Beautiful marina but very large if you need to walk from one end to another. And wonderful if you are a 20 something who loves rap and hip hop music blaring. Not our thing. But, clean, secure and great docks.
I was very upset that three employees one of which was a manager who thought it was a wonderful idea to come and wake everyone on our boat up this morning around 9am. We docked the boat yesterday for a little holiday fun with friends and family. We enjoy grilled outside of the dock last night which was fine. We enjoyed the bar until it closed and then rented divy bikes and ventured the city. Then came back and now went to sleep. The manager and the other employees claimed they woke us up due to complaints. The thing is we weren’t even at the dock for the most of the time we were even in the city. They woke up four people on a holiday. I don’t appreciate but the profiling the African American manager projected. We payed for the reservation and we were extremely respectful during our entire stay. Asked us to check out reservation and after I showed it to him via on my cell phone in an email. I explained to the gentlemen that I made the reservation in for my friends name, the one I booked for us to stay. I explained that I spoke with a girl in th office yesterday due to not receiving all of the information via email with confirmation and such details. The African American gentleman; He explained we needed to leave very very soon. Which I stated that it was not until eleven or so. It’s a holiday and usually people like to sleep on their Days off and I am one of those people. I believe that profiling is just ridiculous. I hope they found the people making the ruckus. I did not appreciate how rude the African American gentle treated me nor the other guest. We had every right to be docked as it was paid for. Being rude, and ignorant to patrons especially on a holiday should most definitely be addressed. I would never in a million years treat anyone with such disrespect especially not at my place of work. Being pleasant, respectful, and generally a non bias genuine human is is extremely important in the business place and with any sort of Customer service. If someone says having a bad day, or personal issues they should not bring them into the work place and certainly not take it out on customers. Being a manager is not about abusing power just because you have a little, and definitely not due so and teach other employees to act in such a manner.
Thank you for your time!
In reference to reservation XJ5BW7R3 at 31st Street Harbor, the Chicago Harbors.
No wifi as advertised. Bathrooms were new but disgusting-not clean. Staff was very unwilling to talk with us and not helpful at all. They were In a hurry to get back on cell phone and watch Netflix. If you would like a table to eat at the restaurant you must pay 20.00 to sit and eat.
Easy people to work with. VERY CLEAN!!!! Great location
Very nice marina. Was emailed a code for the door and showers the day of the trip and everything was nice. The walk we had was a little bit far from the bathrooms but we all could use a little extra exercise. Wish they would had a parking pass with the boat pass but it all worked out
The facility was very nice however communication was extremely poor and frustrating. We weren't informed of a $27.00 launch fee nor we're we informed in advance that we would have to pay $25.00 per day to park. In addition, when we arrived on Saturday, there was no parking available to us at the marina and we had to wait about an hour to finally get into the garage to park. Just a really crappy way to do business.
The stay was fantastic. Gina does an excellent job managing the marina. My wife and have been renting a slip there for the Chicago Air and Water Show weekend for the past few years. My only complaint is that when the parking and launch ramp areas were designed, it was only designed to hold about 10-12 truck/trailer combinations. This year, two of the spots were taken by construction equipment and there's really no space to stage your boat, either pre- or post-launch. I asked one of the dock hands, Joshua, and he said it was ok to stage where it was clearly marked, "No parking. Violators will be towed..." Other than those things, it was great and we'll keep going there in the future.
Very nice marina. The people om the dock were very friendly and helpful. Nice amenities. We will be back.
Very nice marina. Everything was new and clean. Location was good. Just a short Uber ($20) up to the middle of downtown Chicago. Had a nice pool on site, but it was a $10 charge. The pool is literally right on J dock. The marina is huge, so if you are traveling with friends, make sure you are on the same dock.
Very nice marina! Lots of nice wide slips, showers, laundry facilities and pool. We have stayed at 3 Chicago marinas this week and this is definitely the best one yet minus its location. It's not very safe to leave the marina by land. Customer service is a little better than the others but we still had to call repeatedly to get slip assignments and then when we did get here, one of them was occupied.
As usual it's a great getaway. People very pleasant and Harbor Master always keeps a tight ship. Had a choice to stay at other close marinas but last minute stayed there do to the people that run it. Top notch people. Thank you
31st Street Harbor is the newest and most anticipated addition to the Chicago harbor system. Completed in 2012 with slips for 1000 boats and a sustainable, eco-friendly design unrivaled in the industry, it provides an exceptional experience for boaters. All slips include metered electric, water (seasonal charge), and complimentary cable TV and Internet access and can accommodate boats from 35-70 ft. in length. A naturally insulated parking garage and harbor house provide indoor winter boat storage in the off-season. A 63,000 sq. ft. green roof, rentable indoor community space, and brand new playground make 31st Street Harbor a welcome addition to the neighboring community.
Transient docking is available; please call the harbor any time after May 15 for reservations. A fuel dock is available with gas and diesel service. Waste pump-out stations are also provided at no charge. The harbor has a 3-lane boat ramp with parking spaces for 14 trailers. Indoor heated and outdoor winter storage is available November-April.