediately to our provider and they struggled to get the proper equipment to the Island as quickly as we all hoped. With the remoteness of the Island, not all problems can be fixed right away. Again, I'm sorry that you were disappointed with your stay and hope that you will reconsider.
by Bob A. - Verified user on Jul 28, 2022
We are a family who have been docking at Champlins for over 40 years. Our grandchildren are now with us on our annual week at Champlins. The dock master Bailey is just wonderful, ensures we tie up easily on arrival, and at the threat of a storm he came around and secured every boat in the Marina!
We do miss the kid friendly amenities that used to be part of the experience, the playground and game room has been removed and there isn't even a kid menu at the pool, and they no longer do drop off laundering of towels and sheets. It is wonderful to be away from the craziness of Old Harbor and enjoy the beautiful views from Champlins, we will be back next year,
Marina Response:
Thank you for coming back each year and we are so glad to see how much you enjoy Bailey and his hard work. We did replace the arcade/indoor video games with a wide variety of family friendly outdoor games and fire pits this year. I hope your family had a chance to enjoy them during your stay. The old playground area was replaced with the new turf & tent area. In addition to special events, we've found this year that a lot of families and guests have really enjoyed having a nice shady area to play and relax. I'm so sorry that you weren't offered the kid menu at the pool! We definitely have one and I've shared your experience with our team. While we no longer offer drop off laundry service, we were hoping to have laundry machines available for guest use this year. They were ordered back in January and there was a "supply chain" issue in getting them. They just came to the Island and we are working diligently to get them properly hooked up. So on your next visit, we will definitely have laundry available. We are glad that you enjoy the property and really appreciate the constructive feed back and can't wait to welcome you back again next year!
by Keith D. - Verified user on Jul 26, 2022
We stayed at their hotel and placed our 33' boat in a slip at their marina. Marina help were terrific, "buyer beware" the marina does not use a private slip method for boats under 40', we were sandwiched between two other 40-48' boats with our access/egress off the stern. No privacy. It was a nerve wracking docking experience and our "cozyness" with our dockmates added to our desire not to sit in the boat and enjoy the boat. I will visit again with a tender and using a mooring, as I have no intention of buying something over 48' to get Champlins attention. Hotel: i'd give it 3 stars, we were in a room with no view and the old wood building is thin walled and we were able to hear all the neighbors above us clomping about until the "wee" hours. NO local News or weather channels availble on our in room tv. Daily room service to clean and restock: let us run oyut of touilet paper and shampoo, but after my trek to the front desk I was given the supplies promptly. Alot of creepy crawly bugs in the room the first night, my wife stayed on bug erradication patrol for a couple of hours and we got enough of them to sleep later that night without nightmares.
Marina Response:
Thank you for staying with and we are sorry to see that you weren't happy with your visit. We appreciate the constructive feed back and will certainly give thought as to how we might do better. I am very sorry that things weren't as good as they should have been and hope you will give us another chance if you decide to dock instead of moor.
by Lars V. - Verified user on Jul 25, 2022
We had a great trip there! It was very clean and well organized. We were traveling with a group of boaters, and they were able to put us all together. As always, the mudslides were amazing. We will definitely be back.
Marina Response:
Thank you for the great review and we are glad that you appreciated all that we have to offer - including our famous and amazing mudslides! We can't wait to welcome you back!
by Geoffrey T. - Verified user on Jul 24, 2022
Requested north dock and they were able to accommodate like everyone it appears they have less help but pleasant, helpful and fairly well trained
Number of things have changed not all for the good the worst of which were the mud slides that I used to look forward to
Had to go to the Oar to get the old Champlins mud slide. Dinning was very odd they offered no indoor dining we were told indoors was reserved for the staff so if it rained you were out of luck. Limited menu but what we had was very good.
There’s lots of great food on the island they are obviously not pursuing that business
All in all no complaints I’ll be back next year
Geoff
Marina Response:
Thank you for joining us this year and we're glad that you were able to get the dock you wanted! We do have the same number of dock team members this year as last year, but I'm sorry that they were so busy when you were there. We haven't changed the mudslides - they are the exact same recipe as always and Jen & Nelio have been with us for years. While the inside of the restaurant area is for team dining, we certainly could and should have been happy to accommodate you inside if you wanted. I will definitely follow up to get that cleared up for the future. We are always looking to grow our restaurant business but want to balance it with a quality product and we are looking forward to adding more options in the future. This year we have focused on starting to add some food options at the Dock Bar and more offerings in the Cafe. Thank you for the constructive feedback. It is truly appreciated and we will look forward to seeing you next year!
by DEBORAH M. - Verified user on Jul 24, 2022
Docks in decent shape. Dock hands courteous and capable. Facilities lacking..pool dirty..no laundry…barbecue accessibility as carrying your food and needed cooking items uphill can be an issue for some..Miss the good old days at Champlins..understand new mgmt trying to “get it right” but getting rid of the charm and kids fun to become more upscale probably doesn’t cut it with the general family oriented boaters..
Marina Response:
Thank you for staying with us and we are glad that you enjoyed our dock team! We acknowledge that the pool has been a struggle this year, but it is definitely clean and tested daily. It certainly isn't pretty, but it is clean! We did hear the request for laundry facilities and ordered machines for guest laundry back in January and are eagerly awaiting their arrival. We also added a number of family friendly outdoor games and activities this year and have received a lot of great feedback about that. We are sorry that they weren't of interest to your gang. We hope you will give us another try!
by Jon R. - Verified user on Jul 19, 2022
Fine marina. Dock hands were professional and helpful. On-sight restaurants and bar with live music, water toys and lots of fancy boats make this an exceptional facility. Walking distance to The Oar! If only they had floating docks... :-(
Marina Response:
Thank you for the review! We are excited to see how much you appreciated all that we have to have offer. It would be fun if our floating docks could get you all the way to The Oar. ;)
by Glenn G. - Verified user on Jul 18, 2022
Staff, amenities and location we’re all great. Slip provided was 12 feet too small for the boat which caused challenges on the first day securing the boat to the dock. This was resolved by tying a spring line to the bow of the boat behind us which kept our boat from pounding into the dock , however it made it difficult to use our boat while at Block Island.
Marina Response:
Thank you for staying with us and we are glad to see that overall you enjoyed your visit. While we don't raft boats, we do have some slips at the end of the finger docks that we utilize "overhang" to accommodate boats. We are sorry that you were inconvenienced by this. While we can't guarantee all requests, please be sure to request "not to overhang" on your visit. We can't wait to see you!
by keith C. - Verified user on Jul 18, 2022
Great stay, first time in Bloc Island and would highly recommend Champlain's Marina
Marina Response:
Thank you for the review and we are glad to be a part of your first trip to Block Island! We hope you become a regular visitor and can't wait to see you again.
by PETER M. - Verified user on Jul 17, 2022
Fantastic stay. Crew was very friendly & Attentive. Love the fact that I didn’t have to raft! Facilities were clean and well managed. Will definitely return!
Marina Response:
Thank you for the review and we are glad you had a fantastic stay! We can't wait for your next visit!
by david k. on Jul 17, 2022
Excellent facilities. Papa Jim and rest of dock hands extremely helpful.
Marina Response:
Thank you for staying with us! We are so glad to see how much you enjoyed the property and meeting Papa Jim and the rest of the dock team!
by Les L. - Verified user on Jul 14, 2022
Excellent dock staff. Love the changes and improvements too the facilities!!
Champlin’s get’s better and better. Papa Jim really helped me out when I arrived. Couldn’t get on and off my boat at the fixed dock. He moved us to a floating dock, and set me up with a needed gang plank. He was very accommodating.
Marina Response:
Thank you for the review and for staying with us! We can't wait to see you again!
by Paul D. on Jul 13, 2022
We booked on a Friday for a Saturday night stay (in July). On Saturday we got turned around because my sailboat's auxiliary engine stopped working - stopping us from navigating the channel and potential docking. We sailed home, back to Mystic and used a towing service to return to our slip.
I asked for a refund and was told it was not Champlin's Policy....So after a hefty towing fee, the $350, I would have gladly paid for a night's stay, becomes a kick in the teeth. Well done, it would appear you want our (the boaters) money and not our business.
Very Bummed. Champlin's can do better.
Marina Response:
We are sorry that you weren't able to join us as you planned. Unfortunately, you did book a non-refundable/non-changeable stay with us. We hope that your troubles with your boat are fixed and that you are able to enjoy the rest of your summer.
by James H. - Verified user on Jul 12, 2022
Love how clean and organized the dock is - loads of bins clearly labeled for trash or recycles, bins with lids that can be latched. These bins were never, not once, at risk of overflowing with garbage they were kept clean - this was no matter of how many boats or people were on the pier. Dock Master Baily and his right hand man Mike clearly run a tight ship - no complaints.
Marina Response:
Thank you for the review! And the shout out to our facilities crew - they so often go unnoticed and the work they do is so appreciated. Bailey and Mike also appreciate the extra shout out! We look forward to your next visit.
by Mary M. - Verified user on Jul 12, 2022
Dockhands were excellent, bar and live music were great and we had a wonderful time! My only complaint is the food at the store and the restaurant. Chicken wrap had almost no chicken and we were shortchanged on a few things at the restaurant.
Marina Response:
Thank you for the review and we are glad to see how much you enjoyed the dock team and the dock bar. I am sorry to see your complaint about the food service. I will definitely share your feed back and we will commit to doing better next time! We look forward to your next visit.
by Kent O. - Verified user on Jul 11, 2022
Champlin's Dock had lots of activities and entertainment. There is a restaurant and plenty of places to eat and buy souvenirs. We only stayed one night, but we enjoyed ourselves. The dock where we tied off is a stationary dock, so we had to be mindful of the tides. I checked the lines several times and adjusted them twice before I got a happy medium. One comment is that their prices are quite high, but I did not have to worry about rafting off of another boat as they do not seem to do that anymore at Champlin's. At least they did not do that this weekend.
