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by Stuart L. - Verified user on Apr 23, 2025
Much prefer being on B or C docks which has been accommodated or last two trips. As always, Great location with floating docks, friendly and helpful staff and dog friendly, which is a huge plus for us, we will be back.
Marina Response:
Stuart, Thank you for the kind review. We look forward to your return.
by Joe P. - Verified user on Apr 20, 2025
First time at Twin Dolphins Marina. Excellent stay. Staff are very friendly and welcoming. The floating docks are in great condition. Very protected. The surrounding area has a lot of terrific shops, bars, and restaurants. We will be back!
by Michael W. - Verified user on Apr 11, 2025
Great place to stay for a week. Great staff and location
by Donald P. - Verified user on Apr 04, 2025
Excellent Marina, great food nearby
by Julie G. on Mar 28, 2025
We have mixed opinions about this marina. We love the floating docks and the safe basin it is located in. The place is well kept and bathrooms are nice and clean. The office staff and dock staff were very nice.
Now the down side, we booked for one week. We could not walk around as much as we would have liked to due to some health issues so we hung out at the boat. The Internet service is absolutely horrible. We even went and bought a new Wifi extender to try and pick up the signal. I went to the office on at least 3 occasions complaining about it and was told it was because of the wind, and then that someone had basically hijacked the router with their own device. One night we even drove home because there was no signal for TV. The other nights we just got frustrated and went to bed early as there was no signal.
We were put in A-1 slip. Not the best slip, as you are on full display for everyone walking under the bridge on the Riverwalk to see you in the boat. We had to put up our back cover to have some sense of privacy.
We ended up leaving 1 day early due to the poor Internet service problem.
In my opinion I feel that they need to invest in a much better Internet system, for the prices they charge to stay there,
I think they owe it to their patrons to improve this Internet service.
They charge $4.50 per foot with a 30 foot minimum. Our boat would be $166.50 daily, plus $24.00 per day for electric. We booked for a week at a better rate but they did charge us $24.00 per night for electric instead of their weekly rate for electric, which was much less. I even questioned them about that upon arrival.
I would have thought that we might have been credited at least one night of electric service as we only stayed 6 days.
Nice location and if you don't care about Internet service, you will like it.
Marina Response:
Hi Julie,
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the floating docks, the safe and scenic basin, and the cleanliness of our facilities. It's also wonderful to know that our office and dock staff made a positive impression during your stay.
We’re truly sorry to hear about your frustration with the Wi-Fi and understand how important reliable internet access is—especially when relaxing onboard. The week you visited, we experienced unusually high winds that unfortunately interfered with our antennas. That said, we take this seriously and have recently invested significantly in brand-new Wi-Fi equipment to better serve our guests. Our technician will be returning again this week to install an additional replacement part to help further strengthen the connection.
Regarding your slip placement, we understand that A-1 may not have provided the level of privacy you were hoping for. While some guests enjoy the Riverwalk view, we realize it's not for everyone, and we would’ve been happy to explore alternative slip options had we known during your stay.
As for the electric rate discrepancy, we apologize for any confusion at check-in and would be happy to review your account to ensure everything was billed accurately. Please feel free to reach out to us directly so we can take another look.
We appreciate your honest input—it helps us continue improving the guest experience. We hope to welcome you back again in the future under better circumstances.
Warm regards,
Cynthia
by Tammy B. - Verified user on Mar 23, 2025
Well maintained. Pier 22 restaurant patio was dog friendly.
Marina Response:
Thank you for your kind words.
by Thad T. - Verified user on Mar 20, 2025
Restaurant was very good- very clean facilities-
Marina Response:
We are so glad to hear! Thank you. We look forward to your next visit.
by Elizabeth D. - Verified user on Mar 18, 2025
The breakwater and docks made for a very comfortable stay, with an easy docking and leaving. The marina was flexible with our date changes due to weather challenges. The dockhands were very helpful and encouraging without trying to take over the docking process.
Marina Response:
Elizabeth,
Thank you for the kind words. I'll share your comments with our dockhands! We look forward to seeing you again!
by Pete F. - Verified user on Feb 20, 2025
Very nice Marina. Enjoyed the pool and the staff was very friendly.
Marina Response:
Pete,
Thank you. We love making customers happy! Hope to see you again soon!
by Robert O. - Verified user on Feb 18, 2025
Good location. Great staff.
Marina Response:
Robert,
Thank you for the kind words!
by Andrew H. - Verified user on Feb 01, 2025
Clean facility and professional staff…
Marina Response:
Andrew,
Thank you for your review. We look forward to seeing you again!
by Frick H. - Verified user on Jan 07, 2025
The communication was really great with both the dockhand and dock master. The Marina held up well during the hurricanes of 24 with only minor inconveniences for gate access. The Captain's lounge and marina office were well appointed with fresh coffee and snacks. The location is perfect with awesome bars and upscale restaurants within walking distance. We'll be back!
