by David H. on Sep 13, 2023
Excellent dock staff, especially helpful for a new captain and crew!
by Michael R. - Verified user on Sep 11, 2023
Other than a broken ice machine, ( that wasn’t their fault), great as always!
by Tom M. - Verified user on Sep 10, 2023
The staff and the facilities are superb! Everyone here is courteous and friendly.
by Steve K. - Verified user on Sep 09, 2023
Great time! Only complaint is at this time of year if you are on the north side of the docks you get no shade if you are stern in. Ask for the other side of the floating docks, shade all day!!
by Al P. - Verified user on Sep 08, 2023
Pleasant and helpful dock hands. Gets more expensive every year. $5 a foot, $6 bag of ice. But, not noisy. Sue is great. Luke is very helpful. Bathrooms have been done over. Still not the best but a huge improvement over past years!Great to have The Oar right there. We ate there three times! and a well stocked general/grocery store. And of course, what’s more beautiful than Block Island.
by Mark B. - Verified user on Sep 08, 2023
Excellent visit. Dock staff were very helpful!
by Roberteleuterio - Verified user on Sep 06, 2023
Great staff great docks just wish u could take longer shower
by Adam S. - Verified user on Sep 06, 2023
Great attendants nice facility! No complaints at all.
by Brian M. - Verified user on Sep 04, 2023
We love the Boat Basin. Dock hands are amazing. Right there when you dock and help with anything you need. Ice machine a nice touch. Lots of friendly boaters
by ALEX A. - Verified user on Sep 04, 2023
The staff is top notch and a great family atmosphere
by Alfred T. - Verified user on Sep 04, 2023
Very courteous and helpful staff! Look forward to visiting again soon!
by Courtney S. - Verified user on Aug 29, 2023
Great staff bathrooms were always clean
by Jonathan T. - Verified user on Aug 29, 2023
Great marina. Friendly staff and great location by the oar restaurant
by Vincent M. - Verified user on Aug 28, 2023
Excellent! Great staff, attentive, capable, and engaging.
by Louis B. on Aug 28, 2023
I was single-handing my Tayana 48 cutter-rig sailboat in snotty conditions - the dock staff was very helpful guiding me in and securing the boat to the pier. Excellent facilities and hospitality.
by John K. - Verified user on Aug 28, 2023
Everything was great
My only suggestion would be to allow dog owners to use the grass closest
to the dock on the west side (not the Oar side) for there dogs. Walking them through the muddy parking lot is not pleasant or good for my boat
by John K. on Aug 26, 2023
This was our first time staying at The Boat Basin. The dockhands were/are very helpful and prompt. The girls in the office were also very friendly and accommodating. The Oar restaurant was fantastic.
Would recommend a stay.
by Alex R. - Verified user on Aug 25, 2023
If it were not for Whitney I would give a 1 star rating. The dockha da were good when they were there. I made a reservation for two nights and told them I was running late via the dockwa msg system and that would not arrive until 630Pm. They responded with, "Good Morning. Thank you for letting us know! We will see you then." I arrived earlier than expected and attempted a phone call and radio call while in New Harbor at 450 pm. No response on the telephone or radio. They had already left. The vessel I was captaining was a catamaran with a 25 ft beam. It does not fit just anywhere. Fortunatley, I finally found a PORTION of a T head where I could tie off and plug into power. The first woman I spoke to the next morning could not give a flip about me. I went back and spoke to Whitney who painstakingly went through and corrected a couple bank charges and was very customer oriented. The other lady with a Bob cut was rude and dismissive. Please fire her. I overheard her being rude to another monohull guest face to face regarding slip assignments.
by william P. - Verified user on Aug 24, 2023
Very professional and great help during a rough landing due to wind.
by Chris J. - Verified user on Aug 23, 2023
Everything was working fine. The dock guys were excellent.
by Armand d. - Verified user on Aug 23, 2023
Always our favorite place! Block Island is an awesome northeast cruising destination and the Boat Basin is the best place to stay. Individual slips on floating docks and professional, friendly dockhands always available. Can't wait to go back.
by Brian M. on Aug 23, 2023
The dockhands were amazing. They were very responsive and knowledgeable. Had a great stay.
by Dan J. - Verified user on Aug 22, 2023
great dockhands and the office was very pleasant
by Robert A. - Verified user on Aug 22, 2023
I had booked the previous week and within the 72 hour cancellation window one of my new yamaha engines failed. So I learned that I was still charged even though I have stayed many times before without any cancellations that I can recall. Finding out that I was charged did not make this one a great trip.
by Volkmann - Verified user on Aug 21, 2023
Beautiful marina!! Great service and professional staff!! Always a great stay at New Harbor Boat Basin!!
by Michael R. - Verified user on Aug 21, 2023
Terrific dockhands. The best we experienced in years!
by Tom D. - Verified user on Aug 21, 2023
This was my first visit since the new ownership and I was very pleased. The dock staff is very well trained & helpful and everything about my reservation was organized.
by Michael B. - Verified user on Aug 21, 2023
The bathrooms and showers are not cleaned properly or enough however the staff was so very helpful and nice
by Brian R. - Verified user on Aug 21, 2023
No complaints. Great location and service. I’ll be coming back!
by Bryan M. - Verified user on Aug 21, 2023
Staff has become more professional every year since new Mgmt took over. I’m hopeful with broadband coming to the island that the marina may have Wi-Fi in the next year or two.
by Mike H. - Verified user on Aug 21, 2023
Nice to have remodeled bathrooms!
by Doug C. - Verified user on Aug 20, 2023
Great facilities. Dock hands were an awesome help with lines. Overall loved our weekend here. We will be back.
by Glassman A. - Verified user on Aug 20, 2023
Great service; helpful dock hands
by Frank M. - Verified user on Aug 19, 2023
Nice marina with helpful staff assisted upon arrival and departure.Nice docks and access to the restaurants and shops by taxi and biking.Oar restaurant is located on site with a store on site as well.Overall great stay at the boat basin marina!
by Ronald M. - Verified user on Aug 19, 2023
I am delighted to write a review for The New Block Island Boat Basin. We have had the opportunity to visit your marina as guest twice this month. Your leadership team possess a unique set of leadership skills; they are safety minded, organized, consistent, and have good relationships with their customers. My favorite vacation marina .
by Eric B. - Verified user on Aug 19, 2023
Staff was professional. Dock staff was very helpful and experienced in assisting visitors in and out of the marina.