Marina Response:
Thank you for the review and we are glad to see how much you enjoyed all that we have to offer. We do not offer rafting as an option any more. You can also request a floating dock assignment (we can't guarantee it, but we can always try!). We look forward to your next visit.
by Mark C. - Verified user on Jul 11, 2022
Very capable deckhands. Enjoying the improvements made to the marina.
Marina Response:
Thank you for the review. We are glad to see how much you enjoyed the improvements we've made!
by Ken C. - Verified user on Jul 10, 2022
Had a great time - dock staff was fantastic!!
Marina Response:
Thank you for the review and we are excited to see how much you enjoyed meeting our dock team!
by Michael T. - Verified user on Jul 07, 2022
People are friendly and helpful. love the spot will come back!
Marina Response:
Thank you for the review and we can't wait to welcome you back again!
by Donald G. - Verified user on Jul 06, 2022
Our dock space was great! Dock master, Bailey is friendly and is on it! The cafe has improved but food is just adequate. We miss the live music, especially on holiday weekend. DJ was too loud and I don’t think he contributed to the fun. Unfortunately pool was still green but service and conditions are still improving. Lorraine at front desk was helpful and charming.
Marina Response:
Thank you for staying with us and we are glad to see how much you enjoyed meeting Bailey. We are excited that he is returning for his 7th season. I'm sorry to see about your experience in the cafe last year. We have an new Food & Beverage team this year and can't wait to show you how much we've improved.
by christopher c. - Verified user on Jun 29, 2022
Pool was green, no more laundry mat and docks are shit.
Marina Response:
We are sorry to see that you were disappointed with your visit. We have been struggling with the color of the water in the pool this year, but Ecolab does all our testing and it has been good to swim in. We are definitely still working on it though! We are also working on creating guest access to laundry and the new area in the laundry room is finished and just awaiting the machines that were ordered back in January to arrive. Fingers crossed that they arrive shortly as we know everyone will appreciate the access to laundry.
by Rita B. - Verified user on Jun 26, 2022
Staff was helpful and walked the boat in. Marina was quiet and pristine.
Marina Response:
Thank you for the review and we are glad to see how much you enjoyed your stay!
by Barbara M. - Verified user on Jun 15, 2022
Off Soundings weekend 2022: Well organized docking plan. Dock staff plentiful and very helpful when all the boats arrived. Also, a staff member later did a dockline inspection making suggestions so that everyone would be prepared for the tide change.
The restrooms were clean, but not all were open. Paper towels ran out in the restroom I used.
On-site games and fire pit seating available-a nice amenity. Excellent mudslides.
Overall a great stay and I hope to return.
Marina Response:
gimlet - Thank you for joining us for the 2020 Off Soundings Club Block Island Fall Series here at Champlin's Marina & Resort. And thank you as well for the compliment regarding our team! The logistics of welcoming 65 plus sailing vessels all at once can be challenging in the best of conditions. Add some wind and a very untraditional slip configuration and it can take a little bit longer than we would like. In order to effectively accommodate - without rafting - a full marina of boats here at Champlin's - specific placement is critical. As you know, we don't have traditional "slips" but rather positions along a very diverse set of fingers and wells. Aligning this vessel location process with specific depth needs makes the proper placement of vessels paramount to safety, your experience, and our ability to maximize our yield within this eclectic marina configuration. We learned a lot on Friday and we are confident the arrival process for what we hope will be next spring's event will significantly change the time it takes to get you safely into your designated "slip". Thank you as well for the insight on our restroom facilities - we will ensure these details are promptly managed. Again - thank you for being our guest here at Champlin's. We look forward to welcoming you back again next season!
by Sean G. - Verified user on Jun 09, 2022
Friendly staff, easy to get to, and deep water at slip. A nice cafe that opens early awaits those who are scheduled for an early departure.
Marina Response:
Thank you for the review! We are glad to see how much you enjoyed your stay and can't wait to welcome you back again.
by Edward A. - Verified user on Jun 05, 2022
Good but very expensive.
Marina Response:
We have heard the call for more activities on property and we addressing it. Please stay tuned to see what is in the works!
by Chris W. - Verified user on Oct 04, 2021
Avoid Champlin's if you possibly can! It is noisy at all hours of the night and the bathrooms look like they haven’t been cleaned for over a week. Champlin's put us in Slip SF1 because they knew it was going to be noisy that night and SF1 was supposed to be quiet. But it was still noisy! Imagine watching inebriated boaters stumbling down the dock at 2 am! When do I call 911?
I complained about the noise the next morning. I was told I should have called the manager at midnight, then 1:00 am, then 2 am, then 3:00 am and so on. And the inebriated boater at 2 am? Champlin's reports they fish a lot of drunken boaters out of the water in the summer months. But unlike other marinas where we've stayed during this trip, such as Safe Harbor marinas, Champlin's never gave us the numbers to call with problems or in an emergency.
For the price Champlin's charges, you'd expect a welcome package with important information about the marina, including the phone number to call with concerns. No welcome package. In fact, bring your own hose if you need to fill your water tank. This is NOT a destination resort! We would advise boaters NOT to use Champlin’s.
Marina Response:
We are so sorry to hear about the noise you encountered during your stay last year. Thank you for the constructive feedback on the need for Guest Services Information. We have taken that suggestion to heart and are busy putting one together for the upcoming season. As the new GM here at Champlin's, I am taking the time to go through all of last year's reviews so that I can see where we need to improve. We hope that you will give us another chance some time in the future.
by Karl w. on Oct 02, 2021
I enjoyed my stay. This a resort in the fullest sense of the word. There’s a lot of services offered. However, my stay was in late Sept and I was one of three boats at what is normally a very crowded facility. My beef is that I had to float for 20 minutes before getting help from a dockhand at arrival. No one gave me the shower code. The dock bar played music late into the night, breaking the tranquil fall setting. The good points-easy access to town, a great breakfast at the dock cafe and good WiFi (I was working remotely) outweighed the bad. The price, nearly 900 bucks (15 for 110v a night!) for a 40ft sailboat during off season was hard to swallow. If it weren’t for the WiFi, I would have been swinging on a morning for 50 bucks a night. My choice, so be it.
Marina Response:
Thank you for the review. We are glad to see that overall you enjoyed your stay and all that we have to offer, but are sorry about the delay in getting you into the marina and settled in. We appreciate the constructive feedback so that we can improve! We can't wait to welcome you again.
by Alan G. - Verified user on Sep 29, 2021
Completely ignored upon arrival. Dock hands said they forgot we came in despite being empty . Old and tired docks that are difficult to tie to and get on and off.
Find another marina .
Marina Response:
Thank you for taking the time to let us know about your disappointing experience. We are working and planning on dock improvements over the next few year. I am so sorry to see that our dock attendants were not attentive and I've shared your experience with them so they can see how much they impacted your stay. We hope you will give us another chance in the future.
by Catherine C. - Verified user on Sep 22, 2021
Great staff and facilities. We had so many boats coming in at the same time and they were unprepared. The dock crew was so calm, polite and helpful. I have the utmost faith next year they will know how to handle it.
Marina Response:
Thank you for the review and for your patience! We are definitely still learning and are glad to be seeing you again this year!
by Jim K. - Verified user on Sep 21, 2021
our stay was awesome! we really enjoyed the marina and especially the mudslides. the facilities were very nice and the shps store was fully stocked and had very good food. The only downside for us was the dock light being too high and too bright making it hard to sleep.
Marina Response:
We are so glad to hear that you enjoyed your stay! Thank you for the feedback and we will do some investigating to see if we can't perhaps find some different light bulbs. Can't wait to welcome you back again this year - the mudslides are waiting!
by John M. - Verified user on Sep 21, 2021
Staff was great and facilities were well-maintained.
Marina Response:
Thank you for the review and we can't wait to welcome you back again!
by Adam V. - Verified user on Sep 20, 2021
I was charged for 30amp power and it was not available.
Marina Response:
First and as always - thank you for being our guest here at Champlin's Marina & Resort. Please reach out to our Guest Experience team at
[email protected] and we can easily rectify this issue. Thank you.
by Leo c. on Sep 19, 2021
Everyone was extremely nice and just off season made for great weather. Definitely a go to place-We cant afford it during the high season but this was perfect for us just after Labor Day.Ethan was awesome with helping with anything needed.
Marina Response:
Thank you for the review and we are excited to see how much you enjoyed your stay and meeting Ethan! The extra recognition really means a lot to him.
by Robert s. - Verified user on Sep 14, 2021
We booked this marina because we wanted a more premium experience which we thought would be reflected by its very high price. We found the staff to be extremely inattentive. Several members of our party let the staff know that there was no toilet paper in the men’s bathroom for three days in a row, and it was never taken care of. It became so bad that other guests had begun using paper towels instead of toilet paper and throwing it on the floor creating absolutely disgusting conditions. On the third day, the toilet paper dispenser had been ripped off the wall by what we assumed was another frustrated guest, and it was still laying on the floor, empty of course when we left. These kinds of conditions are absolutely unacceptable, especially given the exorbitant prices Champlin’s charges per foot. We came in with high hopes for the new management and we’re extremely disappointed.