Marina Response:
Frick,
Thank you for the review. Yes, our gates did take a beating from both Helene & Milton. Compared to others, we feel so fortunate. Fingers crossed we don't go through another hurricane season like 2024. Can't wait until your return.
by Lina S. - Verified user on Jan 03, 2025
After a short stay in 2018 with Offshore Sailing School, we made sure to come back in our own boat. Great staff, facilities and walkable eateries. Oak & Stone pizza next-door is exceptional!
Marina Response:
Lina,
We are so happy that you came back. I love the view from Oak & Stone. You can see the entire Marina basin. :-) Feel free to visit us anytime.
by Lee S. - Verified user on Dec 29, 2024
Very nice marina. Good restaurant.
Marina Response:
Lee,
Thank you for your review and kind words. Please come back any time.
by Greg W. on Dec 19, 2024
Awesome marina in a great town. Stopped while passing through a number of times. Staff is always top notch and super friendly.
Marina Response:
Greg,
Thank you for your continued support. Travel safe and come see us when you can.
by Brian m. - Verified user on Dec 10, 2024
Great place to stay. Walking distance to several restaurants and entertainment. Always like staying here while we travel.
Marina Response:
Brian,
Thank you. We do enjoy our downtown location and restaurant choices as well. Safe travels until next time!
by Sylvain L. - Verified user on Dec 10, 2024
Very good and quiet marina
Marina Response:
Sylvain,
We are glad that you were able to relax and enjoy. Travel safe and we hope to see you again in the near future.
by Jim C. - Verified user on Dec 02, 2024
Very nice marina in a great location. Friendly helpful staff. Very good restaurants close by.
Marina Response:
Thank you! Travel safe and we will see you next time!
by Mark & Dana G. - Verified user on Nov 29, 2024
Beautiful marina right next to town. Full amenities! Gorgeous showers/bathrooms. Floating docks with adjustable cleats and pump out in slip.
Hard to get on phone but they do answer the radio….seems to be most marinas!!!
Walking distance to quality restaurants and can Instacart if you don’t want to Uber.A bit pricey but not the worst we have seen.
Marina Response:
Mark & Dana,
Thank you for your review & your compliments regarding our facilities. We do try to answer every call, but we sometimes get jammed up with customers in the office, at the fuel dock, on the phone &/or on the VHF- and sometimes all at the same time. We look forward to your return.
by Bruce E. - Verified user on Nov 10, 2024
No WiFi in the marina at all, the boat we were next to was absolutely disgusting. The boat had trash all over the salon and cockpit. There is a live aboard guy who has trash everywhere and as another guest said, Rats and roaches. Other than that, was a good visit. Like that it’s central to all sort of shops and restaurants.
Marina Response:
Bruce,
Thank you for your recent stay and your feedback. We are still recovering from Hurricane Helene and Milton. Unfortunately, Milton completely took out our Wi-Fi. We are working diligently to repair, but some necessary parts are scarce at the moment. I'm told by my staff you insisted on a slip with a certain side tie because of your boarding gate and that you wanted to be close to land because of your dogs, otherwise please know we would have put you in other slip. Safe travels.
by Kris G. - Verified user on Nov 03, 2024
Nice Marina, nice restaurant. (WiFi not so good !)
Marina Response:
Thank you for your review. I'm sorry that our Wi-Fi didn't work well for you. Since our recent upgrade, it had been working well. I'll notify our IT guy now so that he can look into it. We hope you will return soon. Until then safe travels.
by Anonymous on Sep 15, 2024
I finally received my security deposit back, so I'm taking this review down. Thank you.
Marina Response:
Richard, after I received your written statement regarding your failure to return your parking pass, I had our corporate office issue you a check for your security deposit refund. I even provided you with the check number and the date that the check was mailed. Unfortunately, the check was mailed to the address we had on file and not the address where you now reside. Our corporate office has now stopped payment on the previous check and reissued you a new check for your security deposit. I e-mailed you a copy of the new check that was sent out yesterday. I was not obligated to refund your security deposit as you did not return your parking pass.
by Gerard E. - Verified user on Sep 08, 2024
Great stay. Staff was helpful and they jeff he great wifi finally! We're happy campers!
by Keith P. - Verified user on Jul 29, 2024
Staff was great! Everything was very clean
by Roberto H. - Verified user on Jul 10, 2024
Very nice stay, we had a beautiful fireworks show while we were there. Can't comment on internet as I used my own, but there were no issues with water and electric. Staff and other guests were super friendly, and I was glad to learn that guests of the marina get a 10c per gallon discount at the fuel dock. I will be back!!
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