by tmbrandtjr on Aug 19, 2019
Nice facility. Very busy this weekend.
by saunderslandscape on Aug 12, 2019
Friendly staff that went above and beyond expectations.
Thank you so much for the feedback! We hope to see you soon!
by rjohn831 on Aug 10, 2019
The resort is wonderful and in good shape. Lots of people for a midweek stay but never felt over crowded. Marina restrooms are okay and if you stay on the floating docks you have to share the restrooms facilities with the indoor pool. Docking staff was very helpful getting us in on a windy day
We appreciate the feedback! This time of the season is very busy for us, but we are happy that it never felt over-crowded for you. We hope to have you back soon!
by wmtolbert on Aug 07, 2019
Stayed there 8/2 - 8/4 for a family weekend with 4 children. We've have been transiting the resort for several years and will continue with future visits. It is a resort pretty much run like a luxury cruise ship so you can expect the prices to reflect the amenities. We had plenty of activities each day, the food we ate was good and plentiful. The staff was polite and willing to help with any needs. We liked all the outside food & beverage tents with a variety of items. The resort staff even came up and lit a bonfire for us up at the marina fire pit. It was perfect way for the children to end the day with some smores.
Yes I agree the marina restrooms/shower room could use some attention and maintenance. I will continue to visit the resort until the prices push me out. But for now we can highly recommend a visit to anyone that would like to visit a resort type of marina and get a little exercise walking back and forth. Great Job Hyatt River Marsh !!!
Thank you so much for your feedback. We are still in the process of a total renovation in our bathroom areas, but we are so happy that you enjoyed your stay with us regardless. We hope to have you back soon!
by keithz on Aug 01, 2019
Nice Marina, not crowded. Everything was easy.
Thank you so much for the feedback! We hope to see you soon!
by sbsharkey on Jul 29, 2019
Dock staff was friendly and helpful. There was an issue with one of the plugs for electric, but the technical staff was there in minutes to check it out and make sure that I had power to the boat. They were also very accommodating and allowed us to stay as long as we wanted the next day. We had a very enjoyable time relaxing by the pool and enjoying the resort amenities.
We are so happy that you enjoyed your stay with us! We hope to have you back soon!
by jeep149 on Jul 25, 2019
The resort it self was very nice! The marina not so much. There is zero protection inside the marina from wind. My boat was rocking and rolling all night long. The 2nd we have to boom a room at the hotel. Very long walk from marina to resort and the marina staff did not offer us any ride on one the golf carts to help us out. My wife hit her toe on a nail that was sticking up on the pier about an inch high... I would go back to the resort but never again marina.
Thank you for your feedback, Mr. Diaz. We strive to give our guests top notch service and we apologize for falling short. We changed the rates and refunded your card to reflect you having to stay in the resort due to the weather. Also, our marina staff is always more than happy to provide golf cart rides to and from the hotel when they can. If the marina staff is ever too busy, then they can call our valet department or give you the number, and one of the valet workers will provide transportation. Again, we apologize and hope you give us another chance later in the season or next season!
by kgklear on Jul 21, 2019
Arrival was non eventful, had 2 assistants to help with docking. Although they tied my lines, the bow lines were loose and had to be redone. Piers wear older and very weathered with uneven planks that would trip you up. Tipped them $20 and never saw them the rest of the stay. My original reservation was @ $76.50 per night for dockage, paid first night up front, when received charges for second and third night - they were @ $85.00 per night. ? ? ? Did received third night free discount of $76.50. Although third night was @ the $85. Principle of the matter. Store was really only good for ice. Pretty much nothing else in there in bulk. Only a select fee single serve sodas, NO Bottled Water other than in single serve at a ridiculous price. Bath and showers were top notch. Walk was a distance to the resort, but we knew this in advance. They did offer a transfer service, usually with a wait. Pool Bar drinks were terrible and over priced. Food at the bar/pub - began the a M, came out cold - soup, tacos, grilled chicken sandwiches, pizza - all cold. Some we sent back and others just dealt with it. And was pricey. For an UPSCALE resort, we expected better. Hot Food, Good Drinks, at least reasonable prices.
Thank you for your feedback. We strive to give each of our guests top notch service and we apologize for falling short during your stay. If you have any questions regarding the pricing, the Marina Store Clerk can break everything down for you if you would like to give her a call. As far as our store goes, we will definitely take your comments in to consideration for future ordering needs. I have also forwarded your comments about the food and drinks to the Director of Food and Beverages at our resort so he can be aware and make the necessary changes. We do hope you come to visit us again!
by baycruiser on Jul 15, 2019
Hotel was very nice with a great pool, restaurants, and top notch service. The marina however is poor. Piers are antiquated fixed piers which make getting on and off your boat at low tide very difficult. Wifi on the piers is unusable with very poor signal strength and numerous dropouts. Marina is very far from the hotel making it almost mandatory to get a ride via golf carts. Highly recommend the hotel but I gave only 3 stars due to the marina.
Thank you for your feedback. We strive to give each of our guests top notch service and we apologize for falling short. If you decide to come back to our marina, please request to be on a floating dock closest to the hotel instead of a slip to make getting on and off your boat easier, and the walk much shorter. Floating docks are usually highly requested, but since you had a negative experience with us, we could be sure to reserve a spot for you on one if you tell us in advance.
by myoder on Jul 09, 2019
We stayed 7/3-7/6. Great staff, clean showers, nice resort with good view of fire works
Thank you so much for the feedback! We hope to see you all soon!
by iklein99 on Jul 08, 2019
Service is outstanding. Anything you need, they are there to help you out. Very friendly. Resort is awesome. Three pools, choice of restaurants and a great golf course. Loved our stay.