Marina Response:
I am so sorry to read about your experience last summer. As the new GM here at Champlin's for the 2022 season, I am taking the time to read through last year's reviews and horrified by what you describe here. I definitely have a plan in place for the bathrooms to be cleaned regularly throughout the day and this should not happen again. We hope that you will give us another try in the future.
by Corey G. - Verified user on Sep 10, 2021
LOVED IT! First time in Block Island. The Marina is in a great location, has wonderful facilities and a great vibe. Staff is professional and it is fun to be there.
Marina Response:
Thank you! We're glad we could help make your first Block Island experience a positive one. We hope to see you again!
by JOEL B. - Verified user on Sep 09, 2021
Extremely helpful in every way.
Marina Response:
Thank you! We're glad you enjoyed your stay and we hope to be helpful again in the future!
by Andrea R. on Sep 08, 2021
We just came back from a fabulous trip there. Couldn’t say more nice things about the very helpful and accommodating mgmt and staff. We love it here & can’t wait to be back.
Marina Response:
We can't wait to have you back! Thank you for your kind words, we look forward to seeing you again.
by David B. - Verified user on Sep 07, 2021
Rowdy, loud, drunken, foul mouthed boat owners and guests with boat girls dressed like prostitutes, really took away from the excellent location, amenities, and service of Champlin's Marina and Resort. The dinghy for the boat across from us had molded rubber female buttock sex toy prominently displayed on the bench seat.
Marina Response:
We are so sorry about the disappointing experience that you had. That is certainly not a regular occurrence here, and we are happy to help in finding a solution. We are always available to assist with any concerns that may arise during your stay, and we hope to see you again. We are confident that we can deliver a better experience in the future.
by Robert H. - Verified user on Sep 01, 2021
staff was very helpful and knowledgeable. marina well maintained. the land facilities are excellent. taxi service is friendly and fast to downtown.
Marina Response:
We're happy to see that you enjoyed your experience with us. We will continue to deliver the level of service that you expect, and we hope to see you again!
by Frank S. on Sep 01, 2021
For my first time at Block Island and at Champlin's, I must say that the staff was always there to assist especially when we needed to leave with a few other boats blocking our way, they managed to make the necessary changes and allow me to be on my way and on schedule. Facilities were great although I do not recommend the pizza, although as a Brooklynite, I am somewhat of a perfectionist when it comes to pizza.
Marina Response:
Thank you for the review and we are glad to see how much you enjoyed your stay! There is nothing in the world like a good NY pizza. ;)
by Brian H. - Verified user on Aug 30, 2021
Very helpful dock staff
Marina Response:
Thank you! The dock staff definitely appreciates the extra shout out! Can't wait to welcome you back.
by Todd E. - Verified user on Aug 30, 2021
Great stay, excellent staff!
Marina Response:
Thank you! We can't wait to introduce you to our 2022 team. Some great returning employees and some new faces to introduce you to as well!
by Brian G. - Verified user on Aug 22, 2021
Solid facilities with good staff but in going upscale it's lost some of it's charm. It's not as much fun when you're tied up between 100' plus size boats. The Mary A., coming in at 154', basically privatized a whole finger while blocking the view.
Marina Response:
Thank you for staying with us and we can certainly appreciate not wanting to lose the view. We do try to keep the larger boats towards the end of the fuel dock area. However, some times it just isn't possible. We are sorry about the disappointment and hope that we can find a better spot for you on your next visit.
by David L. on Aug 21, 2021
Nicely renovated facilities with good all-round facilities snd helpful staff.
Marina Response:
Thank you for staying with us and for the review. We are looking forward to your next visit!
by Michael F. - Verified user on Aug 18, 2021
First time ever boating to BI and was very happy with the marina. Very accommodating and professional. I was however very disappointed in the ice cream shop and snack bar. The guy at the snack bar took my order for a breakfast sandwich and orange juice. Sat there for 30 mins waiting and then he asks if we needed to order. He never put the order in! To add to it he made zero effort to redeem his mistake. The ice cream shop is of course over priced. That’s not my issue because you expect that. What you don’t expect is a stale waffle cone and a cup of frost bitten ice cream. Not to mention the young guy behind the counter not wearing gloves while handling food.
So lets fast forward to 2021 vacation. Champlin's under new ownership. We stayed there from the 8th through the 14th. We arrived around 10 am and had a short wait until we could dock. The deck hands were great. we settled in and just like everyone else in this technology driven world we live in we all connected to Champlins WIFI. It worked great and I was happy about that because I still have a business to run from a far this week. Lets fast forward to Tuesday night when all of a sudden no WIFI. it was late so i went to sleep figuring maybe it was a glitch and would be all set by the morning. It was not. I called the office and spoke to someone who said they would check it and get back to me. 24 hours later no call and no WIFI. So i called again and spoke to a young man who claimed he worked in IT at a previous job and asked me to reset my phone. I knew this wasn't the issue because all four of us had done that already. Once we discovered it wasn't our devices the young man in so many words told me the WIFI on the island was sketchy and I most likely had to deal with it. Mind you when I walked from my boat to the middle of the marina the WIFI worked fine. So for the rest of the week we dealt with limited television and no WIFI at the boat.
Lets fast forward to Friday night. This is the last night of vacation at Champlin's. We decide to go to the bar by the fuel dock for some entertainment and of course mudslides. My daughter Ashley who is 25 years of age asked me if I wanted drinks for the table and of course I did and gave her my Discover card. Mind you she's been getting drinks here all week long! The male bartender who I bought drinks from all week asked her for an ID. Her ID was back at the boat so she came back to the table and I got up and walked to the bar and ordered the drinks. At this time it was the female bartender who took my order. Well the male bartender VERY sternly asked me if the drinks were for me and my wife and I said they were for me, my wife and my daughter. he then instructed the female bartender not to serve me the third drink until we furnished an ID. I looked at him very politely and said sir she's my daughter and was born in April 1996! He then raised his voice slightly and said "don't I have the right to ask for an ID?" I said of course you do but I'm telling you she's 25!! He then repeaded to the female bartender not to serve the third drink and was giving me such an awful attitude and very dirty looks. I became very upset and yelled at him. he yelled back. It was an awful experience. Now I wont sit here and say he was wrong for asking for my daughters ID! He wasn't but the way he spoke to a patron that spent close to $4,000 to stay there was disgraceful and disrespectful. My daughter went to the boat and got her ID and he inspected it very closely. Never in my life have I been treated this way. Even after this was over he continued to give dirty looks throughout the night. What an awful ending to my stay there. This is not how you treat a customer. Not to mention the patrons at the bar shaking their heads at him and some at me! The woman with that piece of crap sailboat with the "Make America gay again flag" wouldn't stop giving me dirty looks and shaking her head while sitting across the bar watching the whole thing unfold. Making me feel like I was in the wrong. Perhaps I could have handled things a bit differently but there was no need for this bartender to treat and talk to me the way he did.
Marina Response:
I am so sorry to hear about your experience last summer. As the new GM for the 2022 season, I will make it a priority to work with our team to provide better and friendlier service. While we do need to ID guests and that can sometimes be inconvenient for our guests, there is absolutely no reason for the situation to have escalated to this level. I am also sorry that the internet wasn't working properly and our team wasn't able to resolve it or communicate properly about it. I do truly appreciate the opportunity to address your constructive criticism and we hope that you will give us another try in the future.
by Mark S. - Verified user on Aug 17, 2021
Great spot. Convenient. The dock crew is excellent and friendly
Marina Response:
We're pleased that you enjoyed your time with us! Thank you for choosing to stay at Champlins and we hope to see you again this year.
by Evan F. - Verified user on Aug 17, 2021
Easy to get to slip
Nice facilities
Marina Response:
Thank you for the positive feedback! We hope to see you again in the future.
by Robert L. - Verified user on Aug 16, 2021
Great dock staff, lots of fund just staying on the dock
Marina Response:
We're glad you had fun! Hopefully we'll see you back again soon! Thank you for staying with us.
by Scott O. - Verified user on Aug 16, 2021
Great stay great weather the dock hands were very helpful !!
Marina Response:
Thank you for the positive feedback! We hope you'll stay with us again soon.
by Stephen S. - Verified user on Aug 09, 2021
The new renovations look great and the lack of rafting is a big plus. We have been going to Champlins for more than 20 years. Although the place was quite honestly, a dump, our favorite part of going there was enjoying family meals around the grills. We have celebrated many family occasions there and have fond memories of those times. Sadly, the grills are no longer there and instead have been moved up a steep hill which is very inconvenient and inaccessible, to say nothing of the diesel fumes billowing from the generators next door. In view of the huge price increase, I think they could rethink the decision to move the grills and bring them back where they belong and can be more easily used.
Steve Sowa. “ Baby Tooth”
Marina Response:
Thank you for staying with us for so many years! We are glad to see that you are enjoying a number of our changes, but are sorry to see that you are disappointed with the new location for the grills. While the grills will be in the same new location for 2022, we do have more changes and upgrades planned for activities and food & beverage. We hope that you will find these changes be great opportunities to build some new memories and traditions. We can't wait to welcome you back again this year!
by Alex G. - Verified user on Aug 09, 2021
I don’t know what everyone is bellyache-n about? The changes at Champlins Resort and Marina are for the best. The rooms have been redone and are tasteful , comfortable and clean. The Marina improvements are very nice, cafe clean, ice cream store clean, with more improvements to come……..and the staff extremely professional. Arcade-waste of time, money and energy. KUDOS to the new regime!!!
