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by Anonymous on Sep 15, 2024
I finally received my security deposit back, so I'm taking this review down. Thank you.
Marina Response:
Richard, after I received your written statement regarding your failure to return your parking pass, I had our corporate office issue you a check for your security deposit refund. I even provided you with the check number and the date that the check was mailed. Unfortunately, the check was mailed to the address we had on file and not the address where you now reside. Our corporate office has now stopped payment on the previous check and reissued you a new check for your security deposit. I e-mailed you a copy of the new check that was sent out yesterday. I was not obligated to refund your security deposit as you did not return your parking pass.
by Gerard E. - Verified user on Sep 08, 2024
Great stay. Staff was helpful and they jeff he great wifi finally! We're happy campers!
by Keith P. - Verified user on Jul 29, 2024
Staff was great! Everything was very clean
by Robert H. - Verified user on Jul 10, 2024
Very nice stay, we had a beautiful fireworks show while we were there. Can't comment on internet as I used my own, but there were no issues with water and electric. Staff and other guests were super friendly, and I was glad to learn that guests of the marina get a 10c per gallon discount at the fuel dock. I will be back!!
by Alan W. - Verified user on Jul 09, 2024
Dockwa makes the reservation process easy and seamless. Prompt response and good communication. Twin Dolphin staff always helpful. Easy in and easy out. Great access to downtown and there are some good bars and restaurants within a few blocks walking distance. The Pier22 outdoor bar should be back open in August.
The WiFi -- at least on D Dock is spotty and weak. I hope that is upgraded at some point; it is the only negative of the entire place. Good cell service, so it was not a big deal, but is a negative.
All in all a great place to stay.
by Andrew B. - Verified user on Jul 08, 2024
Beautiful marina, clean with excellent and helpful staff!
Marina Response:
Andrew, Thank you for the compliments. We look forward to your next visit.
by Robert G. - Verified user on Jul 08, 2024
Very nice marina, great restaurants close by, Beautiful clean pool and showers. Staff was friendly and accommodating.
by Scott S. - Verified user on Jul 07, 2024
Great marina in downtown.
by Pedro Q. - Verified user on Jul 06, 2024
Excellent!!! Marina, service and the restaurant food is very good and nice prices.
by Brian M. - Verified user on Jun 12, 2024
They assigned us a slip that was almost impossible for us to get to. Their seawall is so close to their T-head docks that my length of 52 ft and width of 26 ft made it impossible for me to turn into the fairway of my assigned dock because of a large commercial vessel docked on the T. With the wind blowing at 10 kts down the fairway I was blown into the seawall. In order to save my boat I was forced to dive into the water with a line and attach it to an upwind dock. Once aboard I used this line as a spring and slowly pivoted into the fairway without contacting any other vessels. Really awful planning by the dockmaster… 😡
Marina Response:
We are so sorry to learn of your experience. Your safety and the marina’s safety are our utmost concern. As we have not had the opportunity to discuss, please know that I will be reaching out to you to discuss over the phone.
-TDM Mgmt
by Sean M. - Verified user on May 28, 2024
We have stayed here many times in the past and always enjoyed ourselves. Previously we’ve always been on A dock.
On our last stay we were assigned a slip on B dock. We draw 7’ and I enquired if there was sufficient depth. Assured there was we docked. On the morning of departure we woke up to find ourselves HARD aground. Not only did the office staff seem unmoved by our predicament they threatened to charge us a late check out (we were physically unable to move).
This past holiday weekend several friends wanted to go, so we booked again. Both of their boats (who draw 5 and 6 feet) were assigned A dock. I was assigned C. When I asked I was told they were entirely full and it was not possible to move. On the morning of arrival we received a curt message that if we dared show up before 1300 check in we would be charged a $50 fee. We knew the check in time, this wasn’t a welcoming start. Also the morning of we were moved to B dock. Both nights of our stay there were empty slips on A dock right next to our friends, and both nights we found ourselves hard aground.
The staff and the amenities just aren’t worth the premium pricing. They generally have excellent clean bathrooms and that was still the case, except for the pool house men’s room which was covered in vomit. We’ve never once been met at the dock for help docking and we just don’t receive the service expected at this top end pricing.
We will be going elsewhere in the future.
Marina Response:
Sean,
Thank you for taking the time to share your feedback. We are truly disappointed to hear that your recent stay at Twin Dolphin Marina did not meet your expectations, especially after having had positive experiences in the past.
We understand how frustrating it must have been to find your boat aground both times you were assigned to B dock. We strive to accommodate all our guests’ needs, and clearly, we fell short during your stays.
Regarding the communication about early arrivals, we intended to prevent any inconvenience due to our limited availability during the busy holiday weekend, not to sound unwelcoming.
We’re sorry for the unclean condition you found in the men’s pool bathroom. While our cleaning staff addressed the issue as soon as they were aware, we understand that encountering such a situation is unacceptable.
Our policy is to assist with docking whenever possible, and we regret that this service was not provided during your visits.