by Tom P. - Verified user on Aug 18, 2023
Best spot on the island. Great location and wonderful accommodations. We really enjoyed our stay. Only minor inconvenience was no Wi-Fi but they did say they are working on it. Highly recommend this Marina!!!
by David T. - Verified user on Aug 16, 2023
Great location! Great vibes!
by Bruce P. - Verified user on Aug 16, 2023
Excellent dock crew and friendly knowledgeable staff.
by Isaiah S. - Verified user on Aug 15, 2023
Marina was nice as always, staff was great. Some idiots catching squid on the docks destroyed the stern and deck of my boat with ink. (Do not leave your underwater lights on if you’re not within eyesight of your stern)
by Amy S. - Verified user on Aug 12, 2023
We really enjoyed staying at New Harbor. The staff was very helpful and friendly. The amenities at the marina and nearby were perfect.
by Erik T. - Verified user on Aug 12, 2023
We had a great week. Staff was pleasant and informative.
by Robert G. - Verified user on Aug 11, 2023
First time here. Very enjoyable Best part was the experienced dock hands taking over handling the lines for docking. Literally jumped on the boat and took over. Made it Stress free.
by Stephen C. - Verified user on Aug 10, 2023
Excellent facility other than no power the first night
Great staff especially the dockhands although one of the dockmasters was a little curt
Most importantly better behavior on part of boaters than at the other popular marina here
by Steve G. - Verified user on Aug 10, 2023
Things were going good till they started fillet fish and the seagulls came they really need to move the fillet table down on the main pier away from boats would not want to stay in that slip again would stay at the marina did not appreciate having to wash my boat after every fisherman through the scraps in the water one by one to feed the seagulls anybody who’s been around Boat knows you don’t feed seagulls other than that the people the place and the stay was good
by Jonathan B. - Verified user on Aug 10, 2023
Great place to stay, friendly helpful staff.
by John B. - Verified user on Aug 08, 2023
Great stay and the dockhands were exceptional.
by Karen P. - Verified user on Aug 08, 2023
Every dock hand is very polite
Over and beyond great service.
by Joseph M. - Verified user on Aug 08, 2023
Dock hands are the best . Floating docks and great location.
by Matthew A. on Aug 08, 2023
We head to block every year. Always stay at the Basin. The staff is awesome, very friendly and helpful. The environment is great. Only downside is sharing the bathroom with the Oar Restaurant. If the marina guests had their own rest rooms it is 5 stars hands down...
by David B. on Aug 08, 2023
Great staff and Dock hands. Well staffed and very helpful assisting with lines while docking.
by Lauren S. - Verified user on Aug 07, 2023
Great dock hands, dog friendly and The Oar is great. Bathrooms shared with restaurant can get busy but wasn’t a problem. Can’t wait to return.
by Fattore J. - Verified user on Aug 07, 2023
Staff was great you have a good team
by Shawn G. - Verified user on Aug 07, 2023
Great time! Great staff and very helpful/ nice!! Very welcoming.
by Lee S. - Verified user on Aug 07, 2023
Dock master's staff gives precise instructions on approach and guidance to slips. Dock staff move about tying up boats like performers for Cirque du Soleil . . . poetry in motion!! They are attentive, friendly and take time to make sure your vessel is adequately positioned and set up. Marina is very understanding for cancellations and quickly process reimbursements. However, I would have given a 5-star rating if my boat was not guided into a slip narrower than her beam, even though I mentioned it appeared to be small when backing in. The problem was rectified quickly but not before my vessel was wedged between 2 pilings. I would return to this marina but recommend the they take steps to remedy the water pooling in the newly renovated shower area.
by michaerl s. - Verified user on Aug 06, 2023
Not enough availability for booking dates unless you book on first booking half hour of seasonal start
by jeffrey D. - Verified user on Aug 06, 2023
Great stay! Dock staff helpful, friendly and knowledgeable.
by Sean S. - Verified user on Aug 06, 2023
Great dock hand help!
by Steven D. - Verified user on Aug 04, 2023
Great place to dock on block island staff was great perfect location. Highly recommended only issue is that the restrooms are shared with the oar restaurant. But not a major problem would be better if they were at the marina.
by Jeff B. - Verified user on Aug 03, 2023
Aggravating start that got better after my complaint. I requested broadside docking. and called once a month since Jan 2023 to not get a confirmation until entering the inlet. By the time I arrived at the dock, 15 minutes later, the spot was given to a boat that was already in a stern slip and had a swim platform. Place is ran with little knowledge applied and a lot of emotional organization.
This has been happening for years in my experience.
by Phil T. - Verified user on Aug 03, 2023
Dock hands were great. Needed a finger slip and was accommodated…. Great time only recommendation would be … bathrooms. Otherwise awesome place.
by Anthony M. - Verified user on Jul 31, 2023
Great location , tight slip but dock hands where great helping to get settled in
by Donald J. - Verified user on Jul 31, 2023
Great Staff and location
by James W. on Jul 31, 2023
Great place with a great group of people. We will always look to be here first when on the island. Thanks for treating us like family!!
by Lisa G. - Verified user on Jul 30, 2023
We love it here but this year the 30 amp electric didn't work on the dock. They had to run several electric lines from above down the dock for boats to hook up to 50 amp. They never mentioned this to anyone. You basically had to figure it out or have your neighbor tell you or have the ability to plug in a 50 amp yourself. Some dock hands were fabulous! Others - ehh not so much. Definitely a different experience than last year. Hoping next year is better as this is the only place we want to be in Block.
by Robert T. on Jul 29, 2023
Best marina on BI. No rafting. Stern-to tie up with pilings to secure bow. We weren’t familiar with this but the dockhands were right there and took care of it all. Marina is low key with a great vibe and friendly people. Will definitely be back.
by James A. - Verified user on Jul 29, 2023
Great place to stay. I will defiantly return.
by Peter B. on Jul 28, 2023
The Boat Basin is the best marina in Block Island. We go back year after year. The location is very convenient and services are top notch.