Marina Response:
Thank you for the great review and we are excited to see how much you are enjoying the changes. We are looking forward to seeing you and introducing you to our 2022 team!
by Jack M. - Verified user on Aug 08, 2021
Nice Marina. Clean facilities and nice staff. But the staff have no control over the drunk idiots that party all night on their boats. Music blasting at volume 10 from 5 different boats. Screaming and parting till 1am with absolutely no regard for other Mariners, guests or those with children.
Marina Response:
Thank you for staying with us and we are glad to see that you enjoyed our facilities. I am so sorry to hear about the noise issues you had with less considerate guests. We are brainstorming to see what kind of solutions we can come up with to address this going forward. It certainly is a tricky issue and again we are sorry that your stay was negatively impacted. We hope to welcome you again.
by Guy P. - Verified user on Aug 08, 2021
New ownership has made some upgrades to buildings and electrical services. Staff is much friendlier than previous ownership. No rafting which is a lot less stessfull.
Marina Response:
Thank you for your positive feedback! We're pleased that you enjoyed your stay with us and we hope to see you again.
by Gregory F. - Verified user on Aug 08, 2021
Nice facilities, friendly staff. No laundry services! Dockside cafe very slow. You can wait up to an hour for a bacon, egg and cheese. This needs to be more professional for the prices they are asking.
Marina Response:
Thank you for staying with us and for the extra shout out to our staff. We are hoping to reintroduce laundry services this year (but are waiting on equipment and permits - hopefully it will all come together in time for opening for the 2022 season) We also learned a lot last year with the food & beverage service and have plans in place for this coming season to improve the services offered! We are looking forward to showing you how much we've improved.
by John A. - Verified user on Aug 07, 2021
Boating activities with staff continues to be good, however the elimination of laundry services, removing the grocery store and the game rooms is not promising for future trips to this marina. Also the distance between the kitchen and the Cafe is ridiculous. The restaurant near pool has been also eliminated. No towels available at pool, and bathrooms needed attention.
Marina Response:
Thank you for your very constructive criticisms and we are definitely taking them to heart for the 2022 season. Plans are currently underway to reintroduce laundry services (although it might not be ready for opening). We are planning on having the Galley House (pool restaurant & bar), the Cafe Boutique and the Sugar Shack open this season. We are also planning on expanding the provisions and sundries at the Boutique so that you can get the items you need more conveniently. As the new GM for the 2022 season, I am committed to making sure that the bathrooms are cleaned much more regularly. We hope to see you again this year!
by Nicole D. on Aug 06, 2021
Unfortunately we will never return . After nine consecutive years we were very disappointed. Many others agree .
Marina Response:
Nicrover - we too are disappointed that you are disappointed. We do strive to make every guest experience a positive one and would very much like to better understand your experience with us and how we might have made it one you would like to return for. If possible, we would like to arrange a conversation between you and our General Manager. Thank you.
by Yolanda N. on Aug 05, 2021
We have stayed at Champlin’s Marina many many times….it has always been our favorite summer destination. This last visit left us disappointed. We knew that the resort was under new ownership and that renovations had been made. However, it just seemed as though Champlin’s was not yet prepared for the season and if that was stated on their website, we would have at least been given a heads up. They no longer have; a sit down restaurant (which was so convenient and served amazing dishes and drinks), playground, arcade, bikes/paddle board/moped rentals, laundry service, and the new ice cream shop was not yet open. Basically, everything that made the resort fantastic is gone. The positives; the cafe workers are friendly, Bailey the dock hand is on top of everything, the landscaping looks phenomenal, the renovations look clean and modern but still needs attention to many areas.
One more thing to add, I had a medical emergency and I received assistance on my boat in a matter of 5 minutes. So thank you very very much for the quick medical attention.
We truly hope that Champlin’s takes all of these reviews into consideration, because changes for the better can always be made.
Unfortunately, we will not be returning to Champlin’s anytime soon. It’s time to try the other Marinas that Block Island offers.
Marina Response:
Ciabella - thank you for your review and for being our guest here at Champlin's. We are very glad that you enjoyed and were pleased with our team and their efforts and service and can assure you that that standard of service will always be the mainstay of our hospitality approach. We do appreciate your review and will certainly take your concerns into consideration and where possible implementation. As you might have known, we have only just begun our upgrades and changes here at Champlin's and as a consequence will be able to address a number of the amenities you have mentioned as we continue our transition. Our ice cream shop - The Sugar Shack - is now open seven days per week from noon to 8PM. We have now also been able to grow our team enough to reopen our waterfront dining option at the Galley House every weekend from 5:30PM to 9:00PM. We are still working to bring bicycle rentals and passive water sport rentals into our experience this season. Delivery times and team capacity are still affecting both of these this year but we are confident of their inclusion within next season's experience. Laundry service this year has also been affected by delivery and supply times but is part of this winter's renovation plan and a brand new 24-Hour, self-serve laundry facility will be available to our guests next year. As you might have seen, we have added a myriad of children's games and activities on our new event lawn and will continue to add more of these wholesome, family-focused, activities. One of our favorites to come for children is the construction of a small fishing pier in our beautiful fresh water pond which we will stock with fish so kids can fish there and for squid on the docks. We also hope the addition of resort wide WiFi added some access to entertainment for young and old alike on their tablets and mobile devices. Again - we do thank you for being our guest here at Champlin's and would very much like to have you back as our guests again.
by Kevin L. on Aug 05, 2021
Block Island is a great destination and Champlins is the only marina with a pool. The new owners have made some changes most noticeable are the grounds but I don’t think for the better. The grills were moved from the walkway leading to the docks which is good idea but should have been moved to the grassy area where there are now picnic tables and some lawn games. Placing the grills all the way at the top of the hill makes carrying food, charcoal etc. cumbersome. The pool is always cold and needs re surfacing. Bathrooms are not very clean with mold on those shower curtains that were present;Many were not. internet was still weak as always although electric seems improved. No more rafting which is good. Dock staff were not as experienced in tying boats properly but pleasant.
With the new ownership very overpriced and increasing
Marina Response:
Thank you for staying with us in 2021. Last year the guest rooms received a much needed renovation and we did make some changes to the grounds. While we realize that moving the location of the grills was controversial, there were a number of guests who were happy to see them moved away from the Cafe and the Sugar Shack. We have additional plans for the lawn area next to the pool that will include a covered tent area for regular activities for guests as well special events. Upgrades to the pool area are in the plans, but unfortunately not for 2022. However, cleanliness is always important and as the new GM for 2022, I am committed to making sure that there is a clear improvement there. We hope to see you again this year!
by Thomas W. - Verified user on Aug 05, 2021
Most of the facility was not open, bathrooms were very dirty, marina is overpriced for what they offer!
Marina Response:
I am so sorry to see about your experience in 2021. We definitely struggled with staffing in 2021 and have a better plan in place for 2022, so we will have a lot more option open on property. There is no excuse for dirty bathrooms and we are committed to providing a better experience this year and hope you will give us another try.
by Ruth M. - Verified user on Aug 05, 2021
Nice yard and cafe. Nice access to block island. Excellent docking service on arrival, not so helpful on departure which was difficult. It's only ten minutes but the 8 pm horn honking and music playing is absurdly loud.
Marina Response:
Thank you for staying with us and we are glad to see that overall you enjoyed your stay. Block Island does have a sunset tradition of horn honking each day across the harbor. I have shared your concerns about the dock staff upon departure and we are hoping to learn from last year and provide better service this year. We can't wait to welcome you back!
by Stephen C. - Verified user on Aug 04, 2021
Better under new owners but still a noisy parking lot. Please get rid of that brutally annoying Jenga game. Seemed short staffed. Breakfast cafe workers were great. Grounds prettier and well maintained than before.
Marina Response:
We are glad to see that you enjoyed the improvements that were introduced in 2021 and can't wait to welcome you for 2022. There is no denying that we were short staffed last year, but are working diligently to put together a great team for 2022.
by David B. - Verified user on Aug 04, 2021
Manage your expectations - this is a loud party Marina. Staff is nice. The boats are jammed in, so be prepared for a modified med tie. Lots and lots of kids in the summer and the pool is really nice.
Marina Response:
Thank you for staying with us in 2021. We did get rid of rafting, so the marina isn't as crowded as it once was. The modified med tie is still required sometimes, but we do our best to avoid it when it's not necessary. We are glad to see you enjoyed the pool and the property and hope that you will visit us again.
by Jennifer P. - Verified user on Aug 04, 2021
The staff was amazing! The place is changing and looks great! However the price was ridiculously high, especially for docking. Maybe it would make sense if we stayed in the hotel. Also the arcade is gone which was sad for the kids.
Marina Response:
Thank you for staying with us and we are glad to see how much you enjoyed meeting our staff. The dock rates do change based on availability so you will always get the best rates by booking early in the year for your summer adventure. While the arcade is gone, we are excited to be making plans to offer more family friendly activities this summer and can't wait to share them with your family!
by Danielle M. - Verified user on Aug 03, 2021
What an improvement! The new owners of Champlain’s clearly knew exactly what was needed. The grounds are immaculate. The smelly dumpsters are gone. There are new picnic tables, chairs overlooking the marina and they moved the grills out of the main dock flow.
Marina Response:
Thank you for staying with us and the five star review! We can't wait to welcome you back again this year.
by Carolynn M. - Verified user on Aug 03, 2021
Beautiful place however boats are packed in like sardines. They move people around after they are tied up. The restaurant was not open and there is no notice of this when you book or on the website. Marina is well kept. Pool was nice but shower bathrooms should have AC.
