by Brian W. - Verified user on Nov 29, 2023
John, Zack, Kristen and Tia were AWESOME! They made our 3 night stay wonderful! We also met several great people on the dock. Some local and a couple transient. This was a great marina to rest and have resources thru and we are thankful for our stay and all the people there!
by Stephane M. - Verified user on Nov 05, 2023
The channel is clearly marked. The fuel dock is wide and well protected, easy to dock. Guys on dock are very helpful. We met John, the manager and he friendly welcomed us. We stayed few nights. We will come back!
Thank you for your kind review! It was a pleasure having you stay with us at Safe Harbor New Port Cove Marina. We look forward to having you back in the near future!
by Robert H. - Verified user on Jul 25, 2023
Not your typical Safe Harbor marina but was the perfect place for us to set up for a Bahamas run. Excellent ship parts store and shopping nearby. Dockmaster and crew were very professional and helpful. Happy to stay there again.
by Lisa D. - Verified user on Jul 21, 2023
The service at the marina was outstanding! Super friendly staff, and wonderful facility. I would not dock anywhere but here in the future. Thank you to Shelly and John!
by James P. - Verified user on Jul 04, 2023
Dockage is good but the restrooms and showers are in poor shape. Tiles falling off the wall and no air conditioning… Not the normal quality of a Safe Harbor marina…
by Ronald P. - Verified user on Jul 02, 2023
We stayed for two nights. The staff was very helpful and courteous. Grounds and docks were well kept. Although the men's restroom/shower was generally clean, it was apparent that it wasn't serviced while we were there and neither were the dock trash cans emptied during our stay. Maybe they were just short staffed at the time. We would stay there again.
by John w. - Verified user on Jul 01, 2023
The slip was fine. We badly needed a pump out. New boat to us and unable to do manually Only able to pump
Out half as your equipment didn’t have enough suction Deck hands very polite and friendly but I don’t think they knew how to use pump out
by David B. - Verified user on Jun 05, 2023
Helpful staff. Easy to find. Marina safe and clean. Bathroom and shower meh. Limited nearby food options.
by Teresa D. - Verified user on May 31, 2023
We had a great stay at New Port Cove Marina. We had only planned to stay 4 nights but ended up staying for almost two weeks due to weather. Trying to cross over to the Bahamas. The staff is terrific, especially Shelly. The restrooms and shower are very clean and the marina overall is very quiet. There is a Publix within walking distance and a Boat Owners Warehouse within walking distance. Great view of Peanut Island and all the huge mega yachts that go by. You will be able to dingy over to Peanut Island and swim and snorkel. There is also great snorkeling at the base of the bridge, east side.
by Peter N. - Verified user on May 19, 2023
Great staff, super helpful and friendly.
Thank you for the positive Review. We look forward to having you back at the marina.
by Timothy S. - Verified user on May 01, 2023
Not what we were expecting. It’s a nice Boatel, but not a great marina. Noise started at 330am with fisherman showing up, Ice being shoveled.
by John P. - Verified user on Apr 27, 2023
John the dockmaster and his crew were excellent at helping us dock in a heavy current and windage. Very clean facility.
by Craig D. on Mar 31, 2023
Stayed one night on the concrete fixed dock. All marina staff we encountered were friendly, attentive, and helpful. Bathrooms are clean and well maintained. The washer/dryer worked well. We would definitely stay here again!
by Owen D. - Verified user on Mar 08, 2023
This is a working marina - mostly dedicated to rack storage and freedom rentals. You can’t get to fuel dock or pump out as a result. Also very busy with charter boats. They are nice people but like they can’t even direct you in to the slip. They told me not to take the marked channel but there is no other good way in to the marina. It’s all very chaotic.
We are glad you enjoyed our staff, we are deeply committed to serving our boaters. We apologize for the confusion on the directions to your slip. We will utilize your feedback as a training opportunity with our staff members to ensure that clear directions are given moving forward. Our marina is a very unique and busy marina with the occupancy of commercial boats and dry-slips we have on property. With the amount of boats that we haul and launch on a daily basis, and the small amount of dockage we have, the fuel dock and pump out area can be tight to get to at times. We are working on solutions to fix this. We value your feedback and appreciate your business.
by Duane B. - Verified user on Feb 23, 2023
Nice shower, solid docks, and a super friendly staff.
by Jay P. - Verified user on Feb 23, 2023
Really enjoyed our 3 days at the marina. Beautiful view from the slip and Shelly was amazing. Loved being able to grab fresh coffee every morning. Will definitely come back again!
by Paula C. on Feb 22, 2023
We have stayed here 2x over a 4 yr period and both times successful stay . Shelly helped us with our ever moving check-out date. Jumped to West End Bahamas from here. Boat stores in walking distance . Laundry on site . Lots of activity on docks with boat club and day charters but that’s good! People enjoying boats.
by LYNN H. - Verified user on Feb 17, 2023
The Office Administrator Shelley, was prompt answering our questions while we underway in a SV. Patient & Courteous & helpful to book us on Dockwa. Dock help was appreciated as we don’t have bow thrusters.