by Steve D. - Verified user on Jul 28, 2023
Fantastic crew 5 days in July very accommodating any request. Freedom has been enjoying Block Island for many years and with all the upgrades to the dock and power very convenient
by Kurt L. - Verified user on Jul 27, 2023
Clean, comfortable, convenient. Help was totally accomodating in every way
by Bob H. on Jul 26, 2023
Great team at the Boat Basin, they went out of their way to helpful . Wonderful place to be
by Trina N. - Verified user on Jul 26, 2023
Everyone from deck hands to office staff very attentive, accommodating and nice.. the deck hands especially knowledgeable and helpful when docking
by Ryan Y. - Verified user on Jul 25, 2023
Fantastic staff, great neighbors, stable power, water pressure is super high
by Patrick M. - Verified user on Jul 25, 2023
Great staff and facilities. Our happy place.
by Rick B. - Verified user on Jul 24, 2023
Great dock crew, who are very competent, friendly and helpful. They help you with lines as you get in and out of your assigned slip.
by John P. - Verified user on Jul 23, 2023
Easy peasy, great people.
by Joseph J. - Verified user on Jul 23, 2023
Nice place quiet and clean
by Anthony M. - Verified user on Jul 23, 2023
Friendly atmosphere among guests on the docks. All staff were very helpful with reservations, check-in and docking assistance. Location is ideal. Price is reasonable.
by Melissa G. - Verified user on Jul 22, 2023
Excellent staff and dockhands, swift winds and tight quarters, hands were very helpful with docking, dinghy etc. Beautiful location, fresh oysters, shrimp and bakery delivered to your boat twice daily, facilities as described, restaurant on site- Have the mudslide you wont be sorry, farmers market, ton easily accessed by bike, plenty to see and do. All marina staff professional and friendly and happy to assist, even provided secure area for charging our e-bikes.
by Timothy H. - Verified user on Jul 22, 2023
Our 3 days at the Basin were pleasant. Staff at the marina were plentiful and very helpful whenever needed. Facilities are well kept with most amenities you would expect. The only advice to boaters is to be prepared for your own breakfast as there in not a option for a full breakfast without making the mile walk into Old Harbor. Would recommend this stop for those looking to explore the beauty of the island.
by lloyd l. - Verified user on Jul 21, 2023
Been going there for many years
Always great service
by Frank N. - Verified user on Jul 21, 2023
Superb , dock staff great . so nice to be here
by Jonathan W. - Verified user on Jul 20, 2023
Our stay here was fantastic. The location and staff is great.
by Brad A. - Verified user on Jul 20, 2023
Dock attendants were excellent during our arrival and departure. Love The Oar restaurant. Marina location provides an easy walk to Old Harbor.
by Dawn d. - Verified user on Jul 19, 2023
Beautiful spot. Staff very helpful. Great stay
by Jon S. - Verified user on Jul 18, 2023
This is the best spot in New Harbor. Dock Hands are absolutely great, pleasant, knowledgeable and efficient
by Mitchell A. - Verified user on Jul 17, 2023
great staff and great time
by Edward N. - Verified user on Jul 17, 2023
Very clean marina and the staff was very helpful in all respects
by SamuelQuintana - Verified user on Jul 16, 2023
Awesome time !! But they need more stalls for toilets in the men’s bathroom. Every time I needed to go, I was waiting in line for 20min.
by Michael N. - Verified user on Jul 16, 2023
Great location, fantastic dockhands!
by James F. - Verified user on Jul 15, 2023
Great place. Pro staff.
by Christopher H. - Verified user on Jul 15, 2023
Amazing as usual, this is our fourth trip in four years will be coming back next year. Love that place.
by Pam M. - Verified user on Jul 15, 2023
Dockhands were helpful to dock. Met some nice people on the dock and they had dock games out for socialization
by jeffrey n. - Verified user on Jul 14, 2023
Although price went up the service always great. Only negative, they ran out of ice!
by Martin R. on Jul 14, 2023
World Class destination! Excellent docks, staff provides great support. Good store, access to town. Bathrooms are ridiculous! You share toilets with public from restaurant on same premises and they are awful during restaurant hours. Need a token to take a shower!!!? A marina this great should invest in a separate shower/bath for it's customers! Advertisement claims there is pool and wi-fi...there's no pool nor wi-fi?
by John R. - Verified user on Jul 14, 2023
Another great stay at the Boat Basin. Friendly and helpful staff!
by Lawrence K. - Verified user on Jul 13, 2023
Very friendly staff and got us into slip with no issues only request I would make is get rid of the token system for taking a shower. If water conservation is needed put in showers that are push on for one minute.
by Bill M. - Verified user on Jul 11, 2023
Your dock hands were great!
Everything was wonderful!
by Peter W. - Verified user on Jul 10, 2023
Staff is extremely helpful and friendly! we love the boat basin and return multiple times each boating season!
One suggestion....bring back block ice!
by Lois M. - Verified user on Jul 10, 2023
Always a great stay!
by carl m. - Verified user on Jul 10, 2023
Very nice facility. Doc crew were very helpful with any issues or concerns.
by stephen s. - Verified user on Jul 09, 2023
The best the help is great friendly and quiet.
by Glenn J. - Verified user on Jul 09, 2023
Well maintained marina and friendly staff. Convenient minimart and of course the Oar restaurant onsite. Moped and bicycle rentals onsite as well. Taxi service is regularly available. Had a great experience
by craig d. on Jul 09, 2023
Our favorite marina on Block. The staff is very helpful and professional. Most importantly to us it is quite. No worries navigating the docks. Staff will help as much our little as you wish. Cost to restaurants and a shoe store with the essentials. Bathrooms are fresh and cleaned every morning.
by Anthony L. - Verified user on Jul 08, 2023
Great destination. Well run with excellent staff! Much improved since affiliation with NYC
by Harry S. - Verified user on Jul 07, 2023
Superb in every way! Deck hands were amazing, staff accommodating. When I come to the block I will only stay at the boat basin.
by Curt L. - Verified user on Jul 06, 2023
Entire staff was amazing! Helpful, knowledgable and genuine - Luke gets it done with team and takes special care to meet requests. Docks are in great shape with new peds and power. We will be back!
by Pat H. - Verified user on Jul 05, 2023
Staff was great very helpful, bathrooms were a mess, as usual. No control of the marina once the staff leaves. Loud noise after 10:00 into the AM hours.
by Peggy D. - Verified user on Jul 05, 2023
Dock hands were very helpful as was the other staff. Will stay again.
by BRIAN H. - Verified user on Jul 04, 2023
Welcoming, professional and supportive. Top notch.
by John C. on Jul 03, 2023
Stopped over at New Harbor Boat Basin on our way to Cape Cod. Great place to go for a day or a few nights.
