Brunswick Landing Marina

Thank you for taking the time to write a review John. We are sorry that you feel that you were treated unfairly. We recently instituted a policy requiring a 14-day advance notice for departures for all of our month-to-month customers. We found that we were turning a considerable number of customers away, telling them that we were full, because we did not have accurate departure dates of our existing customers. We felt that this was not fair to the new customers nor to the marina. In order to keep things as streamlined as possible, we ask that all month-to-month customers provide the Dock Office with a 14-day advance notice for all departures. This allows us to reach out to people on the waiting list and gives them time to get to the marina. Again, we are sorry that the policy caused you to have an unpleasurable experience, that is certainly never our intention. -Michael Torras, Marina Manager

Hey Louis, so sorry to hear about your difficulties in docking at the marina. Our dock staff handles 100s of boats every year and this is certainly troubling to hear about. However, our records show that you were docked on the T-head dock, with no neighbors, so we are unsure of how this event could have happened. Either way, we are sorry that you did not have a perfect experience during your stay with us and we hope to leave a better impression with you next time.

Brian, you told me that you were going to “ruin our business” after we informed you that you were not allowed to return. I guess this is what you meant. We offer free pump outs on Dock 1 at our fixed pump out system. There is plenty of water/depth available there, there is no shoaling or filling in. We had the entire river bottom surveyed two weeks ago so we have the actual data on that. Yes, there is a $35 fee for us to haul a pump out cart to your boat and pump out your holding tank(s). It takes two marina employees to operate the pump out cart and it is certainly not somewhere that we make a single cent of profit. We agree that we would benefit from having a pump out boat. However, your evaluation of that way that the grant system works with the DNR is also incorrect. They will refund up to 75% of cost to install/purchase pump out systems. The kicker is that you can only charge $5 per pump out, and the cost of operating that service is still fully borne by the marina owner. While this sounds nice, and is certainly generous of the DNR, it would require a new, full-time staff position which frankly is hard to fill at the moment. Which is why we are happy to announce, that a local for-profit business has informed us that they plan to launch a new service offering pump outs to our customers via boat. Yes, the marinas private Facebook group is my personal preferred method of communication. IT has the widest reach and it is the easiest way that we are able to directly communicate with our customers. And yes, if you’re a jerk, you will be banned from the group. Like your account was. After seeing the way you talk to people, I imagine that it is not a new experience for you. Brunswick Landing Marina hosts events for our customers year-round. Those events include oyster roasts, Cinco de mayo parties, derby day parties, 3x a week happy hours, memorial day, Christmas, easter thanksgiving, national margarita day, national doughnut day, and list goes on and on. I think if you ask anyone around, they will agree that we find any reason we can to throw a party. We figure that if we are able to keep you guys busy enough that you will not want to leave. Take a look at the Events page on our website and you can see for yourself that we keep our customers loaded with options. You are absolutely correct, we cancelled your reservation and refunded your deposit, which is not something that we take lightly. However, you had become such an inconsolable customer that was impossible to make you happy and that insisted on being above the rules that keep the marina a nice, clean and safe place to be. We are a private business, and we certainly are within our rights to refuse service to anyone. I am hesitant to mention this but, you were so out of line on multiple occasions that your wife even came and apologized for your behavior. And again, you are correct. We had Bob 423 contact us for dry storage recently and he made multiple raving blog posts, calling the boatyard “the crew here is second to none, professional, and competent.” If you have ever met Bob I would think that you know that he is not someone that places a low value on his reviews. He certainly would not say anything that he did not fully believe in. Calling his posts “propaganda” is a squirrely thing to do. Brian, I do sympathize with you because I know that it must be truly hard for you to always be the only nice person in a room full of jerks. I hope things get better for you in the future. We hope that you will find a marina that is a good fit for you, Brunswick Landing Marina is obviously not that marina. -Michael Torras, Marina Manager, not "the Owner"

