by gordicab on Aug 12, 2020
Chicago Marinas are hard to navigate for transient boaters that enjoy launching and staying for a weekend. Customers are required to pay a launch fee in addition to taking the trailer to the Marshalling yard if a lengthy stay is necessary. With the entire COVID situation, 31st st marina is closed on the weekend. We had to launch from Burnham. We left someone behind to take take the trailer to the Marshalling yard and then drove boat to 31st st harbor. Party met with us there but had to walk back to the Marina from the Marshalling yard. Same process when we left. Burnham harbor was overwhelming busy because this harbor was closed so it caused some chaos Sunday afternoon. Not sure we want to go back until we can launch from 31st street. We've always used the Marina itself. Great staff and great location/facilities but very very difficult to get into.
Suggestion: Allow extended stay for trailers (charge multiple days if necessary) so customers can keep trailer on site and stay in the Marina. The walk to Marshalling yard leaves us very uneasy especially later in the evening.
by dvmdan on Aug 26, 2019
Not great. Our assigned 50' slip was occupied by an 18 foot wakeboard boat tied across two 50' slips. It took two phone calls and an hour to get reassigned.
Twice during our week stay , the gate code was inactivated.
We were not allowed parking on the Air show weekend. I cannot believe you cannot get a guest pass parking spot if you are staying at the marina.
by robertrusteberg on Aug 26, 2019
on Friday we hadsmall craft warnings and I decided not to bring the boat up from Indiana I called 31st street and they told me to contact you who told me to review 31st cancellation policy same tjing for Saturday so I never went to 31st harbor and apparently paid for noyhing
by dockholiday on Aug 20, 2019
Nice new harbor, totally protected, great location, daily fee pool, friendly staff. Beach right there. Restaurant. Lakefront bike/ walking trail, jet ski rentals. All right there. Would be a great spot for seasonal or transient stay, a short Uber into the city or museums. Boat ramp is excellent but only about 6 trailer parking spots which makes no sense. Fortunately they seem to have an arrangement with a facility near McCormick for overflow trailer parking, not sure what that costs. Also there’s an indoor parking garage for cars, which does get full but there’s another large parking lot a short walk across the bridge over Lake shore Drive. Overall pretty good set up esp for Chicago.
by bkalldaway on Aug 18, 2019
31st Street Harbor was very convenient and nice. We always look forward to spending a weekend there.
by boater61 on Aug 07, 2019
The staff at 31st street could care less about responding to dockwa messages. Waste of time.
by premierpower on Jul 30, 2019
Everything was good, for the most part. 2 stars deducted because I was forced to pay $27 to pull my boat out of the water at the end of my stay. Launch fees are completely understandable but I’ve never been charged to pull my boat out of the water.
by bitzale on Jul 08, 2019
Thank you to 31st Marina TEAM.....Awesome in helping us out and keeping everything clean and orderly..Coming back soon
by ebaker101 on Jun 23, 2019
The facility is good overall, but the people in the office do not seem to have a handle on how to operate their own system. There was no indication of my reservation until a told them i made it through Dockwa. Also they gave me a code for the gate and restrooms which twice did not work. Then the code was declined after midnight on the day i was to leave, so couldn’t get to my boat at 1 am until i found a security guard who could open the gate, then in the morning they did not reinstate it, instead having an office attendant come with me to open it.
Finally, two slips down from mine, for all three days there was a pile of cans, filters and a large bowl filled with used engine oil sitting on the dock-with no boat in that slip. A potential environmental mess if not disposed of properly right away.
by djfolly on Sep 18, 2018
Beautiful marina but very large if you need to walk from one end to another. And wonderful if you are a 20 something who loves rap and hip hop music blaring. Not our thing. But, clean, secure and great docks.
by cosmicjakai on Sep 04, 2018
I was very upset that three employees one of which was a manager who thought it was a wonderful idea to come and wake everyone on our boat up this morning around 9am. We docked the boat yesterday for a little holiday fun with friends and family. We enjoy grilled outside of the dock last night which was fine. We enjoyed the bar until it closed and then rented divy bikes and ventured the city. Then came back and now went to sleep.