Susan is extremely friendly and professional. Thank you for the hospitality.
The restaurant The Oar is on site and great also.
Fantastic friendly vibe on the dock too.
by Joe C. - Verified user on Jun 26, 2023
by Michael C. - Verified user on Jun 26, 2023
The dock crew and office staff were great!
by Richard E. - Verified user on Jun 25, 2023
Excellent staff. Tough slips for a sailboat to back into. Very convenient access to the island. 7th time staying there.
by Al M. - Verified user on Jun 24, 2023
Great location, great staff
by George G. - Verified user on Jun 22, 2023
Very attentive dock crew
by John K. - Verified user on Jun 22, 2023
Very nice and helpful staff
by Paul M. - Verified user on Jun 21, 2023
Great location, employees, and facilities
by Aundrea L. - Verified user on Jun 21, 2023
Excellent, well managed facility. Dockmaster a “hands-on” manager and it trickles down to some of the best dock hands on the coast!
by Ann B. - Verified user on Jun 19, 2023
First trip of the season, the deckhands were very helpful. The office staff are pleasant. The new clean bathrooms and showers were a plus!
by Lisa T. on Jun 15, 2023
Very Helpful Dock hands. They don’t over crowd you. Docks are in good condition. Bathhouse is decent. Won’t stay any place else
by Adoniram S. - Verified user on Jun 15, 2023
Dockhands are great, New Harbor is great. My go-to dock on Block.
by Rodney J. - Verified user on Jun 12, 2023
It is still my favorite place to dock a sailboat for OffSoundings or BI Race Week after over fifty years of doing so.
by david k. - Verified user on Jun 12, 2023
I love the upgrades to facilities. They were due. The Oar restaurant is also getting better. Floating docks are so much more convenient than fixed piers.
by ROBERT D. - Verified user on Jun 12, 2023
Wonderful stay at boat basin. Staff was friendly and helpful. We had a very relaxing time for our short stay. We’ll definitely be back.
by Gary B. - Verified user on May 30, 2023
Sue and the dock hands are excellent. They are extremely helpful. Lovely spot in New Harbor.
by Jeffrey Z. on Sep 27, 2022
Had an excellent time ,dock Crew was so helpful, kept things safe during a storm , I will be back again thanks from the crew of the "Whitehawk"
by Kevin M. on Sep 20, 2022
Exceptionally accommodating. Great folks
by Mario B. - Verified user on Sep 12, 2022
Great friendly service
by Gretchen B. - Verified user on Sep 11, 2022
It was a pleasure to stay on the docks at the Boat Basin for the weekend! We love the floating docks they have there. See you next season!
by Richard O. - Verified user on Sep 05, 2022
Great location… for second week in a row had problem hooking into 50amp service but they moved me to another slip to solve the issue.
by David M. on Sep 03, 2022
Love it! First time we visited this particular marina on Block Island, and all I can say is that we’ll be back. When you are 100 or bigger it is harder and harder to find spots. This marina is nice, quiet, protected and manned by exceptionally helpful and friendly staff. Can’t say enough good about it.
by Michael L. on Sep 01, 2022
I always love going to Block Island Boat Basin. When I heard it was sold I was upset not to see the same staff again. Justin was always so nice to us.
I am very happy to say that the new staff was excellent. The dock hands were extremely knowledgeable and competent. Everyone was very friendly and helpful. The dock has been maintained in excellent condition. I highly recommend this marina. I feel it’s the only place to stay on block island, a place I always love to go to. Sitting on the bridge looking out at new harbor can be one of the highlights of the summer.
by Anonymous - Verified user on Aug 31, 2022
the stay was great...Boat Basin is the best experience on Block Island especially if you dont want other boats rafting. Having "The Oar" restaurant right there adds to overall experience
by Keith H. - Verified user on Aug 31, 2022
Great stay. Helpful dockhands and nice facility.
by Josh C. on Aug 24, 2022
Very professional, friendly staff. Had to wait a little while to dock because several other boats showed up just before us. Space was very tight, but dockhands helped out with maneuvering boat into the space, and with the lines, hook-ups, etc. Facilities were nice but heavily trafficked. Despite number of boaters the marina was very quiet at night. Will definitely come back.
by Tom G. - Verified user on Aug 14, 2022
So glad the restrooms have been remodeled and brand new.
Staff was very helpful as usual.
Definitely coming back to New Harbor Boat Basin!
by Laura A. - Verified user on Aug 14, 2022
Prime location and great facilities!
by John T. - Verified user on Aug 14, 2022
Great stay as always.
by David J. - Verified user on Aug 11, 2022
The service and help from the dock staff was excellent. Very accommodating. Can’t wait to return.
by Bruce M. - Verified user on Aug 11, 2022
Beautiful new docks and upgraded power. Prices have increased significantly. Small bag of ice $6 vs $4 or 50% increase.
by ERIC T. on Aug 11, 2022
Great atmosphere on the dock close to fun partying at Mahogany Shoals but quieter when you want to sleep. No laundry. Showers are just redone but pretty basic. Good store with boat and grocery essentials including ice. Bike and moped rentals right there and great restaurant for lunch/dinner - the Oar. Dock hands are great getting boats in and out even the captains that might otherwise be playing bumper boats.
by Richard M. - Verified user on Aug 10, 2022
Nice floating docks. Everyone is always friendly. Gave it a 4 star because it was tight putting my 14’6” beam in the basin. Would have rather been outside
by Jeffrey J. on Aug 08, 2022
Talented friendly dockhands, great family atmosphere, can’t wait for our stay next season!