Marina Response:
Thanks for staying with us in 2021. We are sorry that you found it to be crowded, but we did stop rafting last year and will continue the no rafting policy going forward. We do our best to not have to move boats once they are tied up, but sometimes there are circumstances that require a move. We are sorry for the inconvenience and do our best to minimize it. We hope to welcome you another time.
by David E. - Verified user on Aug 02, 2021
We last visited Champlin's in July 2019. Our review after that trip was "5 Stars - Definitely coming back." Since then Champlin's was bought by new owners. I totally get the limitations of doing a major renovation on an island, but it sure was disappointing that on this visit there was no restaurant, no washer-dryers, just a nice little snack bar for coffee, breakfast and sandwiches. The pool is in urgent need of upgraded filters, and the bathrooms were generally unattended and in need of cleaning. All tolerable as I'm sure will be fixed by next season.
The real problem was the courtesy (or lack thereof) of the other boaters. When we last visited, the composition was 1/3 sailboats, 2/3's powerboats. This time around, we were one of two sailboats - all the rest were powerboats. I wasn't sure if this was an organized fleet visit, or a coincidence, but the docks were swarmed with large families. Again tolerable. What was not tolerable was the disco music and loud conversations that prevailed until 2AM both nights we were there. At one point, we considered filing a noise complaint with the local police, but ultimately let it go.
Bottom line, next time we visit Block Island, we'll stay on a mooring.
Best David and Randy
Marina Response:
Dear David & Randy,
Thank you for staying with us last summer and we are sorry to see about your disappointing experience. We will definitely have more food & beverage options this summer and self-laundry service is in the works now. We also know that we need to improve on the status of the bathrooms. I am very sorry that your stay was impacted by less considerate guests. It is truly a difficult dilemma and one that we brainstorming to try to come up with some creative solutions. Even if you choose a mooring, we hope to see you at Champlin's during your next visit to the Island!
by Kenneth M. - Verified user on Jul 29, 2021
Electric issues and floating dock was very dangerous
Marina Response:
Thank you for staying with us. We had very few electrical issues in 2021 and they were all resolved as timely as possible. And the floating docks are in good shape. We hope that perhaps this is a review from a stay in prior years, but if not, please don't hesitate to reach out to us at
[email protected] with more specific details so that we can address any issues prior to the 2022 season.
by Tom B. on Jul 28, 2021
Block Island is beautiful and well worth traveling there. However, Champlins was massively disappointing on several levels.
1. They pack boats in way too closely creating at times an unsafe docking environment.
2. We were placed next to the waterfront bar where music is played excessively loud from noon to past 11:00 at night. It was loud enough that we were unable to hear our television inside our boat with the doors shut. The 11:00 curfew was ignored both nights we were there.
3. It is way overpriced. The facility needs serious upgrading - and they charge prices as expensive as first class facilities on Nantucket or other places.
There is new ownership and we are hopeful they will make the needed improvements and investments. Until they do, I would go elsewhere.
Marina Response:
Thank you for staying with us in 2021. We are sorry to see that your stay was disappointing. With the move away from rafting we found the marina to be less crowded and easier to navigate than in previous years. The slip locations near the bar area are definitely noisier and we try to accommodate requests for those wanting to be further away from that area when we can. We are working on brainstorming for creative solutions to the noise factor in a marina setting with a dock bar and music as well as other boats enjoyment as well. We are continuing to add amenities to the property and hope that you will give us another try another time.
by Bruce W. - Verified user on Jul 27, 2021
Expensive BUT many upgrades, no rafting, great atmosphere, very helpful deckhands, pool and good shops.
Marina Response:
Thank you for your feedback. We hope to have you back during our 2022 season!
by Dan B. on Jul 26, 2021
Disappointed. Been staying at Champlins for the better part of 35 years. The family fun (Arcade, bikes, playground, easily accessible grills) are gone. If they want to charge Gurney's prices they should provide Gurney's amenities & service. Pool is the same as the last 20 years, beat up and cold, restaurant closed, a cafe that serves the worst Pizza I've ever eaten and breakfast fare that is no better.
Nice that the trash Compactor is out of sight but please empty the ever overflowing trash receptacles!
On the positive side, the landscaping improvements do dress the place up and the dock power seemed stable. I'll spend more time in Montauk next trip East!
Marina Response:
Thank you for you constructive feedback. We do plan on having more on-property activities for children and adults in replacement of the playground and arcade. Additionally, we hope to work with Aldo's this year to get a shuttle service for guests that wish rent bikes and mopeds. We hope to see you back during the 2022 season and show you our continued improvements!
by Jeffrey B. - Verified user on Jul 26, 2021
Doc and staff were great, bathroom and showers were horrible, dirty, cold water, no hooks for cloths or towels and no soap or shampoo.
Marina Response:
Thank you for the feedback. We are going to address these issues that came up to ensure the best experience possible. We hope to see during the 2022 season!
by Scott S. - Verified user on Jul 25, 2021
It was disappointing stay compared to 2 years ago when we were there. The bumper boats and arcade are both gone. We were also disappointed in the lack of ventilation in the bathrooms and how slippery the tile floors were. They were also seemed short staffed considering the bar/restaurant by the pool wasn't open during the week and there were a few times toilet paper was super low in the ladies rooms and they weren't exactly the cleanest at some points in the day. The pool looked like the sides had not been scrubbed in years. And we probably would've overlooked all this and not written any review because we had a good time anyway, but the miscommunication when we booked another day, only to be asked to leave because they had screwed up, was very frustrating. I hope they work on all of these complaints because according to the cab drivers, there was not one positive review from anyone staying at the marina!
Marina Response:
Thank you for staying with us in 2021 and we are sorry to hear about your disappointments. The bumper boats and the Arcade are gone, but we are putting together plans now to expand the activities available on the property this coming season. We were definitely short-staffed last year and are putting a lot of energy into getting a full team together for 2022. There is no excuse for a lack of cleanliness in the bathrooms and that is 100% a priority as well. I am sorry about the miscommunication for your additional day and hope that you will give us another chance in the future.
by John G. - Verified user on Jul 25, 2021
This was our 8th visit to Champlin's and only our second since 2019.
We were somewhat disappointed to say the least. Here is a list of what we thought changed for the worse since our last 2019 and prior visits.
Poolside bar and restaurant were closed all but one day of our visit.
No live music poolside;
Kids arcade and bumper boats - Gone
Garbage in the dock receptacles overflowing constantly-smelly and unsightly;
No upgrades to the showers/restrooms - No shower curtains; lack of ventilation;
No Ice Cream!
Old convenience store now closed;
Only one bartender at tiki bar-long wait times for drinks;
Miscommunication with dock master about staying an extra-night. We were first told it was OK, but then were forced to leave after OK was rescinded.
Quite frankly, all the talk on the website about the improvements made to the facility are smoke and mirrors. The cost for us to stay was up over $100 per night since 2019. Would be OK with that if there were actual improvements made. Seemed like a bit of false advertising.
All in all, we had a good time during our stay but really felt like things went downhill v. our prior stays at Champlins.
We are hoping the foregoing items are addressed in the near future!
Marina Response:
Thank you for staying with us last year and I am sorry to see about the disappointments that you encountered. We have been making a lot of upgrades and changes to the property, but it seems clear that some regularly expected service was lacking. We learned a lot last year and have a much better plan in place to have the food & beverage outlets open - the Sugar Shack will definitely be open this summer! The arcade and the bumper boats won't be returning, but we can't wait to show you what we have planned for activities on property this year.
by Nick M. on Jul 24, 2021
Been reading the online reviews about the changes and was hesitant. Just got back from a 3 night stay and loved it. Great dock staff. Love no rafting. Improvements starting to take shape. Look forward to continued improvements. We will be back.
Marina Response:
We're glad you enjoyed your stay with us! We are working every day to continually improve the resort, and are confident future visits will exceed your expectations. We hope to see you back again this year!
by kerry k. - Verified user on Jul 24, 2021
great facility. very clean.
dock staff very professional
Marina Response:
Thank you for your kind words! Hopefully we'll see you again next year!
by Dan B. - Verified user on Jul 23, 2021
We had high hopes with the change in ownership; however, sadly they fell short. They removed all kid friendly activities that made it family oriented. They made grounds more attractive but, not functional moving grills to a location that is not easy to access carting food. The restaurant and snack bar were closed and the cafe had very limited options. The pool is still not heated and the cement around pool needs resurfacing. All in all very disappointing.
Marina Response:
Thank you for your constructive feedback. We do plan on incorporating more on-property activities for not only children to experience but adults as well. We hope to host you again in the 2022 season and show you our improvements.
by Scott P. - Verified user on Jul 23, 2021
Marina staff/ dock hands were excellent
Marina Response:
Thank you! We hope you'll be back again next year!
by William K. - Verified user on Jul 22, 2021
First time at Champlin’s and we were pleasantly surprised. Staff was great getting us in and set up. Looks like they have invested a good amount in the property and docks. Best mudslide on the island as well. We will be back.
Marina Response:
Thank you! We promise, even with all the improvements and upgrades we're making, we will never change our mudslides! We can't wait to see you again next summer.
by Zachary S. - Verified user on Jul 21, 2021
Champlin's seems to be the premier marina in New Harbor on Block Island. The rates are highest, but the facilities are very good, and a slip was available on 2 weeks notice for a Sunday night & Monday night in July. Dock staff was friendly and helpful. There is a well-kept swimming pool (lots of kids) and a bar and restaurant adjacent, although the restaurant was closed during our visit for lack of staff. Closer to the docks they have a carry-out "cafe" with hot pizza, boxed sandwiches & salads, beer, etc. and a bar overlooking the harbor on the second story over the dockmaster's office at the outer end of the central pier. We were told that the marina has recently been bought by new owners who have invested a substantial amount to improve it. We did not use the showers, but the bathroom's were clean. By comparison with Newport (as a reference point), Block Island is less intensively thronged with visitors, but the downtown area is full of pedestrians and the roads are full of bicycles. Car, moped and bile rentals are readily available, the coast is scenic from roads as well as from the water, and there are plenty of restaurants. (This was our first time there.)