Only issue is that the ship's store is lacking. And there is no easy way into town if you have to pick something up. When I looked for an Uber, there were no cars available.
We are so happy that you enjoyed your stay with us! If you decide to come back later in the season, please do not hesitate to give us feedback on things we can do to improve our Marina Store-- we love hearing from our boaters! We also apologize for our town's lack of Uber, however there are several taxi services that are available with taxi cab drivers that would be more than happy to assist you.
by fredhertlein on Jun 25, 2019
Very accommodating. Customer friendly.
Thank you so much for the feedback! We hope to see you soon!
by rmkurek on Jun 23, 2019
Dock hands excellent. Bath facilities convenient and clean. Pools outstanding, dining outstanding! Long walk to the pools however, an on call shuttle service would be nice but it’s good exercise. Golf course in excellent shape.
We are so happy to hear that you had a wonderful time during your stay with us! During your next stay, please feel free to call our hotel's valet service for any golf cart rides to/from the resort; they are open 24/7 and would love to accommodate you whenever needed!
by blicata on Jun 10, 2019
Great staff, tough dockage with any wind, and so not impressed with showers or bathrooms for the rates charged. Seemed old, septic system smelly, etc. Were clean but more appropriate for 1/3 of cost. Disappointed.
Thank you for your feedback. We do apologize for the showers and bathrooms not being up to par. We are in the process of doing a complete renovation of that area, so we hope you will join us again later in the season to experience the upgrades!
by bigwalmac on Jun 02, 2019
Amazing experience except for all the walking. The Marina is far from the resort so any time you go from one to the other it is 15 minutes of walking. There were golf carts to shuttle back and forth, but not once all weekend was there someone to help us. They should staff the carts at all times. Especially for how many staff they have at the hotel, no reason not to have just one person driving back and forth at all times.
We are so glad that you had a great experience! We do apologize for the walking and lack of transportation back and forth to the hotel. The valet department is open 24 hours a day and would be more than happy to provide you with transportation at any hour. Next time you join us, we would love to provide you with the valet department's direct line in order to make sure you do not have to experience that again. As a second option, the dockhands and Marina store clerk are always available to give rides to any boaters who request them. Thank you for the feedback!
by seacapt on May 29, 2019
Very nice marina and service. However, I hailed them twice on both channels with no response. Other sites and a sign at the entrance say to hail on 72/9. Main slips are a distance from the resort amenities, I was lucky enough to get on the floating dock right near the resort. The resort itself is very nice but be prepared to pay extra for everything, it's way over priced. They had a cook out and charged $14 for a hot dog and chips. We will be back as it was a nice facility but will bring our own hot dogs next time.
Thank you for your feedback. We do apologize if we missed you on the radio. We are happy you were able to utilize the floating dock while you were here with us. We look forward to having you back with us again!
by wwilsonkbgmailcom on Apr 21, 2019
Great marina w/full Hyatt Resort access. Great place to stay & play with the family.
by larstk66 on Oct 14, 2018
We have stayed at this marina/resort a numerous times, mainly during the regular boating season. Love this place and we end up staying 5 or 6 days each visit. Its a bit of a walk from the marina to the resort, but we love walking and hence don't mind it. Marine manager Jason and his assistant Alexander is always offering a shuttle ride for our visitors that don't like to walk. The service is good and the international staff at the resort are so kind and friendly.
We're happy to see that they now have joined Dockwa and can't wait to get back to this marina/resort.
by tami on Sep 10, 2018
Disappointing service. I suppose it could be because it’s the end of the season and the flow of money has bottomed out. They boast about the amenities such as floating docks, but I guess because we are merely a 25 foot Parker and not more upscale we should treated as such and were put on a decrepit dock (not floating) far away from the bathhouses. The Hyatt pools were nice but were a 1/2 mile walk from our dock. The town was 3 miles away with no commuting available except Uber (which was very scarce). Bike rentals were available but would cost $75 per person per day. Pools and tiki bar closed at 5pm with the tiki bartender insisting on closing early. None of the service staff had “service” in mind and seemed to be mentally checked out for the season. We were also charged an additional $31 resort fee when it was clearly stated on their website that this would be waived after Labor Day. I asked for a refund, which I will most likely get with no apology or attempt at an explanation. In summary, this place is overrated and should be an embarrassment to Dockwa.
Hello Mrs. Rosenberg,
We strive to provide our guests with excellent service and apologize that we did not exceed these expectations; We do thank you for your candid feedback and will use this as a learning opportunity for our team. As you discussed with our staff members, your resort fee charge was removed from your bill. We do have limited floating dock availability so those spaces are on a reserved for 50 amp users. The space you were placed in was the closest available due to size and power requirements. We certainly understand our marina is a walk from the dock, but try and compensate by offering a golf cart shuttle service to the pool area. We want our guests to be as comfortable as possible and feel welcomed!
We hope you left satisfied and will return to our Hyatt facility again!
by marinabuzz on Sep 15, 2015
2015 Boater's Choice Award Winner as Voted by Members and Visitors of Marinas.com