by Michael W. - Verified user on Aug 08, 2022
I was dissatisfied with the service at our recent stay. We have been loyal customers to the boat basin for over a decade with 3 different boats, and have never experienced the lack of care that we did this past stay. We stayed 3 nights on the second leg of a weeklong boat vacation traveling with another family on their boat, both of us with young children. We both requested to be located next to or near each other at the time of our reservations about 6 months ago in February. We called earlier in the week to make sure the note was relayed from Dockwa to the dock staff, which they confirmed and said shouldn’t be a problem. When we arrived at the same time, our slips were located on opposite sides of the marina. We talked to the dock hands and they said there was nothing they could do. Our friends boat had both adjoining slips vacate the following morning so we asked the dock staff if we could move next to them to accommodate our young children playing with each other, rather than opposite sides of the marina, they said they would look into it. When I asked politely an hour later if the move could happen to a dock hand outside the dock office, while I waited I heard an older woman in the dock house who appeared to be running the operation, not realizing I was standing outside the door, say to the dock hand “ it’s too effing hot to move boats around today. Give him the runaround and tell him we cannot do a move.” I stood there for another four or five minutes waiting for the dockhand to return knowing fully that they just didn’t feel like doing anything and were extremely rude about it allowing me to overhear it from 5 feet away. When the dock hand returned he said they couldn’t accommodate which I asked why not, he said the other boats going into those slips are larger boats and wouldn’t fit into my slip so they couldn’t make it work. Much to our dismay, returning to the docks that afternoon a 34 foot sea ray and 36 foot center console were occupying the adjoining slips to our friends, both of which are shorter length and similar or smaller beams than our 37 foot boat. Not only was this extremely rude on their part but the demeaning and lazy attitude when we could’ve moved our boat ourselves without any issue and would have been to our satisfaction, instead they lost two customers for future reservations. In addition, the Dock hands were dragging large extension cords up and down the dock from the dock house the entire stay, hooking up Boats that we’re not functioning properly on the local shore power stanchions, so there were four or five heavy cords laying out on top of all the docks running throughout the marina that everyone including kids had to navigate over and around. I think after our stay in other marinas days prior, we could not be any more dissatisfied with the service we received from the Boat Basin and most likely will not be returning after spending at least once or twice there every summer since 2010. It appears to be extremely poorly managed and zero customer service in a service industry which is unacceptable, considering we made the reservation six months prior, called again to make sure it was noted, and would have taken no effort on their part to allow us to move to an adjoining slip to accommodate our families vacation. I hope this information is relayed back to them on losing future customers and am very disappointed with the lack of customer service and rudeness for a slip that cost a lot of money and was part of a well planned vacation on our part. I would have understood if larger boats truly did occupy the adjoining slips but after seeing the smaller boats it was very clear they just didn’t feel like putting any effort in to accommodate some thing that was noted in our reservations and went further by basically saying to lie to us.
by Joseph L. - Verified user on Aug 07, 2022
Nice marina, however we got the worse slip in the place. I made reservations back in February and my wife has MS. We were tied up to the fixed pier which made it extremely difficult to get on and off the boat. There wasn't a water spigot nearby so my hose didn't reach. I was told I could go buy another hose by a dock hand. Electric was also far away and our chord was hanging across about 8' of water to reach a floating dock where the pedestal was. We were forced to leave early due to weather concerns so I asked about a partial refund or credit and was told no. I'm not sure I'll be coming back to visit this marina again. However the Oar is great and the availability of bicycle and moped rentals is great.
by BOBBY C. - Verified user on Aug 06, 2022
The Boat Basin is "our" typical docking facility.The deck hands are extremely good at what they do. I am surprised that in this day and age the "Basin" does not support cable TV, or for that matter Wi/Fi service. The docks are rather cluttered and can afford a injury. That issue should really be addressed.
by John L. - Verified user on Aug 02, 2022
Great place to stay!
by Jason B. - Verified user on Aug 01, 2022
Best marina in New Harbor if you prefer to avoid rafting and loud music and busy docks from non-boaters. We arrived Thursday and had a great slip assignment to see the weigh-in from the annual fish tournament. Dock staff is great. Just an all round great spot and we enjoyed our 2nd visit of 2022.
by Nick R. - Verified user on Jul 29, 2022
Everyone at the Boat Basin were extremely helpful when docking and departing, and when passing them on the dock always said hello, and answered any questions we may have had.
This is second visit to the Basin and look forward to return visit.
by Jeff F. on Jul 28, 2022
Everyone was very nice. Fairway between slips was very tight. They had me assigned to an 11 feet beam slip even though we are 11.6. got stuck going in. Once settled, Boat Basin is very convenient and not as loud as the 2 other marinas. Would stay again.
by Jeff F. - Verified user on Jul 28, 2022
So far so good, still here
by Cliff C. - Verified user on Jul 25, 2022
The 72 hours cancellation policy sucks. Weather often restricts a boaters plan. Today was a strong well predicted front forcing most to leave early. This is teh type of policy that helps drive people away from boating. If they end up re-renting my same slip to someone else for that day, do I get a refund? NO.
by Mike N. - Verified user on Jul 21, 2022
Excellent staff that went out of their way to make sure we felt welcomed. Clean well kept facilities at the Oar House. Only issue is I expected to be on a floating dock, was tied to a pier. Big climb at low tide on our 26' walk around; wont be able to do that again as we age.
by Edmund C. - Verified user on Jul 20, 2022
Staff was there to help us find our slip and tie up on arrival. Very friendly and helpful staff. Clean. Bike, scooter, and car rentals readily available just off the dock as is The Oar, a Block Island mainstay. The ship's store is a bit pricey.
by Billy H. on Jul 20, 2022
Friendly staff and excellent line handlers at the slip!
by Stephen L. - Verified user on Jul 18, 2022
Excellent location. No finger piers but dock hands were top notch in getting you tied up.
by Bill R. - Verified user on Jul 16, 2022
Great stay, as usual
by Nicholas C. - Verified user on Jul 16, 2022
Very helpful dock hands--new facilities--everyone very pleasant & professional
by Lynn C D. - Verified user on Jul 15, 2022
The staff is great they jumped on our boat and helped with the lines.
by Rod T. - Verified user on Jul 12, 2022
Terrific and very professional staff. Always a great stay!
by Anonymous on Jul 11, 2022
Stayed over the July 4th weekend, as always we were greeted by the professional dock staff who got us located in our requested slip.
by Dan V. - Verified user on Jul 11, 2022
Always great place to stay. No issues.
by Steven B. - Verified user on Jul 09, 2022
Very professional. Very pleasant.
by Jean H. on Jul 07, 2022
Great spot, clean and dog friendly. Terrific staff. The staff is very professional and helpful. We are frequent visitors and won't consider staying at any other marina on Block Island. There is a store on site for incidentals or things you forgot to bring. Easy to grab taxis as well.
by Kevin B. on Jul 05, 2022
Always a great stay! The staff are friendly, hospitable and always working hard to make our vacation special.
by Howard L. - Verified user on Jun 30, 2022
DOCK HANDS WERE GREAT.