Marina Response:
Thank you for the positive review and feedback! We hope to see you back during the 2022 season!
by Eugene F. - Verified user on Jul 19, 2021
Baily and the team on the docks and in the bar were great wow what a difference new management made. The place is spotless and well kept up. They are working on a few items but I am sure all will be ironed out. It is a must-go place without the rifraf and a pearl of the Longisland block island sound area.
Marina Response:
Gene, thank you for your positive feedback and review! We hope to see you back at Champlins during the 2022 season!
by Jaime C. - Verified user on Jul 18, 2021
Great marina a little change but not going to stop me from going every year. Some times change is good. Can't wait to go back again soon.
Marina Response:
We are pleased that you enjoyed your stay with us! We will continue to improve the marina and hope to see you again next year.
by Durham P. - Verified user on Jul 18, 2021
My friends and I have stayed several times at Champlin's over the years with always a great experience. Unfortunately it looks like we will be heading to one of the other marinas in Block Island. I have a 29 foot and my friends boats are 25 and 26 feet. With the new owners it is a 35 foot minimum charge each night at $9 a ft plus electric. This is a big increase per foot over the previous years. It seams like they only want the larger boats as customers which is a shame because I really have enjoyed my stays there. I wish the new owners much success.
Marina Response:
Thank you for you feedback. You are correct in that we have a 35' minimum. In addition, our rates do fluctuate with our occupancy so booking early will guarantee the best possible rate. We hope to see you and your friends back on property for the 2022 season!
by Anthony D. - Verified user on Jul 18, 2021
A lot of changes some good some bad, way overpriced for dockage
Marina Response:
Thank you for taking the time to write us a review and we hope to see you back during the 2022 season!
by chris k. on Jul 18, 2021
Like the way new owners have cleaned the place up. Bathrooms could use an upgrage. Dock hands where great when docking. Had a great time but very expensive.
Marina Response:
Thank you for taking the time to write us a review and we hope to see you again during the 2022 season!
by Kevin C. - Verified user on Jul 17, 2021
We were there for 6 hours they charged me 420 dollars (28’) didn’t give me any water or shore power and told me to leave before sunrise
Marina Response:
We are sorry that you did not have the best experience during your stay with us. We do have 35' minimum which is likely why you got that rate that you did. We hope that you give us another opportunity to show you the level of hospitality that we strive for.
by Michelle & Joe b. - Verified user on Jul 13, 2021
The property improvements made a difference. The grounds were very clean and cleaning crews continually paced up and down the dock to maintain the cleanliness. Had a great time at champlains. Always such a fun atmosphere. Enjoyed a mudslide!!
Marina Response:
We appreciate your kind words! Thank you for staying with us - we hope to see you again next year.
by James C. - Verified user on Jul 13, 2021
Been staying at Chaplin's for the past 20 years.....Most of the tome had a wonderful experience....
This year under new management many things have changed for the worst....
Good news first new owners cleaned the place up and eliminated rafting...
However bad news...Champlin's is no longer a family place...
Restaurant was closed, playground swing set gone, no ice cream, play room gone, new dock personally poorly trained hard to find anyone in charge on the docks, no electric upgrade for larger yacht.....Our yacht 93' Viking had to run generator the entire week...
Very disappointed....Now looking for other dockage alternative for next year...Will not be back this year...
Marina Response:
I am so sorry to see your review. As the new GM for Champlin's for the 2022 season, I have been going through the reviews from last year so that I can see where we succeeded and where we need to improve. The Sugar Shack is going to be open this year and we are planning on introducing a number of outdoor games and activities. We are excited to let folks know that Bailey will be returning for his seventh season on the docks and a number of the dock attendants will be returning and now have more experience under their belts. Unfortunately, we do not have 100amp service yet, but it is on our radar for future renovations. We hope you will reconsider and give us another chance some time in the future.
by Danielle C. - Verified user on Jul 12, 2021
Such a nice place to stay on your own boat. Calm, nice environment. Cafe and bar are great! Highly recommend
Marina Response:
Thank you for your kind review. We hope you'll come back to see us again!
by Michael S. - Verified user on Jul 12, 2021
Great stay at Champlain’s. Electric is upgraded and they arent rafting. Dockmaster and staff are very accommodating.
Marina Response:
Thank you for the positive review and feedback. We hope to see during the 2022 season!
by Robert G. - Verified user on Jul 11, 2021
Everything was great we can’t wait to see the ongoing improvements
Marina Response:
We are happy that you enjoyed your stay with us and hope to see you again next year!
by Phil F. - Verified user on Jul 11, 2021
No restaurant only pizza and light breakfast
Pool needs to be heated and the bar was closed
Short staff on site
Marina dock hands very helpful
Marina Response:
Thank you for your constructive feedback! We are going to do our best to make necessary improvements so that your next experience here at Champlins is better than the last.
by David R. - Verified user on Jul 11, 2021
Horrible place. Zero help docking no activities completely over priced. The faculty isn’t cared for. Pool is gross
Marina Response:
First off, thank you for staying here with us here at Champlins. We appreciate your constructive feedback and will do our best to address the issues that you had.
by Dr. Brian R. - Verified user on Jul 10, 2021
Very attentive staff during the severe weather.
Marina Response:
Thank you for your positive feedback! We're sorry that the weather put a damper on your visit. We know boating is unpredictable, and we will always do our utmost to ensure the safety of our guests. We hope to see you again next summer (hopefully without the poor weather!)
by Anonymous on Jul 07, 2021
We visited Champlin’s recently and we were very pleasantly surprised at how great this place has become. I guess there’s new ownership and they hired wonderful, helpful and friendly staff. Bailey in particular!!! We will definitely return soon!
Marina Response:
Thank you for the positive review! We hope to see you during the 2022 season!
by Paul S. - Verified user on Jul 07, 2021
We had a 5 night stay through the 4th of July weekend. Marina upgrades were great and the new no rafting policy was a nice change. No one jumping on and off your boat in the middle of the night. Dock attendants were always 5 star and continue to be.
Unfortunately they are dealing with staffing shortages like everyone else.
Restaurant and ice cream parlor were not open and the new upstairs bar was also without staff to operate. Same time next year I'm sure it will be top notch and 5 stars.
Marina Response:
Thank you for the positive review. We are hopeful to resolve staffing shortage this year and can't wait to welcome you back for the 2022 season!
by Steven A. - Verified user on Jul 06, 2021
My wife and I have gone to Champlain's at least once a season for the past five years or so. This year they are under new management, and rates increased a bit, however, they have done wonderful improvements to property, including updates to the bathrooms decking, an all new expanded Cafe and much more. The dockhands are great, always there to assist with anything you may need.
Marina Response:
Thank you for the positive review! We hope to see you back during the 2022 season!
by John d. on Jul 03, 2021
My stay was from June 28-30. Weather was perfect. Dock hands very helpful w fuel and docking. However my dockhand after helping w docking, moved my e bike from my boat to the dock. Within a minute my wife’s $3500 e bike was blown over into the salt water and rendered unfunctional. This changed our plans for our stay on the island. my florida and Ny bike dealers said the bike was toast.
I would like to see a shower for boaters closer to the docks, possibly near the dock bathrooms and also a way of unlocking the pool gate closest to the water from inside.
Marina Response:
Thank you for staying here with us here at Champlins. We appreciate your constructive feedback and will do our best to address the issues that you had.
by Jeffrey W. - Verified user on Jul 02, 2021
We stayed at Champlin's for Block Island Race Week and were really impressed with the positive, friendly and helpful attitude of the entire staff. Clean restrooms, pretty flowers, and a fresh coat of paint goes a long way. Wow! What a nice change. We'll be back.
Marina Response:
We appreciate your recognition of our improvements! We look forward to seeing you during the 2022 season.
by Matthew L. - Verified user on Jul 02, 2021
It was ok. Charge alot for a slip, but most things closed including restaurant and laundry. Pool dirty.
Awful communication, they rarely answer phone. Nobody knows what’s going on.
Marina Response:
First off, thank you for staying with us here at Champlins. We are striving to address the issues that you have stayed and hope to see you back for the 2022 season!
by Richard W. - Verified user on Jun 27, 2021
Great "vacation" spot; lots of showers and clean bathrooms. Large pool and beach on premises. Restaurant and bar, fuel, pumpout, ice all convenient. The staff was outstanding. Site is large with lots of amenities. Some were still opening such as the coffee shop and ice cream hut. Taxis await to take you into town or to the bluffs and lighthouse. Even though we were there on "Race Weekend", the service was great. Highly recommend if you are looking for a fun, "all-inclusive" feel.
Marina Response:
We are glad to hear that you enjoyed your stay at Champlins and was able to experience some of the attractions that Block Island has to offer! We hope to see you again during the 2022 season.
by Mark G. - Verified user on Jun 27, 2021
Great people and very accommodating
Marina Response:
We do our best to accommodate every guests needs and wants! We hope to see you back during the 2022 season.
by Glen & Kim B. - Verified user on Jun 20, 2021
Dock help is the best!
Marina Response:
Thank you! Hope to see you back during the 2022 season.
by Jennifer a. - Verified user on Jun 20, 2021
Stayed at the new and improved Champlin’s. Appreciate the amount of clean up they have done to the property, no more dreaded rafting, polite, knowledgeable and super helpful dock hands! Most important you can still get the famous mudslides, but you will do so on a cleaned up dock, new tables and chairs. It is pricey than it used to be, but you can justify with all the improvements. Keep up the great work Champlin’s!!!