Hey Joshua, thank you for the kind words and sorry to hear that you left with a bad taste in your mouth. We require a 14-day advance notice from all long-term (month+) customers. This is included in the rules and regulations you signed before your arrival. We implemented this rule because people were departing with zero advanced notice which would cause the slip to sit empty while the dock office tried to arrange for a new customer to move into the slip. This was not fair to the marina, nor the other customers that are on a waiting list. -Michael Torras, Marina Manager

Good morning, We are terribly sorry that you were not able to get service at our Boat Yard. We have spent the past few years making major improvements to the facilities and efforts in rebuilding our team. The results have been an absolutely jam packed schedule and a waiting list to get into the yard. We hope that in the future you will be able to give us a bit more of an advanced notice so that we can try to work you into our schedule. Thank you.

Thank you for the kind words Captain Walters! I called and left a voicemail for you just now. We would like to hear from you when you get a chance about what we can do better next time to turn your 4-star review, into a 5-star review. Please reach out when you have a moment and let us know what we can do to improve! Thank you again. -Michael Torras, Marina Manager

Hey DeeDee, we are terrible sorry to hear that you did not have a perfect experience while staying with us. The marina has quite an extensive waiting list since we were award Best Large Marina of the Year last year and dock space has been severely limited. When we extend a person's stay, we are also delaying another person's arrival time. We absolutely do our best to make everyone happy, but it is simply not always possible.

Hey Eric, we are sorry to hear that we did not fully live up to your expectations while you stayed with us. We have heard the suggestions of our customers and we are currently in the middle of an entire remodel and expansion of that bathroom facility near the north end of the marina. The facility in the past could only handle two people at a time. The new facilities will be able to handle 8 people at a time and will also include free laundry! We hope to have this finished up in the next few weeks. Sorry for the inconvenience.

Hey Mr. Krizmanic, Your review certainly catches us by surprise. You originally made a reservation for May 1 to June 1, 2022, and were a no call, no show. We called you and you changed your arrival date to June 1, 2022 with a departure date of June 15, 2022. We held the slip for you and again, you were a no call, no show. Both times we waived the forfeiture of your deposit as a show matter of courtesy to you being a new customer. You then called us on June 17, 2022 and told us that you would arrive the next day. You again, did not show up on the day you said you would, and did not arrive until some days later. We allowed you to keep your deposit, against our no call, no show policy, despite no showing on your arrival date on three separate occupations. Once you were finally at the marina, you came into our boat yard office to discuss having us change out your alternator. You mentioned that there was a spacer that may need to be replaced at the same time. Our lead mechanic was there during the conversation and agreed with you that the spacer would need to be replaced at the same time. You told us that you did not want us to buy the spacer and that you would buy it and then let us know when it came in so that we could schedule the work for you. To date we have not heard back from you regarding the arrival of the spacer so we never put you on the schedule. We have called you multiple times and still have not heard back from you. We recently hired an entirely new Boat Yard crew earlier this year and this is the very first less-than-perfect review that we have received since then. Matt, the Boat Yard Service Coordinator, has been johnny on-the-spot with scheduling work and service calls since he started so to hear that something or someone has been overlooked is not an issue that we take lightly. We are sincerely sorry for your less-than-perfect experience and we are happy to get your work on the schedule if you'll allow us. Thank you, Michael Torras, Marina Manager

We love hearing about happy customers!! And we are aware that the onSpot wifi network needs to be upgraded as it is 5-7 years old which is ancient when dealing with technology. We are in currently in negotiations to have the entire system upgraded which should provide immensely superior coverage and speed.

Hey Phil, I am terribly sorry that you had a bad experience during your overnight stay with us. I can assure you that this is not the way that we typically do business and that it is complete unacceptable for you to have been treated that way. Please give me a call and let me make it up to you. I have spoken with our staff and it seems that this was largely a misunderstanding. You can give me a call at (912) 324 7415. Michael Torras Marina Manager