I WAS TRAVELING WITH A GROUP AND WE WERE PUT TO TOGEHTER, SO THAT WAS NICE.
I WAS PUT IN A VERY TIGHT SLIP WHEN BIGGER ONES WERE AVAILABLE.
INTERNET WOULD BE NICE TO HAVE ACCESS TO.
by Steven B. - Verified user on Jun 27, 2022
Excellent dock hands and great location.
by Byron R. - Verified user on Jun 27, 2022
always a great time
by H B. - Verified user on Jun 26, 2022
Great dock crew. They go above and beyond to get you in safely and to make sure you enjoy your stay.
by Peter K. - Verified user on Jun 26, 2022
Very nice. We had great weather which also adds to the wonderful stay. Dock hands were very helpful. The whole crew was very friendly!
by Daniel N. on Jun 22, 2022
Excellent crew on the docks. Marina is in great condition.
by Brenda L. - Verified user on Jun 21, 2022
Amazing as always. Dock hands are always so helpful.
by Steven M. - Verified user on Jun 12, 2022
The Boat Basin sent a confirmation email a couple of days ahead of our stay with lots of good information. Upon arrival June 10th, the dock staff were had excellent communications and assistance in docking stern in. The docks themselves, shore power, showers and supplies like ice were excellent. A top-notch marina where we will definitely be back to very soon! SteveM
by William L. - Verified user on Jun 12, 2022
the docks are much more accessible than those at Champlins'. and the new power receptacles are a welcome addition. The showers and head facility is also a much needed improvement
by Mike W. - Verified user on Jun 11, 2022
Always a great time! Excellent food.
by Edwin L. on Jun 07, 2022
Had a great time! Staff was very helpful and friendly. Updates to the docks are utilities are very Welcome. Will definitely be back!
by Sabine V. - Verified user on Jun 06, 2022
Floating docks are very nice and seem to be fairly new. We took the T dock which was easy for docking. The other slips are stern to with pilings for bow lines. There is no wifi. The heads/showers are in the restaurant building, but were very clean. They open early in the morning and were constantly being cleaned.
Dead Eye Dicks has a seafood market that is outstanding. It's a short walk from the marina and has a good selection of seafood and related food items.
by Manuel A. - Verified user on Oct 01, 2019
Great service and facility! We love the place!
by Richard C. - Verified user on Oct 01, 2019
Justin and Matt were great!
by David N. - Verified user on Sep 30, 2019
New floating docks are excellent. Justin was a great help getting into the slip.
by Stephen M. - Verified user on Sep 23, 2019
Staff was great. just a little tight getting into our slip. '
Bathrooms could use updating, but probably the best on BI
by Anonymous - Verified user on Sep 03, 2019
We arrived on 8/28/19 left on 9/2/19.We can't express how great of a marina the Boat Basin is. When making the reservation I requested a end slip due to two total knee replacements so I would be able to exit the side stairs to the dock. We were accommodated with not one issue. Everything went well we had a great time We are planning to return next Labor Day weekend hoping to bring some friends.
by Donald S. - Verified user on Sep 03, 2019
Great place , friendly staff . New docks
by Roger M. - Verified user on Sep 02, 2019
What a fantastic way to end the summer. We go to New Harbor Boat Basin a couple of times a year and have been for a few years (prior known as BIBB). The crew is wonderful, the new docks are great and it just fits the island vibe perfectly! We can’t wait to head east next year and open our season with old friends.
by Christopher M. - Verified user on Sep 02, 2019
Always a great stay!! Everyone is so helpful and accommodating. Only place we will stay on the Block.
by Aria O. - Verified user on Aug 31, 2019
Reasonable marina. Bathroom and showers need an upgrade badly. Friendly staff. Wonderful town.
by Ed V. - Verified user on Aug 30, 2019
Nice marina. Justin and the crew are great.
by Kelly B. on Aug 27, 2019
We like this marina. The upgrades- new docks, water and power- are a welcome improvement. The team is helpful as always. But, the bathrooms and showers are always a terrible mess, dirty, and in disrepair. This is where the next investment is needed.
by Richard d. on Aug 27, 2019
New docks , familiar faces in. The dock house. Love this marina.
by Richard F. - Verified user on Aug 26, 2019
Newly upgraded floating docks and one of the few real slips at Block with very competent staff. Only problem is the new stanchions have super sensitive GFIs meaning many of the boats had electric problems. I assume this is one of those kinks that will eventually be worked out by the marina but if your boat is not brand new, you may want to contact them about the electric issue.
by michele c. on Aug 26, 2019
Stayed for 10 nights earlier this month. We love staying at NHBB and have been doing so for years. Justin and his team are great! The only issue we have is the bathrooms and showers. Even though the bathrooms have never been great, it was more a acceptable before they raised the prices. It’s still our favorite marina on BI but hoping they do some renovations for the 2020 season and don’t raise prices any further.
by Robert B. on Aug 25, 2019
Dock hands were elite. They handled multiple boats in high winds and always knew how to help.
by Thomas A. - Verified user on Aug 25, 2019
Please call me at 914-841-8024. I have suffered an electrical problem after being hooked up to your 30 Amp service
by Glen & Kim B. - Verified user on Aug 25, 2019
Great marina, docks are mint, dock hands provide great service!
by Christopher S. - Verified user on Aug 24, 2019
Very nice marina, brand new docks, close to the new harbor area and right by the Oar. Terrific dock crew as well, most helpful.
by Tina P. - Verified user on Aug 24, 2019
Wonderful staff -- friendly and assistance with docking was outstanding. Floating docks are well maintained. Shore facilities felt a bit dated, but reasonably clean. The Oar Restaurant at the base of the marina has outstanding sushi selections. Easy bike ride into town or excellent taxi services.
by Jeffrey P. - Verified user on Aug 21, 2019
Nice stay. Close to everything. No raftups everyone sets a slip. The Oar restaurant on site. Cars and bicycles for rent on site.
by Scott D. on Aug 20, 2019
Great stay , staff very helpful . Helped docking getting setup . Marina is quite and clean . Bathrooms can use a upgrade and could be cleaner .
by Walter R. - Verified user on Aug 19, 2019
Very relaxing. Dock boys very professional and helpful. More dockside water spickets would be helpful.
by Richard M. - Verified user on Aug 19, 2019
Very good overall. A little tight for a 34' to spin in between the pilings on the inside.