Marina Response:
Thank you for the kind words regarding our improvements and hope the no-rafting policy gave you a better experience during your stay. We look forward to seeing you back in the 2022 season!
by Scott M. - Verified user on Jun 15, 2021
Great Marina! Massive renovations and improvements almost complete. Staff were helpful and kind. Don’t miss the “world famous” mudslides at the dockside bar.
Marina Response:
Thank you for staying with us and writing the positive review. We look forward to seeing you back at Champlins with a mudslide in your hand!
by Anonymous - Verified user on Jun 14, 2021
The marina looks great, not everything is open yet but close. The dockmaster, Bailey, did a great job communicating with me and was very accommodating. The new no rafting policy and dockage fee will certainly change the experience at Champlin's. We look forward to returning.
Marina Response:
Thank you staying with us and leaving a positive review. We look forward to seeing you back in the 2022 season!
by Anonymous on Jun 09, 2021
Champlins property is so clean and beautifully decorated with lovely flower pots. I really enjoyed my breakfast at the Galley House- the avocado toast w/scrambled was delicious and the view was incredible. The staff were very friendly and attentive. I look forward to my next visit in July!
Marina Response:
Thank you for the review & we are so glad to see how much you enjoyed your breakfast at the Galley House. We can't wait to see you again!
by Joe P. - Verified user on Jun 07, 2021
Great trip. They’re definitely making tons of improvements to the property. Still getting up and going, but staff was very informative and supportive. Looking forward to out 2 other trips this season.
Marina Response:
Thank you for the review and we can't wait to see you again this year!
by james m. on Nov 18, 2020
arrived at the marina sept4,2020, labor day weekend , as we had a reservation for a 3 night stay. On our arrival at 3 pm we found the marina to be severely overbooked, large boats rafted 3 abreast . i was directed to my slip by the dock staff which did not have enough water for my 42’ boat, causing damage to my props.i was assured by the dock master that his insurance would compensate me for the damage. now 3 months later and i have received no compensation from the marina or their insurance
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Mark B. on Oct 05, 2020
The attitude here is 10-fold better than Payne's. More amenities and much better service. We were there 2 weeks ago. Showers were cold so they gave us a room to use the shower. They made an effort for all our needs. Their amenities were all open despite very few boats during this fall week. Enjoyable stay!
Marina Response:
We really appreciate such kind feedback! Hopefully we will see you again next summer.
by Jeffrey M. - Verified user on Sep 20, 2020
We were not warned that the showers would be cold!
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Chuck G. on Sep 20, 2020
Never Again
Have stayed here several times before and wouldn’t plan on ever coming back. Rude dock master, Fixed Docks, Cold Showers and it’s loud.
Better off in the harbor on the hook.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Dennis S. - Verified user on Sep 07, 2020
Big mistake going there on holiday weekend...boats rafted up 3 deep, parties until 3am, no face masks. A total zoo for $350/night. What a deal!!!
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Jeffrey D. - Verified user on Sep 02, 2020
Staff were great help tying up. WiFi didn't work at all. Restaurant was great. Try the dock.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Michael S. - Verified user on Aug 29, 2020
As always we made a stop at Champlain’s for our annual summer vacation and it didn’t disappoint. The pool was great; the dock hands are exceptional.
by Joseph A. - Verified user on Aug 26, 2020
Not at floating dock. Very difficult to get off boat unless walking on other persons boats.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Vladimir V. - Verified user on Aug 24, 2020
This was our first time at Block Island. We were looking forward to a great experience, however practically from the beginning our mood soured very much to the point of being very upset with several things:
1. The marina was overcrowded with boats, where they were stacking us two to three boats deep and three boats wide and these were not small boats. Most boats were 50ft+. It felt like everyone were on top of each other....
2. We stayed at the marina for three nights (Friday to Monday), but it was impossible to leave the dock by boat and go for a swim in the bay area.
3. Dock crew was very experienced and quick, but unceremonious and never bothered to ask permission to board the boat during the docking or when they were tying other boats to ours (stacking us three wide).
4. The close proximity of the neighboring boats at times was uncomfortable.
5. Although our Dockwa reservations was correct in the Dockwa system, upon checking in at the office, I discovered that they had our reservation screwed up in their system. The person at check in was border line rude saying that my reservations were only for two nights instead of three and my pricing was way higher in their system. Only after insisting to see the manager, whom I had to wait for to come from another office at the other side of the marina, this problem was resolved according to my original Dockwa reservation.
6. There were no welcome packets given to us with the information about the marina and its amenities.
7. WIFI was not powerful enough to reach our boat, although we were only fifty feet away from the dock office.
In summary, this was a very frustration experience, which will keep us away from Champlin's for any foreseeable future.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Jon M. - Verified user on Aug 24, 2020
NICE MARINA,,,GOOD HELP
by Kathleen S. on Aug 24, 2020
We loved our stay at Champlin's. The Dock help was wonderful - very experienced and helpful. The only suggestion I have is the shower room could be cleaner. I noticed dirt and trash 2 days in a row in the same place.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Michael N. - Verified user on Aug 22, 2020
Always one of our favorites. Sock hands are amazing. BI Oyster Bar on premises has outstanding food!
by John G. - Verified user on Aug 20, 2020
Great spot!!! Staff was excellent clean facilities
by Susan B. - Verified user on Aug 17, 2020
The dock crew is very friendly and accommodating.
by Jim W. - Verified user on Aug 15, 2020
I wish the Governor of RI would visit this place. No social distancing, no masks being used by the staff and guest, and bathrooms were discussing. We originally were planning to stay two days but got the heck out of there after one.
Stay away!
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Daniel s. - Verified user on Aug 12, 2020
Great stay. Dirty bathrooms. Other than that everything was great!
by Leigh K. - Verified user on Aug 10, 2020
Place was great. Dock hands great.
by Michelle M. - Verified user on Aug 09, 2020
It’s a very nice Marina and the employees were great. My only complaint was there was no music whatsoever. I understand the whole COVID thing, however, people are still paying premium rates and it didn’t have the vacation vibe that we all pay for. A guy/girl with a guitar or even some background music by the pool or by the tables would have added a lot to the experience.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Karen K. - Verified user on Aug 02, 2020
Great dock master and dock hands! Tons of fun! Will be back next year!
by Donna J. - Verified user on Aug 02, 2020
We have been coming to Champlin's for 18 years with our family and friends on our boat. We enjoy and love Champlin's and Block Island. Professional, knowledgeable and courteous staff and the best Mud Slides on the Island!!
by Christina S. - Verified user on Jul 29, 2020
Great stay! Staff was awesome:) Pool and restaurant On site was a plus
WiFi could be better... I was not able to pick up WiFi in marina area:(
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Brad A. - Verified user on Jul 28, 2020
Our location at the marina was fantastic. We rafted with our friends which was previously planned and Champlains was able to accommodate. Marina staff are professional and all wearing masks. Block Island Oyster Bar served an excellent dinner and of course the bar on the dock has the best mudslide on the island.
by Joseph S. - Verified user on Jul 27, 2020
always a great time! The Marina staff is always so accommodating...
by Erik M. - Verified user on Jul 25, 2020
This was my first time in Block Island and Champlins was the perfect spot. Our 2 day stay was absolutely perfect from even before we arrived. I read a lot of reviews of Champlins and was actually hesitant because of some negative reviews out there. I felt I had to submit this just to counter all of that nonsense. The communication in advance of our stay and all the way up to the dock was outstanding. The dock staff was incredibly helpful and friendly. We came in during some rough weather and they made sure our approach and tie up was flawless. The marina is in a nice quiet spot and just a short ride or walk to town. Bike rentals right on property cabs available in minutes any time of day. I can’t recommend Champlins enough.
by William S. - Verified user on Jul 25, 2020
Despite limited staff due to Covid the facilities were maintained well and kept clean. Staff was helpful and courteous. Block is definitely open for business with minor inconvenience regarding store and restaurant capacity rules. But other than that Block was the same - beautiful and relaxing as ever.
by Diane S. - Verified user on Jul 21, 2020
We love this marina. The dock crew is the best. The bathrooms and showers were disgusting. Especially during a pandemic. We were surprised they were not satanized or cleaned at all.
by Peg M. - Verified user on Jul 21, 2020
Champlins is always a great place for relaxing with friends and having a good time. They have everything you need on site. They need to work on keeping the bathrooms and showers cleaner.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Mike M. - Verified user on Jul 20, 2020
The dock hands were AMAZING! fit my 40'er into a space like a glove and same on the way out. I never thought they could get me out. VERY well taken care of in that respect. Con: When I arrived and was put into the slip there was no welcoming, information, direction on amenities etc. I had never been there and was surprised with the cost of the dockage compared to others in the area that there wouldn't be more of a "service oriented" type of welcoming. The place was great but I had to figure out everything on my own with no direction on anything. Would be a nice addition for this higher end location.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Kevin D. - Verified user on Jul 14, 2020
Been staying here for years, and still very happy with the marina. Great staff, and awesome mudslides!
by John A. - Verified user on Jul 14, 2020
All staff members and dock hands were extremely courteous, responsive and professional. Pool was clean and warm! Breakfast sandwiches and bakery area are also very good.
by Jen D. - Verified user on Jul 13, 2020
Great location, mudslides (best on the island!) and facilities (very spacious and clean).
Food & drink is good & convenient, though pricey. The yogurt parfait would be even better if the granola was on the side vs on the yogurt & soggy.