by Arthur M. - Verified user on Feb 07, 2023
Stayed 3 nights and the office staff to the deck hands was excellent. Very helpful and professional from the minute we arrived. Clean facility and close to supply stores. Shelly from the office was great and would stay again next time we are in town.
by Vicki E. - Verified user on Jan 19, 2023
We received a nice welcome. As a transient we choose our slip stays based on amenities with the basics being fuel and pump out. There are so many boats there and not enough water to park them all. This meant no pump out and we chose to go elsewhere to purchase our fuel. We did stay the night but won’t go back.
by Gary V. - Verified user on Dec 26, 2022
Great communication from Michael, Dock Master. Helped us out in a pinch.\nDock was concrete 3’ tide. Was unable to get fuel do to boats in the channel, per staff.\n
by Darrell j. - Verified user on Dec 08, 2022
Worst stay ever in a marina. Dock hands tied up my boat with no spring lines to keep it off the dock and also positioned so I could not connect power & I swung the bow around to accomplish that but not any closer to the front concrete pier. I left for about 24 hrs to visit and stay with a friend only to return to a damaged boat where the front hit and scraped on the pier. A neighbor reported it and they moved the boat back but did not adjust the power cords which stretched to the point of shorting out one plug. I also lost a fender during this event. Attempts to discuss damage with mgt 3 times went unanswered. In addition the shower was gross both dirty and the shower curtain was torn and moldy. This is no “Safe Harbor” My damage likely totals over $2K so there is not a rating low enough - I could not put in a zero.
by Tom L. - Verified user on Nov 28, 2022
A working marina with various charters coming and going. Concrete docks. Not a top level marina (like Old Port Cove) but costs a bit less, too. Neighborhood is borderline. Staff ok
by Mark G. - Verified user on Nov 12, 2022
The power post for our slip was dead. We used the one next to us and we had high voltage spikes through the night. We are notifying the general manager. The onshore facilities are nice but the power posts all look in need of updating.
by Kyle T. - Verified user on Jun 16, 2022
Marina is nice and quiet. Close to the ocean but protected. Staff are friendly and helpful. Nice area for walking our dog - once we got him onto the dock. There is significant 3-4 foot tide here and we were on the fixed concrete pier - challenging to get 11 year old golden retriever on and off the boat. We would definitely come here again. 6/16/22 - diesel was $6.00. Fast wifi. Overall very good - would have been a 5* for us except getting the dog on and off.
by Mark D. - Verified user on Apr 15, 2022
Never responded to my request.
This shows the consideration for their customers!
Seems like ALL Safe Harbor
Marinas have a poor employee attitudes. They must treat their employees terrible!
Safe Harbor cares deeply about our Members satisfaction. We sincerely apologize for the poor experience you received and the lack of communication. Thank you for bringing this to our attention. Please give us a call personally next time you are in the area so we can ensure you have nothing but the best experience.
by Kellie M. - Verified user on Apr 11, 2022
We liked this Marina and it’s facilities, but there are a few down sides. The fuel dock is situated in a place where the boats that belong to the boat club was docked. We had to get them to move their boats so that we could get to the dock. Also there’s not too much within walking distance to eat at. The Publix and Walgreens however are very close.
by Joseph z. on Nov 12, 2021
This is more of a working Marina. Should not be a Marina for transients. Safe Harbor should really remove their name. Pulled in and we were told no room on fuel dock. We were hoping fill up. We were told we couldn’t pump out. The docks have no lights so be very careful at night. Bathroom facilities were barely ok. We really had an awful stay here. Coming from Safe Harbor in Ft Pierce (Amazing), it was alarming at the difference. Transient Beware
by Anonymous on Jun 27, 2021
Great place. Staff was very helpful.
by Whitney B. - Verified user on Jun 27, 2021
FANTASTIC! I cannot say enough great things about this marina. Everyone was so helpful and nice! We absolutely loved it and plan on using them again!
by Aaron G. - Verified user on May 05, 2021
Called to advise that we were arriving late, they were dismissive and said "oh, we were just leaving, we thought you weren't coming. Let me see what I can find." after a long hold, they sounded like they were doing me a favor by "finding" the slip that I had pre-paid for. Directions to said slip were a bad joke, condition of the slip was terrible. If this is what "corporate marinas" offer, skip them all.
by jeffrey S. - Verified user on Apr 07, 2021
Nice basic marina reasonably priced. In no wake zone but open to wakes of those who ignore it.
by Janice M. - Verified user on Mar 23, 2021
Pump out was broken and we had to backtrack to another facility for pump out. Please advise your customers if this occurs. Cost us a couple hours travel time.
by Mitchell L. - Verified user on Dec 13, 2020
Their customer service was amazing. We always used floating docks in the past and had a hard time figuring out how to tie on a concrete one. Josh came out and showed us how to tie in and provided an extra line to secure the boat. He gave us some ideas on places to fish if the open water was too rough for us and made the overall experience great.