We value your candid feedback and will use it to improve our services. We hope to have the opportunity to restore your faith in Twin Dolphin Marina.
by Michael R. - Verified user on May 28, 2024
May 2024 Update:
Not the best Memorial Day Weekend trip. We've been to the marina a couple of times in the past and had a decent experience. This time, the marina sent an unprompted note the day before to remind us that if we showed up before 1300, we would be charged $50. The tone of the note just struck me as off. I understand that checkin is 1300. It always has been. It's annoying that the marina has decided that trying to grab an extra $50 on top of premium holiday dockage rates is more important than good customer service. Of course, when we arrived, the slip was open and we docked without incident. From prior visits, we knew better than to expect a hand docking.
Our companion boat asked to be docked near us due to their draft, and was told the marina was full. The slip next to me, which would have accommodated our companion vessel easily, ended up being used by an outboard runabout. The marina could have easily swapped those boats, but didn't bother. My friend's boat ended up hard aground for a couple of hours each day during our stay. No need for that if the marina had bothered to help.
Some of the other guests enjoyed themselves too much in the pool area and we arrived at the pool on Sunday night to vomit in the bathroom and mess on the pool deck. Twin Dolphin seems to be attracting a more trashy element the last few times we've been.
We'll probably look for other options the next time we do a staycation or a cruising club event in the Tampa Bay area. If Twin Dolphin's premium dockage rate came with premium service, it would be different. Unfortunately, it's just not worth the level of service provided.
Original Review:
Excellent spot on the Manatee River. We enjoy it for the nice pool, clean and well organized shower/bathroom area, and the proximity to off property amenities. We walked to the Saturday market and a nearby brewery.
On the downside, the last two times we've stayed here we've had occasional problems with strong sewage odors coming from the marina office building. Not a deal killer, but a persistent problem.
Marina Response:
Michael,
Thank you for taking the time to share your feedback. We are truly disappointed to hear that your recent stay at Twin Dolphin Marina did not meet your expectations, especially after having had positive experiences in the past.
We understand how frustrating it must have been to find your boat aground both times you were assigned to B dock. We strive to accommodate all our guests’ needs, and clearly, we fell short during your stays.
Regarding the communication about early arrivals, we intended to prevent any inconvenience due to our limited availability during the busy holiday weekend, not to sound unwelcoming.
We’re sorry for the unclean condition you found in the men’s pool bathroom. While our cleaning staff addressed the issue as soon as they were aware, we understand that encountering such a situation is unacceptable.
Our policy is to assist with docking whenever possible, and we regret that this service was not provided during your visits.
We value your candid feedback and will use it to improve our services. We hope to have the opportunity to restore your faith in Twin Dolphin Marina.
by Jennifer C. - Verified user on May 28, 2024
Great service, love the pool!
by David R. - Verified user on May 21, 2024
friendly, secure and very nice
Marina Response:
David-
So happy that you liked your stay. Hope to see you again soon.
by Jeanie N. - Verified user on Apr 22, 2024
Love Twin Dolphin! Floating docks, clean restroom, pool and it’s close to the downtown area of Bradenton! Great restaurants to pick from.
Marina Response:
Jeanie- Thank you for your kind words! Looking forward to hosting you again soon.
by James L. - Verified user on Mar 29, 2024
Had to delay a day due to weather. All worked out great though as Libby was very accommodating. Chris helped nicely with our lines. Good location, nice river walk. Just wish the weather had cooperated more.
Marina Response:
James, Thank you for your kind words. Please come back soon and hopefully the weather will be better.
by Richard L. - Verified user on Mar 26, 2024
Great marina, helpful staff, facilities were sparkling clean.
Marina Response:
Richard,
Thanks for your review. We look forward to seeing you again soon.
by Greg M. - Verified user on Mar 22, 2024
Great facilities and staff. Excellent on-site restaurant. Very safe, high security, in a fun part of town with lots of bars and restaurants. Liked it so much we decided to stay for another 7 months.
Marina Response:
Greg,
Thank you for your kind review. We are glad you decided to stay with us for a while!
by Keith B. - Verified user on Mar 06, 2024
Been there for 5 years. It's a great marina in a great neighborhood!
Marina Response:
Keith, we are happy that you have made us your home port.
by William L. - Verified user on Mar 06, 2024
Very nice, well managed marina, with great location
Marina Response:
William,
Thank you for your kind words. We hope to see you again soon.
by Abraham M. - Verified user on Mar 02, 2024
very welcoming and accommodating. walking distance to many food and beverage spots
Marina Response:
Abraham, we are happy that you enjoyed your stay and our downtown area. We hope to see you again soon.
by Stuart L. - Verified user on Feb 12, 2024
Great location with floating docks, friendly and helpful staff, we will be back.
Marina Response:
Stuart, Thank you for the kind review. We look forward to your return.
by Charles D. - Verified user on Jan 02, 2024
Close to town with restaurants and museum
Marina Response:
Charles, Thank you for your review. We hope that you enjoyed your stay with us.
by Helmuth A. - Verified user on Dec 31, 2023
For the price of a five-star hotel, you expect WIFI to work well in both the marina and the lounge room which was not the case. And if you ask reception staff to check the WIFI, you expect that they know where their WIFI system is located and how to maintain it. A nice "I do not know, sorry" is not sufficient but a sign that management is not training their employees appropriately.
by Lisa G. - Verified user on Dec 23, 2023
Excellent facilities and a very helpful staff.
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