by Mark J. - Verified user on Aug 17, 2019
New floating docks, great facilities. Friendly and helpful staff. Our first time to the Block, great location to just hang out. This location is now on our annual rounds.
by Christina S. - Verified user on Aug 17, 2019
Excellent slips! Great staff:) Bathrooms were very very gross! Would give 5 stars if bathrooms were better.
by John H. - Verified user on Aug 16, 2019
Dock hands were very helpful while first arriving... the floating docks are tremendous...nice and quiet by 11pm... bathrooms and showers need help but would not detour our decision to come back since we have a shower on our vessel... the little general store somehow had anything
we needed... overall very nice experience
by Julie T. - Verified user on Aug 16, 2019
Love these guys! One of the best marinas around.
by Marc M. on Aug 15, 2019
This is only my opinion.....they did redo the docks....there about 3 ft above the water and the configuration is the same as the old docks (mostly)...some boats (older boats and not so old boats) are having trouble with the electric....the new code they had to install a ground falt that is very, very temperamental and the breaker pops. At $6.00 plus a foot you think you could use your air conditioner....not so for some boats....then there is the problem with your dingy...they make it as hard as possible for you to deploy and use your dingy....mine they cut my chain and towed my dingy to a mooring because THEY forgot to tell me about THE PINK STICKER...I realize they have a short period of time ti rape the tourist of all their money....they just don't care...Oh and the bathrooms will give you nightmares for the rest of your life
by Annmarie D. on Aug 13, 2019
We love New Harbor Boat Basin! Justin does a fantastic job!! We always enjoy our stay. Justin is diligent to make sure all goes smoothly in the marina. We've always had a relaxing, pleasant stay. The crew is very dedicated and works hard to make sure all are taken care of. We go often and plan to spend a lot more time there.
by wayne s. - Verified user on Aug 13, 2019
Nice new docks. Great staff. Water outlets are limited. Still no WiFi available.
by Michael D. - Verified user on Aug 12, 2019
Great spot, Docks and Top Notch Crew. It’s a family friendly place to be on the docks. The Bathroom facilities are not good. Haven’t been updated in a decade and the Marina shares this “Small” bathroom with a very busy restaurant. Regardless, I’ll be back!
by Jean H. - Verified user on Aug 12, 2019
The dock hands are exceptional. One of the days was quite windy and they handled the docking professionally and made it appear easy. The location is perfect for enjoying the island. Within walking distance or short bike or taxi ride from restaurants, beach and water sports.
by Rick S. - Verified user on Aug 12, 2019
The docks, the working crew and marina in general were great. But the showers were awful...almost inhumane. Filthy dirty, foul smelling and barely operational. Absolutely the poorest condition I've seen at any marina. Shame on them !
by Dale R. - Verified user on Aug 12, 2019
The place wasn't excellent. Service was great. Justin took care of us. Thank you. The only negative would be for the place to have bathrooms and showers separate from restaurant.
by Anthony C. - Verified user on Aug 10, 2019
A wonderful marina. New floating docks and nice individual slips. No boats tied up to you like other marinas. Nice and quite. The Oar restaurant and bar is on the premises. Great food and drinks. We prefer to use our boat bathroom and showers wherever we go. The marina restrooms and showers were the only negative. Not for us, since we don’t use. Marina is highly recommended and dock hands very helpful.
by Christopher S. - Verified user on Aug 09, 2019
Wonderful time, they have everything you need from transportation to supplies right at the marina, food was awesome . You can walk just about everywhere you want to go ,really nice place . The staff was helpful and friendly!! We will be returning and recommending the Boat Basin to everyone :)
by Anonymous - Verified user on Aug 08, 2019
It's a very well run marina, with a store, restaurant, showers, and most importantly, ICE!
by Thomas M. on Aug 05, 2019
Excellent week. Great location, accommodating staff.
by Richard C. - Verified user on Aug 05, 2019
Excellent two nights at the Boat Basin. It was our first time there. The dock hands were extremely helpful especially since we lost steering on the port engine on the ride over. The Oar restaurant was amazing. The only negative was our slip was all the way inside against the main pier which meant no privacy from foot traffic,
by Chris H. - Verified user on Aug 03, 2019
Thank you to justin and staff.every one very helpful.wonderful marina and lovely stay.
by Joseph B. - Verified user on Aug 03, 2019
Shore power was poor. Could not plug in without tripping circuit breaker. Had to run generator for 5 days! Other boats had similar shore power problems!
by Jerry H. on Jul 30, 2019
Had a great stay at the Basin. Much of the Basin's charm was it's vibe of being "behind the times" and it was priced accordingly. New Management company, same great management team lead by Justin and significant improvements (with I'm sure more to come) are great. I understand a price increase was needed to pay for those improvements, but it did seem significant. I questioned it when I made my reservation and Justin said, "Just give me a chance." We did and it was GREAT. We bring a car and the parking pass idea is awesome, no more fighting for a parking spot. And the same goes for the dinghy passes, there was always room for my dink on the reserved north side. Great job guys and look forward to coming back next year. Jerry
by Kathleen M. - Verified user on Jul 29, 2019
Great time as always, thank you Justin and crew!
by Angelo D. - Verified user on Jul 29, 2019
My recent stay was great, I have been staying at Boat Basin for many years, it is really improving, the new dock's are very nice, except for the space between sections, you really should consider some kind of T molding to prevent someone from tripping in the space. The new lighting on the east side of the dock house is great. The dinghy dock space for marina guests is very nice. The dock staff is very helpful. I was very happy to see Justin in charge, he seems to bring a new level of pleasure to the marina, you could tell he puts his heart into his work, keep up the good work. I'm sure there are more improvements coming. I look forward to my next stay at New Harbor Boat Basin.
by James B. - Verified user on Jul 29, 2019
Great dock staff. Unfortunately no Internet that would’ve been nice.