Dockhands could use more training in customer service and boatmanship. It seemed most were not adept at managing lines - especially when assistance is appreciated (smaller boats without bow thrusters or uncooperative winds or new captains). The number of dockhands greeting incoming boats was also very inconsistent. Often the boaters were assisting one another though that also seemed frowned upon by the staff.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Dan V. - Verified user on Jul 07, 2020
Always excellent. First time we got one of the floating docks. Was good to arrive early and leave a little later than others!
by Lawrence G. - Verified user on Jul 06, 2020
We,had an amazing time. Great weather and fabulous staff. Thank you
by Gregory - Verified user on Jul 06, 2020
The marina was very overcrowded we were tied up four boats deep so we had to climb over 3 boats to get to the dock, total fire hazard.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by jeffrey D. - Verified user on Jul 05, 2020
Dock staff is amazing!!
by Anonymous - Verified user on Jun 22, 2020
Enjoyed our stay. Marina seemed close to 1/2 capacity. Management did a good job providing a clean safe enviornment.
by Mikel P. - Verified user on Jun 21, 2020
great! helpful staff, much better then anticipated with the corona virus to worry about they did a great job with social distancing and all . Very enjoyable stay! but then my family and I always enjoy ourselves at Champlins! Its the first thing that comes to my mind when I think of Block, and lets not forget there mudslides ,best on the East coast.....
by Brian M. - Verified user on Sep 04, 2019
We have been going every Labor Day Weekend and enjoy participating in the Christmas decorating contest. Even took 4th place this year. Everything you need is at the marina...food concession and bakery, gaming arcade, laundry, movie theatre, pool, bathrooms and showers, bar at end of dock, bike rentals. Dock employees are very knowledgeable and assisted all with dockage.
by John C. - Verified user on Sep 03, 2019
Great stay. We went and watched the Maiden movie at the on-site movie theatre. Visit was too short. Will be back.
by Tracy B. - Verified user on Aug 26, 2019
Love staying at Champlins the staff is awesome best dock hands around
by Thomas S. - Verified user on Aug 25, 2019
Great spot and professional staff
by Darryl R. - Verified user on Aug 21, 2019
Mostly marred by a few issues around times the showers being open until (6:00pm, which is entirely too early to have a full day at the beach and try to get back in time to clean up), and poor placement of vessel. The biggest reason for the 2 stars was because the manager of the property, Randy, was rude, dismissive and overly apathetic to any customer requests or complaints. he actually called one of our issues 'trivial.'
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Todd F. - Verified user on Aug 20, 2019
Always a Great time at Champlin's Marina!!!!
by Jeffrey J. - Verified user on Aug 18, 2019
Great fun. Helpful staff.
by Richard H. - Verified user on Aug 14, 2019
Always a great time! Disappointed that we were forgotten 3 times in the lineup for a dock (1.2 hours).
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Arend B. - Verified user on Aug 12, 2019
Always a great time. Incredible staff!
by David L. - Verified user on Aug 06, 2019
Champlin’s is always Champlin’s. It’s quite annoying when they unplug your electric to slide the boat over and $25 a night for a 30 amp and $50 for 50 amp is crazy
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Robert L. - Verified user on Aug 06, 2019
I wasn't very happy with the marina. The dock hands were good. But the place was dirty. Trash cans overflowing. Pool was dirty. They closed the bar and restaurant for a group that was there. They rafted us 3 wide. My wife fell trying to cross swim platforms. we are 60 and its not always easy.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Tom D. - Verified user on Aug 06, 2019
My stay was better than I thought it would be. Could not get power at my location and needed to run the engine several times to charge batteries. Dock hands could be better trained - they are dealing with expensive boats.
Rest rooms & showers were much better maintained than what I remember in the past.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Nick H. - Verified user on Aug 05, 2019
I waited several days to write the review to be fair. We would never stay at this place again. It is clear safety of boats and personal is not a priority to the owners. Boasts tacked 2 to 3 deep with no access in or out of the marina creeks. The lack of trained personal is clear and evident. I give it 1 star due to the location only!
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Anthony M. - Verified user on Aug 04, 2019
The deck crew were very helpful.
Need to have the shows and large bathrooms open 24/7
by Rachel F. - Verified user on Aug 04, 2019
Great place for kids and adults. Stayed for a week - Block Island is awesome!
by Michael F. - Verified user on Aug 02, 2019
Fun time. Lots of action on the docks. Can be loud late into the night if your docked on the inside parts. Great facilities
by John C. - Verified user on Jul 25, 2019
Great time was had at Champlins. Staff was knowledgeable and helpful. Grounds were clean and neat.
by Joseph M. - Verified user on Jul 21, 2019
Really nice place to go visit
by Jason F. on Jul 19, 2019
We spent two nights at Champlains this week. The staff members were friendly and helpful, the pool was dirty, the docks were decent, the surrounding area is beautiful. On our first night they put us on the outside end of the farthest dock towards the inside of the harbor. We went to bed around midnight and at 1am my wife woke up startled saying that someone was on our boat and that she heard footsteps on deck. My first assumption was that she was crazy but after a few minutes she convinced me to go on deck and have a look around. Nothing appeared out of the ordinary so I went back to bed. A half hour later she heard the same noises again. Regretfully I stayed below deck this time and went to sleep. The next morning we awoke to our coolers being robbed. Our boat and the boat next to us. They took water, alcohol, Gatorade, and $1,000 worth of yeti coolers and fishing lures. The manager that morning was somewhat helpful in calling the police for us. They refused to show us the surveillance camera footage but claim they gave it to police. They told us conflicting stories once that they had footage of another patron leaving the bar and stealing our stuff, bringing it back to his boat, and then a story of teenage pirates coming in on paddle boards and robbing us. Later that day I went back to the office and found a short and stumpy dismissive and arrogant grumpy little elf of a man in the place of the manager. I later found out this little guy was actually the owner!!!! I simply asked him if they had anymore information on the robbery and he immediately got a rude tone and asked me if he looked like the police. I told him there was no need to be nasty and that I was only asking because the manager had told us that there were other cameras that he wanted to have the camera guy check for more evidence. He told me to call the cops if I wanted more information. The whole thing felt shady, as if he was protecting someone. Maybe it was his employees that robbed us who knows. Anyway at no point did we ever get any sort of apology, no offer to move us to a more secure location even though the place was empty the next morning. No offer of any sort of compensation whatsoever. The lack of concern, lack of apology, and the attitude and complete lack of customer service by the OWNER made this experience horrible. The last day I felt obligated to let others know of what happened so that they could secure their belongings and not have the same experience. The cocky SOB of an owner came out and asked me if I wanted to borrow a megaphone to tell people. Do yourself a favor and stay at any other marina other than Champlains. Right next door is Payne’s and it looks like a great spot. We will be staying there our next trip to Block. Again ****BEWARE AND BE WARNED—— STAY AWAY FROM CHAMPLAINS****
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Scott H. - Verified user on Jul 17, 2019
Nice location , however I had a reservation for two nights . I entered the marina around 1:00 pm requesting my slip assignment and is dumbfounded when the Dockmaster advised me to stern in perpendicular to the tee head between 160 footer and a high speed ferry . Are you shitting me???? Ok so we tied off to the dock and to the 160 foot charter yacht . A few hours after we set all our lines and dock side water and electric we have to now we tie parallel to the tee head . Adjusting again . Ok after a long day we are settled . The next morning we leave for a few hours and the dock hands untie everything and move our boat with zero notification down to the are the 160 footer was near. No phone call no notice . Make a reservation and be treated like they don’t care .
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Pam M. - Verified user on Jul 15, 2019
Always a great time...something to do for everyone
by Frank A. - Verified user on Jul 10, 2019
I have stayed at Champlins on and off for 20 years. It is always very good, clean and their dock staff is excellent. I must say this was the best trip there we have had yet. They have made some nice updates. I think it is the best place to dock on Block and the mud slides are fantastic. With that being said Payne’s has a great new outdoor bar be sure to walk or dingy over there!
by Melvin D. - Verified user on Jul 08, 2019
Sorry to report, the resort overbooked the marina. We had reserved a four night stay ,but had to leave after the first night . They reefed us out as the fourth boat from dock, with boats of 15 ft beams. So, no power, no water and had to crawl over the bows of the other three boats to get on dock.
The dock master and staff had great attitude and understanding of the situation . If we were in our twenties to early forties ,probably could have managed ,but in mid sixties not so manageable.
I’m sure any other weekend the ,stay would have been just fine.
Beautiful area.
I do worry about the possibility of a fire , that could be disastrous.
Marina Response:
As of December 2020, we had the honor of becoming the new owners of Champlin's Marina & Resort. We are excited about the opportunity to revitalize and re-approach how we welcome and host you at this one-of-a-kind destination. Our new management team comes to Block Island with decades of hospitality experience, ensuring our guests and superior customer service are always top of mind. We invite you to join us again this summer to experience and explore the multitude of changes, upgrades, and renovations since the previous ownership. From 5-star service to fully-renovated guest rooms, new marina slip configurations, Pier 76 Dock Bar, Galley House Restaurant, and more, your ultimate vacation getaway awaits!
by Curt L. - Verified user on Jul 07, 2019
Location and amenities are great! Dock staff is second to none... We will return! TY for a great holiday stay
by Roy S. - Verified user on Jun 24, 2019
Great marina. Good service.
Only complaint were out of control drunk party people on another boat. The marina should have a quiet time after 10:00 pm.
by Pam H. on Sep 15, 2015
2015 Boater's Choice Award Winner as Voted by Members and Visitors of Marinas.com