The manager and the other employees claimed they woke us up due to complaints. The thing is we weren’t even at the dock for the most of the time we were even in the city. They woke up four people on a holiday. I don’t appreciate but the profiling the African American manager projected. We payed for the reservation and we were extremely respectful during our entire stay. Asked us to check out reservation and after I showed it to him via on my cell phone in an email. I explained to the gentlemen that I made the reservation in for my friends name, the one I booked for us to stay. I explained that I spoke with a girl in th office yesterday due to not receiving all of the information via email with confirmation and such details. The African American gentleman; He explained we needed to leave very very soon. Which I stated that it was not until eleven or so. It’s a holiday and usually people like to sleep on their Days off and I am one of those people. I believe that profiling is just ridiculous. I hope they found the people making the ruckus. I did not appreciate how rude the African American gentle treated me nor the other guest. We had every right to be docked as it was paid for. Being rude, and ignorant to patrons especially on a holiday should most definitely be addressed. I would never in a million years treat anyone with such disrespect especially not at my place of work. Being pleasant, respectful, and generally a non bias genuine human is is extremely important in the business place and with any sort of Customer service. If someone says having a bad day, or personal issues they should not bring them into the work place and certainly not take it out on customers. Being a manager is not about abusing power just because you have a little, and definitely not due so and teach other employees to act in such a manner.
Thank you for your time!
In reference to reservation XJ5BW7R3 at 31st Street Harbor, the Chicago Harbors.
by nfisher on Aug 20, 2018
No wifi as advertised. Bathrooms were new but disgusting-not clean. Staff was very unwilling to talk with us and not helpful at all. They were In a hurry to get back on cell phone and watch Netflix. If you would like a table to eat at the restaurant you must pay 20.00 to sit and eat.
by tomm344462 on Aug 20, 2018
Easy people to work with.
by cootscottage on Jul 30, 2018
Very nice marina. Was emailed a code for the door and showers the day of the trip and everything was nice. The walk we had was a little bit far from the bathrooms but we all could use a little extra exercise. Wish they would had a parking pass with the boat pass but it all worked out
by spitz on Sep 25, 2017
The facility was very nice however communication was extremely poor and frustrating. We weren't informed of a $27.00 launch fee nor we're we informed in advance that we would have to pay $25.00 per day to park. In addition, when we arrived on Saturday, there was no parking available to us at the marina and we had to wait about an hour to finally get into the garage to park. Just a really crappy way to do business.
by jeffmcintyre on Sep 20, 2017
The stay was fantastic. Gina does an excellent job managing the marina. My wife and have been renting a slip there for the Chicago Air and Water Show weekend for the past few years. My only complaint is that when the parking and launch ramp areas were designed, it was only designed to hold about 10-12 truck/trailer combinations. This year, two of the spots were taken by construction equipment and there's really no space to stage your boat, either pre- or post-launch. I asked one of the dock hands, Joshua, and he said it was ok to stage where it was clearly marked, "No parking. Violators will be towed..." Other than those things, it was great and we'll keep going there in the future.
by jnizi on Sep 18, 2017
Very nice marina. The people om the dock were very friendly and helpful. Nice amenities. We will be back.
by garymjr on Aug 22, 2017
Very nice marina. Everything was new and clean. Location was good. Just a short Uber ($20) up to the middle of downtown Chicago. Had a nice pool on site, but it was a $10 charge. The pool is literally right on J dock. The marina is huge, so if you are traveling with friends, make sure you are on the same dock.
by tyf8838 on Jul 07, 2017
Very nice marina! Lots of nice wide slips, showers, laundry facilities and pool. We have stayed at 3 Chicago marinas this week and this is definitely the best one yet minus its location. It's not very safe to leave the marina by land. Customer service is a little better than the others but we still had to call repeatedly to get slip assignments and then when we did get here, one of them was occupied.
by daleszymczak on Jul 02, 2017
As usual it's a great getaway. People very pleasant and Harbor Master always keeps a tight ship. Had a choice to stay at other close marinas but last minute stayed there do to the people that run it. Top notch people. Thank you