Great vies and love The Oar!
by Anonymous - Verified user on Jul 28, 2019
Frist off, the marina is very nice. But for the price, there is no internet or cable tv. The staff helping to dock the boats are terrific! However, initially we were put in a slip that was barely 15 feet wide and our beam is just over 13 feet; we got in ok but we were at opposite ends of the marina from the friends we were traveling with. I asked to be moved closer and they accommodated us but after a half hour we were told that we were put in the wrong slip. If we wanted to be close to our friends we would have to be on the inside which is really too small for our boat. I asked to move back to the original slip but they said that they would help us in since "that is what they do." We accepted but it took grease to get us into that slip. I asked to change since I didn't know how I would get out of the slip without help; but, they didn't seem interested in doing that. After thinking about it, it made more sense to be back at the originally assigned slip but there was now another boat it that slip. They said that they would help me out in the morning but that I was "on my own" if we decided to leave before 8AM on Sunday. We understand that they were full but there seemed to be no interest in trying to help us out. Bottom line: I would not recommend this marina or would I o back to the New Harbor Boat Basin.
by Andrew H. - Verified user on Jul 27, 2019
Best on Block Island. Period.
by James G. - Verified user on Jul 27, 2019
Bathrooms and showers are in poor shape. No WiFi offered.
by Anonymous on Jul 26, 2019
Wouldn’t stay anywhere else on the island! Beautiful new docks plus awesome dock staff! Great little general store and grilling area making it a great spot for families. Bonus having the Oar Restaurant on site too! Can’t wait to come back!
by Edward K. - Verified user on Jul 26, 2019
Great spot new floating docks. Having to use Oar Restaurant as transient facilities continues to be a negative although they are cleaner than in past. Still only marina on island that doesn’t raft you up with other boats. I
by Joseph S. - Verified user on Jul 23, 2019
I gave it an awesome because staying on Block Island at the Boat Basin is a pleasure of life. Docks are rebuilt and pretty tall, you need a step to get off the platform. The only problem is...the power. I guess new codes require GFI breakers at he pedestal and that causes some boats to have problems getting power. I was able to get power, but the circuit breaker popped at different times during the day, even while only running 1 a/c. The staff is very accommodating, trying to overcome this issue. I can't say enough about the staff...they are just great helping you dock, etc. Thanks to all for another great experience.
by John C. - Verified user on Jul 23, 2019
Justin and his team are great, there's always a few issues in boating and they deal with it very well, and are most accomodative, been going there 30 years....thanks
by John H. - Verified user on Jul 21, 2019
The dock hands are so helpful, the entire staff is very welcoming. Love our visits to the Boat Basin!
by Paul T. - Verified user on Jul 20, 2019
Justin and his Boat Basin Crew are very accommodating. Beautiful new floating docks and power- made for a wonderful night stay. Cant beat the Oar Sushi- we'll be back for sure!
by Alfred C. - Verified user on Jul 19, 2019
An excellent stay as always. We love Justin. He is a great manager. The dock young men were outstanding.
by Michael C. - Verified user on Jul 15, 2019
Outstanding place to stay. The staff was extremely helpful.
by Barry C. - Verified user on Jul 13, 2019
Great location. Short walk to Old Harbor restaurants and shops. Easy access to world class fishing...it doesn’t get any better! New floating docks and shore power connections were perfect.
Justin’s dock hand crew were always there to assist as needed. Shower facilities and restrooms at the Oar Restaurant are old and crowded but the head on the boat is new and a much shorter walk. Will be back.
by Roger B. - Verified user on Jul 12, 2019
Excellent we had a great time love the new docks and power stations
by Tom S. - Verified user on Jul 09, 2019
Very good improvements with the new docks. Cleats could use a bit more thought - they are not always in the right place. I love the 10pm quiet time - I spend a lot of time with my grandchildren and the loud music and partying into the wee hours was always a problem. I'm looking forward to more improvements - seems the new owners are committed to make this a great experience (although it's really good now)! I thoroughly enjoyed my time there and look forward to going back
by Fred M. - Verified user on Jul 09, 2019
Marina took on a new life with new docks and electric. Dockhands were very helpful and couldn't have done more......
by Ray G. on Jul 09, 2019
Justin and staff are fantastic, always standing by ready to help. The new docks were fantastic with ample power to run everything we needed on a larger boat. Always a great time, we’ll be back again and again.
by Gary G. - Verified user on Jul 09, 2019
Great Staff! Docks are brand new. More than enough power.
Will def be back!
by David M. - Verified user on Jul 08, 2019
We had a wonderful 9 days at the Boat Basin! The staff are wonderful!
by Kevin F. - Verified user on Jul 07, 2019
Great dock crew, great location. Floating docks with no rafting. We have been coming here for 15 years. Justin and his crew run a great marina !
by Paul M. - Verified user on Jul 02, 2019
Dockhands were the most Amazing at any marina. New docks were very nice and location was great. The not so great were electrical posts not working, no WiFi and no gift bag. Would have expected this at $6/ft.
by Tom S. on Jul 02, 2019
We enjoyed the new docks, like that you have ice available. The showers & toilets need up-dating.
by Michael L. on Jun 30, 2019
Marina upgrades will disappoint you if you have a 2006 or older boat. New power upgrades will leave you powerless and you won’t find out until you plug in. Started 4th of July vacation with reservations booked 6 months ago only to find alternative docking. Thank you Payne’s!
by Michael K. - Verified user on Jun 29, 2019
Love the new floating docks! New management, old staff, all doing a great job!
by Richard T. - Verified user on Jun 11, 2019
Everything was great except the showers. They were never that good, but they have gotten worse with the new owners. The water is not hot and the coin system malfunctions. It is dirty and there is hardly any place to put your towel. Please fix this as I plan on returning later this summer.
by David N. - Verified user on Jun 11, 2019
Our favorite spot on Block Island. Justin and team always deliver excellent and friendly service. Only complaints are the showers. Men's could use some hooks and I'm told the women's needs an outlet on the shower side of the curtain so you can dry your hair without being out in what is also the bathroom area for The Oar.
by David S. - Verified user on Jun 10, 2019
YOu guys have totally stepped up your game - friendly, professional service and love the new docks. Now if you can get the Oar to serve breakfast - or at least coffee life would be perfect.
Cheers - Dave
by Pat P. - Verified user on Jun 02, 2019
Docks being upgraded. Helpful staff. Great location
by Eric W. on Jun 29, 2010
You can't compare the luxury and family atmosphere of this marina to any other. The staff is always able to help. NO RAFTING!!!! Thank-you for that. Rally is a Block Island institution w/ all the info you could possibly need. Worth the wait, worth the money!! You will never have a nicer cocktail than overlooking Great Salt Pond from the deck of the Oar Restaurant. Bring your oar to hang up and join the crowd. Sneak back in the fall and enjoy having the island to yourself.